1738 Mode courses in Liverpool delivered Live Online

The essential course for anyone who wants to find out about the EFQM Model and RADAR and how these tools can benefit their organisation. Whilst this training is effective as a stand-alone course, it is also the starting point for all EFQM qualification routes. Who is it for? This course is suitable for anyone who wants to understand the new EFQM Model and how it can be used to make their organisation more effective. It provides a good overview for consultants who want to add the Model/RADAR to their portfolio of products and services. It is also a pre-requisite for anyone considering one of the EFQM qualification routes as a way of progressing their management development and career. Pre-requisites for this course None Benefits By the end of the course, participants will be able to: explain how the EFQM Model could benefit their organisation and how it could be used to overcome current and future challenges explain how the Model is structured and how the different elements apply to their organisation apply RADAR, the diagnostic and assessment tool, to identify strengths and areas for improvement conduct a high-level health check of their organisation Following the welcome and introduction, this course comprises of 9 modules: Module 1 Why we need a model to face & master complexity? Why the EFQM Model? Module 2 Introduction to the EFQM Model Module 3 The Model (part 1): Direction Module 4 The EFQM Model Module 5 The Model (part 3): Results Module 6 RADAR Module 7 Assessment Module 8 Data & Insights Module 8 Next steps Delivery The course is delivered through a virtual trainer led live class Cost £450 + VAT which includes the training course, the EFQM Model e-book and your EFQM Foundation Certificate. If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Platelet-rich Plasma (PRP) treatments Nationally Recognised Qualification No previous experience or qualifications needed Open College Network Accreditation Level 4 (as required for minimally invasive procedures) Covers standards set by HEE Employed (salon) or Self-Employed opportunities Basic understanding of English language required OPEN TO ALL APPLICANTS

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale. Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about. Outcomes – Participants will be able to: Research and understand each unique customer to demonstrate expertise; Conduct productive meetings to discover useful information to formulate the most effective solution(s); Propose plans that are fully aligned with the target’s situation and needs; Increase abilities to engage and motivate the prospect/client through compelling presentations; Convey emotional intelligence enthusiasm and sincerity to get client buy-in; Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.   Online Format—Sales Presentation Skills is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future. Alan M. Kriegstein, PresidentALA Scientific Instruments, Inc.

Total GPRS training course description GPRS is a packet switched access mode for GSM systems, which will enable more efficient use of the radio resources leading to increased data speeds and capacity. It is an important migration step toward 3G networks. This course provides a detailed analysis of the workings and implications of GPRS. What will you learn Explain what GPRS is. Describe the GPRS protocol stack. Describe the GPRS architecture Total GPRS training course details Who will benefit: Anyone who needs to know more about GPRS. Prerequisites: Total GSM Duration 2 days Total GPRS training course contents GPRS network architecture Review of GSM architecture, the new network entities required for GPRS. How the existing GSM network entities needs to be upgraded. How GPRS roaming will work. How intra and inter PLMNs work together. How billing works in the GPRS network. IP over GPRS Brief review of IP, IP stack over GPRS, IP addressing in GPRS, DHCP, GPRS configuration for IP. IP packet flows. WAP and GPRS. GPRS interfaces Messaging scenarios used over the GPRS Gb, Gs and Gp Interfaces. How the handset performs a GPRS attach and detach. GPRS roaming and how it works. Links used between GPRS Roaming Exchanges (GRX). GPRS terminal attach message flow in the NSS, PDP context message flow in the NSS, GPRS paging message flow, GPRS terminal detach message flow. GPRS protocol stack The components of the protocol stack. How each component works. How encapsulated packets are sent. How each component links to the next component. GPRS air interface The new GPRS channels required. How the new channels work. How to map GPRS logical channels onto physical channels. How they enable session activation. The difference between master PDCHs and slave PDCHs. GPRS terminals The 3 classes of terminal available. How the handset performs a GPRS attach and detach.

