Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00
24 Hour Flash Deal **25-in-1 Effective Line Management Strategies Mega Bundle** Effective Line Management Strategies Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Effective Line Management Strategies package online with Studyhub through our online learning platform. The Effective Line Management Strategies bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Effective Line Management Strategies course provides complete 360-degree training on Effective Line Management Strategies. You'll get not one, not two, not three, but twenty-five Effective Line Management Strategies courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Effective Line Management Strategies courses are yours for as long as you want them once you enrol in this course This Effective Line Management Strategies Bundle consists the following career oriented courses: Course 01: Line Management Course 02: Business Analysis Course 03: Business Law Course 04: Diploma in People Management Training and Recruitment Process Course 05: Recruitment Advisor Course 06: Payroll Manager and HR Management Course 07: Performance Management Course 08: Talent Management Course 09: Facilitation Training and Strategic Operations Management Diploma Course 10: Internal Communications Course 11: Cross-Cultural Awareness Training Diploma Certificate Course 12: Document Control Course 13: Workplace Confidentiality Course 14: Organisation & People Management Course 15: Building a Positive Work Culture: Principles of Organisational Behaviour Management Course 16: Supervisor Training Course 17: Project Management Course 18: Leadership & Management Training Course 19: Motivation Skills Course 20: Equality, Diversity and Discrimination Course 21: Risk Management Course 22: Coaching and Mentoring Course 23: Supply Chain Management Course 24: Operations Management Course 25: Communication Skills Master Class The Effective Line Management Strategies course has been prepared by focusing largely on Effective Line Management Strategies career readiness. It has been designed by our Effective Line Management Strategies specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Effective Line Management Strategies Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Effective Line Management Strategies bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Effective Line Management Strategies Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Effective Line Management Strategies Elementary modules, allowing our students to grasp each lesson quickly. The Effective Line Management Strategies course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Effective Line Management Strategies bundle, you really hit the jackpot. Here's what you get: Step by step Effective Line Management Strategies lessons One to one assistance from Effective Line Management Strategiesprofessionals if you need it Innovative exams to test your knowledge after the Effective Line Management Strategiescourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Effective Line Management Strategies courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Effective Line Management Strategies certificate and transcript on the next working day Easily learn the Effective Line Management Strategies skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Effective Line Management Strategies training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Effective Line Management Strategies Requirements To participate in this Effective Line Management Strategies course, all you need is - A smart device A secure internet connection And a keen interest in Effective Line Management Strategies Career path You will be able to kickstart your Effective Line Management Strategies career because this course includes various courses as a bonus. This Effective Line Management Strategies is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Effective Line Management Strategies career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
24 Hour Flash Deal **25-in-1 Executive Assistant Advanced Diploma Mega Bundle** Executive Assistant Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Executive Assistant Advanced Diploma package online with Studyhub through our online learning platform. The Executive Assistant Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Executive Assistant Advanced Diploma course provides complete 360-degree training on Executive Assistant Advanced Diploma. You'll get not one, not two, not three, but twenty-five Executive Assistant Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Executive Assistant Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Executive Assistant Advanced Diploma Bundle consists the following career oriented courses: Course 01: Executive Assistant Course 02: Contract Management Certification Course 03: Medical Secretary Certification Course 04: Legal Secretary Skills Diploma Course 05: Diploma in Minute Taking Training Course 06: Diary Management Course 07: Office Admin and Reception Course 08: Report Writing Skills: Crafting Effective Business Reports Course 09: Equality, Diversity and Discrimination Course 10: HR Management Course 11: UK Employment Law Course 12: Employee Hiring and Termination Training Course 13: Safer Recruitment Training Course 14: Performance Management Course 15: Employee Engagement and Retention Strategies Course 16: Governance and Risk Management: Navigating Corporate Strategies Course 17: Managing Online Meetings Course 18: Facilities Management Course 19: Motivation - Motivating Yourself & Others Course 20: Workplace Confidentiality Course 21: Data Protection and Data Security (GDPR) Training Certification Course 22: Organisation & People Management Course 23: Change Management Course 24: Team Management Course 25: Stakeholder Management The Executive Assistant Advanced Diploma course has been prepared by focusing largely on Executive Assistant Advanced Diploma career readiness. It has been designed by our Executive Assistant Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Executive Assistant Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Executive Assistant Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Executive Assistant Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Executive Assistant Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Executive Assistant Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Executive Assistant Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Executive Assistant Advanced Diploma lessons One to one assistance from Executive Assistant Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Executive Assistant Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Executive Assistant Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Executive Assistant Advanced Diploma certificate and transcript on the next working day Easily learn the Executive Assistant Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Executive Assistant Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Executive Assistant Advanced Diploma Requirements To participate in this Executive Assistant Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Executive Assistant Advanced Diploma Career path You will be able to kickstart your Executive Assistant Advanced Diploma career because this course includes various courses as a bonus. This Executive Assistant Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Executive Assistant Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
Learning Outcomes Get introduced the employee recruitment and the selection procedure Learn the principles of performance appraisal management Understand the strategies to manage employee relations Develop the ability to ensure health and safety in the workplace Enrich your knowledge of the UK employment law Learn the techniques for keeping employees motivated Description Along with a handsome salary, working in HR will provide the opportunity to interact with people from various fields, develop communication skills and expand your networks. However, to establish a solid career in HR, you have to ensure you are ready to take on the challenges. The Human Resource (HR) Management Diploma course can help you with that. This course will introduce you to the core principles of HR management. You will learn the employee selection process and requirement strategies through this course. The course will educate you on the vitals of employee development and performance appraisal management. In addition, you will acquire the skills required for creating a safe workplace. Furthermore, the course will help you develop a clear understanding of UK employment law. There is more! After the completion of the course, you will receive a certificate of achievement. This certificate will elevate your resume and keep you ahead of the crowd. Join now! Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment At the end of the course, some assessment questions will be provided. In order to pass this exam, you must score at least 60%. When you submit the assessment, our team will examine it and deliver you feedback. Career path This course is designed to help you extant your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as HR Manager HR Executives HR Coordinator Course Content Module 1: Introduction to Human Resource Introduction to Human Resources 00:16:00 Module 2:Employee Recruitment and Selection Procedure Employee Recruitment and Selection Procedure 00:12:00 Module 3: Employee Training and Development Process Employee Training and Development Process 00:22:00 Module 4: Performance Appraisal Management Performance Appraisal Management 00:19:00 Module 5: Employee Relations Employee Relations 00:15:00 Module 6: Motivation and Counselling Motivation and Counselling 00:19:00 Module 7: Ensuring Health and safety at the Workplace Ensuring Health and Safety at the Workplace 00:16:00 Module 8: Employee Termination Employee Termination 00:15:00 Module 9: Employer Record and Statistics Employer Records and Statistics 00:11:00 Module 10: Essential UK Employment Law Essential UK Employment Law 00:27:00 Mock Exam Mock Exam - Human Resource (HR) Management Diploma 00:20:00 Final Exam Final Exam - Human Resource (HR) Management Diploma 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Youth Work Certificate Complete Diploma This Level 2 Certificate In Youth Work is suitable for new Youth Work practitioners or those wishing to progress onto the Level 3 Certificate in Youth Work Practice. The course will provide a good foundation in important aspects of Youth Work. The Youth Work course will teach you to work with young people, helping them create a worthwhile future for themselves, helping to keep them on the 'straight and narrow and become confident adults and citizens - it is a rewarding and fulfilling role. If this is a career which interests you, if you want to be part of creating a bright future for young people, then Youth Work is the career for you. What other courses are included with this Youth Work? Course 1: Youth Work Certificate Complete Course 2: Public Health Course 3: Health and Social Care UK 2021 Course 4: Family Support Worker Diploma Course 5: Human Rights Course 6: Level 3- Public Relations Course Course 7: Diploma in Substance Misuse Course 8: Domestic Violence and Abuse