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1882 Negotiation courses

Assistant Manager

4.7(160)

By Janets

Discover the key responsibilities, skills, and qualities required for success in the role of Assistant Manager. Explore how effective leadership, strategic decision-making, and strong communication are essential in supporting the overall success of a team or department. Learn more about the dynamic role of an Assistant Manager and how it contributes to organizational growth and efficiency.

Assistant Manager
Delivered Online On Demand14 hours
£25

Mortgage Advisor Diploma-CPD Certified

4.7(47)

By Academy for Health and Fitness

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Owning a home is a dream for millions in the UK. In fact, according to the latest government figures, over 80% of UK residents own their own home. However, navigating the complex mortgage landscape can be daunting for many. This is where skilled and qualified mortgage advisors play a crucial role. This Mortgage Advisor Diploma equips you with essential knowledge and skills for a rewarding career in the mortgage industry, enabling you to assess clients' needs, provide personalised advice, and guide them through the mortgage application process. This Diploma in Mortgage Adviser at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development & career progression more accessible than ever! Our Mortgage Advisor Diploma is a comprehensive course that covers mortgage advising, focusing on concepts, complexities, and UK-specific regulations. It equips students with the knowledge to operate within legal boundaries and ethical standards, preparing them to excel as successful mortgage advisors. Are you ready to make the jump to a rewarding career in the mortgage industry? Enrol in this Mortgage Advisor Diploma today and take your first step towards success. Learning Outcomes of this Course: Become a confident and knowledgeable Mortgage Advisor with in-depth understanding of the industry. Develop expert skills as a Mortgage Advisor to assess client needs and recommend ideal solutions. Gain comprehensive knowledge of compliance and MCOB regulations for effective practice as a Mortgage Advisor. Master effective communication and negotiation techniques as a Mortgage Advisor to secure successful mortgage approvals. Cultivate strong bonds with clients through exceptional service and professionalism as a Mortgage Advisor. Prepare to thrive in the dynamic world of mortgage advising as a Mortgage Advisor, armed with expertise and confidence. Why Choose Our Mortgage Advisor Diploma Course? Earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card with Mortgage Advisor Training Get instant access to this Mortgage Advisor course. Learn Mortgage Advisor from anywhere in the world The Mortgage Advisor is affordable and simple to understand The Mortgage Advisor is an entirely online, interactive lesson with voiceover audio Lifetime access to the Mortgage Advisor course materials The Mortgage Advisor comes with 24/7 tutor support Take a step toward a brighter future with our Mortgage Advisor Course! *** Course Curriculum *** Diploma in Mortgage Adviser at QLS Level 4 Module 01: Introduction to Mortgage and Mortgage Adviser Module 02: Basics of Mortgage Purchase Module 03: Understanding the Buyer's Perspective Module 04: Mortgage Finances Module 05: Being a Successful Mortgage Advisor Module 06: Mortgage Regulation and Law: UK Module 07: The Mortgage Conduct of Business (MCOB) Module 08: The Mortgage Conduct of Business (MCOB), Part 2 Module 09: UK Mortgage Market and Borrowers Assessment Process of Mortgage Advisor Diploma You have to complete the assignment questions given at the end of the Mortgage Advisor course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Mortgage Adviser at QLS Level 4 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone of any academic background can enrol on this Mortgage Advisor course. However, this course is preferable for: Mortgage Advisors Aspiring Mortgage Advisors Recent Graduates Individuals working in the relevant field Requirements You will not need any prior background or expertise to enrol in this Mortgage Advisor course. Career path Enrolling on this Mortgage Advisor course can lead you to the following career paths: Mortgage Advisor Mortgage Brokers Financial Advisor Mortgage Administrator Mortgage Paraplanner Depending on your profession, you may receive anything between £25,000 to £60,000 per year in the UK. Certificates Certificate Accredited by CPD Digital certificate - £10 Diploma in Mortgage Adviser at QLS Level 4 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Mortgage Adviser at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPD Upon finishing the Mortgage Adviser course, you need to order to receive aCertificate Accredited by CPD that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Mortgage Advisor Diploma-CPD Certified
Delivered Online On Demand3 weeks
£12

