4846 Model courses in Cardiff delivered Online

Learn to build a complete Internet of Things solution with Arduino, a SQL Database, and a web server

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00

The prevalence of ill health is real. Become an expert practitioner in treating individuals using a truly holistic approach. A MESSAGE FROM THE AUTHOR The great need for practitioners is emphasised today, not only by the prevalence of well-established diseases, but also by the appearance of quite new conditions which are not necessarily regarded as being nutritional illnesses. In fact many students come to Nutritional Therapy after experiencing and their own health problems and seek to help others with similar difficulties. We know that nutrition lies at the very heart of these problems and it is our absolute intention to share that knowledge with you. Every person's nutritional needs differ and our courses teach students to recognise this at the outset - there is no haphazard approach. We are absolutely certain that you will find this a fascinating course as you train to become a practitioner of the highest degree. DR. LAWRENCE PLASKETT Course Duration 3 years Study Hours 3,000 hours Course Content 14 folders Course Fee £1,995 Course Overview The Plaskett Professional Diploma in Nutritional Therapy is the most scientific and advanced practitioner level course that we offer. Nutritional Therapy is a form of therapy that uses food, supplementary nutrients and cleansing procedures to alleviate or prevent chronic health problems and this course will train you to practise as a Nutritional Therapist of the highest degree. You will: Receive a training which is truly holistic in nature Be presented with the unique teachings of Dr. Lawrence Plaskett whose long experience working in the borderlands between nutrition and medicine enables him to offer a synthesis between many fields that are not often brought together: nutrition, pathology, biochemistry, toxicology, pharmacology, cell biology, naturopathy and homoeopathy Develop the professional skills and specific diagnostic insight to be able to apply nutrition to health effectively, a training for successful practice that should be applicable anywhere in the world Be trained to offer help with a wide range of conditions, the majority of which are not necessarily regarded in conventional medicine as being nutritional illnesses. These encompass an extremely wide range of chronic conditions, including most diseases and a vast array of symptoms - physical, emotional, mental - which can frequently be experienced outside the range of conventional medical diagnostic 'labels'. Develop the necessary expertise in nutrition which is often lacking in other fields of complementary or alternative medicine. Any programme of nutritional supplements and diet needs to be matched exactly to individual needs by a well-trained practitioner BREAKDOWN OF THE COURSE SECTIONS The Nutritional Therapy Diploma includes the following 14 folders: FOLDER 1 THE HOLISTIC MODEL OF HEALTH CARE This Folder starts with a suggested programme of study and some simple hints on how to make best use of your study time. It then teaches an understanding of basic principles that underpin your entire grasp of nutrition as a biological process. The naturopathic emphasis is upon freeing the body tissues of toxins and the damaged cell components that drag them down to the chronic level.  The Folder looks closely at the nature of toxins and their sources. It looks at their behaviour and effects when they enter the body, the character and mechanisms of the damage they do and, above all, the mechanisms by which they can be removed and the damage repaired.  These are no flights of fancy, as orthodoxy would often have us believe. Rather they are strongly supported by medical science, as the course material will demonstrate. In order to develop a grasp of these processes they have to be visualized as they really happen, on the cellular level.  A Side Book is included covering the structure and life of the cell. Areas Covered Study skills Looking after the body The Life Force Stopping the rot and starting to recover Movements of toxins within and around the body Our relationship to medical orthodoxy The nature of natural and unnatural chemical toxins The concept of toxin-free food Organic growing and water purification Free radicals and anti-oxidants Routes of toxin entry and elimination Damage caused by toxins lying in the tissues Detoxification The relationship between toxic burden and toxic damage The energy reserve role of fat The lipoproteins of the blood FOLDER 2 MINERALS AT WORK IN NUTRITION - PART 1 The minerals come forward as the strongest contenders for pride of place among the nutrient classes because they are so critically vulnerable to deficiency and imbalance in today’s western world.  “Get the minerals right before anything else” is a penetrating summary of their necessary priority. You will learn how the bulk minerals (those we need in greatest amount) depend upon each other and how the micro minerals cannot fulfil their function correctly without a correct balance of the bulk ones.  This Folder takes “first things first” by laying the soundest possible foundation for the study and management of the bulk metals – sodium, potassium, calcium, with magnesium to follow in Folder 5.  