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9810 Mode courses

Manufacturing (Procurement and E-Procurement) Course

By One Education

In today’s manufacturing landscape, procurement has grown beyond just purchasing goods—it’s now a strategic function that directly impacts efficiency, cost, and competitiveness. This course sheds light on the essential elements of procurement within manufacturing, including supplier relationships, inventory planning, contract negotiation, and budgeting. It also offers a clear understanding of sourcing methods and cost-effective purchasing strategies tailored to manufacturing operations. The spotlight then shifts to e-procurement—an area reshaping the way businesses manage their supply chains. Learn how digital platforms are transforming procurement processes, streamlining vendor selection, automating workflows, and reducing errors. Whether you're new to the concept or brushing up on modern trends, this course offers a structured approach to mastering procurement from both traditional and digital perspectives, with a focus on efficiency, clarity, and smarter decision-making in manufacturing settings. Learning Outcomes: Understand the fundamentals of procurement and its strategic role in the manufacturing industry. Analyse and evaluate suppliers using various purchasing toolkits. Manage competitive bids and develop effective supplier relationships. Identify and reduce risk in the supply chain. Improve efficiency and accuracy in the procurement process. Master the principles and concepts of e-procurement. Why People Love And Enrol The Course From One Education Eligibility for a CPD-accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: Module 01: Supply Chain Basics Defining Supply Chain Management Procurement & Its Strategic Role The Evolution of Purchasing through Procurement Reducing Time to Market Summary Assessment Module 02: Role of Procurement in an Organisation Purchasing and Supply in Different Types of Organisation Centralisation & Decentralisation Methods of Organising the function Departmental Organisation Purchasing in the Organisation Structure Module 03: The Purchasing Cycle The Steps in the Cycle Additional Points to Consider Identifying a Need The Purchase Requisition Material Requirements Planning Schedule Developing a System Identifying Suppliers Issuing the Purchase Order Issuing a Change Order Invoice Auditing Module 04: Purchasing Toolkits Analysing the Price General Economic Issues Variable-Margin Pricing Six Categories of Cost Analysing Costs Evaluating Suppliers Module 05: Managing Competitive Bids RFP's and RFQ's Using Weighted Analysis The Halo Effect Using a Selection Committee Elements of the Analysis Creating a Contract Ethical Considerations Module 06: Quality Management Defining Quality Quality System Specifications Defining Specification Standardisation Quality Assurance & Quality Control Tests for Quality Control and Reliability Module 07: Supplier Relationship Management Defining Supplier Relationship Management Collaborative Business Relationships Relationship Formation Models of Supplier Relationships The Termination of Relationships Module 08: Analysing and Reducing Risk in the Supply Chain Defining Risk Management The Risk Management Process Internal and External Drivers of Key Risks Risk Description Risk Estimation Risk Identification Techniques Risk Analysis Methods and Techniques Best Practice of Risk management Module 09: Improving Efficiency and Accuracy Reason for Evaluating Supplier Performance Things to Evaluate Quantitative Approaches to Supplier Evaluation Service Level Agreement The Seven Cs of Effective Supplier Evaluation Module 10: Category Management Introduction to Category Management Categories of Category Management Themes of Category Management Category Management Risk Profiling Corporate Travel Capital Investment Procurement Module 11: Inventory Management Introduction Provisioning System Order Quantities & Stock Control Material Requirement Planning (MRP) Defining MRP The Main Features of an MRP System MRP2 Distribution Resource Planning Enterprise Resource Planning Lean & Agile Supply Module 12: E-Procurement E-SCM & E-Procurement Electronic Data Interchange (EDI) E-Hub, Exchanges, Portals, Marketplace E-Catalogue E-Auction E-Payment Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for a CPD accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Manufacturing professionals interested in procurement and e-procurement. Business professionals looking to enhance their procurement skills. Students interested in pursuing a career in procurement in the manufacturing industry. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Purchasing Manager - £37,500 Supply Chain Manager - £42,000 Procurement Officer - £28,000 Inventory Manager - £30,000 Materials Manager - £34,000 Category Manager - £45,000

Manufacturing (Procurement and E-Procurement) Course
Delivered Online On Demand4 hours
£12

Pharmacy Dispenser Course - QLS Endorsed

By Imperial Academy

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Pharmacy Dispenser Course - QLS Endorsed
Delivered Online On Demand
£12

Affiliate Marketing

By IOMH - Institute of Mental Health

Overview This Affiliate Marketing course will unlock your full potential and will show you how to excel in a career in Affiliate Marketing. So upskill now and reach your full potential. Everything you need to get started in Affiliate Marketing is available in this course. Learning and progressing are the hallmarks of personal development. This Affiliate Marketing will quickly teach you the must-have skills needed to start in the relevant industry. In This Affiliate Marketing Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Affiliate Marketing skills to help you advance your career. Acquire a comprehensive understanding of various Affiliate Marketing topics and tips from industry experts. Learn in-demand Affiliate Marketing skills that are in high demand among UK employers, which will help you to kickstart your career. This Affiliate Marketing course covers everything you must know to stand against the tough competition in the Affiliate Marketing field.  The future is truly yours to seize with this Affiliate Marketing. Enrol today and complete the course to achieve a Affiliate Marketing certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Affiliate Marketing course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Affiliate Marketing course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Affiliate Marketing course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Affiliate Marketing is suitable for anyone aspiring to start a career in Affiliate Marketing; even if you are new to this and have no prior knowledge on Affiliate Marketing, this course is going to be very easy for you to understand.  And if you are already working in the Affiliate Marketing field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Affiliate Marketing course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Affiliate Marketing course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Affiliate Marketing course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Affiliate Marketing course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 1: Introduction Unit 1: Welcome to the Course 00:03:00 Section 2: Introduction to Affiliate Marketing Unit 1: What is Affiliate Marketing 00:06:00 Unit 2: Why Affiliate Marketing is Beneficial to Companies 00:02:00 Unit 3: Benefits of Doing Affiliate Marketing 00:03:00 Unit 4: Why Affiliate Marketing is Awesome 00:01:00 Section 3: Before You Begin with Affiliate Marketing Unit 1: 3 Things to Do Before Starting 00:02:00 Unit 2: Understand Different Types of Affiliate Sites 00:02:00 Unit 3: Always Provide Affiliate Disclosure 00:02:00 Section 4: Steps for Affiliate Marketing Unit 1: Steps to Start Affiliate Marketing 00:01:00 Unit 2: Choose a Profitable Niche 00:03:00 Unit 3: Setup Your Website 00:03:00 Section 5: Affiliate Marketing Compensation Model Unit 1: Different Types of Compensation Model 00:03:00 Unit 2: What Are Void Affiliate Transactions 00:03:00 Section 6: Finding & Applying to Affiliate programs Unit 1: How to Find Affiliate Programs 00:02:00 Unit 2: Steps to Choose an Affiliate Program 00:02:00 Unit 3: Working with Affiliate Networks 00:02:00 Unit 4: Download the List of 50 Affiliate Programs & Networks 00:01:00 Section 7: Create Content for Your Affiliate Marketing Website Unit 1: Types of Articles You Can Write 00:04:00 Unit 2: What Are Keywords & How to Find Them 00:05:00 Unit 3: How to Write SEO Friendly Articles 00:02:00 Unit 4: Including Affiliate Links in Articles 00:01:00 Section 8: Strategies to Generate Traffic Unit 1: Why Promoting Content is Important 00:01:00 Unit 2: Promoting with Social Media 00:02:00 Unit 3: Promoting through Pinterest 00:02:00 Unit 4: Using Q & A Forums 00:01:00 Unit 5: Running Paid Ads 00:02:00 Unit 6: Influencer Outreach Method 00:02:00 Unit 7: Using YouTube for Affiliate Marketing 00:02:00 Section 9: Conclusion Unit 1: Conclusion 00:01:00 Resources Resources - Affiliate Marketing 00:00:00

Affiliate Marketing
Delivered Online On Demand1 hour 6 minutes
£11

Web Applications for Specialisation on Development Course

By One Education

Web applications shape the digital world we interact with daily—from the simplest online form to complex platforms driving entire businesses. This course is designed for those who are eager to specialise in building, maintaining, and optimising web-based systems. Whether you're familiar with HTML or curious about frameworks and database logic, this course steadily guides you through the layers of modern web application architecture. You’ll explore front-end and back-end development concepts, delve into programming essentials, and gain insights into how dynamic web environments function behind the scenes. If you're aiming to deepen your understanding and sharpen your development capabilities in a focused, structured format—this is your route. Delivered entirely online, it's tailored for learners who appreciate flexibility without compromising depth. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Section 01: CSS Introduction Introduction How to ask a great questions Introduction CSS Choosing Code Editor Installing Code Editor (Sublime Text) CSS Syntax Creating a first page with CSS Style Section 02: CSS Basic Inline CSS Internal CSS External CSS CSS Classes CSS IDs Colors Backgrounds Floating Positioning Margins Padding Borders Section 03: CSS Intermediate Styling Text Aligning Text Styling Links Font Family Font Styles Applying Google Fonts Box Model Icons Tables Navigation-Menu Dropdowns Section 04: CSS Advanced Advanced Selectors Forms Website Layout Rounded Corners Color Keywords Animations Pseudo Classes Gradients Shadows Calculations Creating Responsive Page Section 05: CSS Expert Button Styles Pagination Multiple Columns Image Reflection UI - UX Design Social Media Icons External CSS Style adding Section 06: PHP Introduction What is PHP Installing XAMPP for PHP, MySQL and Apache Installing Code Editor(Visual Studio Code) Creating PHP Project on XAMPP Hello World Program Section 07: PHP Basic Variables Echo and Print Data Types Numbers Boolean Arrays Multi-Dimensional Array Sorting Arrays Constants Section 08: PHP Strings Strings String Formatting String Methods Coding Exercise Solution for Coding Exercise Section 09: PHP Operators Arithmetic operators Assignment operators Comparison operators Increment - decrement operators Logical operators Ternary operator Section 10: PHP Decision making system If statement If-else statement If-elseif-else statement Switch-case statement Section 11: PHP Control flow statements Flow Chart While loop Do-while loop For loop For each loop Coding Exercise Solution for Coding Exercise Section 12: PHP Functions Creating a Function Function with Arguments Default Argument Function return values Call-by-value Call-by-reference Section 13: PHP Super globals $_POST Method $_GET Method Section 14: PHP Advanced Form Handling Date and Time Include Require Sessions File Reading File Upload Section 15: PHP Object oriented programming[OOPs] What is OOP Class and Objects Constructor Destructor Access Modifiers Inheritance Method overriding Abstract Class Interface Section 16: PHP - MySQL Application [CRUD] MySQL Basic PhpMyAdmin Creating Database and Table Database Connection PHP Form Create records PHP Form Reading records PHP Form Update Data PHP Form Delete records Section 17: PHP Real world code forms Registration Form MD5 Algorithm for Encrypting Sha Algorithm Login Form Section 18: PHP Validations On Submit Validation Input Numeric Validation Login Form Validation Form Server-side all Data Validation Form Server-side Validation Section 19: PHP Error handling Try-throw-catch Try-throw-catch-finally Section 20: MYSQL introduction Overview of Databases MySQL Installation MySQL Workbench Installation Connecting to MySQL using Console Section 21: MySQL basic Overview of Challenges SQL Statement Basic SELECT Statement SELECT DISTINCT Column AS Statement COUNT function Section 22: MySQL filtering data SELECT WHERE Clause - One SELECT WHERE Clause - Two ORDER BY LIMIT BETWEEN IN Operator LIKE and ILIKE Section 23: MySQL functions Overview of GROUP BY Aggregation function SUM() Aggregation MIN() and MAX() GROUP BY - One GROUP BY - Two HAVING Clause Section 24: MySQL joins Overview Assessment Overview of JOINS Introduction to JOINS AS Statement table INNER JOIN FULL Outer Join LEFT Outer JOIN RIGHT JOIN Union Section 25: MySQL advanced commands Advanced SQL Commands Timestamps EXTRACT from timestamp Mathematical Functions String Functions SUBQUERY Section 26: MySQL structure creation Database and Tables Data Types Primary key and Foreign key Create Table in SQL Script Section 27: MySQL data queries Insert Update Delete Section 28: MySQL structure queries Alter Table Drop Table Section 29: MySQL constraints NOT NULL Constraint UNIQUE Constraint Section 30: MySQL backup and restore Overview of Databases and Tables Backup database using phpMyAdmin Restoring a Database Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? This Web Applications for Specialisation on Development course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Web Applications for Specialisation on Development course is open to all, with no formal entry requirements. Career path Upon successful completion of The Web Applications for Specialisation on Development Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Web Applications for Specialisation on Development Course
Delivered Online On Demand21 hours
£12

