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Transform workplace dynamics with our Conflict Resolution & Anger Management course. Gain expert skills in navigating and resolving conflicts, managing anger, and fostering a collaborative environment. Elevate your team’s productivity and morale by mastering these essential workplace competencies.

Dive into the mesmerising world of art from a managerial vantage point with our bespoke Arts Management course. The art sector, bursting with creativity and passion, demands a structured and strategic approach to thrive. This course provides a tapestry of skills, intertwining the beauty of art with the precision of management. Whether it's navigating the financial intricacies or leading dynamic art projects, equip yourself with the tools to be at the forefront of cultural innovation. Learning Outcomes Gain a comprehensive understanding of the core principles of arts management. Develop expertise in financial planning and fundraising tailored for the arts sector. Master marketing strategies specific to promoting artistic endeavours. Understand leadership dynamics, fostering entrepreneurship within the arts community. Explore the global landscape of arts, understanding cultural policies and international opportunities. Why choose this Arts Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Arts Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Arts Management course for? Aspiring arts administrators and managers. Artists looking to gain managerial proficiency. Individuals aiming to delve into cultural policy-making. Entrepreneurs wishing to innovate in the arts sector. Professionals seeking global opportunities in arts management. Career path Arts Administrator: £22,000 - £40,000 Gallery Manager: £25,000 - £50,000 Cultural Policy Analyst: £28,000 - £55,000 Arts Marketing Director: £30,000 - £60,000 Fundraising Manager for Arts: £27,000 - £53,000 Arts Organisation Leader: £35,000 - £70,000 Prerequisites This Arts Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Arts Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Arts Management Introduction to Arts Management 00:17:00 Module 02: Planning in Arts Management Planning in Arts Management 00:22:00 Module 03: Financial Management in Arts Financial Management in Arts 00:22:00 Module 04: Fundraising in Arts Management Fundraising in Arts Management 00:21:00 Module 05: Marketing in Arts Marketing in Arts 00:20:00 Module 06: Organisational Perspectives Organisational Perspectives 00:14:00 Module 07: Leadership and Entrepreneurship Leadership and Entrepreneurship 00:15:00 Module 08: Cultural Policy Cultural Policy 00:14:00 Module 09: Globalisation and Internationalisation in Arts Management Globalisation and Internationalisation in Arts Management 00:12:00 Module 10: Career in Arts Management Career in Arts Management 00:15:00 Assignment Assignment - Arts Management 00:00:00

Embark on a journey to mastering the intricate art of production management with our Production Manager course. This educational odyssey commences with an exploration of facilitation, delving into the nuances between process and content. You'll be guided through the foundational aspects of setting the stage for effective teamwork and decision-making. As the course progresses, you'll immerse yourself in Tuckman and Jensen's model of team development, a cornerstone theory in understanding team dynamics. This course also equips you with the skills to build consensus within teams, a vital component in navigating the complex landscape of today's work environments. Furthermore, you'll learn to address the challenges of reaching pivotal decision points and managing complex group interactions, including the delicate task of handling challenging personalities and rectifying group dysfunctions. This comprehensive course offers a deep dive into the realm of interventions, shedding light on various intervention techniques. It's meticulously designed to transform you into a proficient production manager, capable of fostering a harmonious and efficient work atmosphere. By the end of this course, you will not only possess a thorough understanding of team development and dynamics but also the practical know-how to apply these concepts effectively in real-world scenarios. This blend of theoretical knowledge and application prepares you to lead with confidence, making critical decisions and driving your team towards success. Learning Outcomes Gain a comprehensive understanding of facilitation and the distinction between process and content in management. Develop an in-depth knowledge of Tuckman and Jensen's model, essential for effective team development. Acquire skills to build consensus and navigate decision-making processes within diverse teams. Learn strategies to effectively manage difficult individuals and address group dysfunctions. Master various intervention techniques, enhancing your ability to maintain a productive work environment. Why choose this Production Manager course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Production Manager course for? Individuals aspiring to step into the role of a production manager. Team leaders seeking to enhance their management and facilitation