Self Esteem & Assertiveness at QLS Level 3

4.5(3)

By Studyhub UK

Elevate your personal and professional journey with our QLS Level 3 Self-Esteem & Assertiveness course. In this transformative learning experience, immerse yourself in modules carefully designed to unravel the intricacies of self-confidence, goal setting, and effective communication. As you navigate through topics such as overcoming obstacles, mastering coping techniques, and dealing with difficult behavior, you'll embark on a holistic exploration of the components that contribute to a resilient and assertive mindset. This course is not just a curriculum; it's a dynamic pathway towards self-discovery, empowerment, and the cultivation of skills that will empower you to confidently navigate life's challenges. Learning Outcomes Define and articulate the personal significance of self-confidence. Identify and overcome obstacles hindering the attainment of personal and professional goals. Develop effective communication skills for impactful interactions. Recognize the importance of goal setting in fostering self-esteem. Acquire coping techniques and strategies for dealing with challenging situations. Why choose this Self Esteem & Assertiveness at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Self Esteem & Assertiveness at QLS Level 3 course for? Individuals looking to boost their self-belief and communication prowess. Aspiring leaders eager to enhance their assertiveness in decision-making. Professionals aiming for improved personal image and presence. Speakers and trainers seeking impactful presentation methods. Anyone keen on personal growth and effective coping strategies. Career path Leadership Consultant - Average UK salary: £55,000 - £65,000 Life Coach - Average UK salary: £30,000 - £40,000 Corporate Trainer - Average UK salary: £40,000 - £50,000 Personal Development Mentor - Average UK salary: £35,000 - £45,000 Negotiation Specialist - Average UK salary: £50,000 - £60,000 Communication Strategist - Average UK salary: £45,000 - £55,000 Prerequisites This Self Esteem & Assertiveness at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assessment Assignment - Self Esteem & Assertiveness at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Self Esteem & Assertiveness at QLS Level 3
Delivered Online On Demand3 hours 33 minutes
£10.99

Business Studies, Accounting and Finance - CPD Certified

4.7(47)

By Academy for Health and Fitness

24-Hour Flash Sale! Prices Reduced Like Never Before!! 4 in 1 Business Studies, Accounting and Finance Bundle Businesses have started to thrive and the competition has never been this fierce in the economy of the UK. Hence, the demand for multifaceted professionals in business studies has also increased significantly. A staggering 85% of UK employers highlight the critical need for employees with a blend of financial knowledge and strategic business insights. This Bundle is meticulously crafted to meet these demands, offering comprehensive knowledge that can assist one academically and even in real-world business practices. This course takes you through the core pillars of business management. The Diploma in Business Studies lays a solid foundation, covering essential aspects of business operations and strategies. The Accounting and Finance course teaches you financial reporting, budgeting, and analysis, crucial for any business's success. Lastly, the Marketing and HR courses round out this bundle, equipping you with the skills to develop compelling marketing strategies and manage an organisation's most valuable asset-its people-effectively. This Business Studies, Accounting and Finance Bundle Contains 4 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Accounting and Finance Course 03: Marketing Course Course 04: HR (Human Resources) at QLS Level 7 After completing this bundle, you'll be able to launch or accelerate a career that spans the vibrant sectors of business studies, accounting, finance, marketing, and human resources. With the skills to analyse financial statements, craft marketing campaigns, and lead HR initiatives, you'll not only enhance your employability but also have the potential to drive real change and innovation within any organisation. So, take the leap and build the foundation for a dynamic and rewarding career by enroling now! Learning Outcomes of this Course: Navigate the fundamentals of business studies with a comprehensive overview. Analyse and interpret financial reports for informed decision-making. Develop strategic marketing campaigns tailored to diverse markets. Master HR practices and contribute to organisational development. Apply financial principles to optimise business performance and growth. Lead and manage teams with effective communication and leadership skills. Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05: Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Accounting and Finance Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Course 03: Marketing Course Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course 04: HR (Human Resources) at QLS Level 7 Module 01: Introduction to Human Resources Module 02: An Overview of the Recruitment Industry Module 03: The UK Recruitment Legislation Module 04: The Recruitment Process Module 05: Negotiation Techniques Module 06: Key Performance Indicators for the Recruitment Industry Module 07: Employee Training and Development Process Module 08: Candidate Management Module 09: Candidate Interview Processes Module 10: Managing Meetings and Giving Feedback Module 11: Performance Appraisal Management Module 12: Employee Relations Module 13: Motivation and Counselling Module 14: Ensuring Health and Safety at the Workplace Module 15: Employer Records and Statistics Module 16: Conflict Management Module 17: Employee Termination Module 18: Organisational Skills Module 19: Communication Skills Module 20: Stress Management Module 21: Time Management How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*4 = £52) CPD 190 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring entrepreneurs Marketing professionals HR managers Accountants Finance students Career changers Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Business Analyst - £30,000 to £50,000 Marketing Manager - £28,000 to £50,000 HR Manager - £35,000 to £60,000 Accountant - £25,000 to £45,000 Financial Analyst - £30,000 to £55,000 Operations Manager - £30,000 to £55,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Business Studies, Accounting and Finance - CPD Certified
Delivered Online On Demand22 hours
£31