Agricultural Science Training - QLS Level 5

By Imperial Academy

Level 5 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Agricultural Science Training - QLS Level 5
Delivered Online On Demand
£12

EMDR Therapy for Beginners Course

By One Education

If the human brain had a “refresh” button, EMDR therapy might just be it. Short for Eye Movement Desensitisation and Reprocessing, this course introduces you to the fascinating world of trauma therapy where eye movements meet memory reprocessing. Whether you're newly curious or looking to deepen your understanding of how EMDR works, this beginner-friendly course will walk you through the essential theory, core phases, and the mechanics behind this revolutionary therapeutic model—without a single buzzword in sight. Delivered entirely online and written in plain, human English (with just the right dash of professional charm), this course gives you a solid grounding in EMDR’s foundations. You'll explore its origins, the eight-phase protocol, and how it's applied to anxiety, PTSD, and distressing life experiences. Ideal for aspiring therapists, psychology students or the simply curious, this course helps you build confidence in your knowledge without pretending it’s a weekend retreat in the Swiss Alps. Learning outcomes: Understand the core concepts and principles of EMDR Therapy Learn about the different types of trauma and how they can impact your life Develop skills to reprocess distressing memories and experiences using EMDR Therapy techniques Enhance emotional regulation and reduce symptoms of anxiety and depression Improve overall mental health and wellbeing Our EMDR Therapy course is designed to provide you with the tools and strategies needed to overcome trauma and distressing life experiences. Through this course, you'll learn about the different types of trauma and how they can impact your life. Our expert instructors will guide you through the core principles of EMDR Therapy and the techniques used to reprocess distressing memories and experiences. By the end of this course, you'll have developed the skills needed to enhance emotional regulation, reduce symptoms of anxiety and depression, and improve overall mental health and well-being. EMDR Therapy for Beginners Course Curriculum Section 01: Introduction What is EMDR Importance & Need of EMDR Section 02 :Application to various areas Section 03: Process of EMDR Initial Phases of EMDR (1-4) Rest 4 phases of EMDR (5-8) Difference between EMDR and CBT Section 04: Case Study Section 05: EMDR for psychological defenses EMDR for psychological defenses Part 2 EMDR for Avoidance issues EMDR and targeting idealization defenses EMDR to treat addictive disorders Section 06: How memories are processed with EMDR Anger management with EMDR Transitioning from stress Managing family dissociations Information Processing Model Helping children through EMDR Case study Why should we use EMDR How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who struggle with the effects of trauma and distressing life experiences Mental health professionals who want to expand their knowledge and skills in treating trauma using EMDR Therapy techniques Friends and family members of individuals who struggle with the effects of trauma Anyone who wants to improve their emotional regulation and mental health Individuals who want to learn more about EMDR Therapy and its benefits Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Psychotherapist Mental Health Counselor Social Worker Clinical Psychologist The salary range for these roles in the UK ranges from £25,000 to £60,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