We believe that few course providers deal as thoroughly with this absolute cornerstone of nutrition as we do. The effects of these mineral balances permeate the entire subject of nutrition. You will look at many aspects of the subject that affect health. Areas Covered Composition of the human body Overview of macro minerals Sources of nutritional minerals Biological concentration of minerals Micro minerals as catalysts Toxic minerals Digestion, absorption and storage Mineral/mineral antagonisms Sodium and potassium balance Symptoms of sodium and potassium excess or deficiency The sodium pump Sodium and potassium in foods Potassium administration in therapy Calcium in the human skeleton and teeth Calcium in body fluids Hormonal control of calcium Osteoporosis and disputes over calcium requirements Calcium in foods Calcium “mishandling” Calcium in supplement Side Book: The Chemistry of Nutrition Whilst it is possible to teach nutrition to some degree without studying the chemical nature of the nutrients, it is much better that you have at least a superficial understanding. Folder Two therefore includes a side book on Chemistry for those who are new to the subject. However, no one expects you to become highly informed on chemical structures. Access to the facts and to an explanation is what is important. This side-book will free you, as a future practitioner, from the need to manipulate the nutrients without understanding them as many others try to do. Elements, compounds and molecules Valency Ions, acids and salts Combining proportions and moles Carbon compounds and functional groups Oxidation and reduction Calculating the vitamin or mineral content of supplements FOLDER 3 THE BULK NUTRIENTS – PROTEIN, CARBOHYDRATE, LIPIDS AND ENERGY These nutrients provide both the fuel and the building materials for the body. Orthodox nutrition teaches these topics very thoroughly. As to the structures of the compounds, we teach the same things they do.  However, all three main classes of bulk nutrients have their distinctive “wrinkles” when examined from an alternative viewpoint.  With the proteins this has to do with avoiding excesses and, to some degree eschewing animal sources for naturopathic and other reasons.  With the carbohydrates it involves recognizing at a sensitive level the long-term harm that can be done by free sugars and the crucial importance of blood sugar maintenance and control. Orthodox treatments may claim to do these things but there is a vast difference of emphasis and effect.  Among the lipids the “wrinkles” have to do with intricate management of the balance among the essential fatty acids and the importance of the phospholipids in the diet.  You will also learn about the propensity of fats to form toxins and the need to moderate fat intake. All of these so-called alternative “wrinkles” have weighty scientific support, which you will have explained for you.  The chemical nature of these bulk nutrients is fully presented for those who wish it, with a “faster track” through for those who do not. Areas covered Different kinds of proteins The amino acids in proteins The structure of proteins Proteins in foods The essential amino acids and protein quality Nitrogen balance and protein metabolism Proteins in therapeutic policy The simple sugars and sugar derivatives Di, tri and polysaccharides Transformations of carbohydrate Sugars and starch in diets Blood sugar control Metabolic energy The make-up of fats Different kinds of fatty acids Essentiality of omega 6 and omega 3 Lipids and coronary thrombosis Cholesterol, Inc. blood cholesterol levels Fats in western diets Toxins from fats by chemical damage Lecithin and other phospholipids Quantifying energy – units of measurement Energy content of foods and fuels Human expenditures of energy Basal metabolic rate FOLDER 4 FOODS AND FOOD CLASSES Properties, Composition and Naturopathic Effects The merits and disadvantages of wheat, milk and meat are carefully analysed and exposed from the standpoint of both scientific and also naturopathic considerations.  There will be much here to ponder, whilst the scientific evidence leaves little to doubt. You will look rather exhaustively at the merits, nature and composition of vegetables and fruits, not only as groups but also as sub-groups and down to the individual plants.  You will find yourself in a position, when it comes to prescribing, to be directive when necessary about which individual fruits and vegetables it will be best to use.  The groups of pulses, nuts, seeds, fish, shellfish and other seafood’s, as well as beverages, will be closely examined for their composition and suitability for prescription in treatment diets.  Acidity and alkalinity in foods is carefully examined. This Folder is “all about food” but it is also food for thought from beginning to end. Areas covered The wheat grain and its milled fractions Types of bread Nutritional problems of wheat and wheat allergy Sprouted wheat and wheat grass Barley, oats and rye The composition of milks Milk as infant feed The variety of dairy products Nutritional and health problems associated with milk Milk allergy and intolerance Hidden milk in foods Vegetable mineral content and vitality Eliminatory effect of vegetables Composition of 49 different vegetables Potential hazards of plant foods Composition and nature of pulses, nuts and seeds The composition of different meats Naturopathic negatives associated with meat The composition of different fish types Fish as an omega 3 source Shell fish and crustacea Nutritional problems of tea and coffee The composition of fruits Strongly eliminative properties in fruits Acid and alkali-forming foods Using the food composition tables FOLDER 5 MINERALS AT WORK IN NUTRITION - PART 2 Each and every member of the micro minerals group will prove a fascinating area of study and will face you at times almost with disbelief that such minute amounts of substance can exert such extraordinarily powerful effects upon the way the body works and therefore upon health.  