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About this Training Course Within the energy industry, it is a requirement, both contractual and in some areas legislative, to ensure effective internal systems are in place which support employee development and provide evidence of their competence. A Competence Management and Assurance process - if correctly developed and applied - provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual. The 3 full-day course focuses on Competence Management Systems (CMS) which are typically in use within the Energy Industry, their structure and process development requirements. In addition, the course details the assessment process, the role of the competency assessors within the organisation and the relationship between competence management and training provision. For impactful learning, the course instructor uses a variety of instructional methodologies such as lectures, discussions, individual reflection, games, mystery puzzles, video, case studies, team syndication, group presentations, sharing and feedback. Training Objectives This course will provide attendees with an understanding of: The role of competencies in the Energy industry The benefits of Competency Management System to the organisation The components of a Competency of Competency Management System The know how to implement the Competency Management System The roles and responsibilities within a Competency Management System The know how to develop Competency Models The relationship between Competency Management and Capability Development The know how to conduct Organisational Analysis The know how to conduct Job Analysis and Task Analysis The know how to develop Competency Standards and Development Guides using the 70:20:10 principle The competency assessment process, tools and methodologies The know how to package and communicate the Competency Assessment Reports to Management Competency Management Case Studies in the Energy Industry Target Audience This course will benefit professionals from Human Resource and Capability Development as well as Line Managers. Course Level Basic or Foundation Trainer Your expert course leader is an independent consultant trainer with more than 30 years of experience in People & Organizational Development. She has retired from her full-time job and is currently serving as an Associate Consultant / Trainer with several Learning & Development organizations operating in Malaysia and Singapore. A chemist by training, her interest in People & Organizational Development was so intense that she decided to switch profession during her earlier years of employment, and she has never looked back since. She has gathered extensive hands-on experience, leading key projects and delivering learning programs in her field of expertise with numerous leading organizations in South East Asia, the Middle East and Europe. A project that she is particularly proud in completing was the transformation of PETRONAS Management Training Institute into a regional Leadership Centre. While leading this project, she was given the opportunity to be seconded to General Electric (GE), a Fortune 500 multinational known for its cutting-edge leadership development innovation. She was instrumental in the development of the existing leadership model for PETRONAS. In addition, she was also extensively involved in the development and implementation of Technical Competency Development process that is currently being used by more than 20 disciplines in the organization. Another massive project that she was heavily involved in was the creation of the quality culture for PETRONAS. The project saw the establishment of PETRONAS' own quality principles where she played a key role in propagating the desired mindset towards the creation of a high performing culture. Her involvement in this project took her to many PETRONAS Operating Companies which spanned into several countries across the globe including Malaysia, Indonesia, Vietnam, Sudan, South Africa and Switzerland, creating awareness through learning programs and consultancy services. The PETRONAS Quality Principles have since evolved into shared values that are now known as the PETRONAS Culture Beliefs. In keeping her expertise current after retiring from full-time employment since 2017, she has continued to deliver learning programs, providing coaching and consultancy services to selected Oil & Gas companies in Malaysia, Indonesia, Singapore, India, Oman and Thailand. Among her most recent work are virtual learning deliveries and consultancies during the COVID-19 pandemic to some government linked companies / agencies in Malaysia and PTT Exploration & Production Company of Thailand. Outside her professional circle, she is an avid cyclist, a jungle tracker and a mount climber. She is also an accredited trainer from the Human Resource Development Corporation (HRD CORP). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations
When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans
LOOKING FOR: PB, CHAPTER BOOKS, MG, GRAPHIC NOVELS, CHILDREN'S NON-FICTION Millie van Grutten joined Caroline Sheldon Literary Agency in 2021 and as of early 2024 Caroline Sheldon Literary Agency was acquired by Rogers Coleridge & White. Millie is thrilled to be building the children’s illustrated division at RCW and is actively looking for authors and illustrators of picture books, chapter books, young fiction, graphic novels and is particularly interested in children’s non-fiction presented in any guise. Millie loves working collaboratively with authors and illustrators whether it’s brainstorming a title, building a portfolio, trying out new genres and age groups or simply chatting ideas through. She relishes the opportunity to champion the work of illustrators and authors alike and is open to anything from 0-9 whether texts, illustrations or both. She loves anything with strong and engaging characters at its heart, quirky stories, and books that make you laugh and/or books that can make you laugh while you learn… Apart from the ever enduring and absolute classics like Quentin Blake’s Mrs Armitage, Millie has recently enjoyed Mariajo Ilustrajo’s Lost, Ed Vere’s The Artist, The Secret Beast Club (Robin Birch and Jobe Anderson), Dave Pigeon (Swapna Haddow and Sheena Dempsey), How to Be A Genius Kid (Jim Smith) and anything by Lauren Child. Among many other talents, Millie represents Swapna Haddow, Zehra Hicks, Sandra Dieckmann, Jobe Anderson, Marilyn Esther Chi, Emma Clarke, Jim Smith, Gabriella Szendrey, Helen and Thomas Docherty. Millie would like you to submit a covering letter, 1 page synopsis and the opening three chapters (max 5,000 words) of your novel. For picture books please send up to three texts split into 12 spreads each and a covering letter. For non-fiction please supply a cover letter and proposal with up to 5,000 words of your sample text. Please send EITHER picture books OR another genre, not both in one submission. (In addition to the paid sessions, Millie is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). Submission Deadline: Wednesday 20 November 2024
