3163 Microsoft courses in Ince-in-Makerfield delivered Online

In today’s tech-driven world, IT support is an essential service for businesses of all sizes. This course offers you the foundational skills required to excel in the fast-paced IT support field. By focusing on the key areas such as troubleshooting, system maintenance, network management, and customer support, this course ensures you're equipped to handle the demands of an IT support role with confidence. The lessons are designed to be easy to understand, even for those with little prior technical knowledge, making it ideal for anyone looking to enter this crucial industry. The IT Support - Essential Skills Course provides a solid introduction to the core elements of IT support. With step-by-step guidance, you’ll learn how to solve common technical problems, manage IT infrastructure, and assist users efficiently. As businesses increasingly depend on technology, IT support professionals are more in demand than ever. Whether you're looking to start a new career or enhance your current skill set, this course ensures that you gain the essential tools and knowledge to succeed in the dynamic IT support landscape. Key Features CPD-Accredited IT support course Instant e-certificate Fully online, interactive IT Support course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this IT Support course to excel! IT Support is a rapidly growing field that is in high demand. Businesses of all sizes need IT support professionals to help them keep their systems running smoothly. This bundle is the perfect way to get started in a career in IT Support. It includes 10 courses that will teach you the essential skills you need to succeed. This IT support bundle includes the following courses: Course 01:Functional Skills IT Level 2 Course 02: Microsoft Word, PowerPoint & Outlook Course 03: Microsoft Excel Course 04: Cyber Security Awareness Training Course 05: Display Screen Equipment (DSE) Training Course 06: CCTV Operator Course Course 07: CRM - Customer Relationship Management Course 08: Python Programming: Beginner To Expert Course 09: Basics of WordPress: Create Unlimited Websites Course 10: Machine Learning Basics Learning Outcomes: Understand the basics of IT Use Microsoft Office Suite effectively Protect systems from cyber attacks Use DSE equipment safely Operate CCTV systems Manage customer relationships Program in Python Create websites with WordPress Learn the basics of machine learning Accreditation All of our courses included in this IT Support bundle are fully accredited. Certification Once you've successfully completed your IT Support course, you will immediately be sent digital certificates for the bundle courses. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 51 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wants to learn about IT support Anyone who wants to start a career in IT support Anyone who wants to advance their career in IT support Requirements There are no formal requirements for this IT support bundle courses to be enrolled. Career path T support technician: £20,000 - £30,000 IT support engineer: £30,000 - £40,000 IT support manager: £40,000 - £50,000 IT security analyst: £45,000 - £60,000 Certificates Certificate of completion (Hard copy) Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Certificate of completion (PDF) Digital certificate - Included

Give a compliment to your career and take it to the next level. This Executive PA will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Executive PA will help you keep ahead of the pack. The Executive PA incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Executive PA will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Executive PA, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Executive PA course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Executive PA Bundle: Course 1: Executive PA Course 2: Paralegal Course 3: GDPR Course 4: Level 2 Microsoft Office Essentials Course 5: Document Control Course 6: Touch Typing Essentials Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 9: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses including this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Learn about at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Course Curriculum of Executive PA: Course 1: Executive PA Introduction to Personal Assistant Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Communication Skills Customer Service Microsoft Office Skills Course 2: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Word 2016 PowerPoint 2016 Access 2016 Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L ---------- Executive PA---------- Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 09: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Moving from Secretary to an Executive PA Role) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included

Overview Develop your leadership skills and understand what is needed to become an effective manager in your workplace. This Management for Managerscourse provides the full set of skills and insight that will empower you to be a respected and aspirational leader of a team. The course has been written with the assistance of industry professionals and contains details for proven managerial styles and techniques that can be put to practical use. You will also learn how to make crucial decisions quickly and accurately, alongside hints and tips for keeping stakeholders invested in your continued success and career progression. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management for Managers. It is available to all students, of all academic backgrounds. Requirements Our Management for Managers is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 21 sections • 23 lectures • 05:08:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance

About this Virtual Instructor Led Training (VILT)  A decision to drill an exploration well with the objective to find a new oil or gas field must be based on sound assessment of the prospect risk and of the volumes. What is the chance that a well will find hydrocarbons, and how much could it be? Risk and volume assessments form the basis for decisions to drill a well or not, and as such form the link between subsurface evaluation and the business aspects of the petroleum industry. This Virtual Instructor Led Training (VILT) course explains how risks and volumes can be assessed in a realistic manner, based on a sound understanding of the geological details of the prospect as well as its regional geological setting and current play understanding. Participants of this VILT course will receive a softcopy of Risk and Volume Assessment Handbook which explains the concepts that are associated with probabilistic Risk & Volume (R & V) Assessment and contains many practical recommendations on how to translate geological understanding into meaningful inputs for probabilistic R &V assessments. The book is fully compatible with any probabilistic R & V tool in the industry. Training Objectives By the end of this VILT course, participants will be able to understand: The fundamentals of risk and volumes assessment; translating geological understanding into reasonable numbers and ranges. The difference between risk and uncertainty. Fundamentals of statistics; including explanation of distribution curves, understanding of expectation curves, do's and don'ts for adding risked volumes, and Bayes theorem. Uncertainty of trap, reservoir, seal and charge, illustrated by examples. Guidelines and exercises for estimating risks realistically and consistently. Calculating volume ranges for prospects and for portfolios of prospects; how to add prospect volumes for a correct representation of prospect portfolios. Incorporation of geophysical evidence (DHIs) in a realistic risk assessment. Target Audience This VILT course has been designed in the first place for geoscientists working in exploration, for prospect portfolio analysts and for their direct supervisors. It will also benefit staff from disciplines working closely with exploration staff, such as reservoir engineers, petrophysicists and geophysicists. Course Level Intermediate Training Methods Learning, methods and tools The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. It is the intention to have at least 2 smaller exercises per day. Time will be reserved for recapitulation, questions and discussions. VILT will be conducted either via Zoom or Microsoft Teams. Presenting materials can easily be done on this platform. When participants need to ask a question, they can raise their hand, write notes or interrupt the Instructor by using their microphone. The presenter can switch to a screen where he/she can see all participants (also when each participant is sitting in another location e.g. at home). There is also a whiteboard functionality that can be used as one would use a flip chart. Exercises will be done on an online platform which provides each participant with a private work area that can be accessed by the Instructor to discuss the exercise in a similar manner as in a classroom course. Each topic is introduced by a lecture, and learning is re-enforced by practical exercises and discussions. Handout material in electronic format will be provided. Trainer Dr. Jan de Jager has a PhD in Geology from the University of Utrecht. He joined Shell in 1979 as an exploration geologist, and worked in several locations around the world such as Netherlands, Gabon, USA, Australia, Argentina, and Malaysia in technical and management positions. During the last 10 years of his career, he was responsible for the quality assurance of Shell's exploration prospects in many parts of the world and for upgrading and replenishing Shell's global exploration portfolio. During this period, he had also developed extensive expertise in Prospect Risk and Volume assessments for which he ran successful internal training programmes. Following his retirement from Shell in 2010, Dr Jan de Jager took on a position as part-time professor at the University of Amsterdam and also serves as a consultant exploration advisor for various E&P companies. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Do you find yourself struggling with basic grammar or punctuation when writing a letter? Solve that right now by enrolling with us. The Improve English Spelling, Punctuation, Grammar and Pronunciation course is an easy-to-understand set of online modules that uses advanced techniques to teach you to understand and appreciate English grammar fully. You will be quickly taught how to place punctuation and set up paragraphs, alongside the trickier aspects of similar-sounding words and more advanced methods of writing the perfect letter to an employer or friend. Improve English Spelling, Punctuation, Grammar and Pronunciation will provide you with the CPD certificate that you'll need to succeed. What other courses are included with this Improve English Spelling, Punctuation, Grammar and Pronunciation? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Improve English Spelling, Punctuation, Grammar and Pronunciation. It is available to all students, of all academic backgrounds. Requirements Our Improve English Spelling, Punctuation, Grammar and Pronunciation is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Applied Behaviour Analysis (ABA) bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Applied Behaviour Analysis (ABA) bundle will help you stay ahead of the pack. Throughout the Applied Behaviour Analysis (ABA) programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Applied Behaviour Analysis (ABA) course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Applied Behaviour Analysis (ABA) Bundle Consists of the following Premium courses: Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum Module 1: Introduction to ABA Module 2: ABA Component Breakdown Module 3: Rules when Applying ABA Module 4: Foundation Techniques of ABA Module 5: ABA for Motor Skills Module 6: ABA for Language Skills Module 7: ABA for Cognitive Skills Module 8: ABA for Visuospatial Skills Module 9: Generalization in ABA Theory How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements This course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Emotional Intelligence and Human Behaviour) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Give a compliment to your career and take it to the next level. This Energy Consultant Course Level 3 bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Energy Consultant Course Level 3 bundle will help you stay ahead of the pack. Throughout the Energy Consultant Course Level 3 programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Energy Consultant Course Level 3 course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. What other courses are included with this Energy Consultant Course Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Curriculum: ***Energy Consultant Course Level 3*** Module 01: Introduction Module 02: Thermal Module 03: Photovoltaics Module 04: Wind Energy Module 05: Bioenergy Module 06: Geothermal Energy Module 07: Tidal Energy Module 08: Environmental Impacts: A Global and Regional Assessment Module 09: Renewable Energy and Sustainable Development Module 10: The Future of Renewable Energy in the UK into the 2020s and Beyond How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Energy Consultant Course Level 3. It is available to all students, of all academic backgrounds. There is no time limit for completing this course, it can be studied in your own time at your own pace. Requirements Our Energy Consultant Course Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

