Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session
Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans
Face to face training customised and bespoke. Professional tutors. One to One Online or Face to Face
Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans
Who is this course for? The Diploma in Visual Effects for Film and Television Animation is tailored for individuals aspiring to work in the Visual Effects, TV, Film, and 3D animation industry. Gain essential skills necessary for a successful career in these fields. Click here for more info: Website Duration: 120 hours of 1-on-1 Training. When can I book: 9 am - 4 pm (Choose your preferred day and time once a week). Monday to Saturday: 9 am - 7 pm (Flexible timing with advance booking). Course Overview for a 120-Hour Diploma Program in Game Design and Development Term 1: Introduction to Game Design and 3D Modeling (40 hours) Module 1: Introduction to Game Design (1 hour) Understanding the game development industry and current trends Exploring game mechanics and fundamental design principles Introduction to the game engines and tools utilized in the program Module 2: 3D Modeling with 3ds Max (25 hours) Familiarization with 3ds Max and its user interface Mastering basic modeling techniques like box modeling and extrusion Advanced modeling skills including subdivision and topology Texturing and shading techniques tailored for game development Module 3: Character Design and Animation (10 hours) Introduction to character design and its developmental process Creating and rigging characters specifically for games Keyframe animation techniques for character movement Term 2: Game Development and Unity 3D (40 hours) Module 4: Unity 3D Basics (20 hours) Navigating Unity 3D and understanding its interface Grasping fundamental game development concepts within Unity Creating game objects, writing scripts, and designing scenes Introduction to scripting using C# Module 5: Advanced Game Development with Unity 3D (10 hours) Constructing game mechanics including UI, scoring, and game states Working with physics and collision systems in Unity Crafting intricate game environments and level designs Module 6: Game Assets with Photoshop (10 hours) Exploring Photoshop tools and features for game asset creation Crafting game elements such as textures, sprites, and icons Optimizing assets for seamless integration into game development Term 3: Advanced Game Design and Portfolio Development (40 hours) Module 7: Advanced Game Design (20 hours) Delving into advanced game design concepts like balancing and difficulty curves Understanding player psychology and methods for engaging audiences Implementing game analytics and user testing for refinement Module 8: Portfolio Development (24 hours) Building a comprehensive portfolio showcasing acquired skills Effective presentation techniques for showcasing work Establishing a professional online presence and networking strategies Final Project: Creating and presenting a collection of best works in collaboration with tutors and fellow students Please note: Any missed sessions or absence without a 48-hour notice will result in session loss and a full class fee charge due to the personalized one-to-one nature of the sessions. Students can request pauses or extended breaks by providing written notice via email. What can you do after this course: Software Proficiency: Master industry-standard design tools for architectural and interior projects. Design Expertise: Develop a deep understanding of design principles and spatial concepts. Visualization Skills: Acquire advanced 2D/3D rendering and virtual reality skills for realistic design representation. Communication and Collaboration: Enhance communication skills and learn to collaborate effectively in design teams. Problem-Solving: Develop creative problem-solving abilities for real-world design challenges. Jobs and Career Opportunities: Architectural Visualizer Interior Designer CAD Technician Virtual Reality Developer 3D Modeler Project Coordinator Freelance Designer Visualization Consultant Students can pursue these roles, applying their expertise in architectural and interior design across various professional opportunities. Course Expectations: Maintain a dedicated notebook to compile your study notes. Schedule makeup sessions for any missed coursework, subject to available time slots. Keep meticulous notes and maintain a design folder to track your progress and nurture creative ideas. Allocate specific time for independent practice and project work. Attain certification from the esteemed professional design team. Post-Course Proficiencies: Upon successful course completion, you will achieve the following: Develop confidence in your software proficiency and a solid grasp of underlying principles. Demonstrate the ability to produce top-tier visuals for architectural and interior design projects. Feel well-prepared to pursue positions, armed with the assurance of your software expertise. Continued Support: We are pleased to offer lifetime, complimentary email and phone support to promptly assist you with any inquiries or challenges that may arise. Software Accessibility: Access to the required software is available through either downloading it from the developer's website or acquiring it at favorable student rates. It is important to note that student software should be exclusively utilized for non-commercial projects. Payment Options: To accommodate your preferences, we provide a range of payment options, including internet bank transfers, credit cards, debit cards, and PayPal. Moreover, we offer installment plans tailored to the needs of our students. Course Type: Certification. Course Level: Basic to Advanced. Time: 09:00 or 4 pm (You can choose your own day and time once a week) (Monday to Friday, 09 am to 7 pm, you can choose anytime by advance booking. Weekends can only be 3 to 4 hrs due to heavy demand on those days). Tutor: Industry Experts. Total Hours: 120 Price for Companies: £3500.00 (With VAT = £4200) For Companies. Price for Students: £3000.00 (With VAT = £3600) For Students.
OOAD training course description A workshop course providing thorough practical knowledge of object oriented analysis and design methods. What will you learn Perform Systems Analysis with Object Oriented methods. Identify key classes and objects. Expand and refine OO problem domain models. Design Class hierarchies using inheritance and polymorphism. Design programs with Object Oriented methods. OOAD training course details Who will benefit: System analysts, designers, programmers and project managers. Prerequisites: It is desirable that delegates have experience of programming in C++/Java or some other OOP language. Duration 5 days OOAD training course contents What is OO? Classes, objects, messages, encapsulation, associations, inheritance, polymorphism, reusability. What is Systems Analysis and design? Data flow diagrams, structure diagrams. The OO approach. OOA The problem domain and object modelling. Identifying classes and objects. Generalisation and inheritance. Defining attributes and methods. OOD Refining the OOA results. Designing the User Interface. Designing the algorithms and data structures using objects. Designing the methods. OOP Prototyping. Implementing OOD with OOPs and OOPLs.
