This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans
Master the some of the West End and Broadway’s favourite show tunes by joining our musical theatre singing courses. By attending, you can be assured to learn the correct techniques from day one and enjoy incredible singing lessons. Ideal for those who dream of being part of the show!
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Learn mosaic crochet in Surrey - this is an immersive 4 x 2 hour course running on Tuesday evenings in Walton-on-Thames.
Photography is a way of feeling, of touching, of loving. ... it remembers little things, long after you have forgotten everything. - Aaron Sisking For the kind of photos that are worthy of the memories Because we just don't get do-overs with kids. There is no such thing as second-first steps. Because all their little quirks, all the big and little moments that shape their lives and their childhoods are something that only YOU as parents see and appreciate fully. And they are the thing that make them who they are. There is simply no outside photographer who can come in and capture those unique things because nobody knows your children like you do. Photography For Parents Fundamentals Our flagship 6 week Photography course designed to help you learn all the key photography skills that you will need to drastically improve your children's photos. KEY COURSE INFO: Course type: Instructor-led or self paced Course duration: 6 weeks Course format: Online course with Interactive weekly live classes, personal photo feedback and support group WHAT YOU LEARN: Our hands-on online instructor-led approach helps guarantee that you will quickly learn the key camera and photographic storytelling skills while keeping the focus on photographing children. From camera know-how, light and composition, specific recipes to help you capture typical situations and getting it all right on the fly - yeah, our kids don't sit still either LEARN WHAT'S INCLUDED IN EACH MODULE Key Camera skills Working with natural light Capturing kids on the move Photo composition Portraits and details Photo storytelling HERE IS HOW YOU LEARN WITH US: If you have bought an online course before, then gave up half way through because ... life.. - well, we are a bit different. This is A LOT more than a bunch of random tutorials. This is a proper, well designed, supported and paced course that genuinely delivers. HERE ARE THE INGREDIENTS THAT MAKE OUR COURSE DELIVER The one with all the materials: 5 core course modules, introduced on a weekly basis, plus a bonus wraparound module ( more on that below) - courses accessible online and in pdf version The one with all the people: You're not going through the course on your own - as part of the course you join an online peer support group, moderated daily by the instructor, where you connect, get help and go through this journey together with other parents like you. The one with all the answers: Every week we run an live online class which is where your instructor goes through the key parts of your course, answers live questions and demonstrates techniques and additional illustration photos. The Live classes are run in the evening ( after the kids are in bed) and are always recorded in case you couldn't join in live The one that's all about you: Every week comes with homework to help you practice the elements we introduce in the modules. You submit those images to your instructor on a weekly basis and receive thorough, photo-by-photo, video feedback from your instructor - so it's all about you and your progress, nobody else's The one with the bonuses: A PDF workbook to help you go through the materials and practice the skills, handy cheat sheets formatted for your phone so you can whip them out on the go plus a Bonus wrap-up module with swipe files of photo ideas for children at different ages, handy checklists and more! The one after it's over: We don't just leave you on your lonesome after the course is over - you get access to a=our Alumni group - a Photography for Parents Clique if you will - which is where we continue supporting you, answering your questions, encouraging you to take photos through weekly and monthly challenges and peer support Next Fundamentals course starts on 15th January 2024 5 core course modules Support Facebook group Weekly online Live class Personal Feedback on your images BONUS: extra module with ideas bank for photographing children of all ages BONUS: PDF course workbook BONUS: Printable and mobile friendly Pocket Guides HERE IS WHAT YOU WILL LEARN WITH US: How to finally, actually, properly use your camera - no more cryptic buttons and the 'oh no! what have I pressed now?!' panic. Life's too short to be intimidated by your camerant The precise steps and 'recipes' to help you capture all sorts of different situations - whether your kids are indoors on a dark and dreary day or tearing through the park in the sun How to see the world and your children through a photographers eyes and learn to compose your photographs on the fly so they truly reflect the beauty you see How to get great photos CONSISTENTLY - I mean the spray and pray method is fine, but wouldn't it be nice to have confidence your images will turn out the way you want them? How to learn to notice and capture the little details, the big picture, the whole story of your children growing up. BEAUTIFULLY. "Absolutely, without a doubt, the best money I have ever spent on anything kid related. I so