8513 Network courses

IP broadcast training course description A current hot topic in recent years has been the provision of multimedia services over IP networks aka triple or quadruple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Use Wireshark to analyse and troubleshoot TV streams. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate IPTV technologies. Design data networks, which will support IPTV. IP broadcast training course details Who will benefit: Anyone working in broadcast. Prerequisites: TCP/IP foundation for engineers Duration 3 days IP broadcast training course contents What is IPTV? What is IP? What is TV? Pixels, frames, colour, digital modulation, digital video broadcasting. SDTV, HDTV, 4K. IPTV architectures, Contribution, distribution, delivery. IPTV standards. Hands on Base IP connectivity, VLC. IPTV protocol stacks IP, TCP, UDP, RTP. IPv6. HTTP. Bandwidth requirements. Hands on IPTV bandwidth calculations. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands on Analysing MPEG frames. IP issues Quality vs. bandwidth. Bandwidth, delay, latency, jitter, signalling. Routers. Hands on Analysing jitter and other performance issues. IPTV performance and QoS IP DSCP field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, Diffserv. 802.1Q. Traffic shaping. QoE. Hands on best effort versus prioritisation. UDP versus TCP Reliable, unreliable, connection oriented, connectionless. Broadcasts, multicasts and unicasts. TCP flow control, TCP and performance. Hands on TCP window sizes. RTP RTP, ports, mixers, translators, RTCP, SMPTE, FEC. Hands on RTP analysis with Wireshark. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, PIM-SM, SSM. MLD. Hands on Analysing multicast streams. OTT TV HTTP, HTTPS, Chunked HTTP. Adaptive streaming. HTML5. DASH vs HLS. Hands on Analysing HTTP streams. Security Firewalls, TLS, DRM, watermarking. Encryption. Geolocation. VPNs. IPTV architecture and other protocols Content providers, Service providers, delivery networks, home networks. Caching, Service discovery. RTSP. SAP, SDP. DHCP, DNS, NTP

🏠Welcome to the ultimate Housing Support Worker Training, your pathway to a rewarding career in social services! Are you passionate about making a positive impact in your community? Are you ready to embark on a fulfilling journey where you can empower individuals and families facing housing challenges? Look no further! Our comprehensive course equips you with the essential skills and knowledge needed to thrive in this vital role. 🌟   🔍 Discover the Benefits: Expert Guidance: Learn from seasoned professionals in the field who bring years of real-world experience to the table. Our instructors are dedicated to your success and will provide personalized support every step of the way. Practical Skills: Gain hands-on experience through immersive simulations, case studies, and role-playing exercises. Develop the ability to assess housing needs, advocate for clients, and navigate complex social systems effectively. Holistic Approach: Explore a range of topics, including housing laws and regulations, crisis intervention techniques, mental health awareness, and community resources. Our comprehensive curriculum ensures you're well-prepared to address diverse needs and challenges. Networking Opportunities: Connect with fellow students and industry professionals, expanding your professional network and opening doors to potential job opportunities. Our community is supportive and inclusive, fostering collaboration and growth. Flexible Learning: Access course materials anytime, anywhere, with our convenient online platform. Whether you're juggling work, family, or other commitments, our flexible schedule allows you to pursue your passion on your own terms.   🎯 Who is this for? This course is ideal for individuals seeking a meaningful career in social services, including: Aspiring social workers looking to specialize in housing support Community advocates passionate about homelessness prevention Case managers interested in expanding their skill set Recent graduates seeking to enter the field of human services Anyone with a heart for helping others and a desire to make a difference in their community No prior experience is required - just a dedication to learning and a commitment to serving others.   🚀 Career Path: Upon completing our Housing Support Worker Training, you'll be well-equipped to pursue various rewarding career paths, including: Housing Support Worker: Provide direct assistance to individuals and families experiencing housing instability, helping them access safe and affordable housing options. Case Manager: Advocate for clients, coordinate services, and develop personalized action plans to address housing needs and promote stability. Social Worker: Work within government agencies, nonprofit organizations, or healthcare settings to provide comprehensive support to vulnerable populations, including housing assistance. Community Outreach Coordinator: Engage with local communities to raise awareness, advocate for policy changes, and connect individuals with vital resources and services. With the demand for housing support workers on the rise, there's never been a better time to embark on this fulfilling career path. Take the first step towards making a meaningful difference in the lives of others - enroll in our Housing Support Worker Training today! Don't miss out on this opportunity to turn your passion for helping others into a rewarding career. Join us and become a catalyst for positive change in your community. Let's build a brighter future together! 🏡💼   🔍 Frequently Asked Questions (FAQ): Q: Can I enroll in the Housing Support Worker Training course without any prior experience in social services? A: Absolutely! Our course is designed to accommodate individuals from diverse backgrounds, including those who may be new to the field of social services. Our comprehensive curriculum covers all the essential knowledge and skills you'll need to succeed as a housing support worker, regardless of your previous experience. Q: How long does it take to complete the course? A: The duration of the Housing Support Worker Training course varies depending on factors such as your individual pace of learning and the specific program structure. However, most students can expect to complete the course within a few months of part-time study. Our flexible schedule allows you to progress at your own speed, ensuring you can balance your studies with other commitments. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successfully completing the Housing Support Worker Training course, you will be awarded a certificate of completion. This certificate validates your achievement and demonstrates your readiness to enter the field of housing support. Our certificates are recognized and respected by employers in the social services sector. Q: Are there any prerequisites for enrolling in the course? A: There are no strict prerequisites for enrolling in the Housing Support Worker Training course. However, a genuine passion for helping others and a commitment to making a positive impact in your community are highly recommended. Additionally, while prior experience in social services is not required, having a basic understanding of human services concepts may be beneficial. Q: Is financial aid available for the course? A: We understand that investing in your education is a significant decision, and we strive to make our courses accessible to all individuals. While specific financial aid options may vary depending on your location and circumstances, we encourage you to explore potential scholarships, grants, or tuition assistance programs that may be available to you. Our admissions team is also available to provide guidance and support as needed. Q: How can I access the course materials? A: Our Housing Support Worker Training course is delivered through a user-friendly online platform, allowing you to access course materials anytime, anywhere, as long as you have an internet connection. Upon enrollment, you'll receive login credentials that grant you access to the full suite of resources, including lectures, readings, assignments, and interactive learning activities. Our platform is designed to accommodate a variety of learning styles and preferences, ensuring you have everything you need to succeed in your studies. Course Curriculum Module 1_ Introduction to the Role of a Housing Support Worker. Introduction to the Role of a Housing Support Worker. 00:00 Module 2_ Understanding and Assessing the Needs of Clients. Understanding and Assessing the Needs of Clients. 00:00 Module 3_ Housing Resources and Referral. Housing Resources and Referral. 00:00 Module 4_ Case Management. Case Management. 00:00 Module 5_ Advocacy and Systems Navigation. Advocacy and Systems Navigation. 00:00

Video conferencing over IP course description A current hot topic in recent years has been the provision of multimedia services over IP networks - triple play. This course investigates the characteristics of video transmission and then studies the impact on IP networks. What will you learn Describe the issues of video and data convergence. Describe techniques, which can be used in IP to provide low uniform delay. Evaluate video technologies. Design data networks, which will support video.. Video conferencing over IP course details Who will benefit: Technical staff. Prerequisites: TCP/IP fundamentals Intro to data communications & networking Duration 3 days Video conferencing over IP course contents Review Traditional video, digital video, video formats, MPEG, brief review of IP, Uses of video: downloading, streaming, TV, CCTV, conferencing. Video over IP issues Delivery methods: FTTH, ADSL, VDSL, 3G and others. Bandwidth, delay, jitter, signalling. Digitising video, CODECS, packetising video, comparison of techniques. IP performance and QOS IP TOS field, queuing strategies; FIFO, WFQ, custom, priority, RED. Differentiated services, diffserv. Video over IP protocol stack RTP, RTCP, mixers and translators, RSVP. IPv6. Conferencing Traditional solutions, Video conferencing over IP, point to point, multipoint, architectures, bridges. IETF - Session Initiation Protocol Comparison with H.323, SIP proxy, proxy server, redirect server. SDP. Multicasting Multicasting compared to unicasting and broadcasting, when to use and when not to use multicasting. IGMP, DVMRP, PIM. Security Impact of firewalls and NAT, ISMA, DRM, DTCP.

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about reiki healing and crystal therapy & reflexology Understand the core competencies and principles of reiki healing and crystal therapy & reflexology Explore the various areas of reiki healing and crystal therapy & reflexology Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert reiki healer and crystal therapist & reflexologist Reiki Healing, Crystal Therapy and Reflexology Courses Online Mega Bundle Are you interested to begin your reiki healing and crystal therapy & reflexology career or want to gain more advanced skills in reiki healing and crystal therapy & reflexology? Then this reiki healing, crystal therapy and reflexology course will help you get one step closer to your professional aspirations and develop your skills and knowledge in reiki healing and crystal therapy & reflexology for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective reiki healing and crystal therapy & reflexology practice and equip you with the essential skills, confidence and competence to assist you in the reiki healing and crystal therapy & reflexology industry. You'll gain a solid understanding of the core competencies required to drive a successful career in reiki healing and crystal therapy & reflexology. Reiki Level 1 to Master Crystal Therapy and Reflexology Hypnosis Training Aromatherapy Complete Diploma Gain reiki healing and crystal therapy & reflexology skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in reiki healing and crystal therapy & reflexology. Equip yourself with the essential knowledge and skillset that make you a confident reiki healer and crystal therapist & reflexologist and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for reiki healing and crystal therapy & reflexology professionals who are aspiring to specialise in reiki healing and crystal therapy & reflexology. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive reiki healing, crystal therapy and reflexology course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this reiki healing and crystal therapy & reflexology can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This reiki healing, crystal therapy and reflexology course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This reiki healing, crystal therapy and reflexology course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This reiki healing, crystal therapy and reflexology course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Reiki Level 1 to Master Crystal Therapy and Reflexology Hypnosis Training Aromatherapy Complete Diploma Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 360 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about reiki healing and crystal therapy & reflexology Understand the core competencies and principles of reiki healing and crystal therapy & reflexology Explore the various areas of reiki healing and crystal therapy & reflexology Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert reiki healer and crystal therapist & reflexologist Reiki Healing and Crystal Therapy Online Mega Courses Bundle Are you interested to begin your reiki healing and crystal therapy & reflexology career or want to gain more advanced skills in reiki healing and crystal therapy & reflexology? Then this reiki healing and crystal therapy online mega course will help you get one step closer to your professional aspirations and develop your skills and knowledge in reiki healing and crystal therapy & reflexology for a rewarding career. This Bundle Package Includes: The skills and knowledge that you will gain through studying the following courses will teach you the theory of effective reiki healing and crystal therapy & reflexology practice and equip you with the essential skills, confidence and competence to assist you in the reiki healing and crystal therapy & reflexology industry. You'll gain a solid understanding of the core competencies required to drive a successful career in reiki healing and crystal therapy & reflexology. Reiki Level 1 to Master Crystal Therapy and Reflexology Hypnosis Training Aromatherapy Complete Diploma Gain reiki healing and crystal therapy & reflexology skills and credentials that employers value. This bundle course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards to your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Master the skills you need to propel your career forward in reiki healing and crystal therapy & reflexology. Equip yourself with the essential knowledge and skillset that make you a confident reiki healer and crystal therapist & reflexologist and take your career to the next level. This comprehensive bundle course is designed to help you reach your professional goals. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for reiki healing and crystal therapy & reflexology professionals who are aspiring to specialise in reiki healing and crystal therapy & reflexology. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Who is this Course for? This comprehensive reiki healing and crystal therapy online mega course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this reiki healing and crystal therapy & reflexology can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This reiki healing and crystal therapy online mega course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This reiki healing and crystal therapy online mega course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This reiki healing and crystal therapy online mega course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Reiki Level 1 to Master Crystal Therapy and Reflexology Hypnosis Training Aromatherapy Complete Diploma Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