skills. Professionals in the management field aiming to deepen their understanding of team dynamics. Those responsible for making critical decisions and leading teams in any business setting. Employees looking to transition into managerial roles and require a solid foundation in team development and management. Career path Production Manager: £30,000 - £50,000 Team Leader: £25,000 - £40,000 Operations Manager: £35,000 - £55,000 Project Coordinator: £24,000 - £35,000 Human Resources Manager: £30,000 - £50,000 Business Development Manager: £28,000 - £55,000 Prerequisites This Production Manager does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Production Manager was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Production Manager Understanding Facilitation 00:30:00 Process vs. Content 01:00:00 Laying the Groundwork 00:30:00 Tuckman and Jensen's Model of Team Development 01:00:00 Building Consensus 00:30:00 Reaching a Decision Point 01:00:00 Dealing with Difficult People 01:00:00 Addressing Group Dysfunction 01:00:00 About Intervention 00:30:00 Intervention Techniques 00:30:00 Mock Exam Mock Exam- Production Manager 00:20:00 Final Exam Final Exam- Production Manager 00:20:00

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Duration 5 Days 30 CPD hours This course is intended for This course is intended for individuals who want to learn how to program Android applications using the Java Programming Language. Overview Upon successful completion of this course, students will have an understanding of basic application Android development. This course will teach the basics of Android Development using the Java Programming Language and Android Studio. Introduction and Setup Android Studio Development Essentials Introduction Setting up an Android Studio Development Environment Creating an Example Android App in Android Studio A Tour of the Android Studio User Interface Creating an Android Virtual Device (AVD) in Android Studio Using and Configuring the Android Studio AVD Emulator Testing Android Studio Apps on a Physical Android Device The Basics of the Android Studio Code Editor Android Architecture and State Changes An Overview of the Android Architecture The Anatomy of an Android Application Understanding Android Application and Activity Lifecycles Handling Android Activity State Changes Android Activity State Changes by Example Saving and Restoring the State of an Android Activity Views and Layouts Understanding Android Views, View Groups and Layouts in Android Studio A Guide to the Android Studio Layout Editor Tool A Guide to the Android ConstraintLayout A Guide to using ConstraintLayout in Android Studio An Android Studio Layout Editor ConstraintLayout Tutorial Manual XML Layout Design in Android Studio Creating an Android User Interface in Java Code Event Handling An Overview and Example of Android Event Handling A Guide to using Instant Run in Android Studio Android Touch and Multi-touch Event Handling Detecting Common Gestures using Android Studio and the Gesture Detector Class Implementing Custom Gesture and Pinch Recognition on Android Advanced Layout and Transitions An Introduction Android Fragments Using Fragments in Android Studio - An Example Creating and Managing Overflow Menus on Android Animating User Interfaces with the Android Transitions Framework An Android Transition Tutorial using beginDelayedTransition Implementing Android Scene Transitions ? A Tutorial Working with the Floating Action Button and Snackbar Creating a Tabbed Interface using the TabLayout Component Working with the RecyclerView and CardView Widgets An Android RecyclerView and CardView Tutorial Working with the AppBar and Collapsing Toolbar Layouts Implementing an Android Navigation Drawer An Android Studio Master/Detail Flow Tutorial Intents, Threads, Services, and Notifications An Overview of Android Intents Android Explicit Intents ? A Worked Example Android Implicit Intents ? A Worked Example Android Broadcast Intents and Broadcast Receivers A Basic Overview of Threads and Thread Handlers An Overview of Android Started and Bound Services Implementing an Android Started Service - A Worked Example Android Local Bound Services - A Worked Example Android Remote Bound Services - A Worked Example An Android 7 Notifications Tutorial An Android 7 Direct Reply Notification Tutorial Data Access and Storage Integrating Firebase Support into an Android Studio Project An Android 7 Firebase Remote Notification Tutorial An Introduction to Android 7 Multi-Window Support An Android Studio Multi-Window Split-Screen and Freeform Tutorial An Overview of Android SQLite Databases in Android Studio An Android TableLayout and TableRow Tutorial An Android SQLite Database Tutorial Understanding Android Content Providers Implementing an Android Studio Content Provider in Android Studio Accessing Cloud Storage using the Android Storage Access Framework An Android Storage Access Framework Example Multimedia, Maps and Printing Video Playback on Android VideoView and MediaController Classes Video Recording and Image Capture using Camera Intents Making Runtime Permission Requests in Android Android Audio Recording and Playback using MediaPlayer and MediaRecorder Working with the Google Maps