This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans
Dialectical Behaviour Therapy (DBT) Package: Master Emotional Regulation and Forge Lasting Connections Miss Date Doctor’s Dialectical Behavior Therapy (DBT) package is designed to help you navigate emotional turbulence, improve interpersonal effectiveness, and cultivate mindfulness. Drawing from cognitive-behavioral therapy and mindfulness practices, DBT equips you with the skills needed to manage distressing emotions and develop healthier relationships. Our expert therapists will guide you through practical exercises that promote emotional regulation, effective communication, and self-awareness. You’ll learn to identify and change negative behavioural patterns while building skills to manage challenging situations. By mastering emotional regulation and interpersonal effectiveness, you’ll forge lasting connections and create a life filled with meaning and joy. 3 X 1 HOUR SESSIONS https://relationshipsmdd.com/product/dialectical-behaviour-therapy-package/
Introducing Trauma-Informed Therapy Package: Healing, Empowerment, and Renewed Well-Being Have you experienced past traumas that continue to impact your daily life and relationships? Miss Date Doctor’s Trauma-Informed Therapy Package is designed to provide you with a safe and supportive environment to heal from trauma, regain a sense of empowerment, and foster renewed well-being. Trauma can leave deep emotional scars that affect your mental health, self-esteem, and capacity to form healthy connections. Our experienced and compassionate therapists are here to help you navigate the healing journey with trauma-informed care. Here’s how the Trauma-Informed Therapy Package can support you: Safe and Non-Judgmental Space: Our therapists create a safe, non-judgmental space where you can freely express yourself and explore the impact of trauma on your life. Trust and confidentiality are paramount as we work together on your healing journey. Trauma Processing: Through evidence-based techniques, we’ll gently guide you through trauma processing, helping you gradually process and release the emotions and memories associated with the traumatic experience. This process can reduce the emotional intensity of trauma and foster emotional healing. Empowerment and Resilience: Our trauma-informed therapy empowers you to reclaim your strength and resilience. By addressing the effects of trauma, you’ll find inner resources to cope with life’s challenges, enabling you to move forward with renewed hope. Coping Strategies: We’ll equip you with practical coping strategies to manage triggers and stressors that may arise from trauma-related memories. You’ll learn healthy ways to regulate emotions and navigate difficult situations. Rebuilding Self-Esteem: Trauma can significantly impact self-esteem. Our therapists will work with you to rebuild a positive self-concept and develop a healthy self-image, fostering self-compassion and self-acceptance. Strengthening Relationships: Trauma can affect how you relate to others. In the Trauma-Informed Therapy Package, you’ll explore relational patterns and develop healthier ways of connecting with others, nurturing fulfilling relationships. Mindfulness and Grounding: Practicing mindfulness and grounding techniques can help you stay present and connected to the here and now, reducing anxiety and hypervigilance associated with trauma. Understanding Triggers: We’ll help you identify triggers and understand their origins. By gaining insight into your triggers, you can better manage their impact on your emotional well-being. The Trauma-Informed Therapy Package at Miss Date Doctor prioritizes your healing and well-being. Our therapists have extensive experience in trauma recovery, ensuring that your therapy journey is individualized and tailored to your unique needs. Release the burden of trauma and embrace a future filled with hope and empowerment. Enroll in the Trauma-Informed Therapy Package today, and let our skilled therapists guide you towards healing and renewed well-being. You don’t have to face trauma alone; we’re here to walk with you on your journey to recovery and growth. 3 X 1 hour sessions https://relationshipsmdd.com/product/trauma-informed-therapy-package/
The Miss Date Doctor Intimacy coaching package includes the following: Relationship Intimacy Coaching Deepening Connection Sensate Focus Enhancing Intimacy Communication Skills Mindful Intimacy Relationship Dynamics Overcoming Obstacles Intimacy Challenges Satisfying Relationship 3 sessions x1 hour https://relationshipsmdd.com/product/intimacy-coaching-package/
This virtual modular programme develops the coaching skills of managers and leaders. This programme is delivered virtually over zoom, 4 x 180 Minute Sessions over 4 Days.
Introducing Therapy for Retroactive Jealousy Package: Overcoming Intrusive Thoughts and Fostering Emotional Well-being Are you struggling with retroactive jealousy, finding it difficult to cope with intrusive thoughts and emotions related to your partner’s past relationships? Miss Date Doctor’s Therapy for Retroactive Jealousy Package offers you expert support and guidance to overcome jealousy and foster emotional well-being in your current relationship. Retroactive jealousy is an emotional challenge that can cause distress and strain in relationships. Our experienced therapists are dedicated to helping you understand and manage these feelings, allowing you to build a healthier and more trusting connection with your partner. Here’s how the Therapy for Retroactive Jealousy Package can support you: Understanding Retroactive Jealousy: Our therapists will help you gain insights into the root causes of retroactive jealousy and its impact on your emotional well-being. Coping Strategies: We’ll equip you with effective coping strategies to manage intrusive thoughts and emotions, helping you reduce anxiety and distress. Building Self-Confidence: Therapy for retroactive jealousy can assist in building self-confidence and self-assurance, allowing you to feel more secure in your relationship. Effective Communication: We’ll guide you in improving communication with your partner about your feelings, fostering understanding and emotional connection. Developing Trust: Therapy will focus on rebuilding trust in your relationship, addressing any underlying issues that may contribute to feelings of jealousy. Letting Go of the Past: Our therapists will assist you in processing and letting go of obsessive thoughts related to your partner’s past. Positive Mindset: We’ll work towards cultivating a positive mindset, encouraging you to focus on the present and future rather than dwelling on the past. Embracing Emotional Intimacy: Therapy for retroactive jealousy can help you and your partner cultivate emotional intimacy and strengthen your bond. The Therapy for Retroactive Jealousy Package at Miss Date Doctor is designed to empower you to overcome jealousy and create a more fulfilling and trusting relationship. Our caring therapists provide a safe and supportive space to explore your feelings and concerns, allowing you to work towards emotional healing and a stronger connection with your partner. Invest in your emotional well-being and take the first step towards overcoming retroactive jealousy with the Therapy for Retroactive Jealousy Package. Embrace the opportunity to foster a more secure and loving relationship, free from the burden of intrusive thoughts and jealousy. Let our experienced therapists guide you towards a brighter and more emotionally fulfilling future. 3 x 1 hour sessions https://relationshipsmdd.com/product/therapy-for-retroactive-jealousy/
Miss Date Doctor’s Self-Awareness coaching is designed to help individuals develop a deeper understanding of themselves, their needs, and their values. Self-awareness is a critical component of personal growth and development, and our coaching can provide you with the tools and insights needed to enhance your self-awareness and improve your relationships. Our Self-Awareness coaching includes a range of techniques and strategies, such as mindfulness, self-reflection, goal-setting, and identifying and managing limiting beliefs. We can help you develop a clearer understanding of your strengths and weaknesses, your values and priorities, and the ways in which your past experiences may be impacting your present relationships. With our Self-Awareness coaching, you can learn to become more present and grounded in your interactions with others, communicate more effectively, and build deeper, more meaningful connections with your partner or potential partner. The Miss Date Doctor Self Awareness Package Includes the following: Relationship Self-Awareness, Self-Awareness Coaching, Mindfulness, Self-Reflection, Goal-Setting, Limiting Beliefs, Personal Growth, Developing Self-Awareness, Building Self-Awareness, Communicating Effectively, Relationship Building, Understanding Yourself, Self-Discovery, Self-Awareness Techniques. https://relationshipsmdd.com/product/self-awareness-package/
Introspection test Analyse behavioural patterns Mindset shift exercises CBT exercises One to one person-centred counselling Self-acceptance coaching Addressing past issues Observation of repetitive cycles Pinpoint triggers 6 sessions https://relationshipsmdd.com/product/my-behaviour-is-out-of-control-package/
Looking for the ultimate dating coach package in London to boost your love life? Look no further! Our expert dating coaches have years of experience and have helped countless singles in London find their perfect match. Our comprehensive dating coach package includes personalized coaching sessions, tailored advice, and expert guidance to help you become the best version of yourself and attract the partner you deserve. Whether you’re looking for a long-term relationship or just want to improve your dating skills, our package will give you the tools you need to succeed. Our London dating coach package includes: Personalized coaching sessions to address your specific needs and goals In-depth analysis of your current dating approach and advice on how to improve Access to a range of tools and resources to help you develop your dating skills Expert guidance on how to create a winning online dating profile Practice dates with our experienced coaches to help you build your confidence and overcome any anxieties Ongoing support and follow-up to ensure your success in finding the right partner Our package is designed to give you everything you need to succeed in the dating world, and with our expert coaching, you’ll be well on your way to finding your perfect match. This service includes the following: dating coach London, dating coach package, personalized coaching sessions, tailored advice, expert guidance, long-term relationship, dating skills, online dating profile, practice dates, confidence, anxieties. Specialisms at Miss Date Doctor: love life, partner, singles, dating approach, tools and resources, winning, experienced coaches, online dating, follow-up, success, dating world. Professional dating coaching for 3 weeks 1 hour session weekly or bi weekly monitor your dates create answers and replies on dating apps Choose one of our offices in London for your appointments Reprogramming mindset confidence levels free check in calls in between sessions for extra support and guidance Formulate dating approach and ascertain elimination of problem areas Learn the do’s and don’ts of dating Dating Coach London advice, tips and insight into improving your dating Miss Date Doctor-London Dating Coach for Men,Female Dating Coach London Free Consultation 03333443853 | M.D.D Dating Coach, Couples Therapy, Breakup Counselling, Personal development Consultancy (relationshipsmdd.com)