wish i had done these courses 6 years ago, just before my 1st was born. My photography has improved significantly and I'm just sad the course are over, I have loved everything about them!" Hannah Slater "The most enjoyable online course I ever done" I cannot recommend this course highly enough, and I am so grateful for Ania for creating this amazing course and community, teaching busy parents how to document their family storied beautifully! DALIA SEABORNE "I'm amazed at how much my photography has improved " I have learned so much and am amazed at how much my photography has improved - they are brilliant value for money considering the level of personal attention you receive! I've come away with a whole lot more technical knowledge as well as a heap of inspiration and ideas. LUCY GRIFFITH "The most wonderful entry into the incredible photography world" I am seeing things that I have never noticed before, I am using the DSLR to capture precious moments with my family and am signed up to two further courses because the instructors, modules and supportive community are amazing and I think I might be addicted KIRSTY FINNIE Photography for Parents FUNDAMENTALS Next course starts on 15th Jan 2024 All the learning resources, all the community, all the support, all the personal help. Virtually failproof 5 core course modules Bonus Idea Bank module PDF course workbook Pocket reference guide Support group Weekly online live class Personal Feedback on your images Access to Photography For Parents Alumni community But will it work for me? - our guarantee: GUARANTEE We know our course works. We have seen a few thousands of students go through our courses and really improve. BUT, if you find that after the first couple of modules that it just doesn't work for you, you haven't learnt anything new, it's the wrong level for you, you haven't improved, or you simply don't get on or engage with it - we will simply refund you in full. Simple as that! INSIDE THE MODULES - aka WHAT DO YOU LEARN? Module 1: See what your camera sees Our first module is dedicated to breaking you our of the snapping habit and giving you a fresh perspective. We show you how your camera sees the world differently than what you might expect in three major ways - the optics. the focus and the light. Major Takeaways: At the end of the module you will have gained full control of your focus - no more guessing game and kids turning out all blurry, you will also gain an insight of how to use your lens ( there is a skill to it) and how to let the light help make your subjects stand out. What's included: The importance of focus and what it does to our brain Taking control of your focus - the Where and HOW your camera focuses Mastering focus formula - a process to help you determine what settings to use for each occasion To zoom or not to zoom and how it changes what and how your camera sees Learning how your camera sees the light and how to make it better, especially with tricky light Learning how to shoot against the light - like a bright window and NOT end up with the person looking all dark Module 2: On exposure and all things sharp and blurry In our second module we take you off the auto setting and dive deep into learning about exposure - i.e. making sure that your images are not too dark or bright or blurry. But not only that, we pay special attention to how to make some of the things in your image sharp and others blurry through the use of specific combinations of settings Major Takeaways: How to work your camera in priority ( semi-manual) modes, how to capture detail or portraits with a great separation of sharp and blurry to make these elements stand out. What's included: Understanding the mechanics of your camera - how does a photo actually happen inside Taking your camera firmly OFF the Auto settings - learning the key factors ( aperture, shutter speed and ISO) and how they interact with one another How to capture portraits and those precious detail shots beautifully Switching to Aperture priority and controlling your aperture - the how and the why Taking control of what in your image will be sharp and what will be blurry - hello full control over blurry backgrounds, blurry foregrounds and pin sharp subjects in between. Module 3: Capturing movement One of my favourite modules, dedicated to helping you capture your kids in motion - whether they're wriggling babies, speedy crawlers, wobbly toddlers or perpetual-motion-machines that most children are. We learn how to match your focus settings, your shutter settings and your composition to capture great movement photos. Major Takeaways: Learn how to capture your children on the move, SHARP but also how to use blur and speed to really showcase and highlight movement. Big AH-HA moments here! What's included: Switching your camera to shutter priority and mastering MOVEMENT Learning how to capture moving things SHARP - yes, that includes those fast movingbaby arms and legs Learning how to capture moving things BLURRY - and why would you want to do it? Learning how to highlight action and energy and speed in your images and how to help yourself with composition Creative techniques like night time light trails or panning or creative blur How to use your focus settings on top of your shutter settings to help capture things sharp Module 4: See what your camera sees Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition. What's included: understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' getting creative and expressing yourself through photographs learning to go beyond your usual compositions and discovering different styles Module 5: Photographic composition and storytelling Although we introduce elements of photographic composition throughout the course, this is the module entirely dedicated to it. We look at composition not just as a set of arbitrary rules, but more as something that helps you express what you really see and feel. We look at photographic storytelling and helping your images get look more impactful and stronger Major Takeaways: Good photographic composition principles to help you really show the magic you are seeing. At the end of this module you will say goodbye to boring flat photos and will instead start taking rich images with lots of depth and eye catching composition. What's included: Understanding how we 'read' photographs and how to compose so that the magic YOU see translates into what the others see when they pick up that photo Fundamental rules of photo composition - we started you off with the rule of thirds but there is MORE Good crops, bad crops, crazy crops and everything in between Storytelling through your photographs - how to make your images mean something and show something real, beyond 'my child looks cute here' Getting creative and expressing yourself through photographs Learning to go beyond your usual compositions and discovering different styles BONUS Module 6: Idea Bank : Photographing children at different ages This last module is a bit different. We us it to give you lots of ideas for photos with children of different ages - from photographing milestones to capturing what's unique about them at a particular stage and really getting into their world to capture where they're at. The module is packed with ready to take ideas and will let you take all that you have learned in the first 5 modules and apply it in real life sitautions. We also help you think ahead to the next steps in your photography education - should you want to continue.
Jennifer Holloway delivers keynotes, workshops and webinars for clients, both online and in person (no public courses are run). Here’s a selection of existing sessions to give you a flavour of what’s available (though new ones are being designed all the time, so if you don’t see what you need, just ask): Personal Brand – What? How? Why? An introduction to the subject of personal branding, this session explains what a personal brand is, why you already have one and how to define it so you can remain authentic at all times. Delivered as a 45-minute or 60-minute session x People Buy People – So Who Are You Selling? You want people to buy your personal brand…but what exactly is it? This session challenges people to think in a new way about what they bring to the table and what makes them tick, kicking off the process of defining their personal brand. Delivered as a 90-minute or 120-minute session x Discover Your Personal Brand When you really dig into the detail of not just what you offer but who you are, that’s when you discover your unique selling point. This session provides a step-by-step process to highlight your individuality and put it clearly into words. Delivered as a half-day or full-day session xx Deliver Your Personal Brand With Impact Every time you come into contact with people – whether online, on the phone or in person – they’re picking up clues about you. This session shares practical tips and techniques to ensure those clues create a positive impression. Delivered as a 120-minute or half-day session x Articulate Your Achievements To get the most from your personal brand you have to shine a light on the value you bring, but if you can’t communicate what that value is, you could be missing out. This session provides an easy-to-follow formula to set out your credentials in a subtle, yet very effective way. Delivered as a 60-minute or 90-minute session x How To Create A LinkedIn Profile To Be Proud Of Many of us have a LinkedIn profile, but how many of us are 100% certain it’s creating a positive impression? This session focuses on how to polish up your photo, headline and summary to get you noticed for the right reasons. Delivered as a 45-minute or 60-minute session x Networking For People Who Need Help Networking Some people are natural networkers – meeting people and building relationships with ease – but many feel less confident, unsure how to kick-start the process. This session offers easy-to-implement tips for connecting both in-person and online. Delivered as a 45-minute or 60-minute session And for those wanting an in-depth approach to developing their personal brand: Making The Most Of Your Personal Brand This programme delivers the full-monty: from learning what a personal brand is, to defining what your own brand is, to getting feedback on how others view your brand, to learning how to share your brand both in person and online. x It’s restricted to smaller groups, so every delegate gets individualised support, advice and feedback, plus it fosters an open and collaborative environment for each cohort. Delivered as blend of in-person and online learning, or entirely online
We invite adults, children, complete beginners, and advanced pianists alike to join us at our studio on Baker Street for the finest and most comprehensive piano lessons London has to offer, thanks to a wonderful team of piano instructors. Please contact us for in-person or online lesson availability.
