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This course is for customer service professionals, team leaders and technical experts who need to get that extra edge when they email or call their customers.

Elite EA/PA Forum We are delighted to announce that the Elite EA/PA Forum for Australia & New Zealand will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a recognised member of the World Administrators Alliance and a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Ruth is also a certified fitness and wellness coach, passionate about helping Assistants achieve long-term career fulfilment through intentional development and well-being. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities, along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑

This course will let you develop the skillsets needed to guide the delivery of value in a Lean enterprise—and learn about the activities, tools, and mechanics used to manage backlogs and programs. Attending the class prepares you to take the exam and become a certified SAFe® 6 Product Owner/Product Manager (POPM). SAFe Product Owner/Product Manager 6 training course is provided under Scaled Agile, Inc. Partner Program Agreement.

Course Overview Strength, resilience and drive are fundamental to personal and professional development. In the Basic Strength Resilience & Drive training course, you will explore the different ways to strengthen your resilience and develop the mindset to reach your life and career goals. It introduces expert strategies for building grit and resilience in the workplace, with real-life examples. If you lack confidence and drive in your professional or personal life, and need expert guidance to achieve a winning mindset, then this course will equip you with the skills to take your strength and resilience to the next level.  Change your life today, and become a stronger, more fulfilled person! This best selling Basic Strength Resilience & Drive has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Basic Strength Resilience & Drive is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Basic Strength Resilience & Drive is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Basic Strength Resilience & Drive is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Basic Strength Resilience & Drive, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Basic Strength Resilience & Drive will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Basic Strength Resilience & Drive to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

🚀 Unleash Your Potential with 'A Guide to Achieving Your Goals - Productivity Excellence' Course! 🎯   Ready to conquer your dreams and make them a reality? Say hello to your ultimate productivity booster! 🌟 🏆 Master Your Goals: Transform vague aspirations into actionable, achievable goals. Learn proven strategies to set, plan, and accomplish your objectives with precision.   🔥 Power-Up Your Productivity: Discover the secrets of elite performers! Supercharge your efficiency, manage time like a pro, and stay focused amidst distractions.   📈 Achieve Consistent Success: Say goodbye to procrastination and hello to consistency! Build habits that drive you closer to your goals every day. 🧠Sharpen Your Mindset: Unlock the mindset of achievers. Overcome self-limiting beliefs, develop resilience, and harness the power of a positive mindset for unstoppable success. 🤝 Community & Support: Join a vibrant community of like-minded individuals. Share insights, get inspired, and receive support on your journey to greatness.   🎓 What's Included: Comprehensive modules packed with actionable strategies Practical exercises and tools for immediate implementation Engaging video lessons led by industry experts Access to a supportive community for ongoing motivation Bonus resources to accelerate your progress   🌟 Who Is This For? Whether you're a professional aiming for career milestones, an entrepreneur with ambitious business goals, a student striving for academic excellence, or an individual pursuing personal aspirations - this course is your roadmap to success! 💥 Ready to Level Up? Invest in yourself and seize the opportunity to excel! Embrace a future filled with accomplishments and fulfillment. Course Curriculum Module- 1 Sample 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00 Module- 11 00:00

Register on the IT Professional 2.0 Take Your Career To The Next Level today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The IT Professional 2.0 Take Your Career To The Next Level is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The IT Professional 2.0 Take Your Career To The Next Level Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the IT Professional 2.0 Take Your Career To The Next Level, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Introducing The Instructor FREE 00:02:00 Purpose of This Course 00:01:00 Introducing the 3 Keys of Success 00:02:00 Key # 1: Mindset Introduction to Mindset 00:02:00 Wheel of Life 00:01:00 Growth Mindset vs Fixed Mindset 00:04:00 Managing Yourself as a Company 00:07:00 Change is the Only Constant 00:05:00 Why People Hate IT 00:05:00 Conclusion 00:02:00 Key # 2: Soft Skills Introduction to Soft Skills 00:06:00 The DDR of Soft Skills 00:04:00 Conclusion 00:01:00 Key # 3: Hard Skills Introduction to Hard Skills 00:01:00 How to Develop Your Hard Skills 00:05:00 Conclusion 00:01:00 Conclusion and Action Plan 8 Facts about Career Development 00:06:00 Your Action Plan and Conclusion 00:02:00 Resources Resources - IT Professional 2.0 Take Your Career To The Next Level 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Become a successful therapist and life coach with our accredited, comprehensive, holistic program. Gain skills in mental health, communication, psychology, and personal development. Learn from expert instructors, access interactive materials, and join a supportive community. Flexible learning and certification enhance your career prospects. Ideal for aspiring and current professionals.

Course Overview Are you lacking direction in life? Do you want to know the secrets to success and fulfilment? The Personal Transformation Online Course is a complete step-by-step guide to becoming the person you always wanted to be. It will teach you how to use the 80/20 principle and harness the power of meditation to create success and inner peace in your life that everyone strives for. There is no magic formula needed - just the right mindset. This life changing course will train you how to develop the mindset of a winner to get where you want to be in life. It will set you on the path to a more enriched life by implementing some powerful new habits. This best selling Personal Transformation Online Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Personal Transformation Online Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Personal Transformation Online Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Personal Transformation Online Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Personal Transformation Online Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Personal Transformation Online Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Personal Transformation Online Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

ITIL® 4 Specialist: Drive Stakeholder Value: On-Demand The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

In this unique Support Worker Training for Mental Health bundle, a pathway to meaningful change awaits. With a focus on impact, each course is a stepping stone towards greater understanding and empathy. Engage deeply with our comprehensive Support Worker Training for Mental Health bundle designed to create a genuine impact. With a commitment to making a positive difference, this collection resonates with both heart and intellect. Radiate hope as you embark on the Support Worker Training for Mental Health bundle. Let's forge positive change, creating empowerment and progress hand in hand. Join us on this enlightening expedition. Begin your exploration of "Support Worker Training for Mental Health" now, gaining access to 8 comprehensive courses. The Eight CPD Accredited courses that the bundle includes are: Course 1: Mental Health Awareness Certificate Course 2: Mental Health Support Worker Course 3: Self-Help Psychology: Mental Freedom Course 4: Dual Diagnosis: Addiction and Mental Health Course 5: Psychology of Anxiety and Stress Course 6: Break Your Bad Habits Course 7: ZEN: For Personal Development (Zen Teachings) Course 8: Principles Of Success - Growth Mindset Learning Outcomes Understand mental health nuances for adequate support. Learn to provide compassionate help in challenging times. Manage stress, anxiety, and addictive tendencies. Embrace mindful personal development. Break harmful habits and nurture positive behaviours. Cultivate a mindset for personal and professional success. Are you ready to make a genuine impact in the lives of others? This carefully curated Support Worker Training for Mental Health bundle is your gateway to a world of transformation, compassion, and empowerment. Delve into the heart of mental health understanding with a collection that promises knowledge and theoretical skills to uplift and guide those in need. Mental health awareness is crucial in today's world. Equip yourself with the tools to provide meaningful support, offering a haven for those facing challenges. Through expert-led courses inside this Support Worker Training for Mental Health bundle, you'll gain insights into mental health nuances, empathy-driven assistance, and techniques to manage stress, anxiety, and addiction. Explore a comprehensive spectrum of mental health-related topics, from understanding the interplay of addiction and mental health to cultivating resilience and embracing positive habits. All Support Worker Training for Mental Health bundle courses are accessible online, allowing you to learn at your own pace, whether at home, at work, or on the go. By the end of this Support Worker Training for Mental Health bundle, you'll have the knowledge and skills to provide compassionate support, fostering positive change in individuals' lives. You'll gain a new perspective on personal development through the lens of ZEN teachings and cultivate a growth mindset that transcends barriers. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Support Workers and Caregivers: Healthcare and Mental Health Professionals: Human Resources Personnel Families and Caregivers Personal Growth Seekers Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Mental Health Support Worker Counseling Assistant Healthcare Assistant in Mental Health Facilities Educational Support Specialist Human Resources Well-being Coordinator Community Outreach Worker Personal Development Coach Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99