Each micro mineral displays its own particular pattern of effects arising from either deficiency or excess. This is almost like a personal signature of the mineral. These will be learnt now but employed later in diagnosis to help determine the likely patterns of micro mineral imbalances in your patients. The role of all-important magnesium is examined together with the principles of using magnesium in therapy. This element plays a key macro mineral role and exerts decisive control over naturopathic elimination.  Areas covered Iron, zinc, copper, manganese, selenium, chromium, molybdenum, iodine, silicon, fluorine, vanadium For each of the microminerals where appropriate: Body content; physiology functions; effects of deficiency or excess; toxicity; factors promoting retention or loss; occurrence in foods; different chemical forms; associated diseases; the use of the appropriate supplements Roles of magnesium in the body Magnesium in foods Effects, diseases and symptoms of magnesium deficiency Naturopathic expectations from magnesium therapy FOLDER 6 THE VITAMINS AT WORK IN NUTRITION The vitamins are mostly micro catalysts just as the micro minerals are. Sixteen of them are the subjects of this Folder.  We first explain their known effects in the body and then go on to set out the ways that they may be used, either for direct therapeutic effect, or in support of other components of nutritional therapy.  As in the cases of all the other nutrients, there will be both scientific and naturopathic evidence presented. Good reference material will be provided. Areas covered For each of the vitamins and vitamin-like substances where appropriate: Body content; precursors; physiology functions; effects of deficiency or excess; toxicity; factors promoting retention or loss; occurrence in foods; different chemical forms; associated diseases; the use of the appropriate supplements. Vitamin A; beta-carotene; Vitamins B: thiamine, riboflavin, niacin, pyridoxine, B12, folic acid, choline, inositol; Vitamin C, Vitamins D1 and D2; tocopherols (Vitamin E); Vitamin K. FOLDER 7 BOWEL FLORA AND THE MAINTENANCE OF HEALTH It is possible to manage and manipulate the bowel flora – the bacteria that inhabit the intestines – so as to produce optimal benefits to health.  Antibiotics and certain dietary errors appear to work in the opposite direction and encourage a flora that will generate more toxins. This Folder deals with both scientific and naturopathic facts and technique and explains how to harness the potential that resides here for bringing better health or maintaining health. It is a crucially important area of nutritional management. Every case you will treat will need the possible prescription of bowel flora products to be reviewed. The other part of this Folder is about the maintenance of health. We provide a general round-up of this pre-clinical part of the course with an overview of nutritional requirements and wise practice in the design of those diets that may be intended to be “healthy” but not necessarily therapeutic.  It includes examination of the special needs of vulnerable groups. You can expect, of course, to meet patients of all ages and conditions and, often enough, you will be asked merely to provide guidance upon what type of diet will best maintain their health.  It also reviews the production of toxin-free food and the hazards posed by the industrialization of food. Finally, there is an approach to the use of supplements for health maintenance and a discussion of strategies for on-going cleansing and toxin avoidance so as to assist in maintaining good health. Areas covered The naturopathic view of the benefits of bowel flora Effect of diet on the bowel flora The putrefactive bacteria Balancing lactose fermenters with other types Toxic amines Benefits of the acid producing species Negatives associated with antibiotics Breast feeding and the bowel bacteria Bowel flora products Overview of the British diet Nutrient requirements for the population Higher requirements for the health conscious Special needs of children and the elderly Special needs of vegetarians and vegans The requirements of pregnancy and lactation Organic growing Industrial food processing and food additives Maintenance supplements Maintenance cleansing FOLDER 8 DIAGNOSIS This Folder is divided into two parts. The first gives a detailed understanding of the basis of diagnosis, while the second gives direct instruction in performing diagnoses.  These two parts, taken together, comprise a major step in your induction as a naturopathic nutritionist. The induction into technique and approach is an essential step, but even more than that, the moulding of your thought process is so very important.  You have to move into the particular “observer” position, mentally, from which the diagnosis is best carried out. The first part of the Folder both provides the “nuts and bolts” of nutritional diagnosis but it also provides the mental positioning to enable you to carry it out with confidence and expertise.  The diagnosis requires understanding of the “constitution”, defined both naturopathically and genetically. An optional side book covers both the miasms and the Chinese 5 elements in respect of their bearing upon diagnosis within nutritional therapy. Fundamental to the practical aspect is the technique for taking case histories and then interpreting them along combined naturopathic and scientific lines.  This logically leads onto the next stage – treatment – in a rational sequence. This Folder contains five “demonstration” case histories. FOLDER 9 TREATMENT This is in many ways the crux of the whole course.  However, being released into nutritional treatments – with their full power – without having made the most thorough preparation, would be most unwise.  Absolutely every topic that has been covered before is required in one way or another at this point. It is here that the interpretation of the case history becomes translated into a prescription of diet and supplements that is honed in a sensitive way to the patient as an individual.  We outline a number of “levels” of the diagnosis that feed into the treatment decisions. There is a “whole person” level, a “weak organ” level, a “metabolic imbalances” level, a “nutritional deficiencies” level and, finally, the lowest in the hierarchy, a “named diseases” level. We also introduce here the profound concepts of intensity, direction and level as they apply to the very basis of Nutritional Therapy prescriptions. All these contributions must converge to provide the best overall treatment.  The focus at this point is on defining the dietary guidelines and the careful orchestration of the essential minerals and vitamins that are to be used.  However, this is also the point at which various named treatments are considered, including bowel cleansing procedures, bowel flora treatment and some of the contributions towards Candida treatment.  These options are set out here and then developed more in the later Folders of Part Two. Special approaches such as the liver cleanse are also considered here along with amino acid therapy, antioxidant therapy and the anti-inflammatory prescription.  We also provide guidelines on how detailed analysis of the composition of diets, and the design of special diets based on such analysis, can contribute to treatment. This Folder provides the “core” of all this, with various modulations and variations being available from the subsequent Folders for “fine tuning”. FOLDER 10 STUDY OF CASE HISTORIES There is nothing quite like practice where case histories are concerned. To be able to study them with great facility and insight and then discern the routes by which they lead towards exact treatment – that is to be your aim here. The Folder provides the challenge of “interpreting” a number of case histories, with help and with feedback. This is an approach that can lead you towards confidence and competence in this task, which is at the centre of practitioners’ daily work. Approaches and solutions are presented. This Folder gives 11 abridged case histories and 20 fully detailed case histories for analysis by the student, 31 case histories in all. These are selected to provide a variety of different types of treatment situation including some that are special or unusual. FOLDER 11 ADDED OR SPECIAL NUTRIENTS AND HERBS In covering the prescribing of supplement programmes in Folder 9, you will have been focused primarily upon those that rank in orthodox nutrition as “essential nutrients”, particularly minerals and vitamins.  However, Nutritional Therapy is enormously enriched by a wide range of other biochemicals that cannot be classified as “essential”. Life does not stop without them, yet they can be extremely helpful, especially to individuals with compromised health.  These are more often metabolic intermediates than recognised nutrients, but they can be extraordinarily valuable for organ-directed therapy. Many of these involve up-to-the minute discoveries.  We teach about phytonutrients in foods (eg carotenoids, flavonoids, proanthocyanidins, isothiocyanates, organic sulphides and curcuminoids) and about the possibilities, when necessary, to provide them in supplement form. Herbs are covered too in their special role of support-therapy to Nutritional Therapy, usually in an organ-directed or system-directed role. Echinacea, silymarin, aloe, ginkgo, bromelain and St John’s Wort are just examples of these herbs.  We also teach the use of herbal combinations for specific purposes. This wide choice of “extra” items is the subject of specific instruction in this Folder. FOLDER 12 TREATING NAMED MEDICAL CONDITIONS - PART 1 Folder 9 makes it plain that, because this is a holistic discipline, the named medical condition is generally low on the hierarchy of treatment criteria.  Although that is generally the case, the extent to which it holds good may depend upon how advanced is the particular disease condition. At all events, the practitioner does need a degree of disease-related training, which is provided in this Folder and the next.  Some 180 different medical conditions or classes of conditions, mostly chronic, are addressed. Special space is provided to cover fully selected topics that are of key importance in an alternative medicine practice, such as obesity, alcoholism, allergies and the menopause.  We also provide you with specific treatment guidance with the proviso that whole-person treatments and organ-system related treatments either take priority or are provided alongside.  Where appropriate some insights are given into the prior allopathic treatments and environmental and social conditions that may cause or exacerbate the listed conditions.  This provides for the patient’s circumstances and lifestyle to be adjusted in rather specifically apt directions. The main categories in this Folder are: circulatory, rheumatic and digestive diseases, along with obesity, alcoholism and immunity states including autoimmunity and allergies.  All the disease conditions addressed are closely studied from the standpoint of orthodox pathology as well as their Nutritional Therapy treatment.  Hence Folders 12 and 13 in their own right amount to a course in the medical science of pathology and this represents a substantial expansion over earlier versions of the course.  These Folders will constitute invaluable reference material for use when you have set up in practice. FOLDER 13 TREATING NAMED MEDICAL CONDITIONS - PART 2 This Folder continues the work started in Folder 12.  Here included are diseases of the nervous system and brain, skin, reproductive system, urinary system, endocrine system, liver/gallbladder, respiratory system, eye, ear, mouth, nose and bone. Also included are psychological and systemic diseases (including ME), infectious diseases and some directly nutritional diseases. The detailed attention to pathology is maintained throughout. During the course of Folders 10-14 inclusive, students undertake no less than 12 cases on their own, covering full data-collection, analysis and interpretation, with prescription of diet and supplements.  Together with the 36 case histories studied in earlier Folders this gives 48 case histories studied FOLDER 14 MONITORING TREATMENT, THE THERAPEUTIC RELATIONSHIP AND PRACTICE MANAGEMENT Having got the treatment going, there is a need for specific instruction in the on-going task of monitoring the patient’s condition and reacting accordingly with adjustments to the therapy.  Patient and practitioner alike have to be aware that the first prescription is likely to be just the start of a process. Reading the signs of change looms large in this instruction and familiarization. Responding to them is the second part. Here there is a need to understand the terms “intensity” and “direction” in therapy. “Intensity” refers to the degree of healing and naturopathic pressure being applied and “direction” refers to the aims of the particular choice of treatment being applied.  You will learn to distinguish between situations that call only for a change of “level” and those that call upon you to rethink and change “direction” when the patient’s progress levels off as this may then initiate a new burst of healing changes.  Another way to break out from the “plateau” situation is to assess the exact nutrient composition of the whole diet – an action that is too detailed and time-consuming to do with every patient and usually not needed.  A part of the Folder is about drugs, when and when not to encourage their use, and how to manage the drug-dependent patient. You need to acquire at least a passing familiarity with the main classes of prescription drugs, which are explained in this Folder. This Folder also provides information on Laboratory testing procedures that may be recommended to patients. Finally we offer subjects of crucial importance to working practitioners, namely a study of “The Therapeutic Relationship” and “Practice Management – Running The Practice as a Business”. TESTIMONIALS Here's what students have to say about the course Grace Kingswell, Nutritional Therapist UK "I was recommended Plaskett by my own functional medicine practitioner. I knew that if she was recommending it, it would be worthwhile. I wanted a full body overview and not a “match the supplement to the symptom” approach, and that is certainly what the Plaskett Dip;oma in Nutritional Medicine course delivered. I wanted to be qualified to run my own business as a practitioner afterwards, and it is the most complete and highest level course that the Plaskett College offer. My knowledge of naturopathy and nutritional medicine was pretty solid before I started due to personal experience, but I’ve really built on this now and feel confident that I know how to help others. I’ve also learnt a lot more of the biochemistry behind the science too. The study experience was really good, but it’s a lot of self-motivation, and if you don’t have that then it might be touch to finish it, as it’s completely self-driven". Ben C Alberts, Director South African Institute of Behavioural Nutrition South Africa The Plaskett Nutritional Therapy Diploma was one of the most rewarding programmes of my life. Apart from the media hype around healthy living it is only after the completion of a proper programme that one truly start to understand the intricacy of the human body and what healthy living really is. Within the Plaskett programme the combination of nutrition, pure science and a naturopathic view provided me with a completely new perspective on health management. Against a fairly orthodox background it took me some time within the programme to understand the true principles, and once realized fundamentally changed the way I view personal health