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Duration 3 Days 18 CPD hours This course is intended for This course is intended for network administrators, operators, and engineers responsible for managing the normal day-to-day operation and administration of BIG-IP Access Policy Manager Overview This course provides the skills to create and manage BIG-IP APM system. This course covers three typical deployment scenarios for BIG-IP Access Policy Manager (APM) and is broken into three individual lessons. In lesson one, you learn how to configure BIG-IP APM to provide Active Directory-based authentication for a load-balanced pool of web servers. In lesson two, you learn how to create a policy that provides an SSL VPN (Network Access) resource to users, but only when they log into BIG-IP APM using a corporate-issued PC. Finally, lesson three builds on the first two lessons to create a policy that provides a dynamic landing page with both SSL VPN as well as an OWA (Portal Access) resource, but only to users with special authorization. Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Configuring Web Application Access Review of BIG-IP LTM Introduction to the Access Policy Web Access Application Configuration Overview Web Application Access Configuration in Detail Exploring the Access Policy Navigating the Access Policy Managing BIG-IP APM BIG-IP APM Sessions and Access Licenses Session Variables and sessiondump Session Cookies Access Policy General Purpose Agents List Using Authentication Introduction to Access Policy Authentication Active Directory AAA Server RADIUS One-Time Password Local User Database Understanding Assignment Agents List of Assignment Agents Configuring Portal Access Introduction to Portal Access Portal Access Configuration Overview Portal Access Configuration Portal Access in Action Configuring Network Access Concurrent User Licensing VPN Concepts Network Access Configuration Overview Network Access Configuration Network Access in Action Deploying Macros Access Policy Macros Configuring Macros An Access Policy is a Flowchart Access Policy Logon Agents Configuring Logon Agents Exploring Client-Side Checks Client-Side Endpoint Security Exploring Server-Side Checks Server-Side Endpoint Security Agents List Server-Side and Client-Side Checks Differences Using Authorization Active Directory Query Active Directory Nested Groups Configuration in Detail Configuring AppTunnels Application Access Remote Desktop Network Access Optimized Tunnels Landing Page Bookmarks Deploying Access Control Lists Introduction to Access Control Lists Configuration Overview Dynamic ACLs Portal Access ACLs Signing On with SSO Remote Desktop Single Sign-On Portal Access Single Sign-On Using iRules iRules Introduction Basic TCL Syntax iRules and Advanced Access Policy Rules Customizing BIG-IP APM Customization Overview BIG-IP Edge Client Advanced Edit Mode Customization Landing Page Sections Deploying SAML SAML Conceptual Overview SAML Configuration Overview Exploring Webtops and Wizards Webtops Wizards Using BIG-IP Edge Client BIG-IP Edge Client for Windows Installation BIG-IP Edge Client in Action Lesson Configuration Project Additional Training and Certification Getting Started Series Web-Based Training F5 Instructor Led Training Curriculum F5 Professional Certification Program F5 Instructor Led Training Curriculum F5 Professional Certification Program Additional course details: Nexus Humans F5 Configuring BIG-IP APM - Access Policy Manager v13.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the F5 Configuring BIG-IP APM - Access Policy Manager v13.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

One and a half-hour session Have you already got a valid First Aid Certificate? Do you feel confident you can do what needs to be done when the situation arises? Are there first aid situations you do not feel ready for, that were maybe not covered or are now more important to you? These special First Aid Skills Practice Sessions give you the chance to refresh your theory and/or practical skills Whichever subjects you would like to work on - you choose what you want to practice or know more about Course Contents: Can’t quite remember how or why to put someone in the recovery position? Practice it! Still confident in giving CPR? Ever done it with different barriers? Here’s your chance. Scared of what to do if someone chokes? We have baby and child infant choking models and an adult choking vest. Save their lives! Bandage a wound, apply a sling, treat someone for shock? That can be done. Want to know more about Heart Attacks or Strokes? Just let us know. Know the theory about an Automated External Defibrillator (AED), but haven’t had the chance to actually use one? Now you can. And so on and so forth – the choice is yours! Benefits of this course: Have you already got a valid First Aid Certificate? Can you still remember everything that you have learned? Or maybe you did some training a while ago that wasn't necessarily certificated, and you just want to refresh your skills and knowledge a bit Do you feel confident you can do what needs doing when the situation arises? It is highly recommended to do 'something’ to keep your skills up to date – as a matter of fact, this is a prerequisite of your First