460 Mind courses in Cardiff delivered Live Online

Getting Started – A Practical Introduction to Mindfulness. – delivered online via zoom A 10-week rolling program introducing mindfulness. There are 10 sessions with distinct content and it’s fine to join at any point. Getting Started operates on a drop-in basis, so if you miss a session you can cover the content next time it comes around. The sessions are interactive to support learning from each other's experiences. We, therefore, request that participants turn their cameras and microphone on for the sessions. Participants will be muted during meditations to reduce distractions. Getting Started is just that- an accessible introduction to mindfulness, providing a practical guide to building it into everyday life. Each session will cover a different aspect of Mindfulness and will include: Discussion about one of the foundational attitudes of mindfulness Each week focuses on a different foundation of building a mindfulness practice starting with Intention and then the nine foundational attitudes of mindfulness: Beginners Mind; Non-Judgement; Gratitude; Acceptance; Non-Striving; Letting Go; Generosity; Patience and Trust. The science which backs it up and how it applies to our lives. and Guided mindfulness practices These form the backbone of each session because practice promotes presence and Suggestions and tips for practicing in the context of our daily life and The opportunity to ask questions and An info sheet emailed to participants after each Getting Started session Session Topics: 1 | Intention – 20th October 2022 2 | Beginners Mind – 27th October 2022 3 | Non-judgement – 3rd November 2022 4 | Gratitude – 10th November 2022 5 | Acceptance – 17th November 2022 6 | Non-striving – 24th November 2022 7 | Letting Go – 1st December 2022 8 | Generosity – 8th December 2022 9 | Patience – 15th December 2022 10 | Trust – 22nd December 2022

This full day workshop is designed to follow on and build on the learning from the 1-hour webinar to provide an embedded learning experience leading to acceptance and change of culture around neurodiversity. We understand the pressure managers can experience working within a neurodiverse team, this training is designed with managers in mind.

The Wellness Coaching Package is inclusive of the following services: Health and Wellness Coaching Personalized Wellness Plan Mind-Body Connection Holistic Wellness Healthy Habits Overcoming Obstacles Nutrition Education Balanced Lifestyle Achieving Optimal Health Personal Growth 3 x 1 hour sessions https://relationshipsmdd.com/product/wellness-coaching-package/

As a parent of a neurodivergent child, your primary focus will be on caring for them and making sure the right support is in place for their additional needs. How often do you think about your own mental health and wellbeing? When you create time to look after yourself you’ll have more energy to look after your child. Which is why I created an offer especially for you to help you feel more connected to yourself and give yourself the love and kindness that you pour outwards towards your child.  Imagine if... You felt more present within yourself and with your child(ren) You were more patient with your child(ren) You become more intentional with how you use your time. You felt calmer and have a happier family life. You had an increase in energy. Over 12 weeks, you’ll feel a transformative shift in your mind and body as you release stress and exhaustion. Let go of feeling burnt out and overwhelmed and discover a calmer mental space.  Bonuses Lifetime access to The Mindful Reconnect for ASN Parents Value - £260 Continue your mindfulness journey with my 8 week self-paced mindfulness course. This course was designed to help parents, to a child with additional support needs, reconnect to their wellbeing. You'll have access to the course content and have the opportunity to join the private group Telegram chat with other parents. Lifetime access to ‘Self-Compassion for Parents Raising Neurodivergent Kids’ Bundle Value - £39.99 Explore how you can start treating yourself with more kindness and compassion on your neurodivergent parenting journey. You'll receive lifetime access to dip in and out of the activities whenever suits you.

Keeping Yourself in Mind: An ACT-informed programme for people supporting a family member with JHD We are pleased to invite you to our virtual course for parents and family carers of people living with Juvenile Huntington’s disease. The course will be run by Sarah Gunn, a clinical psychologist and researcher at the University of Leicester, and will be based on the principles of Acceptance and Commitment Therapy. Acceptance and Commitment Therapy is a therapeutic approach which focuses on learning to manage difficult thoughts and feelings, and to live a life which feels valuable and meaningful despite the struggles we encounter. This is an opportunity to explore the difficulties that can be associated with caring for a person with JHD (for you and within the family), to identify the values that matter most to you, and for you to think about how to move towards a more rich and valued life than you may have now. This is an eight-week course running from Wednesday 7 February to Wednesday 27 March 2024. The sessions will be on a Wednesday afternoon 1-2.30pm. Here is a very brief session outline: Week 1: Introductions: To ACT, to the programme, and to each other Week 2: Impacts of Juvenile Huntington’s on the “carer”* and wider family Week 3: Psychological wellbeing when supporting a person with Juvenile Huntington’s Week 4: Coping and adjustment: Living with, not battling against Week 5: What matters to you: Finding your values Week 6: Moving forward: Taking steps to align with your values Week 7: Living a valued life alongside Huntington’s: Plans and coping strategies Week 8: Reflection and ending: What’s next? *Note: Some people don’t like this term, so here we’re using it in quote marks. During the course, we will discuss which term would be preferred by the people attending. For more information on what information we collect and how we use it when booking onto one of our events, please see our privacy policy on our website.

A virtual sales training programme aimed at enhancing the skills of the salesperson to have engaging customer conversations which open opportunities and close more business.

Become free from Anxiety and say goodbye to managing your anxiety and start living a happy and content life. This masterclass will show you can change how your mind works to eliminate the negative and debilitating emotional impact of anxiety, once and for all!

Leading Cross-Cultural Virtual Teams: In-House Training High-performing teams are a must in this world of intense competition and higher expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed and suppliers and clients actively engage in joint projects. Teams work across geographical and organizational boundaries to deliver solutions and services to global users where distance and differences, both geographic and cultural, amplify the effect of issues and factors that are relatively straightforward when managing a team of people in the same location. This course delivers practical concepts and techniques that participants will start using immediately on their global projects. What you will Learn At the end of this program, you will be able to: Define relationships among foundational concepts (leadership and three dimensions of diversity) and explain their potential impacts on project performance Describe key components of successful project leadership and build selected Transformational Leadership skills Prepare to convert project challenges stemming from personal or cultural diversity into potential competitive advantage Implement selected best practices to meet key challenges facing virtual project teams Foster and grow an environment that supports continued success for CCVTs Foundation Concepts Basic definitions Critical success factors for leading cross-cultural virtual teams (CCVTs) A roadmap to success for leading CCVTs Leadership Excellence in Any Project Environment Leading effectively in a global environment Transformational leadership The four components of Transformational Leadership Leveraging Personal Diversity Overview of personal diversity Mind styles The theory of multiple intelligences Connecting Transformational Leadership and personal diversity Embracing Cultural Diversity Introduction to cultural intelligence The impact of culture Cultural Dimensions Theory The Culture Map Managing Virtual Diversity Overview of virtual diversity Virtual time management Virtual processes and technology Virtual leadership Creating an Environment for Success Supporting a cross-cultural virtual-team (CCVT-) friendly environment Building a foundation of trust Developing a team charter Recap and review Summary and Next Steps Personal action plan

What you Will Learn Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change Mind-set Tool-set Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan Summary Course summary and next steps Applying what you have learned

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.