1463 Negotiation courses in Worksop delivered Online

The objective of the Level 5 Diploma in Logistics and Supply Chain Management (fast track mode) (accredited by OTHM, UK) is intended to develop learners' understanding of policy, management theory and practice in logistics and supply chain management. Complete your Diploma in Logistics and Supply Chain Management in 6 months with Fast Track mode It provides learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. They will provide knowledge that underpins the ability to work as an effective manager in the sector. They combine both theoretical and practical knowledge in the profession and will develop and enhance knowledge and skills in the areas of leading change, effective planning and risk assessment and forecasting. You will be able to work in a variety of roles within logistics and supply chain management. Level 5 Diploma in Logistics and Supply Chain Management Key Highlights Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option The Level 5 Diploma in Logistics and Supply Chain Management (Fast Track mode) qualification will develop your understanding of policy, management theory and practice in logistics and supply chain management. It will provides you with an opportunity to engage with the challenges facing professionals and policy makers in their own country. It will provide you with the knowledge that underpins the ability to work as an effective manager in the sector. The course combine both theoretical and practical knowledge in the profession and will develop and enhance knowledge and skills in the areas of leading change, effective planning and risk assessment and forecasting. Upon successful completion of the programme, you will also become eligible to gain direct entry into Year 3 of a three-year UK Bachelor's degree programme. This qualification also provide you with an opportunity for academic progressions to Level 6 Diploma in Logistics and Supply Chain Management. Mandatory units (Total Credits: 120) The OTHM Level 5 Diploma in Logistics and Supply Chain Management qualification consists of 6 mandatory units for a combined total of 120 credits Business Communication (20 credits) Purchasing, Supplier Management and Negotiation (20 credits) Supply Chain Management (20 credits) Business Ethics and Corporate Social Responsibility (20 credits) Strategic Management (20 credits) Supply Chain Risk Assessment and Forecasting (20 credits) Who is this course for? Working Professionals, or learners with relevant NQF/QCF/RQF Level 4 diploma or equivalent recognised qualification or for learners who are interested in pursing an Undergraduate Qualification or who are looking for Career Progression and a formal qualification leading to award of degrees in future. Requirements For entry onto the Level 5 Diploma in Logistics and Supply Chain Management (Fast Track mode) qualification, learners must have relevant NQF/QCF/RQF Level 4 diploma or equivalent recognised qualification. You must also be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path University Progression after completion of your Level 5 Diploma in Logistics and Supply Chain Management (fast track) qualification Become eligible to gain direct entry into Year 3 of a three-year UK Bachelor's degree programme after completion of your Level 5 Diploma in Logistics and Supply Chain Management (fast track mode)

Leadership Management & High-Performing Team Management is a course designed to help individuals develop the skills to lead teams effectively and enhance their leadership abilities. Whether you're in charge of a team or looking to improve your leadership style, this course provides the tools you need to foster collaboration, drive performance, and guide teams to success. With insights into key leadership techniques, communication strategies, and team dynamics, this course is a step towards mastering team management and excelling in leadership roles. By the end of the course, you'll be equipped to manage diverse teams, adapt to various leadership challenges, and create an environment where high performance is the norm. You'll learn how to build trust, establish clear goals, and navigate conflicts with ease. This course is perfect for anyone aiming to refine their leadership style, enhance their ability to manage teams, and contribute to an organisation’s success. Prepare to develop an approach that not only motivates your team but also improves overall team efficiency and satisfaction. ________________________________________________________________________ Key Features: CPD Certified 11 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Leadership Management Training Module 01: Getting Started Module 02: Situational Leadership Module 03: A Personal Inventory Module 04: Modeling the Way Module 05: Inspiring a Shared Vision Module 06: Challenging the Process Module 07: Enabling Others to Act Module 08: Encouraging the Heart Module 09: Basic Influencing Skills Module 10: Setting Goals Team Management Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams ________________________________________________________________________ Complete Career Guide for Leadership Management & High-Performing Team Management(A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Leadership Management. In addition to mastering the essentials of Leadership Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Leadership Management. Your dream career starts here! List of career guide courses included in Leadership Management & High-Performing Team Management With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand situational leadership for adaptive managerial approaches. Develop a personal inventory for effective self-awareness and leadership. Inspire shared visions and challenge conventional processes with confidence. Acquire essential influencing and negotiation skills for successful leadership. Master stress management and mental health strategies for team well-being. Handle the challenges of virtual team leadership and managing risks. ________________________________________________________________________ Accreditation All of our courses, including this Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring and current leaders seeking comprehensive leadership skills. Professionals aiming to enhance team performance and synergy. Individuals eager to master effective communication and negotiation. those seeking knowledge in workplace mental health and handling stress. Anyone aspiring to lead virtual teams and effectively manage change. Career path Team Leader - £28K to 45K/year. HR Manager - £35K to 60K/year. Change managing Specialist - £40K to 70K/year. Communication Manager - £30K to 50K/year. Risk Analyst - £25K to 45K/year. Certificates 11 CPD Accredited e-Certificates Digital certificate - Included 11 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

🚀 Elevate Your Sales Game with 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2' 🚀 Are you ready to take your sales prowess to the next level and achieve unprecedented success in your professional journey? Look no further! Introducing the highly anticipated sequel to our acclaimed course - 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2.'   🔥 Unlock the Secrets to Irresistible Persuasion! In this power-packed online course, we delve even deeper into the art and science of persuasion, arming you with advanced tactics that will set you apart in the competitive world of sales. Whether you're a seasoned sales professional or just starting, this course is designed to catapult your success.   ✨ What You'll Gain: 🎯 Advanced Persuasion Strategies: Learn cutting-edge techniques employed by master persuaders to close deals effortlessly and build lasting client relationships. 💼 Tailored Sales Approaches: Discover how to adapt your sales approach to different personality types and situations, ensuring you connect with your clients on a personal level. 🤝 Overcoming Objections: Turn objections into opportunities! Gain invaluable insights into handling objections with finesse, turning potential roadblocks into stepping stones toward success. 🚀 Powerful Negotiation Skills: Master the art of negotiation and walk away from the table with not just a deal but a win-win situation for both parties. 📈 Data-Driven Decision Making: Leverage data and analytics to inform your sales strategy, allowing you to make informed decisions that drive results. 📣 Influential Communication: Hone your communication skills to convey your message persuasively, whether in a one-on-one meeting or a high-stakes presentation.   🌟 Why Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2? Building on the foundation laid in Part 1, this sequel is your ticket to unparalleled success in the dynamic world of sales. Our expert instructors bring real-world experience, case studies, and interactive learning modules to ensure you not only understand the concepts but can apply them with confidence.   🎓 Who Should Enroll: Sales Professionals Entrepreneurs Marketing Executives Business Owners Anyone Seeking to Excel in Persuasive Communication   💡 Don't miss out on this opportunity to transform your sales approach and skyrocket your success. Enroll today and become a Master of Persuasion! 👉 Limited seats available. Secure your spot now! 👈 Course Curriculum Hidden Secrets Of Selling Main Sales & Marketing Training - Part One 00:00 Main Sales & Marketing Training - Part Two 00:00 Main Sales & Marketing Training - Part Three 00:00 Main Sales & Marketing Training - Part Four 00:00 Main Sales & Marketing Training - Part Five 00:00

