Conducting Rewarding Meetings Certification This course will profit any degree of worker in your association who is consistently engaged with running gatherings. It is appropriate for supervisors, colleagues and regulatory and support staff. The course gives the apparatuses and information that are needed to design, encourage and circle back to gatherings that are proficient and powerful. With more noteworthy concentration and profitability, you'll see gatherings that are plainly integrated with the group/association's objectives. This is a course with benefits that are promptly acknowledged, as the learning can quickly be tried. This is likewise a decent course to offer, on the off chance that you have focuses for improving self-improvement and development for your workers. What's Covered in the Course? The course is educated in five modules with the accompanying results: A comprehension of the components that meet up, all together for any gathering to be effective and fruitful in accomplishing its point; The recognizable proof of various kinds of gatherings and how to pick one that best suits the point of the gathering and how to oversee it; The way toward setting streamlined and compelling plans, to keep away from time-squandering and to cover all necessities; The most effective method to establish a climate that is helpful for connecting all participants and inducing open conversation, eventually cultivating better correspondence across the association; The most effective method to recognize and set gathering targets and how to gauge the accomplishment of a gathering with plainly characterized rules; Instructions to emphatically and adequately impart; The most effective method to distinguish and oversee troublesome participants and different interruptions, to limit time-squandering; Step by step instructions to keep to the gathering plan and proficiently and successfully oversee undertakings; Instructions to successfully appoint meeting errands; Instructions to set focused on input components for constant improvement and development; Rules for productively and successfully running short gatherings. What are the Benefits of the Course? The investigation plan is adaptable, to suit singular schedules and is accessible through any gadget with a web association; Finish of the course brings about a regarded and conspicuous certificate for your colleague; Representatives will get familiar with the capacity to encourage and lead a productive and compelling gathering; Online examination support is accessible for your colleagues; Study materials will consistently be accessible to the representative, which means there is the opportunities for boost preparing later on.
Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices
Making Lively and Effective Meetings Certification Understanding the keys to enthusiastic and successful gatherings is crucial for anyone in any association, paying little heed to the nature and the size. This course gives a thorough knowledge into each part of guaranteeing that gatherings are vivacious and powerful, including how to plan for a gathering, the sorts of meeting to pick and how to make them overly compelling and never exhausting! From the approaches to utilize time, to viable gathering correspondence procedures you can apply as a gathering facilitator or member, this course covers each perspective that anybody in any organization or association has to know. You Will Learn Instructions to completely plan for a gathering The distinctive gathering types and how to realize which is best for your necessities Step by step instructions to guarantee that gatherings are exuberant and invigorating for all participants Instructions to adequately impart previously, during and after the gathering Instructions to keep the gathering centered and exceptionally gainful Advantages of Taking This Course You will actually want to put together and facilitate the best gatherings at your association You will comprehend the keys to capitalizing on each gathering and never squander one more moment You will actually want to recommend new and imaginative approaches to make your gatherings exuberant, invigorating and innovative You will actually want to allocate errands to participants and get the absolute best out of them in each gathering You will actually want to save time, increment profitability and transform gatherings into amazing key devices
Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who would like to increase their skill in leading and planning meetings. Overview Upon successful completion of this course, participants will have the basic tools needed to initiate and manage meetings that will engage attendees and leave a positive and lasting impression. In this course, participants will learn the needed skills in planning and implementing a successful meeting. Getting Started Workshop Objectives Action Plan Planning and Preparing (1) Identifying the Participants Choosing the Time and Place Creating the Agenda Practical Illustration Planning and Preparing (2) Gathering Materials Sending Invitations Making Logistical Arrangements Practical Illustration Setting Up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Practical Illustration Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Practical Illustration Meeting Roles and Responsibilities The Chairperson The Minute-taker The Attendees Variations for Large and Small Meetings Practical Illustration Chairing a Meeting (1) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Practical Illustration Chairing a Meeting (2) Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Dealing With Disruptions Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Taking Minutes What are Minutes? What do I Record? A Take-Home Template Practical Illustration Making the Most of Your Meeting The Minute Meeting Using Games Giving Prizes Simple Magic Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Meeting Management Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Meeting Management Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Meetings are a fact of working life - both virtual and physical meetings. Recording the key points from meetings is critical to making sure that accurate information is captured, and action points are clearly identified and allocated. This virtual training session will support members of staff to develop their skills in recording the key points from meetings and discussions. This course will help participants: Describe the different levels of note taking and pick the appropriate style for the meeting Prepare to take minutes in the virtual and the physical environment Liaise and work in partnership with the meeting Chair Use a template to enable the capturing of key points Set up the room ready for the meeting Identify key points to record, versus what not to record Interrupt the meeting confidently to check key points Take neutral, accurate and concise records Produce a well-laid out set of minutes. 1 Introduction Objectives and overview Introductions and personal aims 2 An introduction to minutes Purpose and use Different levels of notetaking 3 Preparing to take minutes Identifying the purpose of the meeting Working with the Chair Tips and techniques to prepare effectively Case studies, review and discussion The physical environment: setting up for a meeting 4 Listening and recording Tips and techniques to make the process easier How to interrupt a meeting What to record; what to leave out Recording in short-form using playscript and bullet-points Listening neutrally Activity: Minuting a Meeting The tricky ones and how to overcome problems in the meeting 5 Preparing the minutes Producing a set of draft minutes Tips on grammar, punctuation and layout Stylistic variation Managing feedback from the Chair 6 Review Summary of key learning points Action planning
Regular 1-1s allow you, as a manager, to address a range of topics and challenges with your team members in a relatively informal manner, albeit aided by a level of structure and consistency. You should embrace frequent 1-1s with your team, regardless of how often you see them in person, as they provide the opportunity to ‘check-in’ with them, not to ‘check-up’ on them; to understand their current priorities, workload and challenges. This course uses scenarios and outstanding manager top tips to help you learn about: the benefits of 1-1s and how to plan and prepare for them - frequency, location and agenda; regardless of whether your team member is based on site with you or remotely facilitating the meetings, using great coaching skills, and acting on feedback scheduling of tasks and reviewing and following up on action points More Information Industry & Sector Hospitality, Retail, Funeral, Business Business outcomes Recruitment, Retention, Induction/Onboarding Skills & Training Appraisals, Coaching, Management Jobs & Roles Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager Course Author Mastering Multi-Units
A half day course for those who find themselves taking and presenting minutes for different kinds of meetings. The session will provide practical tips on how to write minutes that are clear and more concise and how to save time during the minute-taking process. It will be a useful session for both novice and experienced minute takers.
Facilitation Skills Training
A sales manager's role has more to do with the ability to lead, mentor, and motivate a sales team to achieve or exceed an organisation's sales goals. This programme concentrates on these skills and behaviours enhancing their existing skills to new levels through the sales management process.