MICROBLADING HAS BECOME ONE OF THE BIGGEST BEAUTY TRENDS AND THIS MICROBLADING TRAINING COURSE IS IDEAL FOR STUDENTS THAT WANT TO SPECIALISE SOLELY IN MICROBLADED BROWS.
Are you looking to start a career in aesthetics but need the prerequisites for a traditional course? Look no further! Cosmetic College offers a fast-track pathway to becoming an accredited and insurable cosmetic injector. Our five day course is designed specifically for non-medics who want to pursue a career in aesthetics but need to meet the standard course prerequisites. Expert practitioners and educators deliver our course with years of industry experience. We prioritise safety and ensure that all learners will leave the system with the competency and knowledge necessary to perform injectables and aesthetic procedures with confidence. Before starting the course, you'll complete online pre-study and virtual lectures to give you a solid foundation in anatomy and physiology, health and safety, contraindications, complications, first aid, and infection control. Then, you'll spend 6-8 days of practical training, depending on your chosen course path, to hone your skills and get hands-on experience. Our fast-track pathway to injectables covers various topics, including microneedling, B12 dermaplaning, foundation lip dermal fillers, and more. To enrol in our fast-track course, you must be at least 21 years of age and have a good command of English. You should also be able to learn independently and have a strong desire to build a career in aesthetics. Invest in your future with Cosmetic College's fast-track pathway to injectables. With our comprehensive curriculum, expert instructors, and hands-on training, you'll be ready to start your aesthetic career. Take advantage of this opportunity to fast-track your aesthetic career. Enrol in our fast-track pathway to injectables today! Course Entry Requirements: Minimum age of 21 years Good command of English Be able to learn independently A strong desire to build a career in Aesthetics Course Pre-Study/Practical & Length: Online study and virtual lectures A series of online assessments Five days of practical training Course Agenda: Microneedling B12 Dermaplaning Foundation Lip Dermal Fillers Anatomy and Physiology Anaphylaxis Awareness Infection control Sharps and hazardous waste Complication management First aid Course Benefits Student Benefits Comprehensive Education: Our training program provides a comprehensive education on dermal fillers, equipping you with the knowledge and skills necessary to excel in the field of aesthetics. You will gain a deep understanding of facial anatomy, product selection, injection techniques, safety protocols, and patient assessment. Practical Hands-on Experience: We emphasise practical training, giving you ample opportunities to practice your skills under the guidance of experienced trainers. Working with live models will enhance your confidence and proficiency in performing dermal filler treatments. Industry-Standard Techniques: You will learn industry-standard techniques for administering dermal fillers, ensuring that you provide safe and effective treatments to your clients. This knowledge will enable you to achieve natural-looking results and meet the expectations of your clients. Personalised Guidance and Mentorship: Our trainers are highly experienced professionals who will provide personalised guidance and mentorship throughout the training. They will address your questions, offer constructive feedback, and help you refine your techniques, ensuring your continuous growth and improvement. Business and Marketing Support: In addition to the technical skills, we provide guidance on the business aspects of aesthetics. You will learn strategies for building and marketing your aesthetics practice, attracting clients, and maximizing your earning potential. This knowledge will empower you to establish a successful career in aesthetics. Client Benefits Expertise and Safety: Clients will have confidence knowing that you have received comprehensive training in dermal fillers. Your expertise will enable you to provide safe and high-quality treatments, minimising the risks and complications associated with the procedures. Natural and Desired Results: Through your training, you will be able to deliver natural and desired results to your clients. Your understanding of facial anatomy, product selection, and injection techniques will allow you to enhance their features, rejuvenate their appearance, and boost their self-confidence. Professionalism and Trust: By enrolling in our training program, you demonstrate your commitment to professionalism and continuous learning. Clients will trust in your skills and knowledge, knowing that you have received proper training from a reputable institution. Earning Potential Earning potential in the aesthetics industry can be significant. As a trained professional in dermal fillers, you can offer sought-after services to clients. The increasing demand for aesthetic treatments, combined with your expertise and ability to deliver exceptional results, can lead to a thriving client base and increased earning potential. The Fast Track To Aesthetics - Dermal Filler Training provides you with the foundation and skills necessary to capitalise on these opportunities and maximise your earning potential in the aesthetics field. Frequently Asked Questions Is this training suitable for beginners with no prior experience in aesthetics? Absolutely! Our Fast Track To Aesthetics program is designed to cater to beginners who are new to the field of aesthetics. We provide comprehensive training that covers the fundamentals of dermal fillers, ensuring that you gain the necessary knowledge and skills to start your journey in aesthetics. What topics are covered in the training program? Our training program covers a wide range of topics including facial anatomy, patient assessment, product selection, injection techniques, safety protocols, and client management. You will also receive hands-on training with live models to practice your skills under the guidance of experienced trainers. Are the trainers experienced in the field of aesthetics? Yes, our trainers are highly experienced professionals with extensive knowledge and practical experience in the field of aesthetics. They are dedicated to providing you with the guidance and support you need to excel in your training.
SCALP MICROPIGMENTATION (SMP) IS BECOMING ONE OF THE MOST SOUGHT-AFTER TREATMENTS IN THE HAIR LOSS INDUSTRY AND IS THE FASTEST GROWING SECTOR OF THE PERMANENT MAKEUP INDUSTRY.
This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion