Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning
EXPERT – MASTERCLASS 8 CPD POINTS 1 DAY INTENSIVE COURSE ONLINE or IN-CLINIC NOTE! After booking we will contact you for scheduling the exact course date! Courses dates are subject to change due to mentors availability. We will inform you via email if a date becomes available! DERMAGRAFT AND ENRICHED NANO-MICROFAT TRANSFER FOR FACE, NECK & HANDS – VOLUMIZATION & REJUVINATION WHAT IS MICROFAT AND NANOFAT GRAFTING FOR FACE AND NECK LIFT? Microfat and enriched nanofat graft transfer (also known as autologous fat transfer or lipoinjection), to the face and the neck is a minimally invasive, short-lasting procedure with rapid recovery, and can be done under local anaesthesia. Following completion of the procedure, the patient can return to the normal daily life activities. But firstly, we need to clearly explain what the terms microfat and nanofat grafts mean…. Microfat is defined a small-diameter fat particle and is used to improve the appearance of wrinkles, grooves and the lack of volume and sagginess of the skin of the face and neck, in response to the aging process. Similarly, nanofat, is referred to as the smallest diameter fat particle. The main advantage of the nanofat is that it contains cells that have the ability to differentiate in any type of body cell. Stem cells – as they are called- play a very important role in the process of rejuvenation, as they can differentiate into cells called fibroblasts which in turn produce collagen thus making the skin firmer and more youthful in appearance. The Course can be divided into two stages: 1. In the first stage, fat cells will be obtained from one or more parts of the body and are then purified and injected into the face and the neck. The doctor will identify an area in your body where the fat will be obtained from. This area is usually the flanks, but fat can also be obtained from other areas such as the abdomen, and the outer and inner thighs. You will be given enough local anaesthesia to numb the area where the fat will be harvested from. Then, a small-diameter cannula called microcannula connected to a special vacuum syringe will be gently introduced under the skin to obtain the fat. During this process, you should not feel any pain, the local anaesthetic will have made you numb. After the fat is harvested, it will contain a mixture of fat cells, blood, water, and local anaesthetic. Therefore, this fat will not be pure. This mixture of fat, blood, water and local anaesthetic will then become filtered into a special filtering and processing device whereby all the blood, water and local anaesthetic are being washed out, so that pure fat remains. This fat is then further processed by passing it through special filters whereby it becomes a smaller-sized fat particle known as microfat and nanofat graft. You need to be medically qualified as a doctor, dentist, nurse, pharmacist or paramedic with full governing body registration and have completed a Foundation Filler Course and to have administered a number of cases. Additional information ATTENDANCE ONLINE (theory), IN-CLINIC (Practice) COURSE LEVEL EXPERT | Masterclass Course
Our experienced trainer will provide competence assessment for the whole day. You need to book clients in for ear irrigation and you need a minimum number of clients which we will discuss with you upon booking. If travel is required within a 25 miles radius we will charge travel expenses on top of the fee we charge.
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Portfolio, Programme, and Project Offices (P3O®) Practitioner: In-House Training P3O® is the AXELOS standard for the design of decision-making processes regarding changes in organizations. P3O provides a guideline for the design of portfolio, programme, and project offices in organizations. The P3O Practitioner Course is an interactive learning experience. The P3O Practitioner-level content provides you with sufficient knowledge and understanding of the P3O guidance to design, implement, manage or work within any component office of a P3O model. It enables participants to successfully complete the associated P30 Practitioner exam and achieve the qualification. In this course, you will be prepared to successfully attempt the P3O Practitioner exam and learn how to implement or re-energize a P3O model in their own organization. What you will Learn At the end of the P3O Practitioner course, you will be able to: Define a business case to get senior management approval for P3O Build a right P3O model to adapt to the organization's needs, taking account of the organization's size and portfolio, programme and project management maturity Identify the elements, roles, and functions deployed in a generalized P3O model Use tools and techniques in running the P3O and advising those who shape the portfolio of programmes and projects Introduction to P3O What is the purpose of P3O? Definitions What are P3Os? Portfolio, programme, and project lifecycles Governance and the P3O Designing a P3O Model Factors that affect the design Design considerations What functions and services should the P3O offer? Roles and responsibilities Sizing and tailoring of the P3O model Why have a P3O? How a P3O adds value Maximizing that value Getting investment for the P3O Overcoming common barriers Timescales Why have a P3O (Extension)? The P3O Business Case The P3O Model Blueprint Vision Statement Demonstrating the Value KPIs The Benefits of Claimed Capabilities Benefit Realisation and Strategic Objectives Benefit Profile How to Implement or Re-Energize a P3O Implementation lifecycle for a permanent P3O Identify Define Deliver Close Implementation lifecycle for a temporary programme or project office Organizational context Definition and implementation Running Closing Recycling How to operate a P3O Overview of tools and techniques Benefits of using standard tools and techniques Critical success factors P3O tools P3O techniques
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The QNUK Level 3 Award in Emergency First Aid at Work (RQF) is ideal for those employers that need to meet the minimum requirement of first aid regulations; typically those working in shops, offices and other low risk environments.