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Overview This comprehensive course on Quality Management and Strategic Training - ISO 9001 will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Quality Management and Strategic Training - ISO 9001 comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Quality Management and Strategic Training - ISO 9001. It is available to all students, of all academic backgrounds. Requirements Our Quality Management and Strategic Training - ISO 9001 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 85 lectures • 08:37:00 total length •Course Structure: 00:07:00 •What is Quality: 00:02:00 •What is ISO: 00:08:00 •What is a System - Management System: 00:02:00 •What is Policy - Quality Policy: 00:06:00 •What is Vision, Mission & Strategy: 00:03:00 •QA Vs QC: 00:06:00 •Effectiveness Vs Efficiency: 00:06:00 •Verification Vs Validation: 00:11:00 •Conformity Vs Nonconformity Vs Defect: 00:04:00 •Correction Vs Corrective Action Vs Preventive Action: 00:08:00 •Risk & Preventive Action: 00:06:00 •What is Competence: 00:03:00 •What is the Context of the Organization: 00:05:00 •Who are the Interested parties: 00:03:00 •What are the Needs & expectations: 00:05:00 •Management System Requirements: 00:01:00 •Who is a customer: 00:02:00 •What is Customer Satisfaction: 00:06:00 •Product Vs Service Vs Process: 00:05:00 •Document Vs Record: 00:06:00 •What is Customer Complaint: 00:02:00 •Measuring Vs Monitoring Vs Performance: 00:02:00 •Who is Responsible: 00:12:00 •Responsibility Vs Accountability: 00:02:00 •Quality Management Principles: 00:17:00 •ISO 9001:2015 Core Concepts: 00:08:00 •Major terminology Differences: 00:04:00 •Documented Information: 00:07:00 •Major changes - Organizational Knowledge: 00:05:00 •Major changes - Risk Based Thinking: 00:06:00 •Process Approach Concept-1: 00:04:00 •What is PDCA: 00:05:00 •Process Approach Concept-2: 00:03:00 •Process Approach in ISO 9001:2015: 00:04:00 •Key Benefits: 00:07:00 •PDCA in ISO 9001 2015: 00:10:00 •Understanding the Organization and its Context: 00:08:00 •Internal & External issues: 00:03:00 •SWOT Analysis: 00:06:00 •Interested Parties & their Needs & Expectations: 00:03:00 •KANO Model: 00:10:00 •Understanding the context - Summary: 00:08:00 •Choosing your Strategic Objective: 00:05:00 •Strategic Map Examples-1: 00:03:00 •Strategic Planning Process: 00:06:00 •What is a Vision: 00:06:00 •How to Create a Vision Statement: 00:08:00 •What is a Mission: 00:06:00 •SMART GOAL: 00:06:00 •SMART Goal Example: 00:04:00 •Strategic Map Examples-2: 00:10:00 •Context Chapter Summary: 00:07:00 •Quality Objectives & Planning: 00:05:00 •ISO & SMART: 00:02:00 •Objectives Origin: 00:06:00 •Objectives Examples: 00:07:00 •Goal Vs Objective-1: 00:07:00 •Goal Vs Objective Example: 00:02:00 •Goal Vs Objective-2: 00:10:00 •Performance Evaluation in ISO 9001:2015: 00:10:00 •Customer Satisfaction: 00:06:00 •Analysis & Evaluation: 00:12:00 •Key Performance Indicators: 00:08:00 •Dashboard Examples: 00:07:00 •Management Review Meetings: 00:11:00 •Improvement: 00:16:00 •Nonconformity & Corrective Action: 00:06:00 •Nonconformity & Corrective Action Example: 00:06:00 •Nonconformity & Corrective Action Origin: 00:06:00 •Continual Improvement: 00:01:00 •Analysis Mindset: 00:09:00 •Quantitative Vs Qualitative: 00:16:00 •Now What?: 00:11:00 •Course Summary: 00:10:00 •SIPOC: 00:06:00 •Flowcharts: 00:04:00 •Control Charts: 00:04:00 •Cause and Effect Diagram: 00:06:00 •Pareto Chart: 00:07:00 •5 WHYs: 00:03:00 •Other Tools: 00:08:00 •Finally!: 00:01:00 •Bonus Lecture: 00:02:00 •Assignment - Quality Management and Strategic Training - ISO 9001: 00:00:00

