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dunwalkin' driving school edinburgh www.dunwalkin.com

As your instructor I will provide: A friendly and relaxed atmosphere Structured driving lesson plans where we can monitor your progress Driving lessons are one to one and where you will get my full attention Collect and drop off facility at your Edinburgh home address, or an other location within Edinburgh that is convenient to you A non-smoking environment (legislation requires the vehicle, being a workplace, enforce a non-smoking policy) My aim is to teach you “safe driving for life” and not just get you through your driving test. Testimonials Leslie was great. I started to learn with a different school and found the lessons stressful and really not enjoyable, but Leslie helped me to relax and was calm and patient with his explanations. I ended up passing first time and would definitely recommend him as a teacher. Nina Nicholl – 1 May 2017 I would not have passed, if it were not for Leslie’s exceptional patience and determination to ensure that I felt 100% confident going into my test. He was always able to get me the time slots that I asked without a fuss! Would highly recommend. Thank you Leslie! Ellie Robertson – 14 February 2017 Leslie @ Dunwalkin what can I say from the most anxious, unconfident person you will probably come across! You are the most patient and nicest person I’ve ever had the pleasure to meet and learn from. You worked around my working hours, you taught me how to drive rather than just how to pass my test. You believed in me when I didn’t believe in myself and the result a pass with 2 minors! I look forward to our next adventure – motorway driving. To all the students who are like me, I can not recommend Leslie enough. He is an absolute diamond. Caroline McDonald – 18 January 2017 I passed my test first time! Leslie was a great instructor who was very clear and concise when explaining things to me. He was patient with me and was very calm and supportive. I would highly recommend Leslie! Thanks again for all your help. Lewis Ajodani – 5 January 2917 After two attempts at passing a test with another instructor, I approached Leslie as his reviews were excellent. They did not lie! He has a really relaxed but clear approach to teaching and made me feel really at ease in the car. He is really logical about driving, and makes you prepare for the road and not just the test. Having just passed yesterday (something I was starting to think would never be possible!) I feel great. Highly recommend! Olivia Ainsworth – 25 November 2016 Dunwalkin’ Driving School is great! I already had a license from another county, and unlike other driving schools I have contacted before, Dunwalkin’ Driving School did not try to sell me more lessons than I needed. Leslie Muldoon was patient, good at explaining, fair and fun to be around. He made an assessment of my driving, estimated how many classes I will need, and I finally passed straight away on my first try. Excellent. Connor Ki – 23 November 2016 Amazing driving lessons great price and a professional service from start to finish could have not done it without his help and commitment to me thanks again and will miss the Tuesday chats. Steven Munro – 29 September 2016 Having originally started driving with another instructor before I moved to Edinburgh, I found Leslie’s approach to be much more thorough and patient. He took the time to answer any questions and talk through alternative scenarios to those that were encountered during lessons, as well as emailing additional resources to help my understanding. All of this came together to give me the confidence to pass my test and become an independent driver Nina Jeffrey – 26 July 2016 Leslie was a fantastic instructor. Organising lessons was a doddle and he was very good at changing lesson times if something came up. He was always patient, understanding and helpful behind the wheel and I don’t think I would have passed first time without him. Highly recommend. Stuart McGachan – 23 July 2016 I found Leslie at Dunwalkin to be a very calm, helpful and engaging instructor. He always made me feel at ease behind the wheel and helped my learn to drive in a relaxed and enjoyable manner. I would fully recommend Dunwalkin to anyone wishing to learn to drive the right way. Harry Smith – 7 June 2016 I would highly recommend Dunwalkin Driving School for anyone learning to drive. Leslie was a great instructor who made my lessons as helpful and stress-free as possible. Definitely wouldn’t have been able to pass my test without his help. 10/10. Scott Burrell – 18 March 2016 Having had a number of lessons with Dunwalkin’ Driving School and subsequently passed my test I would like to express my gratitude to Mr Muldoon. The lessons were quick and easy to arrange, and Mr Muldoon offered great flexibility, allowing me to book a lesson at a time and date that was convenient. Further, the actual experience itself was excellent, as Mr Muldoon was not only very informative and a fantastic instructor, but he did so in a relaxed manner, which allowed me as a learner at the time to feel more relaxed and confident about my driving, something which I think is very important. All of the essential areas were covered