Complete VB.Net training course description A hands on introduction to programming in Visual BASIC .Net. What will you learn Build Visual BASIC applications. Build simple components Debug Visual BASIC programs. Examine existing code and determine its function. Complete VB.Net training course details Who will benefit: Anyone wishing to program in Visual BASIC. Anyone wishing to build Windows based applications. Prerequisites: None although experience in another high level language would be useful. Duration 5 days Complete VB.Net training course contents Writing your first program Visual Studio, forms designer, running VB programs, the UI, properties, writing the code. Toolbox Controls Basic use, input controls, ActiveX controls. Menus and Dialog Boxes Menus, Dialog Box controls, event procedures. Visual Basic .NET variables and operators Variables, I/O, data types, constants, operators, Math Methods, precedence. Decision Structures and Loops and Timers Event-Driven programming, If…Then, Select Case, For…Next Loops, Timer Control. Debugging Visual Basic .NET Programs Break Mode, watch & command windows. Structured Error Handling Try...Catch, Finally, Err Object, retry periods. Modules and Procedures Standard modules, public variables, procedures. Arrays and Collections to Manage Data Fixed-Size & dynamic Arrays, ReDim Preserve, object collections, Controls Collection. Text Files and String Processing Text Box object, Text String methods, sorting. Automating Office Applications Application objects, automation in VB, the Object Browser, the Process Component. Deploying Visual Basic .NET Applications Planning a deployment, ways to deploy an application, deployment projects, options. Managing Windows Forms Forms, positioning, manipulation, adding controls, organizing controls, Startup Object. Adding Graphics and Animation Effects System.Drawing namespace, coordinates, SystemPaint Event, animation, transparency. Inheriting Forms and Creating Base Classes Inheriting forms, inheritance picker, base classes and inheritance, classes in projects. Working with Printers PrintDocument class, Text Box object, Print Preview and Page Setup Dialog Boxes. Database programming with ADO.NET Databases, ADO.NET, Data Adapters, Datasets, Bound & Navigation Controls. Displaying database records, formatting DataGrid cells, updating the database. Displaying HTML Documents Using IE IE Object, Internet Controls, IE Events. Web Forms for Interactive Web Applications ASP.NET, Web Forms vs. Windows Forms, HTML controls, web applications, event procedures for web forms controls.

Advanced Junos Security training course description This course provides students with intermediate routing knowledge and configuration examples. The course includes an overview of protocol-independent routing features, load balancing and filter-based forwarding, OSPF, BGP, IP tunneling, and high availability (HA) features. Junos Intermediate Routing (JIR) is an intermediate-level course. What will you learn Demonstrate the understanding of integrated user firewall. Implement next generation Layer 2 security features. Implement virtual routing instances in a security setting. Utilize Junos tools for troubleshooting Junos security implementations. Implement IPS policy. Advanced Junos Security training course details Who will benefit: Individuals responsible for implementing, monitoring, and troubleshooting Junos security components. Prerequisites: Intro to the Junos Operating System Duration 5 days Advanced Junos Security training course contents Junos Layer 2 Packet Handling and Security Features Transparent Mode Security Secure Wire Layer 2 Next Generation Ethernet Switching MACsec Lab 2 Implementing Layer 2 Security Virtualization Virtualization Overview Routing Instances Logical Systems Lab 3 Implementing Junos Virtual Routing AppSecure Theory AppSecure Overview AppID Overview AppID Techniques Application System Cache Custom Application Signatures AppSecure Implementation AppTrack AppFW AppQoS APBR SSL Proxy Lab 4 Implementing AppSecure Working with Log Director Log Director Overview Log Director Components Installing and setting up Log Director Clustering with the Log Concentrator VM Administrating Log Director Lab 5 Deploying Log Director Sky ATP Theory Sky ATP Overview Monitoring Sky ATP Analysis and Detection of Malware Sky ATP Implementation Configuring Sky ATP Installing Sky ATP Analysis and detection of Malware Infected Host Case Study Lab 6 Instructor Led Sky ATP Demo Implementing UTM UTM Overview AntiSpam AntiVirus Content and Web Filtering Lab 7 Implementing UTM Introduction to IPS IPS Overview Network Asset Protection Intrusion Attack Methods Intrusion Prevention Systems IPS Inspection Walkthrough IPS Policy and Configuration SRX IPS Requirements IPS Operation Modes Basic IPS Policy Review IPS Rulebase Operations Lab 8 Implementing Basic IPS Policy SDSN SDSN Overview, Components & Configuration Policy Enforcer Troubleshooting SDSN Use Cases Lab 9 Implementing SDSN Enforcement, Monitoring, and Reporting User Role Firewall and Integrated User Firewall Overview User Role Firewall Implementation Monitoring User Role Firewall Integrated User Firewall Implementation Monitoring Integrated User Firewall Lab 10 Configure User Role Firewall and Integrated User Firewall Troubleshooting Junos Security Troubleshooting Methodology Troubleshooting Tools Identifying IPsec Issues Lab 11 Performing Security Troubleshooting Techniques Appendix A: SRX Series Hardware and Interfaces Branch SRX Platform Overview High End SRX Platform Overview SRX Traffic Flow and Distribution SRX Interfaces

3G training course description This course is designed to give the delegate an understanding of the technologies used within a 3G UMTS mobile network. During the course we will investigate the UMTS air interface and the use of Wideband-Code Division Multiple Access (WCDMA) to facilitate high speed data access, together with HSPA to offer mobile broadband services. We will describe the use of soft handover rather than hard handover procedures and soft capacity sharing. The course includes a brief exploration of the UMTS protocol stack and the use of PDP Context and QoS support features. What will you learn Explain the 3G UMTS architecture. Describe the role of a Drifting & Serving RNC. Explain the use of ARQ & HARQ for mobile broadband. Describe how IMS integrates into the architecture. Describe the use of Media Gateway Controllers. Identify the temporary identities used within 3G UMTS. 3G training course details Who will benefit: Anyone working within the telecommunications area, especially within the mobile environment. Prerequisites: Mobile communications demystified Telecommunications Introduction Duration 2 days 3G training course contents D3GPP specifications 3GPP standards body, Evolution path, Frequency and bandwidth, Conceptual model, UMTS general architecture, UTRAN architecture & radio access bearer. CDMA principles CDMA principle, Code characteristics, Code requirements. CDMA requirements Synchronization, Power control, Soft handover, Rake receiver, Antenna consideration, Multi-user detection. Radio interface protocol architecture Access stratum & non-access stratum, Overall protocol structure, Logical and transport channels, Physical channels, Protocol termination. Layer 2 Protocols Medium Access Control (MAC) Protocol, Radio Link Control (RLC) Protocol, Packet Data Convergence Protocol (PDCP) protocol, Radio Interface for Broadcast/Multicast Services. Radio Resource Control (RRC) Protocol RRC Architecture, RRC Protocol State, Broadcast of information, RRC connection management, Radio bearer management, RRC connection mobility functions, Power control, Ciphering and Integrity. Mobile procedures Mobility management states and transitions, UMTS identities, Procedures in Idle mode (location updates, cell selection/ re-selection), Circuit-switched call set-up, Packet-switched context activation and context preservation, Data transfer initialization, Soft-handover procedure. Introduction to HSPA The need for high speed data, Fast HARQ, Improved scheduling, Additional channels, Soft combining, HS-DSCH codes, Uplink HSPA vs downlink HSPA, Full HSPA, Use of MIMO, Enhanced CELL_FACH.

Project Quality Management: In-House Training In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control). What You Will Learn You'll learn how to: Plan for higher quality project deliverables Measure key performance indicators on projects, processes, and products Turn data into useful project information Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction Reduce defects and waste in current project management processes Foundation Concepts Quality Defined Customer Focus Financial Focus Quality Management Process Management Cost of Quality Planning for Quality Project Manager Role in Planning Voice of the Customer Quality Management Plan Measurement System Accuracy Data Gathering Data Sampling Manage Quality Process Management Process Mapping Process Analysis Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis Control Quality The Concept of Variation Common Cause Special Cause Standard Business Reports Tracking Key Measurements Control Charts Data Analysis Variation Root Cause Analysis Variance Management Designing for Quality

Advanced TCP/IP training course description An intensive advanced TCP/IP course focusing on the details of the protocols according to the RFCs. This course is designed to go into the technical details of the protocols and is not for those that are new to TCP/IP. A particular focus is on TCP and performance. Those more interested in routing protocols should see our Definitive IP routing for engineers course. It is expected that delegates are totally familiar with configuration addressing. Hands on sessions consist of protocol analysis using Wireshark. What will you learn Analyse packets and protocols in detail. Troubleshoot networks using Wireshark. Find performance problems using Wireshark. Perform network forensics. Advanced TCP/IP training course details Who will benefit: Advanced technical staff. Prerequisites: TCP/IP Foundation for engineers Duration 5 days Advanced TCP/IP training course contents IP Fragmentation and MTU issues, Path MTU discovery, Geolocation, unusual IP addresses, forwarding broadcasts, DiffServ, DSCP, ECN, assured and expedited forwarding. TTL usage in traceroute, Protocol field. Sanitising IP addresses in trace files. Wireshark and checksum errors. IPv6 The header. Extension headers. Traffic class and flow labels. Tunnelling. IPv6 and fragmentation. ARP Requests, responses, gratuitous ARP, Proxy ARP, ARP poisoning. ICMP ping, Round Trip Times, ICMP redirect, ICMP router advertisement and solicitation, Time Exceeded, Destination unreachable. ICMPv6: Similarity to ICMPv4, Neighbor discovery and the replacement of ARP. MLD. First hop redundancy ICMP discovery, HSRP, VRRP, GLBP. IGMP Multicast overview, multicast architecture, multicast addresses, IGMP v1, IGMPv2, IGMPv3. UDP Use in broadcasts and multicasts. Port numbers. TCP Connections, RST, FIN, sequence numbering, packet loss recovery, Fast recovery, RTO timeout, SACK, TCP flow control, receive window, congestion window, van Jacobsen, nagle, delayed ACKs, PSH, URG, TCP options, MSS, Window scaling, TCP timestamps. Congestion notification. Hands on Troubleshooting with sequence numbers, Wireshark IO and TCP graphs to analyse performance. Window size issues. DHCP DHCP header. Relationship to BOOTP. Discover, offer, request, decline, ACK, release. Lease, renewal and rebind times. Relay agents. DHCPv6 DNS Names and addresses, Resource Records, queries, responses, problems. MDNS. HTTP Requests, methods, request modifiers, response codes. HTTPS. SSL, TLS. Proxies. Hands on Redirects, recreating pages from packets. FTP Commands, responses, passive/active mode. Email SMTP, POP3, IMAP, commands responses. Voice and Video RTP, RTCP, SIP. IP PBXs. Traffic flows. Hands on Voice playback. SNMP MIBs, GET, TRAP, polling. Performance Baselining, high latency, Wireshark and timings, packet loss, redirections, small packets, congestion, name resolution. Security Network forensics, scanning and discovery, suspect traffic. IPsec, SSH.

SDH training course description Our SDH training course is designed for those with a basic knowledge of the principles of telecommunication digital transmission techniques. An overview of the existing transmission hierarchies and their limitations is provided with an introduction to the Synchronous Digital Hierarchy (SDH). The advantages of SDH are explained fully. What will you learn Identify the major limitations of the PDH network. Outline the advantages of using the SDH. Illustrate the various SDH equipment and network topologies. Describe the principles of the SDH multiplexing structure. SDH training course details Who will benefit: Anyone working with SDH. Prerequisites: It should be noted that this course will assume some basic telecommunication transmission knowledge from the delegates attending. This may be accomplished by attending the Introduction to Telecommunications course. Duration 2 days SDH training course contents Introduction to SDH Timing and synchronisation of digital signals, the plesiochronous digital hierarchy (PDH), the synchronous digital hierarchy (SDH), service protection with SDH SDH Multiplexing Techniques The multiplexing principles of SDH, mapping and aligning a 2Mbit/s tributary into a TU-12, aligning the VC-12 in a TU-12, multiplexing TU-12's into a TUG-2, multiplexing TUG-2's into a TUG-3, multiplexing TUG-3's into a VC-4, the VC-4 path overhead, the STM-1 frame, the AU-4 pointer, the STM-1 section overheads, multiplexer section protection, transmission at rates higher than STM-1, concatenation line transmission functions in SDH SONET Multiplexing Techniques Mapping a DS1 tributary into a virtual tributary, aligning the VT-SPE into a VT frame, mapping the VTGs into a STS-1 SPE, the STS-1 synchronous payload envelope, the STS-1 frame SONET network sections and lines transmissions at higher rates than STS-1 SDH Functions and Facilities SDH network topologies, structure of SDH equipment, synchronisation of SDH networks, protection switching in SDH networks, SDH alarm structure, SDH performance monitoring, testing of SDH, equipment and systems, network management and SDH, asynchronous transfer mode (ATM), future services and technologies OSI Telecommunications Network Management Definition of network management, managing telecom equipment, the managed object library, the management information base, the telecommunications management network (TMN), the Q3 protocol.