EMDR Therapy for Beginners Course
Delivered Online On Demand3 hours
£12

Communication Manager Course

5.0(14)

By Training Express

Effective communication doesn’t just happen—it’s crafted, refined, and strategically delivered. The Communication Manager Course is tailored for those who want to master the subtle art of message control, tone management, and brand voice alignment. Whether you're speaking to stakeholders, staff, or the entire internet, this course helps you command attention for the right reasons. We cover the essential principles of communication strategy, media handling, internal messaging, and audience engagement—without veering into waffle or word soup. Designed with modern digital workplaces in mind, this course explores how communication impacts leadership, morale, and reputation—without needing a PowerPoint and a coffee-stained conference room. You’ll discover how to tailor messages for different audiences, manage crises without melodrama, and ensure that every press release, social post or speech has a purpose. In short, we teach you how to say the right thing, in the right way, at the right time—without needing to apologise later. Also, upon completing our Communication Manager course, you will get a widely respected accreditation and a deeper knowledge of the topic. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basic Communication Skills Module 02: Advance Communication (I) Module 03: Advance Communication (II) Module 04: Telephone Etiquette Module 05: Body Language and Effective Communication Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Communication Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Communication Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Communication Manager Course
Delivered Online On Demand1 hour
£15

Residential Smart Meter Installer Course

5.0(14)

By Training Express

Welcome to the Residential Smart Meter Installer Course—a smart move for those who want to enter one of the UK’s fastest-growing sectors without needing to master wires in person. This course has been thoughtfully designed for anyone looking to understand how smart meters work, how they're installed, and why they’ve become essential in modern households. With the national push toward greener, more efficient energy, there’s never been a better time to learn the systems behind the screen. Packed with detailed insights and delivered entirely online, this course covers everything from meter functionality and safety protocols to customer interaction and energy efficiency regulations. You’ll gain a strong understanding of how smart meters help households monitor consumption and cut down on bills—without needing to lift a spanner. Whether you're eyeing a new career direction or just curious about the mechanics behind your own utility usage, this course keeps things clear, current, and refreshingly jargon-free. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Smart Meter Module 02: Designing of Smart Metering System Module 03: Install a Smart Meter Module 04: Meter Installation Guidelines Module 05: Smart Meter Cost and Benefit Analysis Module 06: Smart Metering Policy Guidelines Module 07: Smart Meters Act in the UK Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Residential Smart Meter Installer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Residential Smart Meter Installer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Residential Smart Meter Installer Course
Delivered Online On Demand1 hour
£15

Customer Support Engineer Apprentice Course

5.0(14)

By Training Express

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Customer Support Engineer Apprentice Course
Delivered Online On Demand1 hour
£15

Performance Supervisor Course

5.0(14)

By Training Express

Stepping into a supervisory role brings its fair share of challenges—and opportunities to quietly excel without making a song and dance about it. The Performance Supervisor Course is designed for individuals ready to oversee teams with competence, confidence, and a touch of common sense. This course takes a sharp look at the core functions of performance supervision: monitoring workflows, motivating teams, resolving issues with minimal fuss, and handling the day-to-day realities of leading others—all without needing a corporate pep talk or a beanbag. Whether you’re newly promoted or have been managing for a while but suspect there's a better way to do it, this course covers what matters most: communication that doesn’t make eyes glaze over, feedback that actually sticks, and team oversight that doesn’t involve babysitting. With clear strategies and thoughtful guidance, it’s ideal for professionals who prefer results over rah-rah speeches. No jargon. No fluff. Just good management sense, sharpened for modern workplaces where performance matters more than posturing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Understanding Pressure Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory Module 04: Strategies to Cope With Pressure Module 05: Cognitive Behavioral Therapy (CBT) Module 06: Effective Communication Under Pressure: Part 1 Module 07: Effective Communication Under Pressure: Part 2 Module 08: Leadership Under Pressure Module 09: Team Resilience to Work Under Pressure Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Performance Supervisor training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Performance Supervisor training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Performance Supervisor Course
Delivered Online On Demand1 hour
£15