Overview This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. Requirements Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00

Advance Knee Osteoarthritis Physical Therapy Protocol Aims to: Our advanced Knee OA physical therapy Protocol present an evidence-based approach primarily focused on addressing non-operative patients of various ages and abilities affected by PFP and OA. Clinicians will learn a comprehensive approach to treatment including dry needling, soft tissue mobilization, progressive exercises, and return to play criteria based on threshold training principles. Rehab principles and information can be applied to postoperative patient populations as well. Learning Objective: At the end of this course, the participant will be able to: 1) Summarize current research related to patellofemoral pain, OA, and exercise to include relevant research on bracing & taping. 2) Explain how to screen and assess clients to determine asymmetry and compensatory movement patterns. 3) Create an effective rehabilitation program to maximize function. 4) Summarize return-to-play guidelines Who Should Enroll Physiotherapist Orthopedics Sport Physiologist Orthopedic Nurses Athletic trainer Occupational Therapist     CPD Credit Hours: 2 Hours Resources:  Lifetime Access to Learning Resources Downloadable Course Material CPD Certificate Presenter  Brian Schiff, PT, DPT, OCS, CSCS Presenter Bio Brian Schiff, PT, DPT, OCS, CSCS, is a licensed physical therapist, strength coach, author, industry speaker, and business owner. He graduated from The Ohio State University in 1996 with a Bachelor of Science degree in Allied Health Professions (Physical Therapy). He received his Doctorate of Physical Therapy from Northeastern University in 2021. He became a Certified Strength & Conditioning Specialist through the National Strength & Conditioning Association in 1998. Brian has worked in outpatient sports medicine clinics for the past 21 years. He specializes in treating general orthopedics and sports medicine cases, specifically the shoulder, knee, hip, and ankle. From 2002 to 2006, Brian served as the strength & conditioning coach for The Columbus Crew Major League Soccer Team. Brian is currently the supervisor at Raleigh Orthopaedic Performance Center in Raleigh, NC. Raleigh Orthopaedic Performance Center is a 20,000-square-foot multi-disciplinary facility that focuses on sports therapy and sports performance training. He currently focuses on sports rehab and injury prevention and serves as a PT consultant for the Carolina Hurricanes. Brian has produced DVDs on ACL injury prevention, knee arthritis, and knee training for runners. In addition, he has authored books on rotator cuff injuries, the treatment of frozen shoulders, and shoulder injury recovery integrated with golf-specific fitness. Currently. he writes a bi-weekly online column entitled Functionally Fit for PFP Magazine.

The Functional Skills Mini Bundle delivers straightforward knowledge across essential topics—maths, English, IT, Microsoft Project, and self-organisation. If you've ever wondered when you’d use algebra again or struggled with that oddly formatted email, this one’s for you (and your future spreadsheet). It’s smart, clear and focused—perfect for building a solid academic and administrative foundation. Whether you’re brushing up on core subjects or preparing to be more organised than your calendar suggests, this bundle covers essential functions that play well in almost every environment—digital or otherwise. Learning Outcomes: Improve English reading, writing, and structured communication skills. Gain confidence in everyday numeracy and problem-solving concepts. Learn IT fundamentals with a focus on usability and clarity. Explore Microsoft Project structure and time-based task allocation. Understand how to prioritise tasks and meet planned objectives. Strengthen essential workplace and study-related digital skills. Who is this Course For: Job seekers needing a refresher on key academic subjects. Students aiming to build confidence in English and maths. Individuals looking to manage time and tasks more effectively. Beginners exploring the basics of information technology. Professionals wanting clarity in project management software. Anyone needing structured learning across core skill areas. Career changers preparing for office-based digital roles. Learners interested in self-organisation and efficient planning. Career Path: Administrative Assistant – £24,000/year Project Coordinator – £29,000/year Data Entry Officer – £23,500/year IT Support Assistant – £26,000/year Office Manager – £31,500/year Customer Service Executive – £25,000/year