Aid Certificate. We run Annual Refresher courses, which is a properly accredited certification awarded by Qualsafe Awards. These are recommended on a yearly basis. In between that, it is still good to keep one's skills and knowledge up to date. Our special First Aid Skills Practice Sessions give you the chance to refresh your theory and/or practical skills. Whichever subjects you would like to work on. An experienced trainer will be at hand to show and explain. NOWHERE ELSE DO YOU HAVE THE CHANCE TO DO THIS! CPD Accredited: These sessions are non-Ofqual regulated. However, they are taught by our trainer, who is an accredited first aid trainer via Qualsafe Awards, First Aid Awards Ltd and Highfields Qualifications. You'll get accredited quality either way! These sessions are CPD Accredited, so you'll get 1.5 CPD hours with this training. If you'd like to do a nationally accredited course instead, we'd like to recommend you do our First Aid at Work Annual Refresher, Emergency First Aid at Work, First Aid at Work or Basic Life Support for Adults and Children course.

Duration 5 Days 30 CPD hours This course is intended for Network design engineers Network engineers System administrators Overview After taking this course, you should be able to: Design Enhanced Interior Gateway Routing Protocol (EIGRP) internal routing for the enterprise network Design Open Shortest Path First (OSPF) internal routing for the enterprise network Design Intermediate System to Intermediate System (IS-IS) internal routing for the enterprise network Design a network based on customer requirements Design Border Gateway Protocol (BGP) routing for the enterprise network Describe the different types and uses of Multiprotocol BGP (MP-BGP) address families Describe BGP load sharing Design a BGP network based on customer requirements Decide where the L2/L3 boundary will be in your Campus network and make design decisions Describe Layer 2 design considerations for Enterprise Campus networks Design a LAN network based on customer requirements Describe Layer 3 design considerations in an Enterprise Campus network Examine Cisco SD-Access fundamental concepts Describe Cisco SD-Access Fabric Design Design a Software-Defined Access (SD-Access) Campus Fabric based on customer requirements Design service provider-managed VPNs Design enterprise-managed VPNs Design a resilient WAN Design a resilient WAN network based on customer requirements Examine the Cisco SD-WAN architecture Describe Cisco SD-WAN deployment options Design Cisco SD-WAN redundancy Explain the basic principles of QoS Design Quality of Service (QoS) for the WAN Design QoS for enterprise network based on customer requirements Explain the basic principles of multicast Designing rendezvous point distribution solutions Describe high-level considerations when doing IP addressing design Create an IPv6 addressing plan Plan an IPv6 deployment in an existing enterprise IPv4 network Describe the challenges that you might encounter when transitioning to IPv6 Design an IPv6 addressing plan based on customer requirements Describe Network APIs and protocols Describe Yet Another Next Generation (YANG), Network Configuration Protocol (NETCONF), and Representational State Transfer Configuration Protocol (RESTCONF) The Designing Cisco Enterprise Networks (ENSLD) v1.1 course gives you the knowledge and skills you need to design an enterprise network. This course serves as a deep dive into enterprise network design and expands on the topics covered in the Implementing and Operating Cisco© Enterprise Network Core Technologies (ENCOR) v1.0 course.This course also helps you prepare to take the 300-420 Designing Cisco Enterprise Networks (ENSLD) exam which is part of the CCNP© Enterprise and Cisco Certified Specialist - Enterprise Design certifications. Course Outline Designing EIGRP Routing Designing OSPF Routing Designing IS-IS Routing Design Case Study Activity: Designing Enterprise Connectivity Designing BGP Routing and Redundancy Understanding BGP Address Families and Attributes Design Case Study Activity: Designing an Enterprise Network with BGP Internet Connectivity Designing the Enterprise Campus LAN Designing Layer 2 Campus Design Case Study Activity: Designing an Enterprise Campus LAN Designing Layer 3 Campus Discovering the Cisco SD-Access Architecture Exploring Cisco SD-Access Fabric Design Exploring Cisco SD-Access Site Design Strategy and Considerations Design Case Study Activity: Designing Cisco SD-Access in the Enterprise Designing Service Provider-Managed VPNs Designing Enterprise-Managed VPNs Designing WAN Resiliency Design Case Study Activity: Designing Resilient Enterprise WAN Examining Cisco SD-WAN Architectures Examining Cisco SD-WAN Deployment Design Considerations Designing Cisco SD-WAN Routing and High Availability Design Case Study Activity: Designing Resilient Enterprise Cisco SD-WAN Understanding QoS Designing LAN and WAN QoS Design Case Study Activity: Designing QoS in an Enterprise Network Exploring Multicast with Protocol-Independent Multicast-Sparse Mode (PIM-SM) Designing Rendezvous Point Distribution Solutions Designing an IPv4 Address Plan Exploring IPv6 Deploying IPv6 Design Case Study Activity: Designing an Enterprise IPv6 Network Introducing Network APIs and