management. Throughout the programme the support from my tutor was phenomenal with concise and very valued feedback, and certainly at exceptional detail. The course content was of a high standard and must not be underestimated in both volume and complexity. For me personally, the programme delivered immense value and I will recommend it to any of my peers and clients. Diane Brough, Nutritional Therapist Canada When I first started thinking about taking a course in nutrition, I was living in Botswana, in Africa. I was looking for a college that would offer me the support and guidance that is so important for long distance learning. I’m probably one of the college’s longest registered students because my family moved to five different countries during my studies! I am very thankful for the college’s patience and continued support. Plaskett College impressed me with their personal approach to the course and the fact that all modules were composed by Dr. Lawrence Plaskett, a medical research biochemist and the college’s Founder and Principal. I studied the Diploma in Nutritional Medicine because my plan was to have my own practice. I practised at a herbal clinic as a Nutritional Therapist and Iridologist after I completed my diploma, but then decided to study massage therapy, so put my practice aside while at school. I recently established Revitalife Therapeutics and offer massage therapy, manual lymphatic drainage, nutritional therapy and iridology. Vittoria Viglietti, Nutritional Therapist & Founder of Nutriwild Namibia I chose Plaskett College because I really wanted to make a difference where natural medicine was concerned. After losing my father to Cancer, and experiencing malpractice with all the orthodox medicine we followed, this pushed me even more to pursue an in-depth education in nutritional medicine. I chose Plaskett College’s, Nutritional Medicine Course, because I found this to be very informative for anyone interested in perusing a future in the field of Natural medicine and Nutritional Therapy. My studies have been such a memorable journey for me. I started studying just over 2 months, after losing my father. A very difficult time in my life. The course I chose to do with Plaskett would take me 4 years to complete. I am in my 5th year (nearly my 6th year), doing this particular course and I have only experienced encouragement, understanding of my situation and support from the college to continue to complete the course in my time. I could not show more gratitude towards them for this. I did not expect that after losing my father my life would hit lots unforeseen hurdles, causing my study time to suffer greatly. Yet, through all this, Plaskett College only showed me more support and encouragement to persist with my studies.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders engaged in improving the delivery of products and services that meet user needs through the use of Microsoft SharePoint; Anyone who wants to improve their Business Analysis skills; Project stakeholders concerned with SharePoint requirements. Overview Plan, manage and close requirements for a project in reduced time using good business analysis practices Minimize project uncertainty and risk by applying good techniques Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your team that will be able to continuously align the delivered product or services with desired business needs, easily adapting to changing requirements throughout the process. Requirements can change frequently during a SharePoint project, and therefore projects need a streamlined, flexible approach to requirements change management. SharePoint professionals want to develop systems and services which are both high-quality and high-value, and the easiest way to achieve this is to implement the highest priority requirements first. This enables the projects to maximize value for their stakeholders. Introduction ? Roles involved in a SharePoint project The opportunities and challenges of a SharePoint project The business analysis process BA role vs. project manager role BA / PM competencies Case Study Exercise Understanding SharePoint Requirements Business, User, Functional, Quality-of-service and implementation requirements Requirements vs. specifications Requirements vs. business rules Risk management and risk response strategies Analyzing requirements Characteristics of effective requirements Case Study Exercise SharePoint Requirements Modeling Identify high level scope Identify initial requirements stack Identify an architectural vision Plan your iteration Iteration modeling Model storming Test driven development Case Study Exercise The Change Management Process Managing the Solution Scope and Requirements Capturing the Requirements Traceability Maintaining the Requirements for re-use Managing Requirements Conflicts Preparing the Requirements Package Building the Requirements communications plan Case Study Exercise Assessing & Validating Requirements Validating and verifying SharePoint Requirements Creating a master test plan Create test scenarios and test cases Case Study Exercise Additional Information Useful books and links on managing requirements and projects for SharePoint initiatives

Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00

