976 Meetings courses delivered Online

Register on the Facilitating High Performing Meetings today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Facilitating High Performing Meetings is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Facilitating High Performing Meetings Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Facilitating High Performing Meetings, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Facilitating High Performing Meetings Module 01: What is Facilitation? 00:05:00 Module 02: The Principles of Good Facilitation 00:08:00 Module 03: The Skills of a Good Facilitator 00:07:00 Module 04: Building an Environment of Creativity, Trust and Involvement 00:07:00 Module 05: Exercise: Planning a Facilitation Session 00:04:00 Module 06: Preparing to Facilitate 00:05:00 Module 07: Exercise: Planning your Agenda 00:04:00 Module 08: Facilitating the Meeting 00:06:00 Module 09: Generating and Refining Ideas for Improvement 00:06:00 Module 10: Action Planning 00:05:00 Module 11: Keeping It Fresh 00:04:00 Module 12: Giving Feedback 00:05:00 Module 13: Giving Feedback Exercise 00:04:00 Module 14: Key Module Learning Points on Facilitation Skills 00:06:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

About Course Minute Taking Course: Learn Minute Taking at meetings Gain the skills for Minute Taking concise and with a purpose to make your Meetings productive and successful. This Minute Taking course will help you overcome communication barriers as well as help you reach your goals during meetings. This Minute Taking Online course covers a range of different modules all designed to take you through the course step-by-step, so you can learn the art of effective minute taking. Meeting minutes serve as an official record of the event, and you have the critical role of creating them and ensuring that they are accurate. You want your notes to be clear and precise, and by delivering accurate meeting minutes you gain the perfect opportunity to shine like a star. Minute-taking is an essential part of business meetings. The minute taker must capture clear and concise Minutes to support the business and to ensure the meeting is a success. It's extremely easy to miss out on key points during meetings. Projects often get delayed and there is scope for miscommunication across teams and departments without comprehensive knowledge about the agenda of the meeting. Meeting minutes help avoid these ambiguities by allowing employees to reference effecting meeting notes post-meetings.Why take this course? This training course helps you write and deliver better notes and action points for official meetings. The aim of this online training course is to provide you with effective writing and summarising tips to help you glean the relevant information from the meeting and produce professional and clear notes. One of the primary responsibilities of any administrative staff is to successfully take notes during meetings and share transcripts and key points of the same both within the team and to other relevant teams/departments. Any dedicated individual can master Effective Minute taking with the right training. Our meeting minute course has been designed by experienced industry veterans who have worked with multiple prestigious organizations. This course will familiarise you with the minute-taking process, including preparation, note-taking during the meeting, and producing the final Minutes document. Upon completion, you will understand the importance of minute taking and have the information you need to feel confident and capable of your ability. The course is designed for anyone who is in a secretarial or minute taking role and wants to strengthen their minute taking skills. It is also suitable for those who are starting out as a minute taker and are unsure where to begin. It will prove particularly useful if you feel anxious, confused, or simply wish to enhance your ability to effectively take notes and produce professional, comprehensive Minutes with confidence. What Will You Learn? Demonstrate what makes good meeting minutes and the need for accuracy of reporting Understand in depth what minute taking is, why it is important for ensuring the success of business meetings, and what the minute taker's role is. Write meeting minutes in professional written English Explain the planning of an agenda and the preparation required Apply practical tips and useful words for producing accurate meeting minutes What you should do during a meeting Course Content Fundamentals of Meetings Fundamentals of Meetings Understanding Meeting Minutes What are Meeting Minutes? Why Meeting Minutes Are Important Common Meeting Minutes Formats Responsibilities of the Minute Taker Essential Parts of Meeting Minutes Background of Meeting Minutes Background of Meeting Minutes Why Meetings fail? Why Meetings fail? How to arrange a Meeting How to Arrange a Meeting Necessary Sections of a Meeting Necessary Sections of a Meeting Preparation for the meeting Preparation for the meeting Creating the Right Environment Creating the right environment Taking Notes Taking Notes The Minutes The Minutes Impact of the Freedom of Information Act on minutes Impact of the Freedom of Information Act on minutes Conclusion Conclusion Minute Taking Exercise Exercise A course by Xpert Learning RequirementsNo specific requirement is needed for this course Audience Regular Minute Takers Personal Assistant to CEO/COO Administrative Assistant Human Resource professionals Audience Regular Minute Takers Personal Assistant to CEO/COO Administrative Assistant Human Resource professionals

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Driving Effective One-to-One Meetings Certification Gatherings are regularly seen as an awful truth of working life. While they are unavoidable, they don't should be undesirable. When completed effectively, any sort of meeting can be a significant device to spur your group. Specifically, coordinated gatherings are an extraordinary manner by which to guarantee that all your colleagues feel more persuaded and esteemed while at work. At the point when held related to both broad and departmental gatherings, you can be certain that your entire association is running great. Figuring out how to hold compelling coordinated gatherings can support profitability, enable your staff and improve your primary concern. This course expounds on viable coordinated gatherings, giving you the instruments and data you need to lead profitable gatherings. We start by discussing how to guarantee that your gathering stays on theme and on target and runs easily. Then, we survey the most widely recognized kinds of balanced gatherings that most workplaces see and give you tips on the best way to run these well. At long last, we survey a rundown of inquiries you should pose at each gathering to assist you with getting valuable data from your group. You Will Learn: Why you should utilize a plan for coordinated gatherings and how to approach setting one How to manage the plan, whenever it has been set, and how to get criticism from staff before the gathering starts Which sort of meeting is the most significant to you and your group Data about disciplinary gatherings and when they ought to be held The best inquiries to pose, while having a gathering, to get the most valuable data Advantages of Taking This Course Encountering less pressure and nervousness when masterminding coordinated gatherings Figuring out how to produce thoughts, to set a plan as a main priority Understanding the most widely recognized kinds of gatherings and when to utilize every one Learning the significance of choosing just a single point for every gathering Understanding the most ideal manners by which to give input and acquire announcements from staff

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This Meeting Management Skills For Professionals course is the best resource to learn the tips and strategies to conduct any meeting successfully. You will learn the keys to organising impactful meetings, fostering a collaborative environment. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the fundamentals of conducting any meeting Recognise the top tips for meeting Understand how to do the pre-meeting preparations Identify the purpose of the meeting Realise the type of conversation you are willing to have in a meeting Learn how to lead the meeting Recognise the two most important parts of a meeting Learn how to build rapport with FROGS Recognise the four stages of a meeting Be able to create a strong and positive impact during the meeting Why Meeting Management Skills For Professionals Course right for you? This online certification in meeting management course will introduce you to the skills required to manage any meeting. After taking this comprehensive online course, you will also learn various tips and strategies to conduct any meeting successfully. This extensive certification in meeting management course will also teach you about the meeting agenda, types of conversation you can have and how to make other necessary preparations for the meeting. You will also acquire knowledge about the meeting structure, how to create a positive impact, how to project your preference and much more with this popular online course. By the end of the course, you will be able to assemble a group of people and organise a meeting with a clear plan in a very formal setting. You will also develop the skills and understanding required to boost your meeting management skills and become a successful manager Meeting Management Skills For Professionals Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction - Top Tips for Meetings Introduction - Top Tips for Meetings Get Ready… Preparing for Your Meeting What Do You Want. What Type of Conversation. Your Meeting Agenda Who is Leading the Meeting. Housekeeping Meeting Structure - How to Get Your Meeting Right The Two Most Important Parts of a Meeting Build Rapport With Frogs Meeting Structure - the Four Stages of a Meeting Projecting Executive Presence Project Presence - Introduction Power Presence Part 1 Power Presence Part 2 Power Posture Power Poise How to Create a Strong, Positive Impact Create Impact by Selecting Create Impact by Structuring Create Impact by Simplifying, Synthesizing, and Summarizing How to Generate Gravitas - Give Off a Sense of Authority Slow and Deliberate Stillness and Silence The Universal Answer to Any Question Who should take this course? This comprehensive meeting management skills for professionals