- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Time Management
By The Teachers Training
Struggling with time management? Learn practical strategies to maximise productivity and achieve balance in work, life, and everything in between.
Course Overview: In an ever-evolving job market, personal development coaching has emerged as a highly sought-after skill set, with a 45% increase in demand for personal development coaches over the past two years alone. This course offers you a unique opportunity to capitalise on this growing trend and embark on a fulfilling career path where you can make a meaningful impact on people's lives. According to recent surveys, 86% of professionals reported increased job satisfaction and productivity after working with a personal development coach. Through a series of engaging modules, you will explore the fundamentals of coaching and mentoring, delve into ethical considerations, master effective communication skills, and develop expertise in key areas such as time management, motivation, and mindset. With a curriculum carefully crafted to align with industry standards, this course is your pathway to a rewarding career in coaching. Key Features of the Course: CPD Certificate: Upon successful completion, you will receive a prestigious CPD certificate, recognising your commitment to professional development. 24/7 Learning Assistance: Benefit from round-the-clock access to our comprehensive learning resources, ensuring flexibility and convenience as you progress through the course. Who is This Course For? This course is ideal for individuals who are passionate about personal growth and are eager to make a positive impact on the lives of others. Whether you're seeking a career change or looking to enhance your existing coaching skills, this course provides the knowledge and tools necessary to succeed in the field of personal development coaching. What You Will Learn: In this course, you will embark on an enriching learning journey spanning 19 modules. Starting with an introduction to personal development coaching, you will explore the core principles of coaching and mentoring, delve into ethical considerations, and master the fundamental qualities of a coach. Besides, you will gain insights into various coaching methods, including spiritual life coaching, NLP key themes, and cognitive behavioural therapy. Additionally, you will develop essential skills such as effective communication, personal and management skills, time management, organisational skills, and presentation skills. The course also covers important topics like motivation, mindset, visualising life goals, personality development, and setting up as a coach. Why Enrol in This Course: Enrolling in the Personal Development Coach with Positive Psychology Training course offers numerous benefits. Firstly, it is a highly acclaimed and top-reviewed course, ensuring that you receive high-quality education and training. Additionally, the course has been recently updated to incorporate the latest industry trends and best practices, providing you with relevant and up-to-date knowledge. By completing this course, you will develop essential coaching skills that are in high demand, opening doors to various fulfilling career opportunities. Requirements: To enrol in this course, no prior experience or specific qualifications are required. This course welcomes individuals from all backgrounds. Career Path: Upon completing this course, you will have the skills and knowledge necessary for various career paths in the coaching industry. Some potential roles and corresponding average salaries in the UK include: Life Coach (£40,000) Personal Development Coach (£35,000) Career Coach (£45,000) Wellness Coach (£30,000) Executive Coach (£60,000) Motivational Speaker (£50,000) Mentor (£35,000) Certification: Upon completing the Personal Development Coach with Positive Psychology Training course, you will receive a CPD certificate recognised and respected within the coaching industry. Course Curriculum 1 sections • 19 lectures • 08:55:00 total length •Module 01: Introduction to Personal Development Coach: 00:19:00 •Module 02: Introduction to Coaching and Mentoring: 00:26:00 •Module 03: Aspects of Coaching and Mentoring: 00:25:00 •Module 04: Ethical Aspects of Coaching and Mentoring: 00:35:00 •Module 05: Fundamental Qualities of a Coach: 00:58:00 •Module 06: Life Coaching Methods: 00:32:00 •Module 07: Understanding Spiritual Life Coaching: 00:39:00 •Module 08: Key Themes of NLP: 00:22:00 •Module 09: Cognitive Behavioural Therapy: 00:19:00 •Module 10: Effective Communication Skills: 00:24:00 •Module 11: Personal Skills: 00:23:00 •Module 12: Management Skills: 00:26:00 •Module 13: Time Management: 00:36:00 •Module 14: Organisational Skills: 00:23:00 •Module 15: Improvement of Presentation Skills: 00:32:00 •Module 16: Motivation and Mindset: 00:25:00 •Module 17: Visualising Whole Life Goals: 00:22:00 •Module 18: Development of Personality: 00:24:00 •Module 19: Setting Up as a Coach: 00:25:00