Hyaluron Pen Fat Dissolving Course What is fat-dissolving? The treatment reduces fat cells in the chosen area using the No needle technique Training Kit - Hyaluron Pen - 10ml fat dissolving liquid - 5x ampules - 2x needle Course content - HyaluronPen overview - Skin anatomy - Client consultation - Health and safety - Lipolysis products - Application techniques - Contraindications - Aftercare Certificate You will receive an end of course certificate which is accredited by the cpd group and allows you to work on public How do Online Courses work? http://www.kbhtrainingacademy.com/online-courses Duration of Course? You will have 3 months to complete the course before it expires Will I require a model? Yes, 1 case of study is required to complete the course Are there video tutorials? Yes, you will have links to YouTube and training videos to watch the treatment being performed Do I Need Experience Before Booking a Course? No. the Course is designed for beginners as well Do you offer finance? http://www.kbhtrainingacademy.com/finance

Dive deep into the dynamic world of web development through the 'ASP.Net MVC and Entity Framework Course'. Navigate the complexities of setting up a robust ASP.Net MVC application, and then master the nuances of user authentication. But that's not all; this comprehensive course also introduces you to efficient source and package management. Furthermore, elevate your coding prowess by seamlessly integrating JQuery and Ajax into your projects. Learning Outcomes Establish and configure an ASP.Net MVC application. Implement secure user authentication strategies. Efficiently manage source codes and software packages. Integrate JQuery for enhanced client-side scripting. Incorporate Ajax for asynchronous web functionalities. Why choose this ASP.Net MVC and Entity Framework Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the ASP.Net MVC and Entity Framework Course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this ASP.Net MVC and Entity Framework Course for? Web developers eager to expand their skill set. Computer science students focused on web technologies. Professionals transitioning to web-based projects. Entrepreneurs looking to manage web projects effectively. Tech enthusiasts wanting to understand ASP.Net MVC and Entity Framework. Career path ASP.Net Developer: £30,000 - £50,000 MVC Framework Specialist: £32,000 - £52,000 Web Application Developer: £28,000 - £48,000 Back-end Developer: £31,000 - £53,000 Web Project Manager: £35,000 - £55,000 Entity Framework Specialist: £33,000 - £53,000 Prerequisites This ASP.Net MVC and Entity Framework Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ASP.Net MVC and Entity Framework Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01 : Setup ASP.Net MVC Application Module 01: Install Visual Studio Community Edition 00:02:00 Module 02: Create ASP.Net MVC Project 00:04:00 Module 03: Setup Database 00:06:00 Module 04: Add Entity Framework Data Model 00:06:00 Module 05: Tour of Folder Structure and How to Add Views 00:23:00 Module 06: Scaffolding: Adding Controller and Views 00:35:00 Module 07: Managing Database Changes 00:14:00 Module 08: Customizing a View - Bootstrap 00:20:00 Module 09: Customizing a View - Additional Data 00:09:00 Module 10: Add Data Validations to Forms 00:31:00 Unit 02 : User Authentication Module 01: Understanding Authentication Functionality 00:05:00 Module 02: Adding User Data Points 00:30:00 Module 03: Control User Access 00:07:00 Module 04: Adding Roles and Authorizations 00:37:00 Unit 03 : Source and Package Management Module 01: Add Project to GitHub 00:12:00 Module 02: Understanding Package Management 00:08:00 Unit 04 : Using JQuery an Ajax Module 01: Add Lecturer and Enrollment Management Modules 00:14:00 Module 02: Install JQueryUI Javascript Libraries 00:12:00 Module 03: Implement JQueryUI Autocomplete 00:35:00 Module 04: Create an JQuery/Ajax Form 00:34:00 Module 05: Partial View and Data Refresh 00:33:00 Resourse Resource - ASP.Net MVC and Entity Framework Course 00:00:00 Assignment Assignment - ASP.Net MVC and Entity Framework Course 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Sports Psychology Training Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Sports Psychology Training Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Sports Psychology Training Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Sports Psychology Training Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Sports Psychology Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Sports Psychology Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Sports Psychology Training course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Sports Psychology Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Psychology Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Sports Psychology Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Introduction Introduction to Sport Psychology 00:02:00 Sports Psychology Concepts, Techniques, and Application Personality Characteristics of Sports and Behaviour 00:03:00 Behavioural Model- DiSC Personalities 00:05:00 Reinforcement and Punishment in Sport 00:07:00 Emotions in the Sport 00:02:00 Motivation in Sport 00:03:00 Optimism in the Sport 00:04:00 Leadership, Group Cohesion and Audience Effects in Sport 00:05:00 Team Building and Setting Goals in Sport 00:03:00 Mental Toughness in Sports 00:04:00 Stress, Anxiety, and Arousal in Sport 00:06:00 Aggression and Violence in Sports 00:03:00 Eating Disorders in Sports 00:04:00 Assessment in Sports Psychology 00:02:00 Mental Skills Training In Sport 00:03:00 Mental Imagery 00:03:00 Self Talk 00:05:00 Sports Psychology in Various Contexts Sports Psychology in Children 00:05:00 Sports Psychology in Adults 00:04:00 Sports Psychology in Women 00:02:00 Sports Psychology in Disabled Athletes 00:03:00 Downloadable Resources Resource - Sports Psychology Training 00:00:00