Diploma in Customer Service - Level 5 (QLS Endorsed)

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Diploma in Customer Service  - Level 5 (QLS Endorsed)
Delivered Online On Demand19 hours
£15

Forensic Psychology and Offender Profiling Diploma

4.5(3)

By Studyhub UK

The Forensic Psychology and Offender Profiling Diploma course will show you how to solve crime relying on nothing but eyewitness evidence. Eyewitness testimonies are a crucial aspect of criminal investigations and this training course covers the psychology of eyewitness testimonies in detail. This is an industry-recognised qualification designed by experts in the field of forensics. Expand your professional skills and gain practical working knowledge of how to solve crimes using only eyewitness accounts! Please note that completing this online program does not qualify you to work as a licensed Practitioner Psychologists. Please contact with the HCPC or the RCSLT if you are looking for a course that meets the guideline of HCPC. Learning Outcomes Acquire advanced skills in conducting research within the field of forensic psychology. Explore and comprehend the diverse theories explaining criminal behavior. Analyze the personal attributes of offenders and understand their psychological profiles. Gain insights into how forensic psychology contributes to effective police investigations. Learn how forensic psychology plays a pivotal role in courtroom proceedings. Why choose this Forensic Psychology and Offender Profiling Diploma? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Forensic Psychology and Offender Profiling Diploma for? Individuals aspiring to become forensic psychologists. Psychology graduates aiming to specialize in criminal behavior analysis. Law enforcement professionals seeking to enhance investigative skills. Legal professionals interested in the psychology behind criminal cases. Students fascinated by the intersection of psychology and criminal justice. Career path Forensic Psychologist: £30,000 - £45,000 Criminal Profiler: £35,000 - £55,000 Police Investigator: £25,000 - £40,000 Courtroom Consultant: £28,000 - £45,000 Research Analyst in Criminology: £28,000 - £38,000 Behavioral Analyst: £32,000 - £50,000 Prerequisites This Forensic Psychology and Offender Profiling Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Forensic Psychology and Offender Profiling Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction Introduction: About the Course and the Tutor 00:03:00 History of development of Forensic Psychology 00:06:00 Research Methods in Forensic Psychology Research Design and Methodology 00:12:00 Critical evaluation of psychological research 00:09:00 Theories of Offending Introduction to theories of offending 00:06:00 Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Theories of fire-setting behaviour 00:08:00 Personal Attributes of Offenders Personal characteristics of offenders 00:06:00 Personality disordered offenders 00:06:00 Psychopathic offenders 00:07:00 Mental Illness and offending 00:07:00 Forensic Psychology in Police Investigations An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 The Effectiveness of Offender Profiling 00:06:00 Forensic Psychology in the Courtroom Eye-witness testimony 00:09:00 Expert witness testimony 00:04:00 Attitudes towards victims 00:06:00 Forensic Psychology in Practice 'What works' literature in reducing re-offending 00:06:00 Interventions to reduce risk of re-offending 00:07:00 Incident management (Crisis Negotiation) 00:08:00 Mock Exam Mock Exam - Forensic Psychology and Offender Profiling Diploma 00:20:00 Final Exam Final Exam - Forensic Psychology and Offender Profiling Diploma 00:20:00

