1416 Network & Security courses delivered Online

Kubernetes for engineers training course description This course covers how Kubernetes addresses the challenges of distributed systems. Hands on sessions follow all the major theory chapters. What will you learn Explain what Kubernetes is and how it works. Create and run containers on Kubernetes using the Docker image format and container runtime. Kubernetes for engineers training course details Who will benefit: Anyone working with Docker or Kubernetes. Prerequisites: Definitive Docker for engineers. Duration 2 days Kubernetes for engineers training course contents Introduction Velocity, Scaling your service and your teams, Abstracting your infrastructure. Creating and running containers Container images, Building application images with Docker, Storing images in a remote registry, The Docker container runtime. Deploying a Kubernetes cluster Installing Kubernetes on a public cloud provider, Installing Kubernetes locally using minikube, Running Kubernetes on Raspberry Pi, The Kubernetes client, Cluster components. Common kubectl Commands Namespaces, Contexts, Viewing Kubernetes API objects, Creating, Updating, and Destroying Kubernetes objects, Labelling and annotating objects, Debugging commands. Pods Pods in Kubernetes, Thinking with pods, The pod manifest, Running pods, Accessing your pod, Health checks, Resource management, Persisting data with volumes, Putting It all together. Labels and Annotations Labels, Annotations. Service Discovery What Is Service discovery? The service object, Looking beyond the cluster, Cloud integration, Advanced details. ReplicaSets Reconciliation loops, Relating pods and ReplicaSets, Designing with ReplicaSets, ReplicaSet Spec, Creating a ReplicaSet, Inspecting a ReplicaSet, Scaling ReplicaSets, Deleting ReplicaSets. DaemonSets DaemonSet scheduler, Creating DaemonSets, Limiting DaemonSets to specific nodes, Updating a DaemonSet, Deleting a DaemonSet. Jobs The job object, Job patterns. ConfigMaps and secrets ConfigMaps, Secrets, Naming constraints, Managing ConfigMaps and secrets. Deployments Your first deployment, Creating deployments, Managing deployments, Updating deployments, Deployment strategies, Deleting a deployment. Integrating storage solutions and Kubernetes Importing external services, Running reliable singletons, Kubernetes-native storage with StatefulSets. Deploying real-world applications Parse, Ghost, Redis.

Oracle SQL Advanced training course description The Oracle SQL Advanced course is designed to give delegates practical experience in using some of the more advanced features of Oracle SQL. Additional datatypes and the use of advanced SQL functions and expressions are covered together with enhanced table handling features. What will you learn Retrieve data using correlated subqueries, in-line views and multi-column subqueries. Use the WITH Clause. Inserting and Updating Rows Using Complex Subqueries Create Hierarchical Queries. Use ROLLUP, CUBE and GROUPING SETS group by enhancements. Implement the GROUPING and GROUPING_ID functions. Manage large data sets. Insert data conditionally and unconditionally. Merge Rows in a Table. Create TIMESTAMP and INTERVAL Datatypes. Use TIMESTAMP, TIMEZONE and INTERVAL functions and literals. Use regular expressions and implement related functions. Manage objects with the data dictionary. Manage schema objects. Perform flashback operations. Create and using external tables. Control user access to database objects. Oracle SQL Advanced training course details Who will benefit: Anyone who needs to use the more advanced features of SQL to improve their productivity in querying and updating an Oracle database. Prerequisites: Delegates should have attended the Oracle SQL course or have a similar level of experience. Duration 2 days Oracle SQL Advanced training course contents Retrieve data using subqueries ANY, ALL or SOME operators, Correlated subqueries, In-Line views, The Exists operator, The WITH clause, Multi-Column subqueries, Insert and update using a query, Correlated update and delete. Hierarchical queries Hierarchical data, The START WITH and CONNECT BY clauses, The LEVEL pseudo-column, Sequencing the output, Eliminating nodes and branches. Enhanced grouping features Review of basic grouping concepts, The ROLLUP and CUBE extensions, The GROUPING SETS extension, Using the GROUPING and GROUPING_ID functions. Manage large data sets Multi-table Inserts, Conditional and unconditional Inserts, Merging data into a table, Table and view based merge, A sub query based merge. Flashback technology Flashback query, The AS clause, Flashback table, Flashback drop. Date, time and time zone support Date, Timestamp and Interval datatypes, Handling dates and times, Handling intervals, Date, timestamp and interval functions and literals, Related NLS parameters. Regular expression support Regular expression notation, Character matching, Repetition operators, Sub expression grouping, Regular expression functions. Manage objects with the Data Dictionary The Data Dictionary, Useful Data Dictionary tables, Using the Data Dictionary. Manage schema objects Column operations, Constraint operations, Creating and dropping Indexes, B-Tree indexes, Function based indexes, Descending indexes, Creating and using external tables. Access control System privileges and roles, Create users, Alter user details, Grant and revoke object privileges.

