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In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

Do you know that the financial industry in the UK is a powerhouse, contributing over £132 billion to the country's economy each year? In recent news, the UK financial industry has witnessed a surge in demand for professionals with expertise in financial engineering. With technological advancements, changing regulations, and the rise of digital finance, there is a pressing need for individuals skilled in financial analysis, business finance, FinTech, investment strategies, statistics, economics, blockchain, and financial modelling. This growing demand presents a unique opportunity for learners like you to seize the exciting prospects in this thriving financial engineering industry. By enrolling in our bundle of 8 online courses in financial engineering, you can stay ahead of the curve and position yourself as a sought-after professional in the finance sector. With a comprehensive understanding of key concepts and cutting-edge technologies, you will be equipped to navigate the industry's complexities and make informed decisions that drive financial success. CPD Quality Standards Courses: Course 01: Financial Analysis Course 02: Investment Course 03: FinTech Course 04: Business and Data Analytics for Beginners Course 05: Statistics Course 06: Economics Course 07: Blockchain & Cryptocurrency Course 08: Business and Financial Modeling Specialisation Learning Outcomes: Develop a strong foundation in financial analysis, business finance, statistics, and economics, enabling you to make informed decisions based on data-driven insights. Gain an understanding of emerging technologies like FinTech and blockchain and their impact on the finance industry. Acquire investment strategies and portfolio management skills to optimise decision-making and achieve long-term financial growth. Learn business and financial modelling principles, constructing accurate models to assess business performance and evaluate investment opportunities. Explore the world of cryptocurrencies and understand the underlying concepts of blockchain, unlocking new possibilities in the financial landscape. Master the art of financial engineering, equipping yourself with the knowledge and skills to thrive in the dynamic and lucrative finance industry. The world of finance is changing rapidly. New technologies are emerging, and how we invest and manage our money constantly evolves. If you want to stay ahead of the curve, you need to understand the fundamentals of financial engineering. In the first course, Financial Analysis, you'll delve into the intricacies of interpreting financial statements, assessing profitability, and evaluating investment opportunities. Gain the expertise to make informed decisions based on financial data, positioning yourself as a trusted financial analyst. Embrace the digital revolution in finance with our FinTech course. Explore how technology is reshaping the industry, from digital banking and payment systems to automated investment platforms. Gain insights into the innovative possibilities and stay ahead of the curve in this dynamic financial engineering field. Unlock the secrets of successful investment strategies in our Investment Strategies course. Learn to evaluate risks, assess asset valuation, and construct diversified portfolios. Develop a strategic approach to investment decision-making and position yourself as a skilled investment manager through this financial engineering bundle. Expand your horizons with a deep understanding of statistics, economics, blockchain, and financial modelling. Gain proficiency in statistical analysis, leverage economic principles to navigate financial markets, explore the disruptive potential of blockchain technology, and master the art of financial modelling to evaluate business performance and assess investment prospects accurately. Take advantage of this chance to acquire in-demand skills and stay ahead of the curve in the finance industry. Enrol now and embark on your journey towards mastering the intricacies of financial engineering. Your future in finance starts here! CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course will be especially helpful for the following: Recent graduates who want to pursue a career in financial engineering Working professionals who wish to advance their careers in the financial industry Entrepreneurs who want to understand the financial implications of their business decisions and financial engineering Anyone who wants to learn more about the financial markets and how they work Anyone interested in learning about financial engineering Requirements Our Financial Engineering course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Some of the career paths related to this field are: Financial Engineer Financial Consultant Investment banking Insurance Consulting Quantitative analysis Risk management Financial modelling Salary Range Entry-level: £30,000 - £40,000 Mid-level: £40,000 - £60,000 Senior-level: £60,000 - £100,000

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Aligned with the AIGP certification program, AI Governance Professional Training is for professionals tasked with implementing AI governance and risk management in their organizations. It provides baseline knowledge and strategies for responding to complex risks associated with the evolving AI landscape. This training meets the rapidly growing need for professionals who can develop, integrate and deploy trustworthy AI systems in line with emerging laws and policies. About This Course This training teaches critical artificial intelligence governance concepts that are also integral to the AIGP certification exam. While not purely a 'test prep' course, this training is appropriate for professionals who plan to certify, as well as for those who want to deepen their AI governance knowledge. Both the training and the exam are based on the same body of knowledge.   Module 1: Foundations of artificial intelligence Defines AI and machine learning, presents an overview of the different types of AI systems and their use cases, and positions AI models in the broader socio-cultural context. Module 2: AI impacts on people and responsible AI principles Outlines the core risks and harms posed by AI systems, the characteristics of trustworthy AI systems, and the principles essential to responsible and ethical AI. Module 3: AI development life cycle Describes the AI development life cycle and the broad context in which AI risks are managed. Module 4: Implementing responsible AI governance and risk management Explains how major AI stakeholders collaborate in a layered approach to manage AI risks while acknowledging AI systems' potential societal benefits. Module 5: Implementing AI projects and systems Outlines mapping, planning and scoping AI projects, testing and validating AI systems during development, and managing and monitoring AI systems after deployment. Module 6: Current laws that apply to AI systems Surveys the existing laws that govern the use of AI, outlines key GDPR intersections, and provides awareness of liability reform. Module 7: Existing and emerging AI laws and standards Describes global AI-specific laws and the major frameworks and standards that exemplify how AI systems can be responsibly governed. Module 8: Ongoing AI issues and concerns Presents current discussions and ideas about AI governance, including awareness of legal issues, user concerns, and AI auditing and accountability issues. Accreditation The associated exam is accredited by the IAPP under its ANSI Accreditation Who Should Attend? Any professionals tasked with developing AI governance and risk management in their operations, and anyone pursuing IAPP Artificial Intelligence Governance Professional certification. Prerequisites A general understanding of AI, Corporate Governance, and Business value would be of benefit to participants. Assessment As with all IAPP exams, the AIGP is a 90 question, multiple choice exam to be completed within 150 minutes. Exams are hosted by Pearsonvue and can be taken either remotely, or via any one of hundreds of exam venues globally. A passing score is achieved at 70% Our Guarantee We are an approved IAPP training provider Exam pass guarantee, or retrain until you do, for free What's Included? Participant Guide Study Guide Practice Exam Exam voucher Breakfast, lunch, coffees and snacks (Classroom courses only) Certification Logo