extensively with Mr Muldoon, but he was equally happy to spend some time on a specific area if I felt it needed attention. Overall I am very pleased I used Dunwalkin’ Driving and I would highly recommend them. Jamie Crerar – 25 February 2016 At the beginning I was a fairly nervous and hesitant driver, but Leslie’s calm, supportive approach to teaching put me at ease every lesson. I took just over 25 hours with Leslie between my first lesson and my successful first driving test, and I can confidently say that he made every hour worthwhile and always left me feeling like I was making significant progress. Lessons took place in and around the routes commonly taken during driving tests at my test center, so when the test came I was fully prepared. His step-by-step techniques for carrying out potentially tricky reversing maneuvers makes them seem easy in no time at all. Leslie’s relaxing, approachable in-car atmosphere and excellent tuition has developed me into a confident, safe driver, and I am glad I chose him as my instructor; I would recommend him to anyone else looking to learn. Calum Hill – 31 December 2015 Leslie provided an excellent level of driving tuition that prepared me not only for all aspects that are covered in the practical driving test (which I passed first time) but for likely situations that could arise in my driving beyond that. He was an extremely patient instructor who always had a calming influence in spite of my nervous driving and sometimes inexplicable mistakes! The atmosphere in the car was always friendly, with good natured banter to lighten the mood. He was also very accommodating and flexible to fit driving lessons around my work and social life, including on his supposed days off…! Could not recommend him highly enough! Elliot Reid – 8 October 2014 I hadn’t driven since passing my test several years ago and was a bit nervous about taking a car out on my own. Having a few lessons really helped to bost my confidence and helped with the areas where I was lacking a bit of experience – driving on motorways, complex junctions and parking. >Leslie was really patient with me and helped me get to a stage where I can happily take a car out on my own. I’ve finally got my freedom back! Ashley Campbell – 15 August 2014 He has been my instructor since last September and today, I have finally passed! If it were not for Leslie’s relentless patience and understanding as well as his reliability – I never would have gotten through it! Not only is Leslie an amazing instructor, he adapts his learning style to suit you and helped me to understand not only how to be a safe and knowledgeable driver but also Leslie helped me understand myself and how I learn much better. It has been a long journey (no pun intended) and although I am partially sad that it has come to an end, I know that I have the confidence and ability to be a great (and safe) driver. I would highly recommend Leslie (and have done already) to my friends and family. I cannot thank Leslie enough for everything he has taught me. Thanks and with best wishes, Anna Sacco – 2 July 2014 Leslie is a fantastic driving instructor. From the first lesson you feel relaxed and comfortable as he talks you slowing and carefully through what you will be doing and how to properly complete the task. Leslie is extremely patient and calm at all times which rubs off on you!! The atmosphere in the car is always friendly so you keep calm and really enjoy your lessons! Leslie not only prepares you to pass your test, but takes the time to make sure you are capable of coping with all manner of driving conditions and scenarios, which makes you are more confident driver. L Cameron – 4 March 2014 I set myself a goal of learning to drive by a certain point and Leslie helped me achieve that goal. His approach to teaching is second to none. Not only does he teach you the skills to drive, but he also prepares you for the theory and practical tests by asking you questions and making you aware of potential hazards. And, he teaches you how to become one of the better drivers on the road. He picks up on your body language and your mind-set, and explains why you are making mistakes; and he breaks down the more complicated situations, step by step, to help you overcome any issues with your driving. I couldn’t recommend him highly enough. E Crossan – 12 Dec 2013 Excellent service for money! Very thorough and every single thing is explained well. Got me to pass on my first attempt! Would recommend to anyone looking for a driving instructor. Ben Davidson – 12 Dec 2013 I got in contact with Dunwalkin’ when I had two disappointments with other driving schools. When I started with Leslie he put me at ease straight away. After my first lesson with him he knew exactly what my weak points were and he built on them week by week to the point that I passed my test on 14/08/13. When you have leslie as a driving instructor you know that you have the right instructor, he is friendly and a very patient person, I should know when he had to put up with me and my mirrors, well should I say, the lack of using them!! All that said thanks again Leslie for getting me up to standard. Colin Bruce – 15 Aug 2013 The instructor was excellent, calm and supported me despite being very