7986 Mode courses in Cardiff delivered Online

Duration 5 Days 30 CPD hours This course is intended for Network and security architects and consultants who design the enterprise and data center networks and VMware NSX environments Overview By the end of the course, you should be able to meet the following objectives: Describe and apply a design framework Apply a design process for gathering requirements, constraints, assumptions, and risks Design a VMware vSphere virtual data center to support NSX-T Data Center requirements Create a VMware NSX Manager™ cluster design Create a VMware NSX Edge™ cluster design to support traffic and service requirements in NSX-T Data Center Design logical switching and routing Recognize NSX-T Data Center security best practices Design logical network services Design a physical network to support network virtualization in a software-defined data center Create a design to support the NSX-T Data Center infrastructure across multiple sites Describe the factors that drive performance in NSX-T Data Center This five-day course provides comprehensive training on considerations and practices to design a VMware NSX-T? Data Center environment as part of a software-defined data center strategy. This course prepares the student with the skills to lead the design of NSX-T Data Center offered in release 3.2, including design principles, processes, and frameworks. The student gains a deeper understanding of the NSX-T Data Center architecture and how it can be used to create solutions to address the customer?s business needs. Course Introduction Introduction and course logistics Course objectives Design Concepts Identify design terms Describe framework and project methodology Describe VMware Validated Design? Identify customers? requirements, assumptions, constraints, and risks Explain the conceptual design Explain the logical design Explain the physical design NSX Architecture and Components Recognize the main elements in the NSX-T Data Center architecture Describe the NSX management cluster and the management plane Identify the functions and components of management, control, and data planes Describe the NSX Manager sizing options Recognize the justification and implication of NSX manager cluster design decisions Identify the NSX management cluster design options NSX Edge Design Explain the leading practices for edge design Describe the NSX Edge VM reference designs Describe the bare-metal NSX Edge reference designs Explain the leading practices for edge cluster design Explain the effect of stateful services placement Explain the growth patterns for edge clusters Identify design considerations when using L2 bridging services NSX Logical Switching Design Describe concepts and terminology in logical switching Identify segment and transport zone design considerations Identify virtual switch design considerations Identify uplink profile, VMware vSphere© Network I/O Control profile, and transport node profile design considerations Identify Geneve tunneling design considerations Identify BUM replication mode design considerations NSX Logical Routing Design Explain the function and features of logical routing Describe NSX-T Data Center single-tier and multitier routing architectures Identify guidelines when selecting a routing topology Describe the BGP and OSPF routing protocol configuration options Explain gateway high availability modes of operation and failure detection mechanisms Identify how multitier architectures provide control over stateful service location Identify VRF Lite requirements and considerations Identify the typical NSX scalable architectures NSX Security Design Identify different security features available in NSX-T Data Center Describe the advantages of an NSX Distributed Firewall Describe the use of NSX Gateway Firewall as a perimeter firewall and as an intertenant firewall Determine a security policy methodology Recognize the NSX-T Data Center security best practices NSX Network Services Identify the stateful services available in different edge cluster high availability modes Describe failover detection mechanisms Explain the design considerations for integrating VMware NSX© Advanced Load Balancer? with NSX-T Data Center Describe stateful and stateless NSX-T Data Center NAT Identify benefits of NSX-T Data Center DHCP Identify benefits of metadata proxy Describe IPSec VPN and L2 VPN Physical Infrastructure Design Identify the components of a switch fabric design Assess Layer 2 and Layer 3 switch fabric design implications Review guidelines when designing top-of-rack switches Review options for connecting transport hosts to the switch fabric Describe typical