Forensic Psychology and Offender Profiling Diploma
Delivered Online On Demand3 hours 2 minutes
£10.99

Witness Investigation

4.5(3)

By Studyhub UK

Uncover the complexities of Witness Investigation through this comprehensive course. Delve into modules covering the introduction to the subject, research methods in forensic psychology, theories of offending, personal attributes of offenders, the application of forensic psychology in police investigations, its role in the courtroom, and practical aspects of forensic psychology. Participants will gain insights into the crucial role forensic psychology plays in understanding criminal behavior and the legal system. Learning Outcomes: Understand the key concepts and foundations of witness investigation. Explore research methodologies used in the field of forensic psychology. Analyze various theories explaining the motivations behind criminal offenses. Examine personal attributes and psychological factors contributing to criminal behavior. Gain insights into the role of forensic psychology in police investigations. Comprehend the application of forensic psychology principles in courtroom settings. Learn about real-world scenarios where forensic psychology is put into practice. Develop a comprehensive understanding of the integration of psychology and law. Why buy this Witness Investigation?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Witness Investigation you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Witness Investigation course is ideal for Students and professionals in forensic psychology and criminology. Law enforcement personnel aiming to enhance their investigative skills. Legal professionals interested in understanding the psychological aspects of criminal cases. Individuals interested in the intersection of psychology and the legal system. Prerequisites This Witness Investigation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Forensic Psychology Assistant: £20,000 - £30,000 Research Analyst (Forensic Psychology): £25,000 - £40,000 Forensic Psychologist (Entry-Level): £30,000 - £45,000 Senior Forensic Psychologist: £40,000 - £60,000 Forensic Psychology Consultant: £50,000 - £80,000 Note: Earnings figures are for illustrative purposes and may vary based on location, experience, and individual circumstances. Course Curriculum Introduction Interventions to reduce risk of re-offending 00:07:00 History of development of Forensic Psychology 00:06:00 Research Methods in Forensic Psychology Research Design and Methodology 00:12:00 Critical evaluation of psychological research 00:09:00 Theories of Offending Introduction to theories of offending 00:06:00 Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Theories of fire-setting behaviour 00:08:00 Personal Attributes of Offenders Personal characteristics of offenders 00:06:00 Personality disordered offenders 00:06:00 Psychopathic offenders 00:07:00 Mental Illness and offending 00:07:00 Forensic Psychology in Police Investigations An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 The Effectiveness of Offender Profiling 00:06:00 Forensic Psychology in the Courtroom Eye-witness testimony 00:09:00 Expert witness testimony 00:04:00 Attitudes towards victims 00:06:00 Forensic Psychology in Practice 'What works' literature in reducing re-offending 00:06:00 Incident management (Crisis Negotiation) 00:08:00 Introduction: About the Course and the Tutor 00:03:00 Assignment Assignment - Witness Investigation 00:00:00

Witness Investigation
Delivered Online On Demand2 hours 22 minutes
£10.99

Reception perfection (In-House)

By The In House Training Company

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Reception perfection (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sports Agent Diploma - CPD Certified