nervous at times. Easy to organise a lesson and prices very good. If anybody was going to get me though my test it was Dunwalkin’! Lewis Henderson – 17 June 2013 I started my driving lessons in October 2012 with Leslie and within the first lesson he was successful in teaching me the functions of the car and how do drive properly and not like in a video which I thought it was like at the time! He was able to do this through a mixture of it has to be said extreme patience, enthusiasm and the ability to put up with my constant questioning and answer them in such an effective way that it made me instantly more confident in my ability to drive. Leslie was a great teacher and it was thanks to him that I passed my practical test first time with only four minor faults! He was also extremely accommodating with the times of when the driving lessons took place and was flexible to my timings. I would very happily recommend him to anyone and hope that you are wise enough to make the choice of Leslie as your instructor! Alain Archibald I started my driving lessons at a comparatively old age with Dunwalkin. Throughout my learning journey, Leslie has offered a very professional, patient and enjoyable learning experience. He was particularly patient with my recurring mistakes and gave excellent practical pointers on how to avoid making them (especially on roundabouts!). He is very adept at removing stress and anxiety in new learners, especially those past their teens, and knows how to identify the root cause of learners’ errors and correct them. Coupled with excellent value for money, I would certainly recommend Dunwalkin to anyone looking to learn from scratch and reach a very high and safe standard of driving. Very grateful for all the training! Dan Blagojevic Leslie is a fantastic driving instructor. He is calm, patient, encouraging with his driving lessons and great at getting you past all your driving anxieties. During the driving lessons he simplified things where I complicated them, he clarified where I when I was confused and continually made me aware of my progress. As learner, I used to dread getting into the drivers seat but leslie ‘s positive teaching has given me such confidence in my driving and not only that, I enjoy it too! Vikki R Leslie was a great instructor. He allowed me to take things at my own pace but was not afraid to push me when he knew I was capable. As Leslie was very approachable I felt at ease speaking with him If I ever had any concerns over my driving. Learning with Dunwalkin suited me very well as Leslie was always very flexible in our timetable as my work hours would change week to week. I would highly recommend the Dunwalkin driving school as you are being taught skills to make you a good and conscientious driver for life and not just to pass a test. Sophia M Leslie is a fantastic driving instructor. From the first lesson Leslie helped me feel calm, relaxed and safe in the car, not an easy task with a very nervous learner. Leslie was always friendly, approachable, happy to answer any questions and flexible if lessons needed to be changed. His sense of humour, patience (of a saint!!!) and calmness made each lesson an enjoyable experience and helped me develop my confidence. Leslie’s approach is very much to teach safe driving for life, not just to get you through the test. His ‘coaching’ style enabled me to learn safe driving skills at a deeper level than surface learning which could be quickly forgotten. I feel confident that I now have the skills to drive safely on my own. I passed my test first time with 2 minor faults. I’ve already signed up for Pass Plus with Dunwalkin. My son has Asperger’s Syndrome and I’ve asked Leslie to teach him to drive as I believe he has the patience, understanding and skill to help him to become a confident and safe driver. I would highly recommend him to anyone looking for driving lessons in a positive learning environment. Thank you so much Leslie you are a star. Jane M I found Leslie to be a calm, controlled presence in the car and had a firm grasp of all aspects required to pass the “practical driving test”. In addition, Leslie was approachable and honest, providing an accurate assessment of my skills. He accurately identified what I needed to improve in order to pass the test and also to become a good overall driver. Peter H I was a ‘late’ learner. Into my thirties before I plucked up the courage to learn to drive. And a pretty nervous individual into the bargain! But thanks to Leslie’s tuition and approach I quickly overcame my fears. He didn’t just teach me to drive, he gave me the confidence to drive (and not let mistakes get me down). And I passed first time! Colin M I passed my driving test first time with the help of a friendly and supportive instructor. I would fully recommend ‘Dunwalkin Driving School’ to anyone ready to hit the roads! Emma P You gave Alasdair the understanding of handling a car and driving with confidence and an awareness of other drivers. You made him aware of his limitations and keen to build up his driving skills. You encouraged him to undertake Pass Plus after passing his driving test (first time!) to make him safe as possible on the roads. You gave me the courage to take him out to practice driving.

