ITIL Practitioner

Description

This comprehensive course on ITIL Practitioner will deepen your understanding on this topic.

After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market.

So enrol in this course today to fast track your career ladder.

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.

There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds.

Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

9 sections • 52 lectures • 07:37:00 total length

•Course Introduction!: 00:14:00

•Learning Objectives: 00:06:00

•Selecting a Management System: 00:11:00

•Systems Thinking: 00:13:00

•The 4Ps: 00:14:00

•Communication & Management Systems: 00:14:00

•Organizational Capabilities: 00:10:00

•Adopt, Adapt & Realize: 00:15:00

•Outside-in vs Inside-out Thinking: 00:11:00

•Defining a Service: 00:05:00

•Metrics & Measurement: 00:07:00

•Improvement, the Practitioner & CSI: 00:10:00

•Driving IT Service Management Summary: 00:15:00

•Checkpoint: 00:16:00

•Learning Objectives: 00:04:00

•Principles: 00:24:00

•Themes: 00:09:00

•Principles & Themes in Practice: 00:08:00

•Principles & Themes Summary: 00:03:00

•Checkpoint: 00:07:00

•Learning Objectives: 00:02:00

•Role & Impact of OCM on Improvement: 00:07:00

•OCM Activities: 00:16:00

•OCM & Systems Thinking: 00:06:00

•OCM Summary: 00:05:00

•Checkpoint: 00:10:00

•Learning Objectives: 00:01:00

•Value, Importance & Benefit of Good Communication: 00:05:00

•Principles of Communication: 00:11:00

•Role of Influence: 00:07:00

•Communication Summary: 00:05:00

•Checkpoint: 00:09:00

•Learning Objectives: 00:02:00

•CSFs, KPIs & Improvement: 00:18:00

•Analyze CSFs & KPIs in Context: 00:09:00

•Assessments: 00:04:00

•Use Metrics & Measurement Summary: 00:05:00

•Design a Report: 00:07:00

•Checkpoint: 00:08:00

•Learning Objectives: 00:02:00

•It Depends: 00:09:00

•Approach Deconstructed: 00:25:00

•Goal Question Metric (GQM) Approach Introduction: 00:08:00

•CSI Approach Summary: 00:05:00

•Checkpoint: 00:07:00

•Learning Objectives: 00:01:00

•CSI Approach for the ITIL Practitioner: 00:07:00

•CSI Approach in ITIL: 00:25:00

•CSI Approach, PRINCE2 & RESILIA: 00:06:00

•Integrating CSI with ITIL & Beyond Summary: 00:03:00

•Checkpoint: 00:06:00

•Workbooks - ITIL Practitioner - Video Training Course: 00:00:00