Looking to enhance your skills and boost your career prospects in the business industry? Look no further than the Level 2 Certificate in Business Improvement Techniques course! This course is designed to provide you with the fundamental skills needed to improve business performance and productivity. You will learn how to identify problems, analyse data, and implement solutions to optimise business processes and drive growth. The curriculum of this course covers a range of topics including Lean principles, Six Sigma methodologies, and process mapping techniques. You will also gain knowledge on quality control, project management, and continuous improvement. The Level 2 Certificate in Business Improvement Techniques is ideal for those looking to start or progress their career in the business sector. Whether you are new to the industry or looking to enhance your existing skills, this course will equip you with the knowledge and confidence to excel in your role. Learning outcomes: Develop an understanding of business development and succession planning strategies to support organizational growth and stability. Apply process management techniques to improve efficiency and productivity in the workplace. Analyze supply chain management processes and identify opportunities for improvement. Plan and forecast operations using appropriate tools and methods to ensure effective resource allocation. Develop skills in communication, negotiation, and conflict management to facilitate effective team leadership and collaboration. Upon completion of this course, you will have gained a valuable qualificate that will enhance your employability and demonstrate your commitment to continuous learning and development. You will also be able to apply the skills and knowledge learned in this course to real-world business scenarios, making you a valuable asset to any organisation. Invest in your future and enrol in the Level 2 Certificate in Business Improvement Techniques course today. This Level 2 Certificate in Business Improvement Techniques course covers a comprehensive range of modules aimed at equipping individuals with the necessary skills to improve business performance. The course covers various topics such as business development, process management, supply chain management, procurement, project management, and quality management, among others. Additionally, the course provides training in essential management skills such as leadership, conflict resolution, and talent management. Learners will also gain proficiency in negotiation techniques, communication skills, and business etiquette, among others. This course is ideal for individuals seeking to improve their business performance and advance their careers in management or business administration. Curriculum Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) Module 16: Generating Solutions (II) Module 17: Analyzing Solutions Module 18: Selecting a Solution Module 19: Negotiation Techniques Module 20: Communication Skills Module 21: Skills of an Effective Administrator Module 22: What is Marketing? Module 23: Common Marketing Types (I) Module 24: Common Marketing Types (II) Module 25: Conflict Management Module 26: Talent Management Module 28: Managing Risk and Recovery Module 27: Time Management Module 29: Business Etiquette Certificate After completing this course, you will get a Free PDF certificate, which is CPD Quality Standards Certified. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Level 2 Certificate in Business Improvement Techniques is suitable for individuals who are interested in developing their skills and knowledge in business improvement techniques. It is also appropriate for those who are currently working in a business environment and wish to enhance their understanding of processes and productivity. Please Note: This is not a regulated course. To get professional qualification, you can choose any of the following: Level 2 Certificate in Lean Organisation Management Techniques (RQF) Level 2 Certificate in Business Improvement Techniques (RQF) Level 2 NVQ Diploma in Business Improvement Techniques (RQF) Level 2 Certificate in Team Leading (RQF) Level 2 Certificate in Business Administration (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Sales and Marketing (RQF) Level 2 Certificate in Digital Marketing (RQF) Level 2 Certificate in Project Management (RQF) Level 2 Certificate in Data Protection and Compliance (RQF) Level 2 Certificate in Information Technology (RQF) Level 2 Certificate in Retail Operations (RQF) Career path Production: £21,000 - £44,000 per year Quality Control: £18,000 - £40,000 per year Project Management: £26,000 - £67,000 per year Supply Chain Management: £24,000 - £61,000 per year Purchasing: £21,000 - £50,000 per year Administration: £15,000 - £31,000 per year Marketing: £20,000 - £48,000 per year Business Analysis: £26,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included

Empower your business acumen with our training course! Grasp core management principles, enhance strategic thinking, & lead with confidence. Propel your career forward.

*** Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now In the ever-evolving world of marketing, staying ahead of the competition is crucial for career success. The Sales and Marketing Training course is designed to provide you with cutting-edge marketing strategies and essential skills needed to thrive in today's competitive market. Whether you want to boost your digital marketing knowledge, improve social media marketing techniques, or master content marketing, this course will help you achieve your goals. Throughout the programme, you'll gain hands-on knowledge of SEO, email marketing, and consumer psychology to enhance your ability to connect with customers and increase sales. Learn how to create targeted marketing campaigns, optimize brand visibility, and analyze market trends to make data-driven decisions that improve performance. This course is ideal for professionals looking to expand their marketing expertise or pursue a career in sales and marketing management. Gain a competitive edge, develop advanced marketing skills, and take your career to new heights. Along with this Sales and Marketing course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Sales & Selling Management Course Course 02: Sales Negotiation Training Course 03: Telesales Executive Training Course 04: Marketing Fundamentals Course 05: Strategic Planning and Analysis for Marketing Course 06: Digital Marketing Course 07: SEO - Search Engine Optimisation Level 5 Course 08: Retail Management - Level 5 Course 09: Customer Relationship Management Course 10: Sales: Psychology of Customers Course 11: Basic Product Management Course 12: Product Photography Course 13: Commercial Law 2021 Course 14: Public Speaking and Presentation Skill Course Learning Outcomes: Upon completing the Sales and Marketing Training course, you will be able to: Develop and implement effective marketing strategies and sales techniques to drive business growth. Understand and apply the principles of consumer psychology and marketing analytics to influence purchasing decisions and improve sales. Utilise digital marketing tools and techniques, including social media marketing, email marketing, and SEO, to enhance brand visibility and reach. Create and execute compelling content marketing campaigns that engage target audiences and boost conversions. Analyze sales data, marketing performance, and market trends to optimize marketing efforts and improve decision-making processes. Manage customer relationships and improve communication through relationship marketing to increase sales and customer retention. Key Features of the Course: FREE Sales and Marketing Training CPD-accredited certificate Get a free student ID card with Sales and Marketing Training training (£10 applicable for international delivery) Lifetime access to the Sales and Marketing Training course materials The Sales and Marketing Training program comes with 24/7 tutor support Get instant access to this Sales and Marketing Training course Learn Sales and Marketing Training training from anywhere in the world The Sales and Marketing Training training is affordable and simple to understand The Sales and Marketing Training training is an entirely online Description: The Sales and Marketing Training course equips you with the essential skills and knowledge to excel in the dynamic world of marketing. From mastering digital marketing and social media marketing to understanding consumer psychology and content marketing, this comprehensive course covers all aspects of marketing strategies that drive sales and business growth. You will learn how to create impactful marketing campaigns, optimize brand visibility, and analyze market data to make informed decisions. Whether you're looking to advance in your current role or pursue a new career in marketing management, this course will give you the tools to succeed in today’s competitive landscape. Enrol in this Sales and Marketing Training course today and start your journey to becoming a successful marketing professional or sales expert! ★★★ Course Curriculum of Sales and Marketing Training Bundle ★★★ Course 01: Sales & Selling Management Course Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Course 02: Sales Negotiation Training Course 03: Telesales Executive Training Course 04: Marketing Fundamentals Course 05: Strategic Planning and Analysis for Marketing Course 06: Digital Marketing Course 07: SEO - Search Engine Optimisation Level 5 Course 08: Retail Management - Level 5 Course 09: Customer Relationship Management Course 10: Sales: Psychology of Customers Course 11: Basic Product Management Course 12: Product Photography Course 13: Commercial Law 2021 Course 14: Public Speaking and Presentation Skill Course How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free Hard Copy Certificate: Free CPD 140 CPD hours / points Accredited by CPD Quality Standards Requirements There is no time limit for completing thiscourse; it can be studied in your own time at your own pace. Career path Elevate your professional journey with Sales and Marketing Training. This comprehensive course opens doors to a wide range of career opportunities in the dynamic world of marketing. Explore these exciting roles: Marketing Manager: £30,000 - £55,000 Digital Marketing Specialist: £25,000 - £45,000 Social Media Marketing Manager: £22,000 - £40,000 SEO Specialist: £24,000 - £42,000 Content Marketing