IPv6 training course description IPv6 is the next generation Internet Protocol. This hands-on course looks at the benefits and features of the new protocol along with an assessment of the likely impact of the protocol and migration strategies. Practical exercises using PCs and routers follow the major sessions in order to reinforce the theory. What will you learn Configure PCs and routers for IPv6. Troubleshoot IPv6 networks. Analyse IPv6 packets. Plan migration strategies for IPv6. Integrate IPv6 and IPv4 networks. IPv6 training course details Who will benefit: Anyone working in the field of networking. Prerequisites: TCP/IP Foundation for engineers Duration 3 days IPv6 training course contents Introduction Reasons for IPv6, IPv4 weaknesses, what is IPv6? IPv4 solutions for solving address wastage, the origins of IPv6. hands on IPv6 on a PC, IPv6 on a router. IPv6 addressing IPv6 address allocation, address format, Prefixes but no masks, address categories, scope zones, aggregatable global unicast, link local, Unicast, Multicast, Anycast. Prefix delegation. hands on Link local addresses, manual address configuration, name resolution. Plug and play Plug and play addressing, ICMP neighbour discovery, router solicitation, DHCPv6, stateful autoconfiguration and stateless autoconfiguration. hands on Plug and play addresses and default gateways. The IPv6 header The IPv4 header, IPv6 header format, QoS, flow control, priority field, extension headers, hop by hop, destinations header, fragmentation header, security, IPsec, AH, ESP, TCP and UDP, ICMPv6. hands on IPv6 packet analysis. Migrating to IPv6 Overview, migration, dual stack, IPv4 compatible addresses, DNS, IPv6 DNS issues, AAAA records, IPv6 reverse delegation, DNS transport, protocol translators, NAT-PT, NAPT-PT, NAT64, DNS64, tunnelling, tunnel establishment, tunnel brokers, Tunnel types. hands on Dual stack operation, tunnelling, IPv6 name resolution. IPv6 routing IPv6 routing, RIPng packet format, RIPng for IPv6, OSPF for IPv6, MBGP, multiprotocol routing, MBGP and multicasts, MBGP and IPv6. hands on Base router setup for IPv6, IPv6 static routes, RIPng, OSPFv3. MBGP

Total IP multicast training course description This training course provides an advanced three day hands on study of IP multicast technology focusing on architectures, applications and protocols. All aspects of IP multicasting are covered including PC, server and switch implementations. Design, configuration, support and troubleshooting are all covered in the course. Hands on sessions are used to reinforce the theory rather than teach specific implementations. What will you learn Design multicast networks. Explain how multicast networks work. Compare and contrast the different multicast routing protocols, such as DVMRP, PIM, MBGP and SSM. Configure PCs, servers, switches and routers for multicasting. Configure multicast routing protocols including: PIM Dense Mode. PIM Sparse Mode BGP SSM Troubleshoot multicast networks. Total IP multicast training course details Who will benefit: Technical staff working with IP multicasts. Prerequisites: TCP/IP Foundation for engineers Duration 3 days Total IP multicast training course contents Introduction What is multicasting? Why multicast? Why not multicast? Multicasting vs. multiple unicasts, Multicasting vs. broadcasts, multicasting applications, the use of unicast addressing for setting up multicast applications, multicast use within standard protocols such as OSPF. hands on Example multicast applications. Addressing Layer two multicast addresses, Class D addresses, mapping layer 3 addresses onto layer 2 multicast addresses. Multicast addresses on NBMAs, scoping multicast traffic, Multicast address blocks, GLOP, IPv6 and multicasting, anycasting. hands on Multicast addressing. Multicast architectures Where the different protocols are used, PC to router, router to router, how switches can get involved. hands on Analysing multicast packets. PC to router Configuring Class D addresses, IGMP, packet formats, queries, reports, maintaining groups, enhancements to IGMP (v2 and v3), Leaving a group, querier elections, hands on Analysing IGMP packets. Switches and multicasting Controlling multicast traffic with switches, VLANS, static bridge table entries, IGMP snooping, CGMP. hands on Configuring switches for multicast environments. Router to router MOSPF, DVMRP, PIM Sparse Mode, PIM Dense Mode, MBGP. hands on Simple router configuration for multicasting. Theory behind multicast routing protocols Distribution trees, source distribution trees, shared trees, core based trees. Reverse path forwarding, Multicast routing protocol types. PIM DM: Flooding, pruning, PIM designated routers, hands on configuring PIM DM. PIM Sparse mode Rendevous points, discovering RPs, hands on Configuring PIM SM, using different protocols for different groups. PIM SM with one RP, using multiple RPs, Auto RP. MBGP Multiprotocol routing, how does MBGP work? How MBGP carries multiple protocol information, MBGP and multicasts, MBGP and IPv6. hands on Configuring MBGP for multicasts. Internet multicasting The internet, ISPs, the MBone, tunnelling, Inter domain multicasting, the role of MBGP, Inter domain problem, MSDP, MSDP operation SSM, PIM-SM and shared trees, SSM, PIM-SSM operation, SSM benefits. hands on MSDP configuration. SSM configuration.

