Workplace Conflict Resoultion & Anger Management

Description

Conflict and anger are inevitable in any workplace, but how they are managed can make the difference between a toxic environment and a thriving one. This course is designed to equip you with the tools and skills necessary to handle workplace conflicts and anger effectively, promoting a harmonious and productive work environment.

The course will commence with an introduction to the concepts of conflict resolution and anger management, providing a foundation for the more detailed modules that follow. You will learn about different types of conflicts and their origins, helping you to identify potential issues before they escalate.

In subsequent modules, you’ll explore various anger management techniques, including how to recognize the signs of anger in yourself and others, and how to defuse potentially volatile situations. You’ll learn how to use communication as a tool to navigate through conflicts, ensuring that all parties are heard and understood.

An integral part of this course is the focus on emotional intelligence and its role in managing conflict. You’ll gain insights into understanding and empathizing with different perspectives, which is crucial in finding amicable solutions to disputes.

Additionally, the course will cover practical conflict resolution processes and how to implement them in your workplace. These include mediation techniques, problem-solving strategies, and ways to promote a culture of cooperation and respect.

This course is essential for anyone looking to improve their ability to handle conflict and anger in the workplace, whether you’re a manager, team leader, or a member of a team. By the end of the course, you will have the confidence and skills to turn conflict into opportunities for growth and collaboration. Enroll now to start building a more positive and productive workplace.

This course is CPDQE accredited, which serves as an impactful mechanism for skill enhancement. 

Continuing Professional Development (CPD) stands as a crucial, widely acknowledged method that aids individuals, organisations, and entire industries in staying current with their skills and knowledge.

CPD not only facilitates the elevation of global standards and benchmarks, aligning with the growing forces of globalisation and consumer expectations but also transforms learning into a deliberate and proactive process. It motivates professionals to uphold a consistently high level of performance and demonstrates their unwavering commitment to a specific job role or profession.

Course Curriculum