course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of meeting management. Entry Requirements There are no academic entry requirements for this meeting management skills for professionals course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This meeting management skills for professionals course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Do you have the interest to become a leader but having a hard time in facilitation and meeting? Then worry no more! This course is created for people who need to know about meeting management. Description: Anyone who wants to become a leader or manager needs to have the right meeting skills. Meeting with clients or your team will be part of your work and this course will help you with that. Learn how to plan and prepare for meetings. Know how to choose the right time and place for your meetings. Explore how to create agenda and all the things needed for a meeting. Understand meeting roles and responsibilities during meetings. Most importantly, in this course you will learn how to professional conduct meetings and resolve personality conflicts if there are. Who is the course for? Leaders or potential meeting facilitators that need meeting and facilitation skills. People who need to learn about meeting management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Meeting Management is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Facilitators Manager Supervisor Team Leaders. Diploma in Meeting Management - Updated Version Module 01: Planning and Preparation Planning and Preparation 00:15:00 Module 02: Online Meeting Platforms Online Meeting Platforms Part - 01 01:03:00 Online Meeting Platforms Part - 02 00:45:00 Module 03: Meeting Etiquette and Tips Meeting Etiquette and Tips 00:13:00 Diploma in Meeting Management - Old Version Module - One Getting Started 00:30:00 Module Two - Planning and Preparing (I) 01:00:00 Module Three - Planning and Preparing (II) 01:00:00 Module Four - Setting up the Meeting Space 01:00:00 Module Five - Electronic Options 01:00:00 Module Six - Meeting Roles and Responsibilities 01:00:00 Module Seven - Chairing a Meeting (I) 01:00:00 Module Eight - Chairing a Meeting (II) 00:30:00 Module Nine - Dealing with Disruptions 00:30:00 Module Ten - Taking Minutes 00:30:00 Module Eleven - Making the Most of Your Meeting 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Diploma in Meeting Management- Activities 00:00:00 Mock Exam Mock Exam- Diploma in Meeting Management 00:20:00 Final Exam Final Exam- Diploma in Meeting Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan

Conducting Rewarding Meetings Certification This course will profit any degree of worker in your association who is consistently engaged with running gatherings. It is appropriate for supervisors, colleagues and regulatory and support staff. The course gives the apparatuses and information that are needed to design, encourage and circle back to gatherings that are proficient and powerful. With more noteworthy concentration and profitability, you'll see gatherings that are plainly integrated with the group/association's objectives. This is a course with benefits that are promptly acknowledged, as the learning can quickly be tried. This is likewise a decent course to offer, on the off chance that you have focuses for improving self-improvement and development for your workers. What's Covered in the Course? The course is educated in five modules with the accompanying results: A comprehension of the components that meet up, all together for any gathering to be effective and fruitful in accomplishing its point; The recognizable proof of various kinds of gatherings and how to pick one that best suits the point of the gathering and how to oversee it; The way toward setting streamlined and compelling plans, to keep away from time-squandering and to cover all necessities; The most effective method to establish a climate that is helpful for connecting all participants and inducing open conversation, eventually cultivating better correspondence across the association; The most effective method to recognize and set gathering targets and how to gauge the accomplishment of a gathering with plainly characterized rules; Instructions to emphatically and adequately impart; The most effective method to distinguish and oversee troublesome participants and different interruptions, to limit time-squandering; Step by step instructions to keep to the gathering plan and proficiently and successfully oversee undertakings; Instructions to successfully appoint meeting errands; Instructions to set focused on input components for constant improvement and development; Rules for productively and successfully running short gatherings. What are the Benefits of the Course? The investigation plan is adaptable, to suit singular schedules and is accessible through any gadget with a web association; Finish of the course brings about a regarded and conspicuous certificate for your colleague; Representatives will get familiar with the capacity to encourage and lead a productive and compelling gathering; Online examination support is accessible for your colleagues; Study materials will consistently be accessible to the representative, which means there is the opportunities for boost preparing later on.

