At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control
Most organisations and businesses are trying to navigate the best way back to a functional working framework. But two things need to happen - 1. The working practices need to be efficient, sustainable and compatible for meeting the demands and needs of the organisation; it’s clients, it’s workforce and it’s Leaders 2. The culture needs to be welcoming, authentic and supportive otherwise there will be disenfranchisement and potentially a churn of staff and loss of talent What has been proven to be a very successful approach to mitigate the dangers of demotivated team members and poor efficiency levels is a bespoke ‘Ushering the Team Back to the Workplace’ workshop. Programme Outline Below is a template of an actual Programme that has been delivered very successfully for clients such as the NHS; Claranet; Jotun Paints & Workspace. This, however, can be modified to suit any group or size. It will be designed to reflect the Organisation’s preferred Hybrid working framework and communication systems. The options of having the innovative Real Play technique to help handle delicate conversations is especially effective. The biggest gain is to reconnect the relationships via the activities and exercises, which would be selected carefully. Key commitments and buy-in is always the priority outcomes - which this programme will help deliver in just 1 day. The objectives include: Making the transition back to working as a collaborative team Enhancing the Leadership skills of the team Reviewing/establishing the Hybrid working protocols Galvanising the Team spirit Maintain inclusivity among full-time; part-time and Region based team members Energising and motivational Fun! Exercise – Round the Bend The team are to follow the instructions delivered as they walk (and jump) through the route – always keeping a safe distance apart. The instructions become more complicated as they progress. Debriefing points: Dealing with Change Attention to Detail Adapting approach Optimising results Exercise - Number Crunch (3 x Cohorts of 12/13) The team must be effectively led and motivated to work as one unified group to reach their objective of visiting each numbered location within a very tight deadline. Debriefing points: Support and co-ordination Strategy and planning Adapting approach Optimising results Tutorial – Team Dynamics Tuckman model Phases of Development towards Maturity Exercise - Juggling (3 x Cohorts of 12/13) The group(s) will be invited to optimise the number of ‘clients’ (juggling balls) they can manage at one time. This involves devising a sequence between the group to achieve maximum results without making any mistakes. We introduce different balls which represent different degrees of complexity, challenging the group’s preparation and approach to a variety ‘customers’ needs. Debriefing points: Ensuring effective communication Clarifying the approach for dealing with the unexpected Setting expectations and reviewing delivery Treating every colleague with care and respect Tutorial - Email Etiquette The primary standards – best practices ABSURD model Preparation and planning Top Tips World Cafe The team are split into 5-6 sub-groups – each with a specific review focus:- What recommendations do you have to engage the team back into the Workplace? How do we ensure the framework is efficient? What are the best ways to optimise team working strategically when most/all team members are in the office? What potential barriers are there? How do we accommodate for the Regional team members? What are the benefits to bringing the team back to the workplace? Each session has 2 – 3 rounds with each table’s ‘host’ sharing feedback for applying to the Team Action Plan – or Charter. Debriefing points: Each Syndicate’s recommendations and capture the key actions they generate 'Real Play' We offer an innovative solution to bring real Leadership/team scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the Actor, the other with the Trainer. Each group has a brief and has to instruct their Trainer/Actor on how to approach the scenario supplied. The Actor and Trainer perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers Assign 24 x ‘Directors’ (4 for each Player – Phil & Julia – for each Real Play. Potential Real Play Scenarios: Engaging with a team member as to how the new working plans will be applied. Overcoming concerns to the new working practices/framework Addressing issues where a team member feels excluded from the teamworking practices/culture Debrief the Programme Individual Action Plans Team Priorities for application into the workplace
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Team development to improve business performance. Quantifiable results. Change measured. &0+% of teams are measured as more effective after 6 months.