Description: The Mystery Shopper Course will give learners an outline of how to successfully work as a mystery shopper. This course will talk about critical regions to comprehend before setting out as a mystery shopper, from your response to what will what you are normally expected to do. This course will investigate other vital regions from the organisation perspective, for example, the estimation of reports for statistical surveying for markets and more. Regardless of whether you are occupied with working in this field only for extra income or you want to seek after a vacation in research advertising, you can start instantly and begin adapting all the important viewpoints about mystery shopping. Who is the course for? Individuals interested in restaurant evaluation. Individuals with basic internet and email skills. Individuals who have a lot of free time. Individuals interested to know more about mystery shopping. Entry Requirement: This course is available to all learners, of all academic backgrounds Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Mystery Shopper Course is a useful qualification to possess, and would be beneficial for the following careers: Trade marketing executive. Sales development manager. Editor. Market researcher. Market advertiser. Mystery Shopper Course The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Do you want to get paid to Shop, Eat at Top Class Restaurants, Take a World Cruise, and Sunbathe on Caribbean Shores? Sounds too good to be true, as an impossible dream perhaps? Well, it isn't a dream, this sort of thing happens every day to mystery shoppers! Companies hire people, just like you, to observe their stores and employees. They require the information to train workers and enhance customer service, and the result is that you get to make money while you shop and eat! Learn the secrets of mystery shopping from a professional with over ten years in the industry. In this course, you will comprehend the requirements that make a successful mystery shopper. You will discover who is hiring, what companies expect, how to write an excellent evaluation, tax reporting, and how to get started in the good part-time job ever! Course Highlights Mystery Shopper Course online is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mystery Shopper Course online into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 8 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mystery Shopper Course online Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mystery Shopper Course online is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mystery Shopper Course online is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. The Mystery Shopping 00:30:00 Introduction to Mystery Shopping 01:00:00 Why Firms Use Mystery Shoppers 01:00:00 Types of Mystery Shopping 00:30:00 Typical Assignments 00:30:00 Things You Need For Your First Apartment 00:15:00 Essential Opportunities of Mystery Shopping 01:00:00 A Typical Working Day 00:30:00 Paperwork 00:30:00 Getting Paid 00:15:00 Tips 01:00:00 Summary of Mystery Shopper Course online 00:30:00 Illustration One 00:15:00 Illustration Two 00:15:00 Worldwide Mystery Shopping Companies, Newsgroups and Discussion Groups, Link Sites 00:30:00 Mock Exam Final Exam
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
Murder Mystery for KS3 is a Creative Writing course for 11-14 year olds. During the 5 weeks, students will become familiar with detectives, criminals and villains, from Enola Holmes to Edgar Allen Poe’s Dupin. They will learn how to build suspense in their writing, create red herrings for the reader and will be challenged to use their own detective skills in an end of unit 'whodunnit'.
LOOKING FOR: ADULT FICTION, YA THRILLER Saskia Leach is an Agent's Assistant at Kate Nash Literary Agency and is currently training to become a Junior Agent. She graduated from Royal Holloway, University of London in 2020 with a BA degree in English and History, before joining Kate Nash Literary Agency in 2021. Saskia loves commercial fiction that features complex and dynamic characters and is fascinated by stories containing document inserts or written from multiple perspectives. Saskia enjoys commercial and book club fiction and is particularly looking for cosy crime from any period (whether contemporary like Janice Hallett and Richard Osman, traditional Golden Age murder mystery or historical), WW2 historical fiction in the vein of Heather Morris or Markus Zusak, twisty psychological thriller with a unique hook, LGBTQ+ romance, underrepresented voices and perspectives, YA thriller or romance, and locked-room thriller. Saskia would like you to submit a covering letter, 1 page synopsis and the first 2,500 words of your manuscript in a single word document. (In addition to the paid sessions, Saskia is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice given in your Agent121. The submission deadline is: Friday 22 November 2024
Embodiment workshops
Line Management, Motivation and Mystery Shopping Diploma Transform your career with our Line Management, Motivation, and Mystery Shopping Diploma. Boost your Line Management skills for impactful leadership. Achieve Line Management excellence in talent and performance. Learning Outcomes: Understand fundamentals of Line Management. Master mentoring and coaching in Line Management. Identify and manage right talent via Line Management. Execute effective performance management in Line Management. Address conflict efficiently through Line Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Line Management, Motivation and Mystery Shopping Diploma: Overview of Line Management: Acquire a foundational understanding of Line Management principles. Mentoring and Coaching: Implement mentoring and coaching techniques in your Line Management role. Managing Right Talent: Optimise talent acquisition and retention strategies in Line Management. Performance Management: Conduct comprehensive performance evaluations under Line Management. Handling Conflict: Resolve interpersonal conflicts effectively within Line Management frameworks. Mental Health & Motivation: Enhance team motivation and mental well-being through proficient Line Management.