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Sports Agent will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Sports Agent will help you keep ahead of the pack. The Sports Agent incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Sports Agent will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Sports Agent, you can equip yourself with the essentials to keep you afloat in the competition. Along with this course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Sports Agent Bundle Consists of the following Premium courses: Course 01: Football/Sports Agent Course 02: English Law and Legal System Level 3 Course 03: Law and Contracts - Level 2 Course 04: Level 3- Public Relation Course Course 05: Stakeholder Management Course 06: Facilities Management Level 3 Course 07: Business Management Advanced Diploma Course 08: Investment Course 09: Basic Business Finance Course 10: Level 3 Tax Accounting Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Course: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum Course 01: Football/Sports Agent Introduction to Sports Agent Industry Duties and Functions of Sports Agent Characteristics, Types and Socio-Economic Aspects of Sports Agents Sports Agency Model and Regulations Representative Bodies and Brand Building Networking, Sponsorship and Required Skills Becoming a Sports Agent Course 02: English Law and Legal System Level 3 The Legal Workplace and Professionals Law and Legal Systems Contract Law & Business Law Human Rights Law Employment Law Property Law Mortgage Law Wills, Probate & Estate Law Criminal Law Other Common Laws & Legal Matters Course 03: Law and Contracts - Level 2 Introduction to UK Laws Ministry of Justice Agreements and Contractual Intention Considerations and Capacities of Contact Laws Terms within a Contract Misinterpretations and Mistakes Consumer Protection Privity of Contract Insurance Contract Laws Contracts for Employees Considerations in International Trade Contracts Laws and Regulations for International Trade Remedies for Any Contract Breach Course 04: Level 3- Public Relation Course Introduction to Public Relations Concepts of Public Relations Management and Organisation of Public Relations Public Relations Tactics and Research Major Fields of Public Relations Practice Part I Major Fields of Public Relations Practice Part II Social Media and PR Crisis management Ethics & Professionalism in Public Relations Course 05: Stakeholder Management Introducing Stakeholder Management Stakeholder Theories Stakeholder Mapping Building Strong Business Relationships With Stakeholders Stakeholder Engagement Stakeholder Engagement Through Effective Communication Monitoring and Evaluating the Engagement Managing Stakeholder Conflict Course 06: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 07: Business Management Advanced Diploma Introduction to Business Management Operations Management Introduction to Business Analysis Strategic Analysis and Product Scope Project Management Business Development and Succession Planning Business Process Management Planning & Forecasting Operations Performance Management Management of Cash and Credit Managing Risk and Recovery Quality Management Communication Skills Business Environment Organisational Skills Negotiation Techniques Human Resource Management Motivation and Counselling Customer Service Time Management Conflict Management Course 08: Investment Introduction to Investment Types and Techniques of Investment Key Concepts in Investment Understanding the Finance Investing in Bond Market Investing in Stock Market Risk and Portfolio Management Course 09: Basic Business Finance What is Business Finance? Why Businesses Fail The Principles of Business Finance Part 1 The Principles of Business Finance Part 2 The Balance Sheet The Income Statement The Cashflow Statement A Business Finance Exercise Financial Performance Indicators Investment Analysis Investment Analysis Exercise Key Learning Points in Business Finance Course 10: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Sports Agent bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Sports Agent is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Football/Sports Agent) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Sports Agent Diploma - CPD Certified
Delivered Online On Demand
£53

Team Management

4.9(27)

By Apex Learning

Overview This comprehensive course on Team Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Team Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Team Management. It is available to all students, of all academic backgrounds. Requirements Our Team Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 15 lectures • 05:52:00 total length •Defining Team: 00:26:00 •Understanding Management and Leadership: 00:24:00 •Building High Performing Teams: 00:26:00 •Motivating Team Members: 00:35:00 •Talent Management: 00:33:00 •Stress Management and Mental Health: 00:21:00 •Succession Planning: 00:29:00 •Communication Skills: 00:40:00 •Negotiation Techniques: 00:17:00 •Managing Change: 00:19:00 •Managing Time: 00:26:00 •Managing Conflict: 00:29:00 •Risk Management Process: 00:12:00 •Managing Virtual Teams: 00:15:00 •Assignment - Team Management Level 5: 00:00:00

Team Management
Delivered Online On Demand5 hours 52 minutes
£12