Criminal Intelligence Analyst Introducing the Comprehensive Criminal Intelligence : Criminal Intelligence Analyst Course: Unlocking the Secrets of Crime Investigation! Are you fascinated by the intricate workings of criminal minds? Do you have a passion for unravelling complex mysteries and making the world a safer place? If so, Welcome to our exclusive Criminal Intelligence Analyst course. Our Criminal Intelligence Analyst course is designed to equip you with the knowledge, skills, and techniques needed to excel in this exciting field. Whether you are an aspiring analyst seeking to kickstart your career or a seasoned professional looking to enhance your expertise, this Criminal Intelligence Analyst course is tailored for you. Our Criminal Intelligence Analyst course covers a wide range of topics, ensuring you gain a holistic understanding of the criminal intelligence analysis process. This Criminal Intelligence : Criminal Intelligence Analyst course will also provide you knowledge about Criminal Psychology. Our Criminal Intelligence : Criminal Intelligence Analyst course is entirely online. Study at your own pace, from anywhere in the world, and access our comprehensive Criminal Intelligence Analyst course materials 24/7. You will have lifetime access to the content, allowing you to revisit and reinforce your knowledge whenever needed. Upon successful completion of the Criminal Intelligence Analyst course, you will receive a prestigious Criminal Intelligence Analyst Certification. This industry-recognized credential will validate your expertise and set you apart from the competition. Don't miss out on this opportunity to embark on a rewarding and fulfilling career in criminal intelligence. Enrol today in our Criminal Intelligence Analyst course and unlock the doors to a world of crime-solving possibilities. Other benefits of Criminal Intelligence Analyst course Free PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Criminal Intelligence : Criminal Intelligence Analyst course] Criminal Intelligence : Criminal Intelligence Analyst Course Curriculum of Criminal Intelligence Analyst Module 1: An Introduction to Intelligence Module 2: The Intelligence Process Module 3: Example of a National Intelligence Model: The United Kingdom Module 4: Evaluation of Source and Data Module 5: Analysis and Analytical Process Module 6: Intelligence-Led Policing Module 7: Decision Making in Criminal Intelligence Analysis Module 8: Criminal Psychology Module 9: The Criminal Justice System in England and Wales Assessment Method of Criminal Intelligence Analyst Training After completing each module of the Criminal Intelligence : Criminal Intelligence Analyst course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Criminal Intelligence Analyst After completing the MCQ/Assignment assessment for this Criminal Intelligence : Criminal Intelligence Analyst course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. Who is this course for? Criminal Intelligence : Criminal Intelligence Analyst This Criminal Intelligence Analyst course is ideal for anyone. Requirements Criminal Intelligence : Criminal Intelligence Analyst There are no specific requirements for this Criminal Intelligence Analyst course because it does not require any advanced knowledge or skills. Career path Criminal Intelligence : Criminal Intelligence Analyst

Are you ready to dive into the world of intelligence analysis and make a significant impact in national security and beyond? Our comprehensive Intelligence Analyst Certification is designed to equip you with the essential skills and knowledge needed to excel in this critical field. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Intelligence Analyst Certification course, learners delve into the fundamental aspects of intelligence analysis. They start by understanding the essence of intelligence analysis, its historical evolution, and current best practices. The course emphasizes the intelligence cycle, teaching how information is gathered, processed, and disseminated to support decision-making. Participants learn about their roles and responsibilities as analysts, honing critical thinking skills and techniques for organizing information effectively. Legal and ethical considerations in intelligence operations are also covered, ensuring analysts understand boundaries and responsibilities in their work. Lastly, the course explores the broader context of intelligence in national security, highlighting its importance and impact on policies and strategies. Overall, learners gain comprehensive knowledge and skills necessary to perform effectively as intelligence analysts in various professional settings. Course Curriculum Module 01: Introduction to the Course Module 02: Defining Intelligence Analysis Module 03: Development of Intelligence Analysis Module 04: Intelligence Analysis and Best Practice Module 05: The Intelligence Cycle Module 06: Your Role, Responsibilities, and Functions as an Analyst Module 07: Critical Thinking and Structuring Module 08: Legal Issues and Ethics Module 09: Intelligence and National Security Learning Outcomes: Understand the fundamentals of Intelligence Analysis and its historical evolution. Apply critical thinking techniques to structure intelligence reports effectively. Comprehend legal and ethical considerations in the context of intelligence operations. Demonstrate proficiency in the Intelligence Cycle and its application in practice. Identify roles, responsibilities, and functions within the scope of intelligence analysis. Analyse the relationship between intelligence and national security issues. CPD 10 CPD hours / points Accredited by CPD Quality Standards Intelligence Analyst Certification 2:29:21 1: Module 01: Introduction to the Course 01:52 2: Module 02: Defining Intelligence Analysis 17:29 3: Module 03: Development of Intelligence Analysis 18:04 4: Module 04: Intelligence Analysis and Best Practice 25:15 5: Module 05: The Intelligence Cycle 12:19 6: Module 06: Your Role, Responsibilities, and Functions as an Analyst 21:28 7: Module 07: Critical Thinking and Structuring 17:12 8: Module 08: Legal Issues and Ethics 17:40 9: Module 09: Intelligence and National Security 17:02 10: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to work in intelligence-related governmental departments. Professionals seeking to enhance their analytical skills in national security contexts. Graduates aiming to start a career in intelligence analysis roles. Military personnel transitioning to civilian intelligence roles. Law enforcement officers interested in intelligence gathering and analysis. Career path Intelligence Analyst Counterintelligence Officer Risk Assessment Analyst Security Intelligence Specialist National Security Analyst Cyber Intelligence Analyst Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to dive into the world of cybersecurity and become a skilled Security Analyst? Our Security Analyst Training course is meticulously designed to provide you with the knowledge and expertise needed to protect and defend against the ever-evolving threat landscape. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Security Analyst Training course provides a comprehensive understanding of the role and responsibilities of a security analyst. Learners will explore the current threat landscape, identifying and assessing risks that organizations face. The course covers various types and phases of penetration testing, offering hands-on experience in identifying vulnerabilities. Participants will learn about key methodologies and guidelines for maintaining security, as well as the importance of policies and procedures. The curriculum also includes auditing techniques for vulnerability assessments and penetration tests, and interpreting the results of these tests to enhance security measures. By the end of the course, learners will have practical skills and knowledge to effectively protect and secure organizational systems. Course Curriculum Module 01: What is a Security Analyst - Part 1 Module 02: What is a Security Analyst - Part 2 Module 03: What is a Security Analyst - Part 3 Module 04: Threat Landscape - Part 1 Module 05: Threat Landscape - Part 2 Module 06: Threat Landscape - Part 3 Module 07: Risk Assessment - Part 1 Module 08: Risk Assessment - Part 2 Module 09: Risk Assessment - Part 3 Module 10: Types and Phases of Penetration Testing - Part 1 Module 11: Types and Phases of Penetration Testing - Part 2 Module 12: Types and Phases of Penetration Testing - Part 3 Module 13: Methodologies and Guidelines - Part 1 Module 14: Methodologies and Guidelines - Part 2 Module 15: Methodologies and Guidelines - Part 3 Module 16: Policies and Procedures - Part 1 Module 17: Policies and Procedures - Part 2 Module 18: Policies and Procedures - Part 3 Module 19: Auditing Vulnerability Assessment and Pen Test - Part 1 Module 20: Auditing Vulnerability Assessment and Pen Test - Part 2 Module 21: Auditing Vulnerability Assessment and Pen Test - Part 3 Module 22: Penetration Testing Results - Part 1 Module 23: Penetration Testing Results - Part 2 Module 24: Penetration Testing Results - Part 3 Learning Outcomes: Understand roles and responsibilities of a security analyst. Identify current and emerging threats in the threat landscape. Conduct comprehensive risk assessments and risk management. Execute penetration tests through various types and phases. Apply