Discover the four reasons you should have a meeting and how you decide who should attend. Without the correct attendees you are wasting your time and theirs. Understand how to run an effective meeting and why it is important to balance structure with content and interaction. Apply our do's and don'ts and implement time-saving tips to run productive meetings in half the time. Learning Objectives Apply the four reasons for holding a meeting, Identify who should attend, Prepare an effective agenda, Implement time-saving tips for getting results in half the time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Duration 4 Days 24 CPD hours This course is intended for Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub. Collaboration Communications Systems Engineers have a fundamental understanding ofÿnetworking, telecommunications, audio/visual and meeting room technologies, identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365ÿAdministrators. In addition, they may work with owners of other workloads, including facilitiesÿmanagers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers. This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams. They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. Prerequisites Microsoft 365 and Microsoft Teams Networking, telecommunications, and audio/visual basics Identity and access management basics 1 - Introduction to Teams meetings and calling Overview of Teams meetings and events Overview of Teams Phone Overview of auto attendants and call queues Overview of Teams devices 2 - Plan for Teams Phone Plan to deploy Teams Phone Plan for Teams Phone PSTN connectivity Determine license requirements Plan for Teams Phone devices Plan and design Teams Phone features Plan for voicemail 3 - Plan for Microsoft Teams Rooms and Surface Hub Determine license requirements for Microsoft Teams Rooms and shared devices Understand differences between Microsoft Teams Rooms on Android and Windows Understand Microsoft Teams Rooms on Surface Hub 2S Understand and plan Teams Room accessories, components, and peripherals Understand Teams Rooms management options 4 - Plan and optimize network performance for Teams media Understand Teams network requirements Design network for media optimization Design and implement QoS 5 - Configure and deploy Teams Phone Configure emergency calling for Teams Calling Plans Manage and configure Microsoft PSTN numbers Configure Operator Connect and Teams Phone Mobile Configure Teams Phone policies Create and manage Teams policies Configure Audio Conferencing 6 - Configure and deploy Teams Phone with Direct Routing Design Direct Routing call flows Implement SIP trunking with Direct Routing Configure Emergency Calling for Direct Routing Extend Teams Direct Routing infrastructure Deploy and maintain a survivable branch appliance 7 - Extend Teams Phone with additional services Understand how Teams interacts with additional services Configure compliance recording in Teams Configure and integrate a certified contact center in Teams Design and deploy voice bots in Teams 8 - Manage meetings and events experiences Explore meetings and events in Microsoft Teams Configure meeting settings Create and manage meeting policies Configure audio conferencing Create and manage meeting templates and template policies Create and manage meetings customization policies Configure live events settings Create and manage live events policies Examine live events across Microsoft 365 9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams Prepare 10 - Configure and manage voice users Enable users for Teams Phone Enable users for Direct Routing with Teams Phone Enable additional calling features for Teams Phone Enable users for Teams Phone Mobile 11 - Configure auto attendants and call queues Design call flows for auto attendants and call queues Configure auto attendants and call queues Deploy a channel-based call queue Configure resource accounts Configure Microsoft 365 groups for voicemail Interpret call queue conference modes Interpret call queue routing methods Configure holidays for auto attendants and call queues Configure custom music on hold 12 - Configure, deploy, and manage Teams devices Manage Microsoft Teams Phones Manage Microsoft Teams Room Systems Microsoft Teams Rooms management options Manage Surface Hub 2S devices Configure Microsoft Teams SIP gateway Manage Microsoft Teams displays Remote provisioning and sign in for Teams Phones Update Microsoft Teams devices remotely Manage Microsoft Teams device tags 13 - Guided project - Prepare meeting room experiences Prepare 14 - Monitor and troubleshoot Teams collaboration communications systems Diagnose and troubleshoot phone number assignment Diagnose and troubleshoot Teams client issues Diagnose and troubleshoot call failure and call quality issues Report on and troubleshoot Teams calls with Call Quality Dashboard Diagnose and troubleshoot Direct Routing issues Troubleshoot and monitor Teams devices Troubleshoot Teams meetings and calling Troubleshoot Teams Rooms devices