designs for VMware ESXi? compute hypervisors with two pNICs Describe typical designs for ESXi compute hypervisors with four or more pNICs Describe a typical design for a KVM compute hypervisor with two pNICs Differentiate dedicated and collapsed cluster approaches to SDDC design NSX Multilocation Design Explain scale considerations in an NSX-T Data Center multisite design Describe the main components of the NSX Federation architecture Describe the stretched networking capability in Federation Describe stretched security use cases in Federation Compare Federation disaster recovery designs NSX Optimization Describe Geneve Offload Describe the benefits of Receive Side Scaling and Geneve Rx Filters Explain the benefits of SSL Offload Describe the effect of Multi-TEP, MTU size, and NIC speed on throughput Explain the available N-VDS enhanced datapath modes and use cases List the key performance factors for compute nodes and NSX Edge nodes

Duration 5 Days 30 CPD hours This course is intended for Network and security architects and consultants who design the enterprise and data center networks and NSX environments Overview By the end of the course, you should be able to meet the following objectives: Describe and apply a design framework Apply a design process for gathering requirements, constraints, assumptions, and risks Design a VMware vSphere virtual data center to support NSX requirements Create a VMware NSX Manager™ cluster design Create a VMware NSX Edge™ cluster design to support traffic and service requirements in NSX Design logical switching and routing Recognize NSX security best practices Design logical network services Design a physical network to support network virtualization in a software-defined data center Create a design to support the NSX infrastructure across multiple sites Describe the factors that drive performance in NSX This five-day course provides comprehensive training on considerations and practices to design a VMware NSX© environment as part of a software-defined data center strategy. This course prepares the student with the skills to lead the design of an NSX environment, including design principles, processes, and frameworks. The student gains a deeper understanding of the NSX architecture and how it can be used to create solutions to address the customer?s business needs. Course Introduction Introduction and course logistics Course objectives NSX Design Concepts Identify design terms Describe framework and project methodology Describe the role of VMware Cloud Foundation? in NSX design Identify customers? requirements, assumptions, constraints, and risks Explain the conceptual design Explain the logical design Explain the physical design NSX Architecture and Components Recognize the main elements in the NSX architecture Describe the NSX management cluster and the management plane Identify the functions and components of management, control, and data planes Describe the NSX Manager sizing options Recognize the justification and implication of NSX Manager cluster design decisions Identify the NSX management cluster design options NSX Edge Design Explain the leading practices for edge design Describe the NSX Edge VM reference designs Describe the bare-metal NSX Edge reference designs Explain the leading practices for edge cluster design Explain the effect of stateful services placement Explain the growth patterns for edge clusters Identify design considerations when using L2 bridging services NSX Logical Switching Design Describe concepts and terminology in logical switching Identify segment and transport zone design considerations Identify virtual switch design considerations Identify uplink profile and transport node profile design considerations Identify Geneve tunneling design considerations Identify BUM replication mode design considerations NSX Logical Routing Design Explain the function and features of logical routing Describe the NSX single-tier and multitier routing architectures Identify guidelines when selecting a routing topology Describe the BGP and OSPF routing protocol configuration options Explain gateway high availability modes of operation and failure detection mechanisms Identify how multitier architectures provide control over stateful service location Identify EVPN requirements and design considerations Identify VRF Lite requirements and considerations Identify the typical NSX scalable architectures NSX Security Design Identify different security features available in NSX Describe the advantages of an NSX Distributed Firewall Describe the use of NSX Gateway Firewall as a perimeter firewall and as an intertenant firewall Determine a security policy methodology Recognize the NSX security best practices NSX Network Services Identify the stateful services available in different edge cluster high availability modes Describe failover detection mechanisms Compare NSX NAT solutions Explain how to select DHCP and DNS services Compare policy-based and route-based IPSec VPN Describe an L2 VPN topology that can be used to interconnect data centers Explain the design considerations for integrating VMware NSX© Advanced Load Balancer? with NSX Physical Infrastructure Design Identify the components of a switch fabric design Assess Layer 2 and Layer 3 switch fabric design implications Review guidelines when designing top-of-rack switches Review options for connecting transport hosts to the switch fabric Describe typical designs for VMware ESXi? compute hypervisors with two pNICs Describe typical designs for ESXi compute hypervisors with four or more pNICs Differentiate dedicated and collapsed cluster approaches to SDDC design NSX Multilocation Design Explain scale considerations in an NSX multisite design Describe the main components of the NSX Federation architecture Describe the stretched networking capability in Federation Describe stretched security use cases in Federation Compare the Federation disaster recovery designs NSX Optimization and DPU-Based Acceleration Describe Geneve Offload Describe the benefits of Receive Side Scaling and Geneve Rx Filters Explain the benefits of SSL Offload Describe the effect of Multi-TEP, MTU size, and NIC speed on throughput Explain the available enhanced datapath modes and use cases List the key performance factors for compute nodes and NSX Edge nodes Describe DPU-Based Acceleration Define the NSX features supported by DPUs Describe the hardware and networking configurations supported with DPUs

Duration 5 Days 30 CPD hours This course is intended for This course is intended for those responsible for the installation, configuration, maintenance, or troubleshooting of PGP Universal Server or PGP Desktop. Overview This course provides instruction on PGP Universal Server 3.2 and PGP Desktop 10.2.At the completion of the course, you will be able to: Describe the features, concepts, components, and terminology of both the PGP Universal Server 3.2 and PGP Desktop 10.2products. Install PGP Universal Server 3.2 and complete setup using the most commonly configured options. Install a managed and customized PGP Desktop 10.2 client. Configure, complete administration tasks for, and use PGP Whole Disk Encryption and other PGP Desktop features. Configure policy-based messaging security for internal and external recipients. Create and modify users, user policies, and groups using either manual or directory integration methods. Combine two or more PGP Universal Servers into a cluster. This is designed to provide you with the fundamental knowledge a nd hands-on lab experience to install, administer, and troubleshoot the PGP Universal Management Server and primary client product. Cryptography Essentials Cryptography defined Caesar cipher Symmetric-Key Cryptography Public-Key Cryptography PGP Public-Key Cryptography Digital Signatures Trust Models Keys, Key Signatures and Key properties Verifying keys with key fingerprints Passphrases Certificates PGP Product Information PGP Universal Server PGP Desktop PGP Command Line PGP Support Package for BlackBerry PGP Mobile PGP iOS Viewer Installing PGP Universal Server PGP Universal Server overview Installation tasks and options Completing the PGP Universal Server Setup Assistant Administrative Keys A review of trust and verification The Organization Key The Organization Certificate Configuration and usage of the Additional Decryption Key Other certificates used for trust on PGP Universal Server Ignition key types and features Consumers and Groups Consumers and Groups PGP product user definition Consumer groups Introduction to consumer policy How users, groups, and policy work together Server Messaging Learn Mode In-depth look at Mail Proxy configuration Description of server mail flow and typical configurations Monitoring and Reporting Server monitoring and logging Updates, backups, and restoring Mail Policy Definition of policy chains and rules Rule conditions, actions, and key searches Default mail flow and message policy Adding custom chains to mail flow Overview of various types of policy chains Demonstration and detailed explanation of adding a rule Special messaging actions and dictionaries Key Not Found Problems that require a Key Not Found policy Introduction to Key Not Found configuration Web Messenger Definition of Web Messenger Description of functionality Demonstration of end-user inbox creation Inbox and service administration Inbox replication and backup Customization templates Regular Email option for Web Messenger PDF Messenger statement and certified delivery How the Out of Mail Stream Consumer Policy option functions PGP public key directories Smart Trailer invitation option overview PGP Desktop / S/MIME option overview PGP Universal Satellite overview Preparing Universal Server for PGP Desktop Clients Introduction to directory synchronization High-level overview of LDA P How the server uses a directory to add and assign users to groups Configuring PGP Universal Server Directory Synchronization Keys Managed key configuration Key modes Subkeys Key usage flags Smart card Introduction to key management services Installing PGP Desktop System requirements Citrix and TS compatibility Downloading a custom PGP Desktop installer Modifying installed components Configuring Client Enrollment Definition of enrollment Email, LDA P, and Silent enrollment type overview General PGP Desktop Policy General PGP Desktop Policy Options on the General Card of the PGP Desktop settings of a consumer policy Licensing managed PGP Desktop clients Updating settings for managed installations PGP Desktop Messaging How PGP Desktop affects messaging infrastructure Options on the Messaging Card of the PGP Desktop settings of a consumer policy MAPI encrypt and sign buttons and offline mail processing Configuring PGP Whole Disk Encryption What is Whole Dis k Encryption Configuring WDE PGP Whole Disk Encryption for Windows PGP Whole Disk Encryption for Mac OSX PGP w hole Disk Encryption for Linux PGP Whole Disk Encryption Management and Recover The pgpwd command-line tool Logon failure and reporting The WDE-ADMIN group for large-scale administration PGP Whole Disk Encryption in the PGP Desktop settings of a consumer policy, including authentication methods and user per missions Recovery options PGP NetShare Defining PGP NetShare Encrypted folder creation Configuration of the PGP Universal Server Consumer Policy options for NetShare, including automated folder protection and application-based file protection Client-side administration features for PGP NetShare Miscellaneous compatibility and feature information about PGP NetShare Active Directory Group integration and PGP NetShare usage demonstrations Other PGP Desktop Utilities PGP Zip file and folder protection Securely erasing information using PGP Shredder and the Shred Free Space features PGP Virtual Disk secure volumes Usage cases and PGP Portable definition Clustering How PGP Universal Server Clustering works Using the DMZ Clustering Zone Cluster failover Web Messenger inbox replication Demonstration of cluster creation

Overview This comprehensive course on Understand Piping & Instrumentation Diagrams P&IDs will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Understand Piping & Instrumentation Diagrams P&IDs comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? At the end of the course there will be an online written test, which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Understand Piping & Instrumentation Diagrams P&IDs. It is available to all students, of all academic backgrounds. Requirements Our Understand Piping & Instrumentation Diagrams P&IDs is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 119 lectures • 08:26:00 total length •Introduction: 00:04:00 •What's a P&ID ?: 00:03:00 •Why is a P&ID so important ?: 00:02:00 •Who uses P&ID's ?: 00:06:00 •How do P&ID's look like ?: 00:08:00 •Introduction- PID READING: 00:02:00 •Anatomy of a P&ID: 00:01:00 •The title block: 00:03:00 •The drawing scale: 00:03:00 •The grid system: 00:02:00 •The revision block: 00:03:00 •Changes: 00:02:00 •Notes and legends: 00:03:00 •Valve symbols: 00:14:00 •Valve actuator symbols: 00:09:00 •Control valve designations: 00:02:00 •Standards and conventions for valve status: 00:07:00 •Process equipment symbols: 00:12:00 •Piping symbols: 00:03:00 •Pipe fitting symbols: 00:03:00 •Isolating, venting & draining symbols for ease of maintenance: 00:05:00 •Instrumentation: 00:03:00 •Sensing devices and detectors: 00:04:00 •Location symbols: 00:04:00 •Modifiers and transmitters: 00:05:00 •Indicators and recorders: 00:03:00 •Controllers: 00:03:00 •Example #1 : Identifying process equipment and flow paths: 00:05:00 •Example #2 : Identifying valve position and failure mode: 00:03:00 •Example #3 : Identifying the symbols: 00:02:00 •Piping designation code: 00:06:00 •Equipment designation code: 00:03:00 •Instrument designation code: 00:02:00 •Miscellaneous designation codes: 00:02:00 •The process: 00:01:00 •Process control: 00:06:00 •The control loop: 00:02:00 •Process control terms: 00:10:00 •Control loops : Feedback control: 00:02:00 •Pressure control loops: 00:01:00 •Flow control loops: 00:01:00 •Level control loops: 00:01:00 •Temperature control loops: 00:01:00 •Multi-variable loops: 00:02:00 •Feedforward control: 00:02:00 •Feedforward + Feedback: 00:01:00 •Cascade control: 00:08:00 •Split range control: 00:03:00 •Operations on control signals: 00:02:00 •Ratio control: 00:02:00 •Batch control: 00:01:00 •Selective control: 00:01:00 •Do we need to control at all ?: 00:01:00 •Principles of equipment-wise control: 00:10:00 •Pipe control system: 00:02:00 •Control of a single pipe: 00:02:00 •Control of pressure in a pipe: 00:03:00 •Control of flow in a pipe: 00:04:00 •Flow merging: 00:08:00 •Flow splitting: 00:05:00 •Centrifugal pump control: 00:04:00 •Control valve vs Variable Frequency Drive (VFD) for centrifugal pumps: 00:03:00 •Minimum flow control for centrifugal pumps: 00:09:00 •Positive displacement pump control: 00:02:00 •Control by a recirculation pipe for PD pumps: 00:03:00 •Variable Speed Drive (VSD) control for PD pumps: 00:01:00 •Control by stroke adjustment for PD pumps: 00:01:00 •Compressor control system: 00:02:00 •Compressor capacity control: 00:12:00 •Compressor anti-surge control: 00:03:00 •Heat transfer equipment control: 00:02:00 •Heat exchanger direct control system: 00:04:00 •Heat exchanger bypass control system: 00:04:00 •Reactor temperature control: 00:06:00 •Air cooler control: 00:02:00 •Heat exchanger for heat recovery: 00:01:00 •Heat exchanger back pressure control: 00:02:00 •Basic fired heater control: 00:08:00 •Complex fired heater control: 00:05:00 •Container and vessel control: 00:07:00 •Container blanket gas control: 00:02:00 •Safety strategies: 00:01:00 •Concept of Safety Instrumented Systems (SIS): 00:01:00 •SIS actions and types: 00:14:00 •SIS extent: 00:02:00 •SIS requirement: 00:03:00 •Anatomy of a SIS: 00:02:00 •SIS element symbols: 00:01:00 •SIS primary elements : Sensors: 00:03:00 •SIS final elements: 00:04:00 •Switching valve actuator arrangements: 00:02:00 •Valve position validation: 00:02:00 •Merging a switching valve and a control valve: 00:03:00 •SIS logics: 00:01:00 •Showing safety instrumented functions on P&ID's: 00:07:00 •Discrete control: 00:05:00 •Alarm system: 00:02:00 •Anatomy of alarm systems: 00:02:00 •Alarm requirements: 00:06:00 •Alarm system symbology in P&ID's: 00:06:00 •Concept of common alarms: 00:01:00 •Fire and Gas Detection Systems (FGS): 00:03:00 •Electric motor control: 00:07:00 •P&ID representation of commands and responses: 00:05:00 •P&ID representation of inspection and repair: 00:05:00 •P&ID example of electro-motor control: 00:04:00 •P&ID example #1 : Legend and specifications: 00:05:00 •P&ID example #2 : Hydrogen delivery station: 00:16:00 •P&ID example #3 : Acid system: 00:13:00 •P&ID example #4 : Centrifugal pump: 00:09:00 •P&ID example #5 : Utility station: 00:04:00 •P&ID example #6 : Waste water filter: 00:08:00 •P&ID example #7 : Steam separator: 00:15:00 •P&ID example #8 : Flare knock-out drum: 00:14:00 •P&ID example #9 : Centrifugal compressor: 00:05:00 •P&ID example #10 : Hydrogen production from shale gas: 00:11:00 •P&ID example #11 : Fired heater: 00:07:00 •Resources - Understand Piping & Instrumentation Diagrams P&IDs: 00:00:00 •Assignment - Understand Piping & Instrumentation Diagrams P&IDs: 00:00:00

Duration 3 Days 18 CPD hours There are good reasons Adobe Premiere Pro is such a popular post-production video editing software application. It excels for a wide variety of uses; tapeless and DSLR footage; cross-platforms, open workflows for easy collaboration, powerful metadata features for greater editing and production efficiency, plus real-time 3D editing and Virtual Reality. This four-day course is ideal for beginners, as well as Final Cut Pro and Avid editors - or for anyone who is involved in a content creation environment. Adobe Premiere Interface Performing Nonlinear Editing in Premiere Pro Looking at the Standard Digital Video Workflow Enhancing the Workflow with Premiere Pro Expanding the Workflow Incorporating other Components into the Editing Workflow Adobe Creative Cloud Video Workflow Touring the Premiere Pro Workspace Looking at the Workspace Layout Customizing the Workspace Introducing Preferences Keyboard Shortcuts Moving, Backing up, and Syncing User Settings Setting up a Project Setting up a Sequence Setting up the Timeline Importing Media Importing Assets Working with ingest Options and Proxy Media Working with the Media Browser Importing Images Using Adobe Stock Customizing the Media Cache Recording a Voice-over Organizing Media Project Panel Working with Bins Monitoring Footage Modifying Clips Mastering the Essentials of Video Editing Using the Source Monitor Navigating the Timeline Essential Editing Commands Working with Clips and Markers Using Program Monitor Controls Setting the Playback Resolution Playing back VR Video Using Markers Using Sync Lock and Track Lock Finding Gaps in the Timeline Selecting Clips Moving Clips Extracting and Deleting Segments Adding Transitions Understanding Transitions Edit points and Handles Adding Video Transitions Using A/B mode to Fine-tune a Transition Adding Audio Transitions Performing Advanced Editing Techniques Performing Three or Four-point Editing Changing Playback Speed Replacing Clips and Footage Nesting Sequences Performing Regular Trimming Performing Advanced Trimming Trimming in the Program Monitor Putting Clips in Motion Adjusting the Motion Effect Changing Clip Position, Size, and Rotation Working with Keyframe Interpolation Using other Motion-related Effects Multi-camera Editing Following the Multi-camera Process Creating a Multi-camera Sequence Switching Multiple Cameras Finalizing Multi-camera Editing Editing and Mixing Audio Setting up the Interface to Work with Audio Examining Audio Characteristics Creating a Voice-over Scratch Track Adjusting Audio Volume Normalizing Audio Creating a Split Edit Adjusting Audio Levels for a Clip Sweetening Sound Sweetening Sound with Audio Effects Adjusting EQ Cleaning up Noisy Audio Fading Audio with Essential Sounds Adding Video Effects Working with Effects Master Clip Effects Masking and Tracking Visual Effects Keyframing Effects Effect Presets Frequently Used Effects Improving Clips with Color Correction and Grading Following a Color-oriented Workflow An overview of Color-oriented Effects Fixing Exposure Problems Fixing Color Balance Using Special Color Effects Creating a Look Exploring Compositing Techniques Understanding an Alpha Channel Making Compositing Part of Your Projects Working with the Opacity Effect Working with Alpha-channel Transparencies Color Keying a Green Screen Shot Using Mattes Creating Titles An Overview of Shapes & Type Loading in Graphics Using the Essentials Graphic Panel Browsing Templates Saving Templates Mastering Video Typography Essentials Creating Titles Stylizing Text Making Text Roll and Crawl Introducing Captions Managing Your Projects Using the File menu Using the Project Manager Performing the Final Project Management Steps Importing Projects or Sequences Managing Collaboration Using the Libraries Panel Managing Your Hard Drives Exporting Frames, Clips, and Sequences Overview of Export Options Exporting Single Frames Exporting a Master Copy Working with Adobe Media Encoder Uploading to Social Media Exchanging with Other Editing Applications Additional course details: Nexus Humans Adobe Premiere Pro training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Adobe Premiere Pro course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Motorsport is as much a business as it is a sport. Our new master’s programme will provide students with a broad range of modules which examine the national and international aspects of the industry from a commercial perspective. From governance, structure and international sports law, through to the importance and interdependence of commercial rights holders, promoters, manufacturer, teams, sponsors and the role played by the media, this course is aimed at enhancing the professional and career prospects of those with an aspiration of working within this exciting and challenging global industry. Our programme will help you to develop as professionals with a strong grounding in ethics and a clear sense of how motorsport relates to various cultures, stakeholders and the sectors it interacts with.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Leadership and Management development, Leadership training, management training, Leadership development

Historical Association webinar series: Building different types of historical knowledge Presenters: Claire Holliss This third session will focus on how a range of different teachers have dealt with student misconceptions about interpretations. It will first consider how teachers have helped their students to read the work of historians sensitively and will then discuss how teachers have designed teaching sequences to build students’ understanding of this aspect of the discipline.   To use your corporate webinar offer on this webinar please fill in this form: https://forms.office.com/e/9JZCQ0RUkJ

Our popular Legal Secretary and Office Skills Diploma Course will supply you with the skills and confidence required to start a lucrative career in the UK's legal system. You will become an excellent asset to the administration and operation of any high-performing law firm. The training will cover not only essential knowledge regarding UK legalities but also crucial office-based skills. You will be expertly trained in commonly used legal terminology, alongside tuition on vital practises that you can expect to encounter every day, such as wills, contracting, insurance, and property. Additionally, you will also be coached in the performing exemplary data management, customer service, and mastery of Microsoft office tools. By completing the course, you can be sure that you will have grasped the fundamental requirements to be a sought-after Legal Secretary. By signing up for the Legal Secretary and Office Skills Diploma Course, you will attain the capabilities expected for a law firm , both in terms of knowledge and administration competencies. The tutorial contains an extensive range of useful study tools, along with interactive exercises. All modules can be taken at your own pace, and you will rapidly move through all the lessons. Enrol now for an exciting future in the legal progression. Why choose this Legal Secretary and Office Skills Diploma Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is designed for those who work in the UK's legal system, typically in a supportive or secretarial role. Career path The training delivered by the Legal Secretary and Office Skills Diploma Course will be beneficial to those working in a law firm office or individuals supporting a barrister or solicitor. As such, it will directly assist roles or positions such as: Legal Secretary Paralegal Legal Assistant Law Graduate Legal Advice Consultant Course Content Module 01: Introduction to Legal Secretary Introduction to Legal Secretary 00:25:00 Module 02: English Law & Legal Systems English Law and Legal Systems 00:22:00 Module 03: The Legal Workplace & Professionals The Legal Workplace and Professionals 00:20:00 Module 04: Law of Contract & Law of Tort Law of Contract & Law of Tort 00:31:00 Module 05: Wills, Probate and Estate Law Practice Wills, Probate, Estate Law 00:23:00 Module 06: Property Law & Conveyancing Practice Property Law & Conveyancing Practice 00:22:00 Module 07: Family Law and Insurance Practice Family Law and Insurance Practice 00:26:00 Module 08: Professional Writings and Documents Professional Writing and Documents 00:30:00 Module 09: Document Proofreading and Editing Document Proofreading and Editing 00:24:00 Module 10: Meeting Management & Minute Taking Meeting Management & Minute Taking 01:09:00 Module 11: Customer Service and Telephone Handling Skills Customer Service and Telephone Handling Skills 00:23:00 Module 12: Data Management and Record-Keeping Data Management and Record-Keeping 00:16:00 Module 13: Other Essential Skills for Secretarial Role Other Essential Skills for Secretarial Role 00:22:00 Module 14: Professional Conduct and Ethics Professional Conduct and Ethics 00:25:00 Microsoft Word Essentials New Document and Templates 00:02:00 Tabs, Ribbons and Groups 00:03:00 Zoom and Rulers in Word 00:02:00 Editing the Word Document 00:03:00 Insert Pictures with Word 00:05:00 Insert Shape and Text Box in Word 00:02:00 Review Tab in Word 00:03:00 Layout in Word 00:02:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Powerpoint Essentials New PowerPoint Presentation and Templates 00:02:00 Tabs Ribbons and Groups PowerPoint 00:03:00 First Slide and Designing the Slide 00:02:00 Home Tab and Updates in PowerPoint 00:02:00 Buttons in PowerPoint 00:01:00 Inserting Pictures in PowerPoint 00:04:00 Presentation Mode 00:01:00 Animations Tab 00:05:00 File Options in Word 00:02:00 Closing and Reopening in Word 00:01:00 Microsoft Outlook Essentials Setting Up Outlook with Accounts 00:03:00 Tabs, Ribbons and Groups in Outlook 00:03:00 Navigation Bar in Outlook 00:01:00 Organizing Outlook with Favorites and Folders 00:03:00 Additional Options inside Outlook Tabs 00:01:00 Reading, Writing and Receiving Emails 00:08:00 Attaching Items in Outlook Mails 00:03:00 The View Tab in Outlook 00:02:00 Create a Rule to move emails to a folder 00:04:00 Insert a screen shot from Excel 00:02:00 Microsoft Excel - Top 50 Keyboard Shortcuts Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Mock Exam Mock Exam - Legal Secretary and Office Skills 00:20:00 Final Exam Final Exam - Legal Secretary and Office Skills 00:20:00 Recommended Readings Recommended Readings: Legal Secretary and Office Skills 00:00:00 Assignment Assignment - Legal Secretary and Office Skills Unlimited Order Your Certificate Order your Certificate QLS 00:00:00