methodologies and guidelines in security analysis. Develop and implement security policies and procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Security Analyst Training 4:06:52 1: Module 01: What is a Security Analyst - Part 1 Preview 00:29 2: Module 02: What is a Security Analyst - Part 2 00:24 3: Module 03: What is a Security Analyst - Part 3 42:38 4: Module 04: Threat Landscape - Part 1 00:26 5: Module 05: Threat Landscape - Part 2 00:32 6: Module 06: Threat Landscape - Part 3 16:07 7: Module 07: Risk Assessment - Part 1 00:34 8: Module 08: Risk Assessment - Part 2 00:38 9: Module 09: Risk Assessment - Part 3 23:01 10: Module 10: Types and Phases of Penetration Testing - Part 1 00:28 11: Module 11: Types and Phases of Penetration Testing - Part 2 00:32 12: Module 12: Types and Phases of Penetration Testing - Part 3 27:37 13: Module 13: Methodologies and Guidelines - Part 1 00:36 14: Module 14: Methodologies and Guidelines - Part 2 00:28 15: Module 15: Methodologies and Guidelines - Part 3 37:27 16: Module 16: Policies and Procedures - Part 1 00:37 17: Module 17: Policies and Procedures - Part 2 00:23 18: Module 18: Policies and Procedures - Part 3 35:05 19: Module 19: Auditing Vulnerability Assessment and Pen Test - Part 1 00:19 20: Module 20: Auditing Vulnerability Assessment and Pen Test - Part 2 00:30 21: Module 21: Auditing Vulnerability Assessment and Pen Test - Part 3 23:50 22: Module 22: Penetration Testing Results - Part 1 00:44 23: Module 23: Penetration Testing Results - Part 2 00:33 24: Module 24: Penetration Testing Results - Part 3 31:54 25: CPD Certificate - Free 01:00 Who is this course for? This Security Analyst Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Security Analyst Training. Moreover, this course is ideal for: Aspiring security analysts seeking foundational knowledge. IT professionals transitioning to security roles. Managers responsible for cybersecurity. Students pursuing cybersecurity degrees. Security enthusiasts aiming to enhance their skills. Requirements There are no requirements needed to enrol into this Security Analyst Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Security Analyst Training course. Career path After finishing this Security Analyst Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Security Analyst Training are: Security Analyst Penetration Tester Risk Assessor Vulnerability Auditor Cybersecurity Consultant Information Security Officer Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Advanced UNIX shell scripting training course description A follow on hands on course from the Introduction to shell programming course covering the powerful sed and awk tools along with the extra Korn shell programming features. What will you learn Use regular expressions within grep, ed and many other utilities. Use awk and sed. Integrate sed and awk into shell scripts. Recognise the role of shell scripts within the UNIX system. Write shell scripts using new Korn shell features including: The select construct Arrays Arithmetic evaluation Advanced UNIX shell scripting training course details Who will benefit: Programmers developing applications under UNIX. Administrators who need time saving utilities. Technical personnel who wish to make the most out of the Korn Shell. Prerequisites: UNIX shell scripting Duration 3 days Advanced UNIX shell scripting training course contents Regular Expressions What are REs? How can they be used? How to write REs More REs e REs Tagging, matching words, repetitions. The sed editor Basic usage: Saving output, options. sed script files, sed commands, Specifying lines to edit, Hold space and pattern space, advanced commands Awk Basic usage, nawk script files, Patterns, Records and fields, Actions if, while, do, for... System variables NF, NR, RS... Arrays Functions length, printf, cos, user defined... Using nawk in shell scripts Korn shell scripts Review of Bourne shell scripts functions... Variables typeset, manipulating strings Arrays Arithmetic evaluation the let command, (( )), typeset -i The select construct Syntax, workings, REPLY, PS3 Miscellaneous Enhanced I/O, ${10}