Protocols Exploring YANG, NETCONF, RESTCONF, and Model-Driven Telemetry Additional course details: Nexus Humans Cisco Designing Cisco Enterprise Networks v1.1 (ENSLD) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing Cisco Enterprise Networks v1.1 (ENSLD) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Experienced system administrators, system engineers, and system integrators Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of VMware Cloud on AWS Prepare and deploy VMware Cloud on AWS SDDC Configure the scale-up and scale-down of a VMware Cloud on AWS SDDC Access a VMware vCenter configuration in VMware Cloud on AWS Configure internal, external, and inter-SDDC networking Configure storage integrations and solutions for VMware Cloud on AWS Configure a connection between an on-premises vSphere SDDC and a VMware Cloud on AWS SDDC Migrate VMs between on-premises vSphere and VMware Cloud on AWS SDDCs Describe lifecycle management, troubleshooting scenarios, and disaster recovery solutions for a VMware Cloud on AWS SDDC Describe how VMware add-on solutions support a VMware Cloud on AWS SDDC This four-day, hands-on training course provides you with the knowledge, skills, and tools for deploying and managing a VMware Cloud? on AWS infrastructure. You will explore the common use cases of the VMware Cloud on AWS infrastructure that allows you to modernize, protect, and scale applications based on VMware vSphere© that leverage AWS.In this course, you are introduced to various rapid and easy migration options for workloads based on vSphere to VMware Cloud on AWS. In addition, you are presented with VMware Cloud Disaster Recovery?, which is a Disaster Recovery as-a-service (DRaaS) solution, with fast recovery capabilities, that can be used to cost-effectively protect a broad set of your virtualized applications. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Cloud on AWS Choosing VMware Cloud on AWS Management and operational structure VMware Cloud on AWS Platform and SDDC Deployment Preparation Getting started with VMware Cloud on AWS Preparing AWS infrastructure for a VMware Cloud on AWS deployment Setting up a VMware on Cloud AWS account Billing and pricing on VMware Cloud services Deploying and Scaling and SDDC Deploying and examining SDDC configurations Sizing the SDDC SDDC cluster management SDDC host management Optimizing and maintaining SDDC Cluster using Elastic DRS for VMware Cloud on AWS Accessing and Analyzing vCenter Configurations Accessing vCenter Server in the Cloud SDDC Analyzing resource management settings in the SDDC Exploring vSphere permissions on VMware Cloud on AWS VMware Tanzu? for VMC on AWS Networking in VMware Cloud on AWS Internal SDDC network Networking and security options SDDC Network Administration with NSX Manager Creating virtual machines in the Cloud SDDC Inter-SDDC networking Storage on VMware Cloud on AWS vSAN storage in VMware Cloud on AWS Attaching external storage to a VM running on an SDDC Working with On-Premises vSphere Hybrid-linked mode Migration solutions for VMware Cloud on AWS VM migration with VMware HCX© Maintaining and Troubleshooting VMware Cloud on AWS Accessing API with VMware Cloud on AWS Maintenance and support Common troubleshooting steps Disaster Recovery Solution Site Recovery add-on service VMware Cloud Disaster Recovery? Using Other VMware Products with the SDDC VMware Aria? Operations for Logs (formerly vRealize Log Insight) VMware Horizon© with VMware Cloud on AWS VMware Aria Automation add-on (formerly vRealize Automation) Using VMware Aria Operations with VMware Cloud on AWS Using VMware Aria Operations for Networks (formerly vRealize Network Insight) with VMware Cloud on AWS Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud on AWS: Design, Configure, Manage 2023 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud on AWS: Design, Configure, Manage 2023 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started The CMI Level 6 Award in Professional Management and Leadership Practice is designed for individuals wishing to develop their professional and leadership skills and who will have the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. The CMI Level 6 Award in Professional Management and Leadership Practice is a concise and shorter course than the Certificate and Diploma and ideal for you if you are a practising or aspiring manager in a role such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For learners: Develop professional management and leadership practices Enhance the skills required for the level of responsibility at the senior management level For organisations: Carry out business activities in a senior management and leadership role Provide you with extensive knowledge of management skills focusing on the specific areas appropriate to you and your workplace Key Highlights Are you aspiring for the next Senior Management or Director position that opens up and has a growth mindset? The CMI Level 6 qualification in Professional Management and Leadership Practice offered by the School of Business and Technology London aims at individuals with the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 6 Professional Management and Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated salary of £ 75,270 