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Video coding training course description This course investigates the characteristics of video coding with an emphasis on compression and the standards used in IP networks. What will you learn Explain how video coding works. Describe the main video coding standards. Evaluate and compare the major video coding standards. Video coding training course details Who will benefit: Anyone working with MPEG. Prerequisites: None. Duration 2 days Video coding training course contents Introduction Video coding systems, encoding, transmission, decoding. Digital video formats: Old formats (CIF…), PC formats (VGA…), SD, HD, UHD. Video codecs What is a CODEC, pictures and audio, digitisation, sampling, quantisation, encoding, compressing. Codec types Lossy, lossless, uncompressed. Quality, bandwidth. Video Fps, bitstreams, pictures, frames, fields. Aspect ratios. Colour Colour perception, RGB, YUV, YCbCr sampling, 4:00, 4:2:0, 4:2:2, 4:4:4. Hybrid video coding scheme Picture partitioning, intra prediction, inter prediction, motion estimation, residual coding, in loop filtering, entropy coding. Containers Relationship with codecs, audio, video. Audio Video Interleave (.avi), .asf, QuickTime, AVCHD, Flash, .mp4, 3gp. MPEG-TS. MPEG Analysing MPEG frames. Video coding standards H.264/AVC: Profiles MPEG, bit rates, resolution. I, B, P frames, GOP. MPEG 2, MPEG 4, H.264, H.265, VP9, AV1. Hands onand levels, how it works. H.265/HEVC: Profiles and levels, Quadtrees, slices, how it works. Open video coding: VP8, VP9, AV1.

Junos Intermediate Routing training course description This course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol-independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, and high availability (HA) features. Junos Intermediate Routing (JIR) is an intermediate-level course. What will you learn Describe typical uses, configure & monitor static, aggregate, and generated routes. Configure and share routes between routing instances. Explain the operations of OSPF. Describe BGP and its basic operations. Configure and monitor GRE and IP-IP tunnels. Junos Intermediate Routing training course details Who will benefit: Engineers responsible for configuring and monitoring devices running the Junos OS. Prerequisites: Intro to the Junos Operating System Duration 2 days Junos Intermediate Routing training course contents Protocol-Independent Routing Static Routes Aggregated Routes Generated Routes Martian Addresses Routing Instances Lab 1 Protocol-Independent Routing Load Balancing and Filter-Based Forwarding Overview of Load Balancing Configuring and Monitoring Load Balancing Overview of Filter-Based Forwarding Configuring and Monitoring Filter-Based Forwarding Lab 2 Load Balancing and Filter-Based Forwarding Open Shortest Path First Overview of OSPF Adjacency Formation and the Designated Router Election OSPF Scalability Configuring and Monitoring OSPF Basic OSPF Troubleshooting Lab 3 Open Shortest Path First Border Gateway Protocol Overview of BGP BGP Attributes IBGP Versus EBGP Configuring and Monitoring BGP Lab 4 Border Gateway Protocol IP Tunneling Overview of IP Tunneling GRE and IP-IP Tunnels Implementing GRE and IP-IP Tunnels Lab 5 IP Tunneling High Availability Overview of High Availability Networks Graceful Restart Graceful RE Switchover Nonstop Active Routing BFD VRRP Lab 6 High Availability Appendix A: IPv6 Introduction to IPv6 Routing Protocol Configuration Examples Tunneling IPv6 over IPv4 Lab 7 (Optional) IPv6 Appendix B: IS-IS Overview of IS-IS Overview of IS-IS PDUs Adjacency Formation and DIS Election Configuring and Monitoring IS-IS Basic IS-IS Troubleshooting Lab 8 (Optional) IS-IS Appendix C: Routing Information Protocol Introduction to RIP RIP Configuration Examples Monitoring and Troubleshooting RIP