Duration 4 Days 24 CPD hours This course is intended for Hadoop Developers Overview Through instructor-led discussion and interactive, hands-on exercises, participants will navigate the Hadoop ecosystem, learning topics such as:How data is distributed, stored, and processed in a Hadoop clusterHow to use Sqoop and Flume to ingest dataHow to process distributed data with Apache SparkHow to model structured data as tables in Impala and HiveHow to choose the best data storage format for different data usage patternsBest practices for data storage This training course is the best preparation for the challenges faced by Hadoop developers. Participants will learn to identify which tool is the right one to use in a given situation, and will gain hands-on experience in developing using those tools. Course Outline Introduction Introduction to Hadoop and the Hadoop Ecosystem Hadoop Architecture and HDFS Importing Relational Data with Apache Sqoop Introduction to Impala and Hive Modeling and Managing Data with Impala and Hive Data Formats Data Partitioning Capturing Data with Apache Flume Spark Basics Working with RDDs in Spark Writing and Deploying Spark Applications Parallel Programming with Spark Spark Caching and Persistence Common Patterns in Spark Data Processing Spark SQL and DataFrames Conclusion Additional course details: Nexus Humans Developer Training for Spark and Hadoop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developer Training for Spark and Hadoop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Overview Gain in-depth knowledge of safeguarding with our Safeguarding and Counselling Advanced Diploma course. This course will provide you with the essential skills needed to promote vulnerable peoples' welfare and shield them from harm. People who are abused are vulnerable and need specialist help. You can be the one to take action to reduce risk and protect children. After successful completion, you will be more than capable of spotting the signs of abuse, protecting fundamental human rights both verbally and physically, identifying the abuser, securing adequate child care, and more. You will have the skills to support children and take action in the event of full disclosure. Enrol today to ensure the safety and wellbeing of the children under your care. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Safeguarding and Counselling Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Safeguarding and Counselling Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 60 lectures • 10:20:00 total length •Module 01: Introduction to Safeguarding: 00:21:00 •Module 01: An Introduction to Safeguarding of Vulnerable Adults: 00:30:00 •Module 03: Laws and Guidance: 00:43:00 •Module 04: Safeguarding Legislations: 00:30:00 •Module 05: Understanding Abuse and Neglect: 00:36:00 •Module 06: Child Abuse: 00:49:00 •Module 7: Sexual Abuse: 00:38:00 •Module 08: Understanding the Importance of Communication in Care: 00:30:00 •Module 09: Sharing Information and Responding To a Disclosure: 00:30:00 •Module 10: Record Keeping: 00:18:00 •Module 11: Risks and Risk Assessment: 00:16:00 •Introduction: 00:05:00 •Melancholy and the History of Counselling: 00:07:00 •Signs of Depression: 00:07:00 •Depression and the Brain: 00:06:00 •Depression and Neurons: 00:09:00 •Stress and depression: 00:10:00 •Environmental and Health Factors: 00:04:00 •Depression and Sleep Disorders: 00:06:00 •Somatic Symptoms: 00:06:00 •Risk Factors: 00:07:00 •Module 1: Assessment Questions: 00:05:00 •Classifying Depression & Different Classification Methods: 00:07:00 •Cyclothymia: 00:06:00 •Depression and Creative Minds: 00:07:00 •Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression: 00:07:00 •Bipolar / Manic Depression: 00:06:00 •Antenatal & Postpartum Depression: 00:09:00 •Bereavement and Grief: 00:09:00 •Dysthymia in Children and Adolescents: 00:04:00 •Depression and the Elderly: 00:06:00 •Psychosocial & Health Factors in the Elderly: 00:03:00 •Module 2: Assessment Questions: 00:04:00 •Neurogenesis: 00:04:00 •Monoamine Oxidase Inhibitors: 00:04:00 •Serotonin Syndrome: 00:03:00 •Selective Serotonin Reuptake Inhibitors: 00:03:00 •Tyramine: 00:03:00 •Medication Statistics and Doctors in the UK & USA: 00:10:00 •Module 3: Assessment Questions: 00:03:00 •Lifestyle management, Diet, Exercise, Meditation: 00:07:00 •St John's Wort (hypericum perforatum): 00:05:00 •Omega 3 Fatty Acids: 00:04:00 •Tai chi, Qigong: 00:04:00 •Yoga: 00:04:00 •Acupuncture: 00:03:00 •Art Therapy & Music Therapy: 00:08:00 •Module 4 Assessment Questions: 00:04:00 •Person Centred Therapy: 00:07:00 •Family or Couples Therapy: 00:09:00 •Stepped Care Model (approach): 00:10:00 •Psychodynamic/Dynamic Interpersonal Therapy: 00:06:00 •Rational Emotive Behavioural Therapy: 00:06:00 •Clinical Hypnotherapy & Cognitive Behavioural Therapy: 00:05:00 •Clinical Hypnotherapy for Post Traumatic Stress Disorder: 00:05:00 •Gestalt Therapy: 00:06:00 •The Therapeutic Relationship: 00:07:00 •Knowledge and Qualities Necessary to a Counsellor: 00:03:00 •Module 5 assessment questions: 00:03:00 •Thank You and Good Bye!: 00:03:00