Awareness - Level 2 Course 9: Leadership & Management Diploma Course 10: Motivation Skills Course 11: Public Speaking and Presentation Skill Course So, enrol now in this Youth Work Training to advance your career! Youth Work Certificate Complete Diploma Course 1: Youth Work Certificate Complete Diploma Module 1: Introduction Module 2: Understanding Module 3: Ethical Conduct and Principles Module 4: Societal Influence on Youth Module 5: Influence of Media on Youth Module 6: The National Youth Agency (Nya) How will I get my Certificate? After successfully completing the Youth Work course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Youth Work Certificate Complete Diploma Anyone from any background can enrol in this Youth Work bundle. Requirements Youth Work Certificate Complete Diploma This Youth Work course has been designed to be fully compatible with tablets and smartphones. Career path Youth Work Certificate Complete Diploma Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Youth Work Certificate Complete Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Level 4 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access
Introduction: Stress is one of those words that employers dread. A certain amount of stress is good for motivation and productivity, but, when it reaches a level that affects productivity and morale, it can result in sickness and time off work. A stressful workforce is generally not a happy one - it can be demotivated and inefficient. Being able to recognise the signs of stress is key, and that is where this course comes in. For any employer that understands that the welfare of their employees has an impact on the bottom line, this course delivers valuable key outcomes. The course is beneficial to team leaders and managers who need to be able to identify stress, who is stressed and what the stressors are. It is also useful to employees who work in continuously stressful environments, as it provides them with tools and skills, in order to manage their stress levels, to maintain a good level of wellbeing. What's Covered in the Course? Any employee studying this course will cover the following main topics: A comprehensive overview of what stress is and what it looks and feels like, as it relates to the workplace and the particular role of the employee; Tips, tricks and advice for learning how to deal with stress in the workplace; Understanding what burnout means and what it involves and how stress comes about and what contributes to it; The negative effects that stress has on the body and how to cope with stress in the workplace; How to develop the skills and confidence with which to deal with stress at work, under all circumstances and in all scenarios; How to encourage and respond to all types of feedback, both positive and negative, in an effective way; Tips, tricks and advice that help employees learn to deal with stress at work in a positive way; How to create an action plan that can be personalised, in order to help anyone deal with stress in the workplace. What are the Benefits of the Course? The course's main benefits include: Employee well-being and job satisfaction are increased through the self-management of stress; Team leaders and managers are better equipped to identify stress and provide assistance, before it reaches a debilitating stage; The working environment is enhanced, the workplace is happier, and the workforce is more content; It is online and allows the learner to study flexibly and in their own time; Full online support is available for the learner. Course Modules: Module 1 : What Is Stress? Module 2 : Individual Perceptions of Stress Module 3 : Developing Face-To-Face Confidence Module 4 : Handling Objections Module 5 : Encouraging and Responding to Positive and Negative Feedback Module 6 : Using Your Body Language for Impact
Description This course will elaborately teach you the essentials of HR and leadership skills authority. The role of today's HR manager and executives demand increasing obligations that incorporate organisational responsibilities and critical thinking. As the calling advances, HR departments are being called upon to settle on greater choices and execute HR strategies that line up with bigger organisational strategies. As a HR manager, would you be able to effectively explain your organization's business objectives and strategies? Do you know how best to adjust your human resource tools and expertise from recruitment? This course will answer these questions. This course will well develop your HR and leadership skills which will no doubt be beneficial for your own self-development as well as for your organisation. Who is the course for? Manager-, Director-, and executive-level HR professionals who have been asked to improve HR's ability to enhance organizational success. HR professionals seeking the strategic skills required for advancement to management and leadership positions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Human resources advisers Change managers Human resources consultants Human resources managers Senior human resources officer. Diploma in HR & Leadership Skills Authority - Updated Version HR Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Leadership Skills Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 Diploma in HR & Leadership Skills Authority - Old Version HR Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 HR & Leadership Skills INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 Mock Exam Mock Exam- Diploma in HR & Leadership Skills Authority 00:20:00 Final Exam Final Exam- Diploma in HR & Leadership Skills Authority 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00