Android API in Android Studio Printing with the Android Printing Framework An Android HTML and Web Content Printing Example A Guide to Android Custom Document Printing Final Build An Android Fingerprint Authentication Tutorial Handling Different Android Devices and Displays Signing and Preparing an Android Application for Release Integrating Google Play In-app Billing into an Android Application An Overview of Gradle in Android Studio An Android Studio Gradle Build Variants Example Additional course details: Nexus Humans Android Studio Development Essentials training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Android Studio Development Essentials course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is geared for attendees with solid Python skills who wish to learn and use basic machine learning algorithms and concepts Overview This 'skills-centric' course is about 50% hands-on lab and 50% lecture, with extensive practical exercises designed to reinforce fundamental skills, concepts and best practices taught throughout the course. Topics Covered: This is a high-level list of topics covered in this course. Please see the detailed Agenda below Getting Started & Optional Python Quick Refresher Statistics and Probability Refresher and Python Practice Probability Density Function; Probability Mass Function; Naive Bayes Predictive Models Machine Learning with Python Recommender Systems KNN and PCA Reinforcement Learning Dealing with Real-World Data Experimental Design / ML in the Real World Time Permitting: Deep Learning and Neural Networks Machine Learning Essentials with Python is a foundation-level, three-day hands-on course that teaches students core skills and concepts in modern machine learning practices. This course is geared for attendees experienced with Python, but new to machine learning, who need introductory level coverage of these topics, rather than a deep dive of the math and statistics behind Machine Learning. Students will learn basic algorithms from scratch. For each machine learning concept, students will first learn about and discuss the foundations, its applicability and limitations, and then explore the implementation and use, reviewing and working with specific use casesWorking in a hands-on learning environment, led by our Machine Learning expert instructor, students will learn about and explore:Popular machine learning algorithms, their applicability and limitationsPractical application of these methods in a machine learning environmentPractical use cases and limitations of algorithms Getting Started Installation: Getting Started and Overview LINUX jump start: Installing and Using Anaconda & Course Materials (or reference the default container) Python Refresher Introducing the Pandas, NumPy and Scikit-Learn Library Statistics and Probability Refresher and Python Practice Types of Data Mean, Median, Mode Using mean, median, and mode in Python Variation and Standard Deviation Probability Density Function; Probability Mass Function; Naive Bayes Common Data Distributions Percentiles and Moments A Crash Course in matplotlib Advanced Visualization with Seaborn Covariance and Correlation Conditional Probability Naive Bayes: Concepts Bayes? Theorem Naive Bayes Spam Classifier with Naive Bayes Predictive Models Linear Regression Polynomial Regression Multiple Regression, and Predicting Car Prices Logistic Regression Logistic Regression Machine Learning with Python Supervised vs. Unsupervised Learning, and Train/Test Using Train/Test to Prevent Overfitting Understanding a Confusion Matrix Measuring Classifiers (Precision, Recall, F1, AUC, ROC) K-Means Clustering K-Means: Clustering People Based on Age and Income Measuring Entropy LINUX: Installing GraphViz Decision Trees: Concepts Decision Trees: Predicting Hiring Decisions Ensemble Learning Support Vector Machines (SVM) Overview Using SVM to Cluster People using scikit-learn Recommender Systems User-Based Collaborative Filtering Item-Based Collaborative Filtering Finding Similar Movie Better Accuracy for Similar Movies Recommending movies to People Improving your recommendations KNN and PCA K-Nearest-Neighbors: Concepts Using KNN to Predict a Rating for a Movie Dimensionality Reduction; Principal Component Analysis (PCA) PCA with the Iris Data Set Reinforcement Learning Reinforcement Learning with Q-Learning and Gym Dealing with Real-World Data Bias / Variance Tradeoff K-Fold Cross-Validation Data Cleaning and Normalization Cleaning Web Log Data Normalizing Numerical Data Detecting Outliers Feature Engineering and the Curse of Dimensionality Imputation Techniques for Missing Data Handling Unbalanced Data: Oversampling, Undersampling, and SMOTE Binning, Transforming, Encoding, Scaling, and Shuffling Experimental Design / ML in the Real World Deploying Models to Real-Time Systems A/B Testing Concepts T-Tests and P-Values Hands-on With T-Tests Determining How Long to Run an Experiment A/B Test Gotchas Capstone Project Group Project & Presentation or Review Deep Learning and Neural Networks Deep Learning Prerequisites The History of Artificial Neural Networks Deep Learning in the TensorFlow Playground Deep Learning Details Introducing TensorFlow Using TensorFlow Introducing Keras Using Keras to Predict Political Affiliations Convolutional Neural Networks (CNN?s) Using CNN?s for Handwriting Recognition Recurrent Neural Networks (RNN?s) Using an RNN for Sentiment Analysis Transfer Learning Tuning Neural Networks: Learning Rate and Batch Size Hyperparameters Deep Learning Regularization with Dropout and Early Stopping The Ethics of Deep Learning Learning More about Deep Learning Additional course details: Nexus Humans Machine Learning Essentials with Python (TTML5506-P) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Machine Learning Essentials with Python (TTML5506-P) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment. Overview By the end of the course, you should be able to meet the following objectives: Deploy VMware Cloud Director Manage VMware Cloud Director to meet the service provider needs Create and manage VMware Cloud Director organizations and vApps to fulfill business needs Create and manage VMware Cloud Director catalogs Transfer virtual machine workloads from VMware vSphere into and out of VMware Cloud Director Configure networking for organizations and vApps with the help of VMware NSX-T Data Center Managing resources from the VMWare Cloud Director console and using VMware vRealize Operations Manager Enabling VM and Named Disk Encryption Creating VM sizing and placement policies Understand vApps and VM operations and actions In this five-day course, you focus on installing, configuring, and managing VMware Cloud Director 10.3. You learn about workload provisioning, the creation of organizations, virtual data centers (VDCs), catalog services that include predefined virtual machines, and on-demand VMware NSX-T Data Center networks.This course also covers interfacing VMware Cloud Director with other systems and the integration and use of VMware vRealize Orchestrator for VMware Cloud Director. You learn about different networks that a system administrator and an organization administrator can configure and use with virtual machines (VMs). This course also discusses how to monitor various VMware Cloud Director objects using VMware vRealize Operations. Course Introduction Introductions and course logistics Course objectives Software-Defined Data Center and VMware Validated Design Define Software Defined Datacenter (SDDC) Discuss VMware offerings for Cloud-Based Services Discuss the deployment options for VMware Cloud Director Discuss VMware Validated Design Recognize the design considerations when creating a cloud environment on the SDDC using VMWare Cloud Foundation vCloud Director Deployment and Configuration Discuss the deployment options for VMware Cloud Director Explain the two-stage deployment of VMware Cloud Director cells Discuss failover mechanisms (automatic and manual) with VMware Cloud Director cells Define switchover, promote, and fencing options of the VMware Cloud Director appliance Understand the VMware Cloud Director appliance enhancements VMware Cloud Director Provider Configuration Describe how the compute resources are provided to VMware Cloud Director Describe how storage is provided to VMware Cloud Director Configure and manage storage for Virtual Datacenters (VDCs) Briefly discuss network pools, external networks, and Tier-0 Gateways Showcase VMware Cloud Director integration with vCenter Server and NSX-T Data Center Describe VMware Cloud Director organizations Understand organization policies Explain how to access an organization using various portals Understand organization VDC Discuss what is Linked Clone and Fast Provisioning Understand the use cases of Allocation Models VMware Cloud Director User, Roles and Quota Management Discuss user-bundle Describe role-based access Explain custom roles and rights Describe and configure LDAP integration with Active Directory Discuss OIDC authentication methods Describe SAML identity provider VMware Cloud Director Virtual Machines and vApps Understand standalone VMs Discuss the VM managing operations Explain VM properties Discuss deployment methods of vApps Discuss the vApp managing operations Discuss the vApp lease policies Understand the vApps and VM actions Explain vApp and VM badges VMware Cloud Director Content Libraries Explain the purpose of catalogs and how to create a catalog organization Define catalog management and sharing catalogs inside and between organizations Explain medias in VMware Cloud Director and its usage Discuss vApp templates Understand vApp template operations Describe the purpose and usage of Open Virtualization Format (OVF) Discuss organization VDC templates VMware Cloud Director Networking Discuss organization VDC networks List the types of organization VDC networks Describe the edge gateway services Explore the services offered by the edge gateway Discuss sub-allocation IP pool and its use cases Discuss DHCP, NAT, load balancer, and firewall services on the edge gateway Discuss SNAT, DNAT, NO SNAT, and NO DNAT use cases Discuss vApp networks List the various types of vApp networks Discuss routed, isolated, and direct vApp networks Managing billing and reports of vCloud Director objects using Tenant vApp VMware Cloud Director Storage and Compute Describe named disks and shared named disks Demonstrate how to attach and detach