Microsoft Access training course description A hands on course providing a solid grounding in Microsoft Access. What will you learn Use and customise the Microsoft Access environment. Select, use and customise queries. Define tables. Design forms and reports. Recognise the use of macros. Microsoft Access training course details Who will benefit: Anyone wishing to work with Microsoft Access. Prerequisites: Database fundamentals Duration 3 days Microsoft Access training course contents Introducing databases Flat file databases, Relational databases, the objects defined in an Access database, planning a simple relational database. Open Access and create a database The database wizards, tables, creating and amending tables, using field properties to improve the quality of data entry and system performance, the primary key. Working in datasheet view View, add, modify and delete records, find records. Advantages and disadvantages of entering data directly into a table. Queries Sort and select records form a single table, advantages and disadvantages of entering data via a query, define simple calculated expressions, use 'Totals' queries. Forms Use the form wizards, basic editing of objects created using the form wizards, Data-entry in form view. Reports Use the report wizard, basic editing of objects created using the report wizard, print reports. The multi table environment Plan and create a related table, define a one-to-many relationship, write multi-table queries and use the 'AutoLookup' feature, use the form wizard to create a subform and carry out data-entry in a main/subform, print and amend reports, use the report wizard to create reports based on multi-table. Relationships Working with one-to-one and one-to-many relationships, recognising and handling many-to-many relationships, referential integrity. Select queries Select queries based on related tables, parameter queries, Crosstab, find unmatched queries and Find Duplicate, the implications of the Join properties in a relational query, conditional expressions, and working with the expression builder. Action queries Make table queries, append queries, update queries, delete queries. Customising forms. Using the Toolbox, calculated controls, Combo and List boxes, query by form, working with form and control properties, domain aggregate functions. Reports Report and control properties, customising sorting and grouping, calculated controls on reports, Sub-reports, editing and altering a report's source. Macros Introduction to macros.

Data comms training course description A hands on training course introducing the concepts of data communications, moving on to covering both LAN and WAN technology. Quizzes are used extensively to ensure material has sunk in and to maximise learning time. Hands on sessions ensure that by the end of the course delegates have made cables, built LANS and WANS, configured TCP/IP, switches and routers. What will you learn Use the seven layer model to classify networking buzzwords. Build and troubleshoot Ethernet, LAN/WAN and WiFi networks Explain the difference between switches and routers. Connect networks with routers. Data comms training course details Who will benefit: Anyone who requires a technical introduction to networks. Prerequisites: None. Duration 3 days Data comms training course contents What are networks? What is data communications? What are networks? Types of network, LANs, LAN choices, WANs, WAN choices, PANs, SANs, MANs, connecting networks. Internetworks, the internet, clouds. Networks and standards Standards bodies, ISO, ITU, IEEE, IETF, OSI 7 layer reference model, TCP/IP and OSI, ping and the 7 layer model, encapsulation, fragmentation. The physical layer Transmission media: Copper, Fibre, RF, UTP, Cat 5/5e/6/7..., RJ45, straight and cross over cables. Coax, Fibre cable & connectors, SFP, MMF, SMF, radio spectrum, frequencies, ranges, noise and electrical distortion, repeaters. Hands on Cabling, ping. Bandwidth Definition, Bits, bytes, speeds, simplex, half/full duplex, a/symmetrical, aggregation, latency. Calculating bandwidth requirements. The Data Link layer Frames, classifications, standards, LAN/WAN layer 2 technologies (Point to point, virtual circuits). Ethernet What is Ethernet? 802.3, evolution from CSMA/CD, choosing cables, topologies, NICs, MAC addresses. Ethernet frame format. Hands on Analysing Ethernet frames. Ethernet switches Connecting multiple devices, switches work at layer 2, Switches vs. hubs, simultaneous conversations, full duplex, MAC address database, how switches work, switch benefits, loops, STP. Console ports. Hands on Switches and WireShark, configuring switches, broadcast storms, STP. VLANS What are VLANs, why have VLANs. Hands on The effect of VLANs on network traffic. Wireless LANs Type of wireless network. WiFi, 802.11b/g/n/ac, WiFi6, antennae, interference, 802.11 frame format, CSMA/CA, half duplex, Wireless Access Points, security. Hands on Building a WiFi network. WANS WAN architecture, WAN types, service providers, access equipment, DTE, DCE, core equipment, WANs and the 7 layer model, choosing a WAN. WAN access Point to point, multi access, Internet, phone lines, leased lines, xDSL, broadband architecture. DOCSIS, FTTH, PON, SD-WAN. Older technologies (if