Manager: £28,000 - £50,000 Email Marketing Specialist: £23,000 - £38,000 PPC Marketing Specialist: £26,000 - £42,000 Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sales & Selling Management Course) absolutely Free! Other hard-copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Course Overview Learn all the essential skills to become an expert in Logistic Management. From this comprehensive Logistic Management course, you will be able to understand the principles of Logistic Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Logistic Management is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the Logistic Management Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Logistic Management course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Logistic Management course, learn the vital abilities and knowledge you require to succeed in your life. Module 01: Introduction to Logistic Management Introduction to Logistic Management 00:28:00 Module 02: Planning Framework for Logistics Planning Framework for Logistics 00:31:00 Module 03: Supply Chain Management Supply Chain Management 00:20:00 Module 04: Logistics Management and Organisation Logistics Management and Organisation 00:25:00 Module 05: Sourcing, Purchasing, and Procurement Sourcing, Purchasing, and Procurement 00:27:00 Module 06: Channels of Distribution Channels of Distribution 00:31:00 Module 07: Supplier Relationship Management Supplier Relationship Management 00:22:00 Module 08: Inventory Planning and Management Inventory Planning and Management 00:39:00 Module 09: Principles of Warehousing Principles of Warehousing 00:25:00 Module 10: Transport Management Transport Management 00:40:00 Module 11: Negotiation Techniques Negotiation Techniques 00:19:00 Module 12: Customer Service and Logistics Customer Service and Logistics 00:32:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Operations Management Level 5 Diploma Overview Have you ever thought about what makes a business run like clockwork? Operations management is the secret sauce! It's all about keeping things organized, efficient, and running smoothly. This 'Operations Management Level 5 Diploma' is your launchpad to a rewarding career in this exciting field. This course gives you the skills to become a master organizer in any business. You'll learn how to manage projects, ensuring they're finished on time and on budget. We'll also cover how businesses grow and plan for the future, and how to streamline processes to get the most done in the least amount of time. The course dives into supply chains, the invisible network that gets products from factories to store shelves. By the end, you'll be a pro at analyzing operations, spotting areas for improvement, and implementing smart solutions. You'll also develop essential skills like communication, negotiation, and managing disagreements, all crucial for navigating any business environment. This diploma is perfect for anyone who loves a good challenge and wants to make a real difference in a company's success. Whether you're drawn to the big picture or the nitty-gritty of managing resources, this course equips you with the tools to succeed. Learning Outcomes Gain a comprehensive understanding of core operations management principles. Develop expertise in project management methodologies for efficient project execution. Master strategies for business development and effective succession planning. Implement process improvement techniques to streamline operations and boost efficiency. Understand the principles of supply chain management and its impact on business success. Why You Should Choose Operations Management Level 5 Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Operations Management Level 5 Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Operations Management Level 5 Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Operations Management Level 5 Diploma Module 01: Introduction to Operations Management Introduction to Operations Management 00:15:00 Module 02: Project Management Introduction to Project Management 00:23:00 Module 03: Business Development and Succession Planning Business Development and Succession Planning 00:24:00 Module 04: Process Management Process Management 00:24:00 Module 05: Supply Chain Management Supply Chain Management 00:21:00 Module 06: Planning & Forecasting Operations Planning & Forecasting Operations 00:21:00 Module 07: Procurement & Purchasing Management Procurement & Purchasing Management 00:22:00 Module 08: Manufacturing & Delivery Operations Manufacturing & Delivery Operations 00:17:00 Module 09: Quality Management Quality Management 00:22:00 Module 10: Managing Risk and Recovery Managing Risk and Recovery 00:26:00 Module 11: Performance Management Performance Management 00:19:00 Module 12: Talent Management Talent Management 00:19:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Negotiation Techniques Negotiation Techniques 00:16:00 Module 15: Conflict Management Conflict Management 00:16:00 Module 16: Stress Management Stress Management 00:17:00 Module 17: Time Management Time Management 00:41:00 Module 18: Business Environment Business Environment 00:16:00 Module 19: Business Writing Skills Business Writing Skills 00:41:00

2 QLS Endorsed Course | FREE 2 CPD Courses | CPD Certified | Free PDF & Hardcopy Certificates | Lifetime Access

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00