Level 2 Microsoft Office Essentials

Protocol for Pusher Syndrome in Stroke Aims to  This intermediate-level course is designed for therapists who are interested in knowledge of updated research to guide best practices for the management of the patient with controversies pushing after stroke. Prevalence, expected outcomes and limitations to progress and discharge planning with this population will be reviewed. In addition, an evidence-based assessment specific to controversies pushing will be introduced and demonstrated. Finally, current literature will be provided on treatment and the instructor will guide participants regarding best practices for optimal outcomes. Learning Objectives At the end of this course, the participant will be able to: Define “contraversive pushing” and discuss the documented pathophysiology behind this phenomenon. Identify updated research on the prevalence of pushing, expected outcomes, and how this affects the management of this population. Explain research available on treatment for controversies pushing. Prevalence, outcomes, and limitations to management Assessment using the Burke Lateropulsion Scale Apply research to demonstrate techniques for effective treatment strategies for contraversive pushing. Who Should Enroll Physiotherapist Neuromuscular specialists Nurses Occupational Therapist CPD Credit Hours 2. hours Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Presenter Speaker Bio: Jaime Gillespie, PT, DPT Jaime graduated from University of Kansas Medical Center in 2010 with a Doctorate in Physical Therapy. Currently, she is practicing as a Research Physical Therapist for the Baylor Scott & White Research Institute with an innovative team focused on advancement of research in neurological rehabilitation and medicine. For 11 years prior, she practiced in inpatient rehabilitation at Baylor Scott & White Institute for Rehabilitation primarily working with patients with stroke. She has taught multiple continuing education courses at BSWIR on the management of the patient post-stroke and acts as a mentor across the continuum. Additionally, Jaime teaches as an adjunct instructor for neurological courses at Texas Women’s University in the Doctorate of Physical Therapy program. She has education in Neuro-IFRAH and advanced certification from Ekso Bionics to treat patients using the robotic exoskeleton. Jaime’s current and past research efforts and publications have emphasis in areas including rehabilitation health literacy, post-stroke and post-SCI rehabilitation. Nationally, Jaime has presented invited presentations, scientific posters, and educational symposiums in various conferences including Combined Sections Meeting and the American Congress of Rehabilitative Medicine. Jaime is passionate about working with the neurological population as well as advancing research to improve outcomes for these patients.

Advance Cardiac Rehabilitation Physiotherapy Protocol Aims To The care of patients with heart failure costs the United States $32 billion annually. The body of evidence supporting exercise therapy for this patient population is growing. This course will provide a broad overview of heart failure pathophysiology including an explanation of the difference between diastolic and systolic heart failure. A primary focus of the course will be to highlight the common findings on a physical therapy examination seen in patients with heart failure. The course will conclude with the application of the literature to prescribing exercise in this patient population that can be applied across the continuum of care. Attendees will learn practical applications of the patient examination and current evidence that can be applied immediately to their clinical setting. The aim of the cardiac rehabilitation physiotherapy as follow; Pathophysiology of heart failure Difference between diastolic and systolic heart failure Cardio Physical Therapy Examination Cardio Physical Therapy intervention Criteria for terminating physiotherapy intervention in cardiac patient Learning Objective  Explain the pathophysiology of heart failure. Recognize the difference between diastolic and systolic heart failure. Describe the clinical decision-making involved in the physical therapist examination. Create evidence-based exercise prescriptions for patients with heart failure throughout the stages of the disease. Recognize indications for termination of exercise. Who Should Enroll Physiotherapist Occupational Therapist Sports Physiologist Athletic Trainer Nurses CPD Credit Hours 2 Hours Resources 1-Month Access to Learning Resources Downloadable Course Material CPD Certificate Author Presenter: Jackie Mulgrew, PT, DPT, CCS Jackie Mulgrew PT, DPT, CCS is a graduate of Liverpool University, England. Jackie brings 23 years of acute care experience to this course, having worked in major acute care hospitals in England and the USA. Currently employed at Massachusetts General Hospital as a Cardiovascular and Pulmonary Board Certified Clinical Specialist, she specializes in the care of cardiac medical and surgical patients and is responsible for the clinical and professional development of the physical therapy staff. Jackie has facilitated cardiopulmonary tutorial sessions at Simmons College and the Institute for Health Professions in Boston and has lectured for Boston University’s graduate program in physical therapy. For the last 6 years, Jackie has taught acute care physical therapy around the country. Jackie is the author of Circulatory Assist Devices in the Acute Care Handbook and her clinical interests include heart failure, mechanical circulatory support, and exercise testing.