required): Modems, ISDN, 64k, E1, TDM. Packet switched networks Packet switching, virtual circuits, Hub & spoke, partial & full mesh, MPLS, MPLS and routers, Why MPLS? MPLS -TE, MPLS VPN, Internet VPN. Older technologies (if required). Service provider technologies Transport plane, SDH, SONET, WDM, CWDM, DWDM, DWDM architectures, OTN. TCP/IP Definition, protocols, services, internetworking, the Internet, intranets, IAB, RFCs, IP header, IP addressing, subnet masks, IPv6, TCP, UDP. Hands on IP address and subnet mask configuration. Routers What are routers? Routers vs switches, when to route and when to switch, default gateways, routing tables, static routes, routing protocols. Firewalls, how firewalls work. Hands on Router configuration, tracert. Applications Clients, servers, web, HTTP, Email, resource sharing, IM, VoIP, Video over IP, terminal emulation, ftp, ssh. Hands on telnet

Linux fundamentals training course description An introduction to using the Linux operating system with a focus on the command line. Appropriate for all versions of Linux. The starting point for all Linux work, we concentrate on the technical aspects rather than issues such as using browsers. The course is heavily practical in nature. The course can be run on any Linux distribution you wish. What will you learn Describe Linux. Log in and use Linux commands to perform a variety of tasks from manipulating and printing files to looking at and killing processes. Create and edit files with vi. Recognise the role of the administrator. Write simple shell scripts. Customise the user environment. Linux fundamentals training course details Who will benefit: Anybody who needs to use a Linux system. Prerequisites: None. Duration 3 days Linux fundamentals training course contents What is Linux? Operating systems, Linux flavours, Linux distributions, open source software. Getting started Logging in, changing passwords, logging out. Linux basics Command structure. The Linux manuals, basic commands (who, date, tty, uname, echo, banner...) Filesystem commands Home directories, manipulating files and directories, Filesystem layout, Pathnames, hard and symbolic links. Viewing files. The Linux editors ed, vi, shell escapes, .exrc Extracting data from files grep, find, cut, sort and paste... Permissions Theory, chmod, chown, newgrp.. Processes ps, kill, background processes, at, exec, priorities. Managing Linux log files. The Shell Metacharacters, piping and redirection. Basic shell scripting What are shell scripts? Simple scripts, control structures. Variables. Arguments. Customising your environment Environmental variables, stty, .profile and other startup files More shell features Bash and other shells, the history facility, command line editing, aliases, job control, miscellaneous features. Introduction to administration The root user, su. Managing users and groups Archiving files Backups, tar, cpio, dd, gzip. Linux and hardware Main hardware components, Linux device drivers. Connecting to a network IP configuration, ifconfig, ping, netstat, traceroute, dig.

PC fundamentals training course description A basic introductory course for those who have never worked with PCs before. The principle target audience is for those who will become PC support people. What will you learn Cable PCs. Perform preventive maintenance on PCs Run Windows and start applications. Use Microsoft Office applications. Customise Windows. PC fundamentals training course details Who will benefit: Anyone new to PCs. Prerequisites: None. Duration 3 days PC fundamentals training course contents PC hardware Overview of components inside a PC, cabling up a PC, preventive maintenance, cleaning mice, hardware screen controls, booting a PC. Windows overview Versions of Windows, Starting Windows, logging on, shutting down. Using Windows The desktop, the start menu and submenus, getting help, shutting down Windows, switching between applications, sizing and controlling windows, special keys on the keyboard. Accessing files and folders Folders and files, Windows explorer, IE, creating, viewing and manipulating folders, creating, viewing and manipulating files, permissions, bits and bytes, the recycle bin, undeleting and undoing, formatting floppy disks, using floppy disks DOS Accessing DOS, basic DOS commands, drives. Microsoft Office Word documents, Excel spreadsheets, emails, browsing the Internet, printing files, managing print queues. Printing Overview, printing, properties Customisation Customising the task bar, customising the start menu. The control panel, mouse and display properties, Desktop settings, setting the date and time. Networking overview Workgroups and domains, Accessing file and print resources