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With the global financial markets in such turmoil, many people are looking for security in ways they may not have considered previously. This Creating a Business Start-Up course is designed for students who want to learn the skills and knowledge required to develop a start-up. It is crucial that you create an effective plan that will allow you to test your product or service and make any necessary changes and improvements. It all starts with developing a successful business idea. This Creating a Business Start-Up course comprises several modules that will look into a different aspects of this subject. It will provide learners with an understanding of the initial processes and requirements of astart-up, as well as knowledge of the first steps in Start-Up, including marketing, legal, and financial requirements, as well as an understanding of how to write a business plan. Learning Outcomes After completing this Creating a Business Start-Up course, you will be able to: Understand the steps for a business start-up. Understand what is required of you to start your own business. Polish your business idea. Build your competitive advantages. Increase self-awareness and aid personal development. Develop a Start-up Business Plan. Why Choose Creating a Business Start-Up Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Creating a Business Start-Up Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Creating a Business Start-Up course. Other courses are included with Creating a Business Start-Up Course Course 01: Creating a Business Start-Up Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course ***Others Included in this Creating a Business Start-Up Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Creating a Business Start-Up*** Detailed course curriculum Module 1: Fundamental Steps for a Business Start-up Basic Requirements of an Entrepreneur Identify the Type and Field of Business that is More Suitable for You Identify Your Skills and Creativity Related to New Business Opportunities Analyse the Commercial Potential of a Business Opportunity Module 2: Strategic Thinking about New Business Solving a Problem Beating the Deadlines Finding Products in Short Supply Opportunities Created by News or Events Investigating the Internet Thinking Start-to-finish Niche Strategies Demographic Trends Rethink Assumptions Module 3: The Best Business Ideas for You Case Study Screen Your Ideas List Field Study SWOT Analysis Module 4: Developing a Start-up Business Plan Introduction of Start-up Business Plan Executive Summary Company Description Products & Services Marketing Plan Operational Plan Management & Organisation Startup Expenses & Capitalization Financial Plan -------------- Assessment Method After completing each module of the Creating a Business Start-Up, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Creating a Business Start-Up This course is ideal for anyone who wants to start up his own business. Requirements Creating a Business Start-Up There are no specific requirements for this Creating a Business Start-Up course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Creating a Business Start-Up Upon successful completion of this course, you may choose to become a: Business Owner Entrepreneur Business Analyst Business and Enterprise Advisor Business Development Executive Certificates Certificate of completion Digital certificate - Included

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Duration 1 Days 6 CPD hours This course is intended for This course is for individuals who need to write clearly and concisely in a professional environment. Overview In this course, you will organize and write effective business documents. You will: Identify techniques to write effective business communication. Write electronic communication that is clear, concise, and appropriate in a business context. Apply the writing principles you have studied to specific business situations and learn to address the needs of a particular audience. Use your writing and diplomatic skills to create formal business letters. Use basic persuasive strategies that will allow you to plan and deliver effective proposals. Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact. Lesson 1: Writing Effective Business Communication Topic A: Write Strong Sentences Topic B: Organize Your Content Topic C: Analyze Your Audience Lesson 2: Writing Email and Other Electronic Communication Topic A: Write an Email Topic B: Write Instant Messages and Text Messages Lesson 3: Writing Common Business Documents Topic A: Write an Internal Announcement Topic B: Write a Routine Request Topic C: Write a Response to Routine Requests Topic D: Write a Complaint Topic E: Write a Positive Response to Customer Complaints Topic F: Write Bad-News Messages Lesson 4: Writing a Business Letter Topic A: Write a Business Letter Topic B: Write a Thank-You Letter Lesson 5: Writing Business Proposals Topic A: Persuade Your Audience Topic B: Write an Executive Summary Topic C: Use Visuals Additional course details: Nexus Humans Effective Business Writing (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Business Writing (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Embark on a dynamic journey in Journalism with our comprehensive course. From exploring its history, understanding laws, to mastering different media platforms and ethical dilemmas, this program prepares you to excel in the fast-evolving world of journalism.