Moving dangerous goods is a big job. It must follow strict global rules. A Dangerous Goods Safety Advisor (DGSA) helps companies follow these rules and keep people safe. At HCPC Training, we offer DGSA courses that are clear and easy to follow. Our training gives workers the skills they need. They learn how to manage risks and stay within the law. With our help, they gain the confidence and certificate to do the job right. What is a Dangerous Goods Safety Advisor? A Dangerous Goods Safety Advisor (DGSA) plays an important role in organisations that transport hazardous materials. They make sure the company follows ADR regulations. This includes ensuring the correct classification, packaging, labelling, and transport of dangerous goods. Since January 2000, all companies must appoint a qualified DGSA. To become certified, candidates must pass the DGSA exam, which is run by the Scottish Qualifications Authority (SQA). Why is DGSA Training Important? Dangerous goods include chemicals, explosives, flammable liquids, and toxic substances. These materials need careful handling. The DGSA course helps people manage the complexities of transporting these goods safely. The course covers key topics, such as: ADR classification of dangerous goods (UN Classes 1 to 9). Transport categories, including limited and excepted quantities. Placarding and marking of vehicles for hazardous goods. Essential documentation for safe transport. By gaining a DGSA qualification, professionals can help prevent accidents, avoid fines, and ensure the safety of everyone involved in the transport process. What Does the DGSA Course Cover? Our 5-day classroom DGSA training course at HCPC Training gives a detailed look at the rules for transporting dangerous goods. The course is designed to give candidates both theory and practical knowledge. Here’s what you will learn: ADR Requirements The course covers the ADR rules that explain how dangerous goods must be handled. This includes how substances should be classified, packaged, labelled, and documented. DGSAs must know these steps to avoid mishandling during transport. Dangerous Goods Classification Classifying dangerous goods is one of the most important parts of the training. This ensures goods are sorted correctly based on their dangers. Proper classification helps keep the transport process safe and reduces the risk of accidents. Placarding and Marking of Vehicles Knowing how to place the correct placards and markings is key. This helps identify dangerous goods quickly during transport. You’ll learn how to display the right hazard signs and symbols on vehicles carrying these materials. Documentation Each shipment of dangerous goods must have the right paperwork. In this part of the training, you’ll learn which documents are needed for each consignment. This ensures the transport is smooth and complies with the law. Examination Preparation To become a qualified Dangerous Goods Safety Advisor, you must pass exams. The DGSA exam is split into three parts: Core, Road, and All Classes. You will need to register with SQA for the exams. Our training will fully prepare you for these tests. The DGSA Certification Process After finishing the DGSA training course, candidates must take the DGSA exam. The exam has three parts: Core – This part covers general rules for all dangerous goods. Road – This focuses on the transport of dangerous goods by road. All Classes – A detailed exam on dangerous goods in all UN classes. Exams are held quarterly. You must register directly with SQA for your exam. Once you pass, you will receive your DGSA certificate. This certificate shows your expertise in safely handling the transport of dangerous goods. Cost of the DGSA Course The DGSA course at HCPC Training costs £1,014.00 (including VAT). This covers 5 days of classroom training and all necessary materials. Payment is required at least three weeks before the course starts. There are no refunds for missed or partially attended sessions. The qualification lasts for 5 years. After that, you must take a refresher course and re-certify. Who Should Take the DGSA Course? The DGSA course is for anyone working in logistics, transport, or shipping who deals with dangerous goods. Whether you're part of a company transporting hazardous materials or a consultant advising on safety, this course will help you understand ADR regulations and offer expert compliance advice. Key Roles Include: Transport Managers and Logistics Coordinators. Safety Officers and Regulatory Compliance Experts. Consultants advising on dangerous goods handling. Final Thoughts Becoming a Dangerous Goods Safety Advisor helps improve transport safety. With HCPC Training, you’ll get the qualifications to handle hazardous materials safely and follow all rules. Want to take the next step in your career? Visit us for more details on how to enrol and upcoming courses.