This comprehensive course covers essential skills in office administration and effective time management. Participants will learn various aspects of office organization, communication, and productivity enhancement, enabling them to excel in administrative roles. From mastering communication skills to handling meetings and stress, this course equips learners with a well-rounded skill set for successful office administration. Learning Outcomes: Understand the fundamental principles of office administration. Develop effective communication and business writing skills. Master time management techniques for enhanced productivity. Learn stress management strategies to maintain a healthy work-life balance. Acquire proficiency in using Microsoft Office applications. Gain insights into organizing meetings and conferences successfully. Develop conflict management and resolution skills. Cultivate professionalism and business etiquette in workplace interactions. Why buy this Office Administration and Time Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Administration and Time Management Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals seeking to enhance their office administration skills. Professionals aiming to improve time management and productivity. Office managers, assistants, and administrative personnel. Anyone interested in developing effective communication and Microsoft Office skills. Prerequisites This Office Administration and Time Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good internet connection. Career path Office Administrator - Average Salary: £22,000 - £30,000 per year Administrative Coordinator - Average Salary: £25,000 - £35,000 per year Office Manager - Average Salary: £28,000 - £40,000 per year Executive Assistant - Average Salary: £30,000 - £45,000 per year Operations Supervisor - Average Salary: £32,000 - £48,000 per year Course Curriculum Module 01: Introduction to Office Administration Module 1: Introduction to Office Administration 00:17:00 Module 02: Skills of an Effective Administrator Module 2: Skills of an Effective Administrator 00:18:00 Module 03: Mail Services and Shipping Module 3: Mail Services and Shipping 00:27:00 Module 04: Effective Planning and Scheduling Module 4: Effective Planning and Scheduling 00:48:00 Module 05: Organising Meeting and Conferences Module 5: Organising Meeting and Conferences 00:27:00 Module 06: Business Writing Skills Module 6: Business Writing Skills 00:42:00 Module 07: Time Management Module 7: Time Management 00:37:00 Module 08: Stress Management Module 8: Stress Management 00:18:00 Module 09: Business Telephone Skills Module 9: Business Telephone Skills 00:21:00 Module 10: Communication Skills Module 10: Communication Skills 00:27:00 Module 11: Conflict Management Module 11: Conflict Management 00:16:00 Module 12:Business Etiquette Module 12: Business Etiquette 00:21:00 Module 13: Microsoft Office Skills Module 13: Microsoft Office Skills 00:07:00