wrexham foyer

Denbighshire,

In this document the expression ‘we’ refers to, ClwydAlyn Housing Limited, Tir Tai Limited, PenArian Limited and Tai Elwy Limited, that provides housing and related services across North Wales. Each entity is the controller of its own personal data although data may be processed by other Group members on its behalf This privacy notice sets out how ClwydAlyn collects and uses information about you. Please read this privacy notice carefully to understand how we will use your personal information. If you have any questions or queries in relation to this privacy notice, you can contact our Data Protection Officer at: datacontroller@clwydalyn.co.uk 72 Ffordd William Morgan, St Asaph Business Park, St Asaph, Denbighshire, LL17 0JD 0800 1835757 (freephone from a landline) or 01745 536800 This privacy notice explains: What information we may collect about you How we use your information Contacting you Sharing your information Our legal basis for collecting, holding and using your information Security and storage of your information Your rights 1.What information we may collect about you The information we collect about you depends on why we are dealing with you. For example, if you make a housing application or become one of our tenants, we will need more information from you than if you are merely making an enquiry. We may collect the information about you in the following circumstances: If you call our Contact Centre When you call our contact centre we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness. We record calls for training and monitoring purposes. Additionally, our call handlers will make a record of your call in order to manage your query. We may need to share information with other organisations within or outside ClwydAlyn in order to respond to your call, for example so that we can organise maintenance or repairs or other support. We will usually tell you if it is necessary for us to pass information on to other organisations. If you email us Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If you make a complaint to us When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide. If a complainant doesn’t want information identifying him or her to be disclosed to any person that the complaint is about, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide. If you use our services We hold the details of the people who request and use our services so that we can provide these services and for other closely related purposes. For example, we use information about our service users to develop and improve our services and to make sure we are delivering services to different groups fairly. If you apply for housing or become a tenant, there is certain information that we require in order to process your application and manage your tenancy. If you do not provide us with this information, we will not be able to progress your application. When you visit our websites We automatically collect certain information when you visit one of our websites. Please see Use of Cookies below for more information about this. When you use our customer portal, you are able to view information held in our housing management system, including personal details, account statements, tenancy information, repair history and pay your rent / service charges. Please note that we use a third party provider, Verseone to support our customer portal. Information we receive from others We work closely with other organisations, such as local councils, police forces, voluntary sector organisations, other housing providers and our contractors, and we may receive information about you from them. If you visit our premises We may ask you to sign in and out if you visit staff or residents at our premises. Access is controlled for the purposes of building and occupant security. Access is recorded to assist with fire and other evacuation procedures. Furthermore, your image may be captured on CCTV to monitor and collect visual images for the purpose of security and the prevention and detection of crime. If you use our Wi-Fi or computer to access our IT systems, access and activity may be monitored to prevent misuse of Group property, according to our IS Corporate policies. Job applicants When individuals apply to work for us, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. If you are a member of one of our Boards, Committees or Panels We may ask for personal details for managing and statistical purposes. 2.How we use your information We process your personal information primarily in connection with managing our housing services. If you are a tenant, this includes managing your tenancy and dealing with any applications, queries or complaints that you make. Examples of how we use your information include: to confirm your identity to assess your suitability to access any of our services to manage your tenancy, care or support to ensure our properties are appropriately maintained and in accordance with legal obligations, such as periodic gas safety checks to notify you about important changes to our services to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on 'Contacting you' for more information about this) to update and correct our records to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services, and in accordance with our operating Regulations to develop, test and improve our systems to ensure that content of our website is presented in the most effective manner for you and for your computer to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes to comply with other legal obligations, such as Health and Safety laws or safeguarding vulnerable people We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive). 3.Contacting you We will use your contact information to send you important information via letters, emails, text messages, or otherwise to telephone you. We may record telephone calls for security and training purposes. We may use the information we hold about you in order to provide you with information about our services which we feel may interest you. You can opt out of receiving marketing communications at any time, although please note that we will continue to send you important messages about your tenancy. If you have changed your mind about being contacted for marketing purposes, please contact our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800 to update your preferences. 4.Sharing your information We do not sell your information to any third party, but in certain limited circumstances we may disclose your personal information to: any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985; and/or other third parties in the following circumstances: if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our terms and conditions and other agreements; to protect the rights, property, or safety of ClwydAlyn, our customers, or others; to investigate or prevent a crime. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; to obtain any professional advice; and/or with your consent. 5.Our legal basis for collecting, holding and using your information Data protection law sets out various lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information: Where you have entered into a contract or contracts with us, we may need to use your information to provide you with our services. An example of this is where you have a tenancy with us. Where we are under a legal obligation which requires us to process your personal information. For example, notifications of Health and Safety incidents. We will sometimes use your personal information based upon your consent. We will always tell you where this is the case and ask you to agree before we process your information. An example of using your personal information with your consent is publishing your image as part of a photograph on our website. Finally, sometimes it is necessary to process your personal information for the purposes of our own legitimate interests. We will only do so where these interests are not overridden by the interests and fundamental rights or the freedoms of the individuals concerned. An example of this is when we may contact you about your experience of contacting our Customer Services Team or a recent repair to your property. Data protection law recognises certain "special categories" of personal information, which is information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person's sex life or sexual orientation. Information about criminal offences and records is placed in a similar category. These special categories of personal information are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. 6.Security and storage of your personal information The information about you that we collect may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will generally keep personal information about you no longer than is needed for as per our Retention Policy. 7.Your rights You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes. We will tell you if we intend to use your data for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting our Customer Services Team on 0800 1835757 (freephone from a landline) or 01745 536800. From 25 May 2018, you will have additional rights to request from us: That any inaccurate information we hold about you is corrected That your information is deleted That we stop using your personal information for certain purposes That your information is provided to you in a portable format That decisions about you are not made by wholly automated means Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case. If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.