a named disk and a shared named disk Describe methods of sharing the named disk Discuss the implications of deleting VMs that have an attached named disk Discuss how VMware Cloud Director VMs and disks are encrypted Explain the storage policy capabilities Demonstrate how VM sizing and placement policies are published Discuss vCenter server and VMware Cloud Director IOPS storage policies usage Discuss how to enable and use the storage IOPS limitation in VMware Cloud Director Describe the storage policy supported entities Extensibility and UI Additional Features Explain custom advisories, global search, guided tours, data exporter, keyboard shortcuts, and quick search Understand vcd-cli supported commands Discuss various vcd-cli tools VMware Cloud Director Resource Monitoring Identify log locations for VMware Cloud Director Manage vSphere and cloud resources from VMware Cloud Director Understand monitoring of objects from VMware Cloud Director portals Briefly introduce vRealize Operations Manager Integrate VMware Cloud Director with vRealize Operations Manager Configure VMware Cloud Director Management Pack Understand dashboard, metrics, alerts, alert definition, and reports Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Install, Configure, Manage [v10.3] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Install, Configure, Manage [v10.3] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This two-day programme gives the key insights and understanding of contracting principles and the impact they have on business and operations. The course is designed for individuals involved in or supporting contracting who want to improve their commercial management skills; individuals in functions such as project management, business development, finance, operations who need practical training in commercial management; general audiences wanting to gain a basic understanding of commercial management. This is an assessed programme, leading to the International Association for Contracts & Commercial Management (IACCM)'s coveted Contract and Commercial Management Associate (CCMA) qualification. The programme addresses 31 different subject areas, across the five stages of the contracting process. By the end of the course the participants will be able, among other things, to: Develop robust contract plans, including scope of work and award strategies Conduct effective contracting activities, including ITT, RFP, negotiated outcomes Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes Set up and maintain contract management systems Take a proactive approach to managing contracts Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates Develop and monitor appropriate and robust Key Performance Indicators to manage the contractor and facilitate improved performance Understand the approvals process and how to develop and present robust propositions Make appropriate use of best practice contract management tools, techniques and templates DAY ONE 1 Introductions Aims Objectives Plan for the day 2 Commercial context Explaining the contracting context Define the key objective The importance of contact management Impact upon the business 3 Stakeholders How to undertake stakeholder mapping and analysis Shared vision concept, How to engage with HSE, Finance, Operations 4 Roles and responsibilities Exploring the key roles and responsibilities of contract administrators, HSE, Finance, Divisional managers, etc 5 Initiating the contract cycle Overview of the contracting cycle Requirement to tender Methods Rationale and exceptions 6 Specifications Developing robust scope of works Use of performance specifications Output based SOW 7 Strategy and award criteria Developing a robust contract strategy Award submissions/criteria 8 Managing the tender process Review the pre-qualification process Vendor registration rules and processes Creation of bidder lists Evaluation, short listing, and how to use of the 10Cs© model template and app 9 Types of contract Classify the different types of contracts Call-offs Framework agreement Price agreements Supply agreements 10 The contract I: price Understanding contract terms Methods of compensation Lump sum, unit price, cost plus, time and materials, alternative methods Cost plus a fee, target cost, gain share contracts Advanced payments Price escalation clauses DAY TWO 11 Risk How to manage risks Risk classification Mitigation of contractual risks 12 Contractor relationship management session Effectively managing relationships with contractors, Types of relationships Driving forces? Link between type of contract and style of relationship 13 Disputes Dealing with disputes Conflict resolution Negotiation Mediation Arbitration 14 Contract management Measuring and improving contract performance Using KPIs and SLAs Benchmarking Cost controls 15 The contract II: terms and conditions Contract terms and conditions Legal aspects Drafting special terms 16 Managing claims and variations How to manage contract and works variations orders Identifying the causes of variations Contractor claims process 17 Completion Contract close-out process Acceptance/completion Capture the learning/HSE Final payments, evaluation of performance 18 Close Review Final assessment