ADVANCED 8 CPD POINTS 1 DAY INTENSIVE COURSE ONLINE or IN-CLINIC NOTE! After booking we will contact you for scheduling the exact course date! Courses dates are subject to change due to mentors availability. We will inform you via email if a date becomes available! Lipolysis (Fat Disolving) achieves good results in the following body zones: – Chin (double chin) – Hips (love handles) – Stomach (abdominal area) – Thighs (saddlebags) – Upper arms (arm toning) – Pseudo gynecomastia (male breasts) – Back (bra fat or muffin top) The acids present in Aqualyx cause fat destruction in the body. Aqualyx main active ingredient is deoxycholic acid. Deoxycholic acid is a bile acid, synthesized in the human liver. The fatty acids are then released into the body, to be broken down by our usual metabolic processes in the liver. Naturally occurring bile acid is used by the body to emulsify fat. Aqualyx comes in a water based injection that dissolves fat cells that it comes into contact with. A single vial will be sufficient. Small are for larger areas, such as the abdomen or the inner thigh, anywhere between 5 to 10 vials One treatment of AQUALYX® usually includes only 1 or 2 injection sites, as well as a local anaesthetic solution of lidocaine which is used to irradicate any pain and make the procedure as comfortable as possible. Course Content Disinfection, Health & Safety. Consultation and timings including data protection, medical history and client consent Skin Types Skin analysis Pre and post treatment procedures Injection protocol and techniques Safe handling needles, before, during and after treatment Product knowledge Setting up Treatment procedure Results clients can expects and managing expectations Contractions and aftercare advice Treatment planning and pricing Post care instruction Fat dissolving products (Lemon Bottle), very safe. Lemon Bottle is a high-concentration fat dissolve solution that combines Riboflavin (vitamin B2) and other premium ingredients that create fat decomposition by accelerating metabolism of fat cells. Become a certified Lemon Bottle fat-dissolving treatments expert with our comprehensive and accredited courses designed specifically for UK practitioners. We have the perfect course to suit your needs, focusing on the Lemon Bottle system. Minimal swelling, minimal pain. Begins working immediately. You need to be medically qualified as a doctor, dentist, nurse, pharmacist or paramedic with full governing body registration and have completed a Foundation Filler Course and to have administered a number of cases. Additional information ATTENDANCE ONLINE (Theory), IN CLINIC (Practice) COURSE LEVEL INTERMEDIATE | Advanced Course
Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural. Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working? At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested. Public Speaking and Presentation Training In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects. Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes: Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation. Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation. Calls to Action Make sure it is clear what you want to achieve and what you want from your audience. Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements. Conference and Panel Training The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business. Our training looks at preparing for and delivering a speech from start to finish and includes: Defining your big ideas What is it you want to say and what do you want your audience to remember? Develop your narrative and script How can you get across your message using storytelling. Choosing the right language How vibrant and energised language can make the difference in your speech. The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard. Controlling the message How to deal with unhelpful questions and return to the main aspects of your story. Stakeholder Communication Training Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships. A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes: Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive. Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive. Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve. Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way. Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority. Video Calls for Business The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events. So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust and credibility through a computer screen? At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience. Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls. Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve. Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls. Contact us If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch