235 Mind courses in Glasgow

It’s Not a Bad Technique to Use Per Se, but It’s a Bit “old School” and, Frankly, a Bit Overused. Do Something Else. Instead of Focusing on Your Needs as a Brand, Focus on the Needs of the Customer as a Person. Recognize Their Needs as a Customer and How You Respond to Them Specifically. To Do This, Get to Know Your Customer’s Mindset and Analyse Why They Have Churned (Remember Point 1 Again With Data, Data, Data…). Then, Consider How Your Product or Service Helps Them and What Benefit They Can Get From You That They May Have Forgotten or Lost Focus on. Then, Reframe What You, as a Brand, Need to Do to . Win Them Back. Essentially, You Need to Make an Effort to Understand Your Customer’s Journey and Why and How They Make Decisions, E.g. Whether to Buy From You Again. Once This is Done, It Gives You B2C Lead the Opportunity to Replicate the Value or Exclusivity of the Information, Services or Offers You Provide, as the Following Examples From Dollar Shave Club and Boden Elegantly Demonstrate: Figure 3: Dollar Shave Club Recovery Email American Lowe's Chooses to Approach It in a Slightly Different Way by Informing Customers of What They May Have Missed Without Engaging With the Brand: the Icing on the Cake Here is That They Do It in a Slightly . Humorous Way That Reflects the Core Value of Offering Home Products. However, One Should Be a Little Cautious With This Example: Although the Email Design May Look Very Appealing, It is Worth Making Sure That Your Design Does Not Degrade the Cta Button. As You Can See, the “learn More” Button is Not What You Put Most Noticeable in the Email. As With Everything Else, It's About Finding Balance and a Willingness to Test and Experiment to End Up in the Best Shape for the Optimal Recovery Campaign. 5: Reward Their Loyalty Your Data Shows You Exactly How Engaged a Lost Customer Has Been in the Past. Even Though They May Have Been Less .

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Course Duration: 1 or 2 days (or modular format across 3–4 sessions) Target Audience: Team leaders, managers, project leads, HR professionals, and change champions responsible for initiating or supporting change within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the dynamics and psychology of organisational change. Apply change models to plan and implement change effectively. Communicate change with clarity and empathy. Anticipate and manage resistance to change. Sustain momentum and embed change in culture and practice. Course Outline Module 1: The Nature of Change Why change initiatives succeed or fail Types of organisational change (strategic, cultural, technological, etc.) The human side of change: uncertainty, fear, and motivation Change vs transformation Module 2: Change Management Models Lewin’s Change Model (Unfreeze–Change–Refreeze) Kotter’s 8-Step Change Model ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) Choosing and applying the right model for your context Module 3: Planning and Leading Change Assessing readiness and mapping stakeholders Creating a compelling vision for change Developing a change plan and roadmap Roles and responsibilities of leaders and change agents Module 4: Communicating Through Change Crafting key messages and change narratives Communicating with transparency and empathy Engaging employees and addressing concerns Channels, timing, and frequency of communication Module 5: Managing Resistance and Building Buy-In Identifying sources of resistance Strategies to understand and reduce resistance Building coalitions and early adopters Creating participation and ownership Module 6: Embedding and Sustaining Change Reinforcement strategies and recognition Aligning systems, structures, and behaviours Monitoring progress and adjusting plans Measuring change success (KPIs, feedback loops) Module 7: Leading Yourself Through Change Emotional resilience and adaptability Supporting your team while navigating uncertainty Mindsets for change leadership Self-reflection and personal action plan Delivery Style Interactive workshops with case studies and real-life examples Group discussions, change simulations, and planning activities Practical tools and templates for immediate workplace use Course Materials Provided Participant workbook Change management templates (e.g. stakeholder map, change comms plan) Change models quick reference guide Personal action plan template Optional Add-ons Custom case study based on your organisation’s current change program Post-course coaching or implementation support Manager toolkit for cascading change conversations

Course Duration: Half-day or full-day program (with virtual and in-person options) Target Audience: Professionals working remotely, hybrid teams, managers, HR leaders, and individuals looking to improve their work-life integration in today’s fast-paced, digital-first work environment. Course Objectives By the end of this course, participants will be able to: Understand the concept of work-life integration versus work-life balance. Recognise the challenges and benefits of working remotely or in hybrid settings. Learn practical strategies for managing boundaries, time, and energy. Cultivate habits that support both productivity and personal well-being. Apply tools to foster sustainable work-life integration in their teams and organisations. Course Outline Module 1: Rethinking Work-Life Integration The difference between work-life balance and work-life integration The challenges of work-life boundaries in a remote-first world The impact of technology on personal and professional lives Why flexibility matters: remote work as a tool for integration, not separation Module 2: Understanding Your Energy and Time Identifying personal energy patterns throughout the day Time audit: understanding how you currently allocate time and energy The role of breaks, boundaries, and rituals in energy management Tools for task prioritisation: Pomodoro, time blocking, and task batching Module 3: Managing Boundaries in a Digital World Setting and communicating clear boundaries for work and personal time Managing "always-on" culture in a remote environment Tools for setting expectations with colleagues and managers Creating a dedicated workspace and establishing personal rituals Saying no effectively: how to manage overcommitment and avoid burnout Module 4: Navigating Flexibility and Productivity The benefits and challenges of flexible working hours Time management strategies for remote and hybrid work settings Overcoming distractions: creating a productive work environment at home Staying focused and motivated without the physical office Managing work interruptions and creating space for personal time Module 5: Well-Being in Remote and Hybrid Work Importance of self-care and mental health in work-life integration Strategies for staying physically active, social, and mentally engaged remotely Building habits for sleep, mindfulness, and recovery Setting clear personal and professional goals to stay aligned with values Techniques for managing stress and avoiding burnout in a remote environment Module 6: Building a Remote-First Culture Leading with empathy: supporting remote teams’ well-being Fostering communication, trust, and accountability in hybrid teams Encouraging regular check-ins, feedback loops, and work-life check-ups Building a culture of flexibility and autonomy while maintaining performance Best practices for team collaboration and social connection in remote environments Module 7: Action Planning for Sustainable Integration Developing a personalised work-life integration plan Identifying areas of improvement: time, energy, boundaries, and well-being Setting achievable goals for short-term and long-term work-life integration Peer sharing: tips and strategies that have worked for you Building accountability structures: partners, progress tracking, and revisiting goals Delivery Style Highly interactive, with a mix of discussions, reflection exercises, and case studies Practical tools, tips, and templates that participants can apply immediately Group activities to share experiences and learn from peers Guided self-reflection and action planning for immediate impact Course Materials Provided Work-Life Integration Guide Time Audit Worksheet and Energy Mapping Tools Setting Boundaries Framework and Template Remote Work Well-Being Checklist Personal Action Plan for Sustainable Integration Resource list: Apps, podcasts, and books on work-life integration Optional Add-ons Post-course coaching or check-in sessions Customised team workshop focused on hybrid work challenges Leadership session on managing remote-first teams effectively Follow-up webinars on remote collaboration and staying connected

Course Duration: Half-day or full-day program (with virtual and in-person options) Target Audience: Professionals working remotely, hybrid teams, managers, HR leaders, and individuals looking to improve their work-life integration in today’s fast-paced, digital-first work environment. Course Objectives By the end of this course, participants will be able to: Understand the concept of work-life integration versus work-life balance. Recognise the challenges and benefits of working remotely or in hybrid settings. Learn practical strategies for managing boundaries, time, and energy. Cultivate habits that support both productivity and personal well-being. Apply tools to foster sustainable work-life integration in their teams and organisations. Course Outline Module 1: Rethinking Work-Life Integration The difference between work-life balance and work-life integration The challenges of work-life boundaries in a remote-first world The impact of technology on personal and professional lives Why flexibility matters: remote work as a tool for integration, not separation Module 2: Understanding Your Energy and Time Identifying personal energy patterns throughout the day Time audit: understanding how you currently allocate time and energy The role of breaks, boundaries, and rituals in energy management Tools for task prioritisation: Pomodoro, time blocking, and task batching Module 3: Managing Boundaries in a Digital World Setting and communicating clear boundaries for work and personal time Managing "always-on" culture in a remote environment Tools for setting expectations with colleagues and managers Creating a dedicated workspace and establishing personal rituals Saying no effectively: how to manage overcommitment and avoid burnout Module 4: Navigating Flexibility and Productivity The benefits and challenges of flexible working hours Time management strategies for remote and hybrid work settings Overcoming distractions: creating a productive work environment at home Staying focused and motivated without the physical office Managing work interruptions and creating space for personal time Module 5: Well-Being in Remote and Hybrid Work Importance of self-care and mental health in work-life integration Strategies for staying physically active, social, and mentally engaged remotely Building habits for sleep, mindfulness, and recovery Setting clear personal and professional goals to stay aligned with values Techniques for managing stress and avoiding burnout in a remote environment Module 6: Building a Remote-First Culture Leading with empathy: supporting remote teams’ well-being Fostering communication, trust, and accountability in hybrid teams Encouraging regular check-ins, feedback loops, and work-life check-ups Building a culture of flexibility and autonomy while maintaining performance Best practices for team collaboration and social connection in remote environments Module 7: Action Planning for Sustainable Integration Developing a personalised work-life integration plan Identifying areas of improvement: time, energy, boundaries, and well-being Setting achievable goals for short-term and long-term work-life integration Peer sharing: tips and strategies that have worked for you Building accountability structures: partners, progress tracking, and revisiting goals Delivery Style Highly interactive, with a mix of discussions, reflection exercises, and case studies Practical tools, tips, and templates that participants can apply immediately Group activities to share experiences and learn from peers Guided self-reflection and action planning for immediate impact Course Materials Provided Work-Life Integration Guide Time Audit Worksheet and Energy Mapping Tools Setting Boundaries Framework and Template Remote Work Well-Being Checklist Personal Action Plan for Sustainable Integration Resource list: Apps, podcasts, and books on work-life integration Optional Add-ons Post-course coaching or check-in sessions Customised team workshop focused on hybrid work challenges Leadership session on managing remote-first teams effectively Follow-up webinars on remote collaboration and staying connected