194 Mind courses in Cardiff

Virtual Agile Teams: In-House Training Agile teams are a must in this world of intense competition, marketing demands, and changing expectations. Global virtual teaming has become a necessity as organizations become increasingly distributed, with suppliers and clients actively engaged in joint projects. Agile Teams now work across geographical, organizational, and cultural boundaries to deliver solutions and services to global users. Distance and differences may amplify the effect of issues and factors that are relatively straightforward for co-located Agile teams. This workshop delivers practical concepts and techniques that participants will start using immediately with their virtual Agile teams. The goal of the course is to enable you to successfully execute your preferred Agile or Scrum methods in a virtual project team environment. What you will Learn At the end of this program, you will be able to: Explain the characteristics of a virtual team and how they differ from a co-located team Build an effective virtual Agile team using a Team Charter approach Develop Release Plans, including prioritizing user stories, with a virtual Agile Team Construct a Sprint plan, including effective user story estimates, virtually Execute a Sprint, including essential Agile or Scrum ceremonies, virtually Conduct effective virtual meetings in an environment supportive of Agile and Scrum methods Foundation Concepts Agile Mindset and Values Agile Benefits and Methods Scrum Overview Co-located vs. Virtual Teams Forming Virtual Agile Teams Exploring Virtual Leadership Focusing on Virtual Agile Leaders Developing a Virtual Agile Team Charter Meeting Team Challenges in a Virtual Environment Planning Releases with a Virtual Agile Team Planning releases overview Estimating user stories Prioritizing user stories Setting release parameters Getting consensus on the release plan Planning a Sprint for a Virtual Project Sprint Planning Overview Confirming Sprint Scope with Virtual Agile Teams Developing a Sprint Delivery Plan for Virtual Agile Teams Running a Sprint in a Virtual Environment Self-organizing a Sprint for a Virtual Agile Team Using Scrum tools in a Virtual Environment Conducting End of Sprint Meetings in a Virtual Environment Iterating as a Virtual Agile Team Creating an Environment for Success Piloting a virtual Agile team Creating an Agile-friendly virtual environment

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

We develop tailored courses that cater to your organisation's specific workplace wellbeing goals. If you can't find what you're searching for, don't hesitate to contact us. Many of the services and courses we currently offer were developed as solutions to a client's specific requirements. Since 2019,

This virtual modular programme develops the coaching skills of managers and leaders. This programme is delivered virtually over zoom, 4 x 180 Minute Sessions over 4 Days.

This qualification is suitable for those aged 16 and above who work with, or care for, children.

Support coaching and guidance Emotional regulation training Addressing issues and trauma 2 sessions with parents 5 sessions with the teenager 7 sessions on a weekly basis Family therapy and individual insight therapy Introspection test Tackling embedded anger and upset Assessment and diagnosis of perspective and mindset https://relationshipsmdd.com/product/my-teenager-is-out-of-control-package/

Introducing Therapy for Repressed Emotions Package: Unlocking Emotional Freedom and Healing Are you struggling with repressed emotions, finding it difficult to express and process your feelings from the past? Miss Date Doctor’s Therapy for Repressed Emotions Package offers you compassionate support and guidance to unlock emotional freedom, heal past wounds, and embrace a healthier emotional state. Repressed emotions are feelings that have been pushed aside or buried due to various reasons, leading to unresolved emotional baggage. Our experienced therapists are dedicated to helping you navigate through these suppressed emotions, fostering emotional release, and promoting healing. Here’s how the Therapy for Repressed Emotions Package can support you: Understanding Repressed Emotions: Our therapists will help you understand the nature of repressed emotions and how they impact your current emotional well-being. Creating a Safe Space: We offer a safe and non-judgmental environment where you can freely explore and express your suppressed emotions. Emotional Release: Therapy will focus on facilitating emotional release, allowing you to process and express feelings that have been held back. Healing Past Wounds: We’ll work on addressing and healing the unresolved emotional wounds from the past. Coping Strategies: Our therapists will equip you with healthy coping strategies to manage overwhelming emotions as they arise. Self-Compassion and Acceptance: Therapy encourages self-compassion and self-acceptance as you navigate through your emotional journey. Building Emotional Resilience: We’ll focus on developing emotional resilience to face and process emotions in a healthy way. Mindfulness Practices: Therapy for repressed emotions may incorporate mindfulness techniques to cultivate present-moment awareness. The Therapy for Repressed Emotions Package at Miss Date Doctor is designed to empower you to release the emotional burden of the past and find emotional freedom. Our compassionate therapists provide gentle guidance and support to help you navigate through your emotional journey. Invest in your emotional well-being and take the first step towards unlocking emotional freedom with the Therapy for Repressed Emotions Package. Embrace the opportunity to heal past wounds, express your feelings, and foster a healthier emotional state. Let our experienced therapists guide you towards emotional release, healing, and a brighter emotional future. 8 SESSIONS X 1 HOUR https://relationshipsmdd.com/product/therapy-for-repressed-emotions-package/

Introducing Therapy for Anxiety Package: Empowering You to Overcome Anxiety and Reclaim Your Life Are you struggling with anxiety, feeling overwhelmed by persistent worries and fears that impact your daily life? Miss Date Doctor’s Therapy for Anxiety Package offers you expert support and guidance to manage anxiety, develop coping strategies, and regain control of your emotional well-being. Anxiety can be a challenging and distressing experience, affecting various aspects of your life. Our experienced therapists are dedicated to helping you understand the root causes of your anxiety and providing you with the tools to navigate through it with greater ease and confidence. Here’s how the Therapy for Anxiety Package can support you: Understanding Your Anxiety: Our therapists will help you gain insights into the nature of your anxiety and its triggers. Coping Strategies: We’ll equip you with effective coping strategies to manage anxiety symptoms and reduce stress. Identifying Thought Patterns: Therapy will address negative thought patterns that contribute to anxiety, promoting more positive thinking. Emotional Regulation: We’ll work on emotional regulation techniques to help you manage intense emotions associated with anxiety. Exposure Therapy: If applicable, exposure therapy may be used to gradually face and overcome anxiety-provoking situations. Mindfulness Practices: Therapy for anxiety may incorporate mindfulness techniques to promote present-moment awareness and reduce worry. Building Resilience: We’ll focus on building resilience to handle anxiety triggers with greater strength and adaptability. Setting Realistic Goals: Together with your therapist, you’ll set achievable goals to work towards reducing anxiety and improving your well-being. The Therapy for Anxiety Package at Miss Date Doctor is designed to empower you to overcome anxiety and lead a more fulfilling life. Our compassionate therapists provide a safe and supportive space to explore your fears and concerns, allowing you to develop a stronger foundation for emotional well-being. Invest in your mental and emotional health and take the first step towards managing anxiety with the Therapy for Anxiety Package. Embrace the opportunity to develop coping strategies, reduce stress, and regain control over your thoughts and emotions. Let our experienced therapists guide you towards a brighter and more empowered future, free from the grip of anxiety. 6 X 1 hour sessions https://relationshipsmdd.com/product/therapy-for-anxiety-package/

Eliminating negative dating behaviour Addressing stress and fear of dating Online dating assistance Help with past relationship emotional trauma Dating advice for singles Help with dating direction Relationship guidance Dating education and positive mindset training https://relationshipsmdd.com/product/8-face-to-face-sessions/

Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.