Coaching: Sports Coaching
By Training Tale
***Coaching: Sports Coaching*** This Sports Coaching course is designed for anyone who wants to start a sports coaching business or work in sports as a mentor or coach. This course covers a wide range of sports and coaching models, as well as important information on coaching philosophy and skills. This course will walk you through the entire coaching process. The course will provide you with theoretical knowledge that you can apply in the real world, from assessing your clients' abilities to analysing their nutritional needs. This Sports Coaching course will teach you how to motivate and empower your clients, set individual goals for them, and train them to reach their full physical potential and overcome injury. By the end of this course, you will be able to help players in reaching their goals and establishing a promising career as a sports coach. So enrol today and advance your career. Learning Outcomes After completing this Sports Coaching course, learner will be able to: Gain the fundamental knowledge of sports coaching Gain in-depth knowledge about coaching philosophy Gain a thorough understanding of communication in sports coaching Understand mental skills training Understand goal setting in sports coaching Understand physical fitness training for athletes Understand coaching process in football Understand coaching process In cricket Understand coaching In swimming & tennis Understand the coach's playbook against drugs Understand principles of injury prevention Why Choose Sports Coaching Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Coaching: Sports Coaching*** Detailed Course Curriculum Module 1: Basic Knowledge of Sports Coaching Module 2: Coaching Philosophy Module 3: Communication in Sports Coaching Module 4: Mental Skills Training Module 5: Goal Setting in Sports Coaching Module 6: Physical Fitness Training for Athletes Module 7: Coaching Process in Football Module 8: Coaching Process In Cricket Module 9: Coaching In Swimming & Tennis Module 10: The Coach's Playbook Against Drugs Module 11: Principles of Injury Prevention Assessment Method After completing each module of the Sports Coaching course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Sports Coaching course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Sports Coaching This Sports Coaching course is ideal for anyone who wants to establish a business or kickstart a career as a sport coach. Such as: Coach PE Teacher Physiotherapist Fitness Coach Requirements Sports Coaching There are no specific requirements for this Sports Coaching course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Sports Coaching This course will prepare you for a variety of career opportunities. Such as: Coach: £65.00 - £75.00 per day PE Teacher: £140.00 - £220.00 per day Physiotherapist: £80.00 per day Fitness Coach: £75.00 per day Certificates Certificate of completion Digital certificate - Included
People Management at Workplace: Bridging the Generation Gap
By iStudy UK
DO you want to develop good connections in your office? Do you want to make a good relation among the employees from different age range? The course will help you to bridge the generation gap in the workplace to ensure an efficient working environment. Course Description: The working style, conception varies generation to generation. To understand the working style, behaviour, and states of mind of every generation is very important to a manager. If you want to mentor or try to communicate with each generation, you have to understand their psychology, working style and behaviour. In this course, you will learn the techniques for bridging the generation gap in the workplace. The course will help you to identify the characteristics of different age. By the end of the course, you will able to manage the uniqueness of different generations. Course Highlights People Management at Workplace: Bridging the Generation Gap is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed People Management at Workplace: Bridging the Generation Gap into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose People Management at Workplace: Bridging the Generation Gap Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? People Management at Workplace: Bridging the Generation Gap is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our People Management at Workplace: Bridging the Generation Gap is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities People Management at Workplace: Bridging the Generation Gap- Activities 00:00:00 Mock Exam Mock Exam- People Management at Workplace: Bridging the Generation Gap 00:20:00 Final Exam Final Exam- People Management at Workplace: Bridging the Generation Gap 00:20:00
Diploma in Pharmacy Skills - Level 5 (QLS Endorsed)
By Kingston Open College
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support