per annum Regional Manager - With an estimated salary of £ 52,379 per annum Specialist Manager With an estimated salary of £56,872 per annum Director - With an estimated salary of £78,867 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers. You don't need any formal qualifications to study the CMI Level 6 Award in Professional Management and Leadership Practice. However, to be eligible for this course, you must:  Be 19 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 6 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression Upon successful completion of their qualification, learners are able to progress to further learning within the suite of Level 6 Qualifications in Professional Management and Leadership Practice - i.e. completing an Award and topping-up to Certificate or Diploma. Why gain a CMI Qualification? The CMI Level 6 Award in Professional Management and Leadership Practice course is perfect if you are a practising or aspiring senior manager and want to improve your management and leadership skills through effective decision-making and strategic leadership. You will develop professional management and leadership practices and enhance the skills required for the level of responsibility at the senior management level. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 7 courses in Management and Leadership. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 6 Award in Professional Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Professional Management and Leadership Practice Reference No : CMI 601 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the influence of organisational context on management and leadership practice. 2. Understand the practice of professional management and leadership. UNIT2- Developing, Managing and Leading Individuals and Teams Reference No : CMI 602 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles for developing, managing and leading individuals and teams. 2. Know how to develop, manage and lead individuals and teams to achieve results. UNIT3- Organisational Culture Reference No : CMI 603 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of culture within organisational contexts. 2. Understand approaches required to make and sustain cultural change. UNIT4- Strategic Programme and Project Management Reference No : CMI 604 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand programmes and project management in an organisational context. 2. Understand factors and approaches for delivering a strategy for a programme or project management. UNIT5- Innovation and Change Reference No : CMI 605 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand innovation and change within an organisational context. 2. Know how to drive innovation and change. UNIT6- Developing and Leading Strategy Reference No : CMI 606 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing organisational strategy. 2. Know how to develop and lead operational strategy to achieve a strategic aim. UNIT7- Procurement, Purchasing and Contracting Reference No : CMI 607 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of procurement, purchasing and contracting within organisational contexts. 2. Know how to apply the principles of procurement, purchasing and contracting to achieve an operational requirement. UNIT8- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. UNIT9- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT10- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT11- Knowledge Management Reference No : CMI 611 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand knowledge management within organisational contexts. 2. Understand the human and cultural dimensions of knowledge management. 3. Know how to develop a strategy to drive knowledge management in an organisational context. UNIT12- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT13- Leading Equality, Diversity and Inclusion Reference No : CMI 613 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the context for leading equality, diversity and inclusion. 2. Know how to lead equality, diversity and inclusion in an organisational context. UNIT14- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT15- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT16- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT17- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT18- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Legal Secretary and Office Skills Diploma Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Legal Secretary and Office Skills Diploma Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Legal Secretary and Office Skills Diploma Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Legal Secretary and Office Skills Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Legal Secretary and Office Skills Diploma? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Legal Secretary and Office Skills Diploma there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Legal Secretary and Office Skills Diploma course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Legal Secretary and Office Skills Diploma does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Legal Secretary and Office Skills Diploma was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Legal Secretary and Office Skills Diploma is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Legal Secretary Module 01: Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems 00:35:00 Module 03: The Legal Workplace & Professionals 00:47:00 Module 04: Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice 00:17:00 Module 06: Property Law & Conveyancing Practice 00:21:00 Module 07: Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents 00:30:00 Module 09: Document Proofreading and Editing 00:07:00 Module 10: Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping 00:16:00 Module 14: Other Essential Skills for Secretarial Role 00:22:00 Module 15: Professional Conduct and Ethics 00:24:00 Microsoft Word Essentials New Word Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft PowerPoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups in PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Assignment Assignment - Legal Secretary and Office Skills Diploma 01:00:00

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Duration 2 Days 12 CPD hours This course is intended for Experienced VMware vSphere administrators Overview By the end of the course, you should be able to meet the following objectives: Explain the key features and use cases for vSAN Detail the underlying vSAN architecture and components Describe the different vSAN deployment options Detail vSAN cluster requirements and considerations Apply recommended vSAN design considerations and capacity sizing practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Explain Maintenance Mode use and its impacts on vSAN Apply best practices for vSAN network configurations Manually configure a vSAN cluster using VMware vSphere Client™ Explain and configure vSAN fault domains Understand and apply vSAN storage policies Define encryption in the vSAN cluster Describe the architecture and use cases for stretched clusters Describe the architecture and use cases for two-node clusters Understand the steps involved in creating the vSAN iSCSI target services This two-day, hands-on training course provides you with the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. In this course, you are taught the many considerations that the end vSAN configuration has on the initial planning of the vSAN datastore. You also perform a fully manual configuration of a vSAN cluster. Course Introduction Introductions and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Deploy and configure a vSAN cluster using the Cluster Quickstart wizard Manually configure a vSAN cluster using vSphere Client Explain and configure vSAN fault domains Using VMware vSphere© High Availability with vSAN Understand vSAN cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status Introduction to Advanced vSAN Configurations Define and configure compression and deduplication in the vSAN cluster Define and configure encryption in the vSAN cluster Understand the remote vSAN datastore topology Identify the operations involved in managing the remote vSAN datastore Understand the steps involved in creating the vSAN iSCSI target service vSAN Stretched and Two-Node Clusters Describe the architecture and use cases for stretched clusters Detail the deployment and replacement of a vSAN witness node Describe the architecture and uses case for two-node clusters Explain the benefits of vSphere HA and vSphere Site Recovery Manager in a vSAN stretched cluster Explain storage policies for vSAN stretched cluster Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSAN: Plan and Deploy [v7] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSAN: Plan and Deploy [v7] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Getting Started The CMI Level 3 Award in Principles of Management and Leadership is designed for practising or aspiring junior-level managers and supervisors responsible for first-level management. The CMI Level 3 Principles of Management and Leadership course enhances the skills of junior managers and supervisors in effective decision-making, communication and motivating the employees to attain maximum productivity and achieve clearly defined outcomes. Our CMI Level 3 Award is a concise and shorter course than the Certificate and Diploma, providing you with complete professionalism to become an efficient junior manager or supervisor. You'll develop essential management and supervisory techniques, enabling you to manage workplace problems with maximum competence. You'll have a wide range of units to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Support and monitor goals Provide instructions around objectives Give direction and guidance Support day-to-day operations Effective project planning Providing an overview of the roles and responsibilities required for managers and developing the skills required to succeed Foundation Chartered Manager offers professional recognition and access to the tools to facilitate continuing professional development (CPD) against our Professional Standard For Organisations: Making sure teams can meet organisational objectives Provides extensive knowledge and skills required to be a manager as part of an organisation The capability to apply learning in the context of another organisation or industry sector Key Highlights Are you a practising or aspiring manager and want to supervise or manage a team to achieve clearly defined outcomes? Then, the CMI Level 3 qualification in Principles of Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 3 Principles of Management and Leadership can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £31,051 per annum Supervisor, with an estimated average salary of £34,000 per annum Shift Manager, with an estimated average salary of £36,216 per annum Project Officer, with an estimated average salary of £37,451 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring junior-level managers and supervisors. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression There are numerous progression opportunities will be available on successful completion of a Level 3 qualification in Principles of Management and Leadership, Progression to other qualifications at the same level (E.g. from Level 3 Award to Level 3 Certificate etc.) Progression to other qualifications at the next level (E.g. from Level 3 Certificate to Level 4 or 5 Certificate) Why gain a CMI Qualification? The CMI Level 3 Award in Principles of Management and Leadership is aimed at practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. Our CMI Level 3 Award in Principles of Management and Leadership will provide you with the key skills and competencies required to be a manager in an organisation. Once you complete this course, you can progress to further learning within the suite of Level 3 Qualifications in Principles of Management and Leadership - i.e. achieving an Award and topping up to a Certificate or Diploma. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 5 in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Award in Principles of Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete at least one unit to a minimum of 40 TUT hours, 4 credits to achieve this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Building Stakeholder Relationships Using Effective Communication Reference No : CMI 305 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of building stakeholder relationships 2. Understand different channels and types of communication used to build relationships with stakeholders. 3. Know how to respond to barriers when communicating with stakeholders. UNIT2- Managing Daily Activities to Achieve Results Reference No : CMI 312 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose of daily work activities in the context of an organisation. 2. Understand how to prioritise and set objectives for daily work activities. 3. Know how to organise and allocate work. UNIT3- Principles of management and leadership Reference No : CMI 301 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand how organisations operate. 2. Understand the management role 3. Understand the application of management and leadership approaches. UNIT4- Developing the Knowledge, Skills and Abilities of Individuals and Teams Reference No : CMI 307 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of developing the knowledge, skills and abilities of individuals and teams. 2. Know different types of development opportunities available to support individuals and teams. 3. Be able to identify and select development opportunities for individuals and teams. UNIT5- Managing a Team to Achieve Results Reference No : CMI 302 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role and purpose of teams 2. Be able to recognise the characteristics of a high performing team. 3. Know how to lead, communicate with and motivate a high performing team. UNIT6- Managing Individuals to be Effective in their Role Reference No : CMI 303 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand an individual's work role and responsibilities 2. Know how to set objectives with individuals. 3. Know how to support individuals to perform well UNIT7- Principles of Communication in the Workplace Reference No : CMI 304 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Know the channels and types of communication used in the workplace. 2. Understand the communication cycle. 3. Be able to plan communication for a target audience. UNIT8- Managing Budgets and Resources Reference No : CMI 314 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the importance of managing resources in own area of responsibility. 2. Understand the use of budgets in an organisation. 3. Understand how to manage costs within a budget. UNIT9- Managing Data and Information Reference No : CMI 318 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for collecting data and information. 2. Know how to manage data and information. 3. Know how to interpret data and information and communicate findings. UNIT10- Managing Meetings Reference No : CMI 319 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purposes and types of meetings. 2. Understand how to prepare for meetings. 3. Understand how to facilitate and chair meetings. UNIT11- Managing Own Personal and Professional Development Reference No : CMI 321 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the benefits of personal and professional development. 2. Know how to identify opportunities for personal and professional development. 3. Know how to create and monitor a personal and professional development plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.