When you’re moving dangerous goods across the UK or Europe, being properly qualified isn’t optional – it’s a legal requirement. If you're a driver handling these materials, you must complete a recognised ADR training course. At HCPC Training, we make it straightforward and focused on what drivers actually need. Finding trustworthy ADR training can be frustrating. You need to understand the full scope of the ADR rules, meet Department for Transport standards, and stay compliant at every stage. With so many rules and responsibilities, it’s easy to feel confused. That’s why we deliver clear, practical training that helps you get certified without the stress. Why ADR Training Courses Matter More Than Ever If you transport dangerous goods — whether they are gases, liquids, solids, or explosives — ADR training isn't optional. It's a legal requirement under UK law and international agreements. The ADR (Accord Dangereux Routier) sets clear requirements for how drivers and vehicles handle loads safely. Without proper ADR certification, you can't legally transport controlled materials, putting your licence and livelihood at risk. At HCPC Training, our ADR training courses are designed to fully prepare you for real-world situations, covering every part of the ADR framework. From the core module packages to specialised units like tanker modules, we ensure you meet all requirements confidently and competently. What’s Covered in Our ADR Training Courses? We provide comprehensive training courses that span the full spectrum of ADR classifications, including: Core Module Packages: The foundation every driver needs. Tanker Module: For transporting liquids and gases. Class 1 – Explosives: Safe handling of volatile materials. Class 2 – Gases: Secure transport of compressed, liquefied, or dissolved gases. Class 3 – Flammable Liquids and Class 4 – Flammable Solids. Class 5 – Oxidising Substances and Organic Peroxides. Class 6, 7, 8 and 9: Covering toxic, radioactive, corrosive, and miscellaneous substances. Each module includes a detailed look at the ADR regulations you’ll need to apply daily. Whether you need initial training or an ADR refresher course, our programmes suit drivers at every stage. How the ADR Training Process Works At HCPC Training, we guide you through every step, making the order and completion process stress-free. Here's how it works: Enrolment: Choose a course that matches your needs — whether it's standard ADR training, Driver CPC combined training, or specialised classes like ADR tanks. Training: Engage in practical sessions led by experts, covering vehicle handling, emergency procedures, and Drivers’ Hours and WTR (Working Time Regulations). Exams: Following DVSA approved exam methods, you’ll take your written examinations through the Scottish Qualifications Authority (SQA). Certification: Upon successful completion, you’ll receive your official ADR Certificate and ID Card. Why Choose HCPC Training for Your ADR Courses? At HCPC Training, we genuinely understand that a qualification isn't just a piece of paper — it's your ticket to a safer, more successful driving career. Here's why drivers across the UK, from Birmingham to Essex and beyond, trust us: Expert Trainers: Industry veterans who understand both theory and on-the-road realities. Flexible Learning: Courses tailored to your schedule, including best online ADR training options. Transparent Pricing: No hidden fees – clear costs for all ADR training courses near you. Real-World Focus: Emphasis on the practical application of ADR regulations. Supportive Environment: Friendly, helpful trainers guiding you through your journey. From understanding ADR training costs in the UK to helping you choose the right refresher course, our goal is to help every driver achieve and maintain their qualifications with ease. Other Essential Training We Offer Beyond ADR training, HCPC Training also provides: Forklift Training and Forklift Instructor Training. Manual Handling and Dangerous Goods Awareness courses. Operator Licence Awareness Training. Support for drivers needing to understand the IMDG Code for maritime transport. For drivers aiming to enhance their careers further, we also offer Driver CPC periodic training and transport manager CPC courses. Ready to Secure Your Future with ADR Certification? If you're ready to join the thousands of qualified ADR drivers keeping our roads safe, there's no better time to start than today. Whether you're based in Chester, Chorley, Birmingham, or beyond, HCPC Training is here to support you with expert-led, straightforward ADR training. Contact us today to book your space and take the next step towards a safer, more rewarding career.
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Compassion-focussed leadership is a transformative move for driving both individual and organisational performance. Long-term success comes from creating a workplace where people actually want to stay and thrive. For all leaders and managers of all levels to attend — Learn an actionable workplace wellbeing action plan that generates a real culture change to workplace wellbeing