Reclaiming Regulation is a series of individual, in-= person workshops for women who are seeking to explore nervous system regulation, somatic awareness, and embodied wellbeing. These 90 minute workshops offer accessible, practical tools to support emotional balance, reduce overwhelm, manage nervous system regulation and develop a deeper connection with the body. Each session is a stand alone experience that blends nervous system theory with somatic practices, breathwork, and grounding practices. The workshops are inclusive, trauma informed, and accessible to all levels, including complete beginners. Who These Workshops Are For WOMEN ONLY These sessions are ideal for women: seeking body based tools for managing stress and supporting calm feeling disconnected, tense, or emotionally fatigued curious about nervous system regulation and somatic practices wanting to reconnect with the body in a safe, supportive space No previous experience is required Somatics & Nervous System Regulation: Benefits for Stress, Trauma, and Emotional Regulation: Reduces chronic stress → Helps shift the body from fight-or-flight into rest-and-digest (parasympathetic state) Supports trauma recovery → Allows stored tension, stress and trauma symptoms to be released safely through the body Improves emotional regulation → Builds capacity to experience emotions without overwhelm or emotional shutdown Enhances self-awareness → Encourages a deeper connection to bodily sensations and internal states Increases resilience → Strengthens the nervous system's ability to recover from stress more quickly Promotes grounding and presence → Helps you feel more centred, calm, and connected to the present moment Reduces anxiety symptoms → Calms overactive stress responses through breath, movement, and awareness Improves sleep and rest quality → Calming the nervous system supports better rest and recovery Empowers self-regulation skills → Teaches tools to manage emotional ups and downs independently Strengthens mind-body connection → Enhances the ability to listen to and trust bodily signals Workshop Format Schedule: One in person workshop each month (October–July) Duration: 90 minutes per workshop Structure: Each workshop is a stand alone experience, attend one or as many as you choose Location: Art & Spirituality Facilitator: Led by a trauma informed integrative somatic therapist Provided: Comfort props, optional reflection prompts, and follow-up resources Each session includes: Accessible nervous system education Guided breathwork and somatic practices Restorative and grounding practices Optional moments for reflection or group connection Take home practices for integration Monthly Workshop Themes December: Breath as Medicine Discover the link between breath, energy, and emotional states Learn techniques to calm or energise the nervous system Explore breath and movement together to support coherence and focus Workshop Outcomes By attending one or more of these workshops, participants will: Understand key nervous system principles that support emotional balance Build body awareness and confidence in reading internal cues and sensations Gain practical breath and movement tools for everyday regulation Reconnect with the body as a resource for rest, presence, and wellbeing Cultivate more compassion and awareness of widening their your window of tolerance Why This Work Matters In a fast paced and often dysregulated world, many women are seeking grounded, body based tools to support their wellbeing. These workshops offer a gentle, empowering, and science informed space to reconnect with the body’s organic intelligence. Through movement, breath, and embodied awareness, participants can cultivate more resilience, rest, and a renewed sense of aliveness, one moment, one step at a time. This FREE workshop is for Adults women only and is sponsored by CORRA and HENRY DUNCAN GRANTS By attending this class you release Cori from Koa, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.