199 MBA courses

The Level 5 qualifications in Management and Leadership are aimed at those who are working as middle managers and those who are aspiring to be senior managers. This qualification is mainly focused on the improvement of the student’s capabilities and core management skills such as resource management, recruitment, and information management. The Level 5 Diploma in Management and Leadership has been devised for developing the key skills of middle managers and those who are striving to be senior managers. This diploma is a benchmark qualification for full CMI membership which will take you one step closer to the status of a Chartered Manager. We have a 100% pass rate due to the high levels of support delivered through our online learning platform and individual coaches/assessors are assigned to all students. Our speed of response is second to none and our 5-star rating from our students speaks for itself. We are delighted to have supported students to unleash their potential from a diverse range of organisations both within the UK and internationally from organisations that have most recently included: Michelin Barclays Firstsource Mercedes Benz Shangrila Hotels and Resorts Virgin Money UK Person College London North Norfolk District Council G&L Scientific Coca Cola New Balance PureGym As a CMI accredited Chartered Manager Centre, many of our students go on to achieve recognition as Chartered Managers through our centre. Study method Online, self-paced Duration 6months Access to content Access until course completion Qualification Level 5 Diploma in Management and Leadership (RQF) CPD 370 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students CPD 370 CPD hours / points Accredited by Chartered Management Institute Key Benefits Latest and emerging as well as classical leadership and management concepts, theories and models. Practical guidance and support from our coaches and assessors who are all CMI Chartered Managers or Fellows. An internationally – recognised professional qualification. The credits earned at this course can be transferred to other courses if the students want to pursue MBA or any other Masters. On successful completion of the programme, students will be able to demonstrate their understanding and ability to apply leadership and management good practice which will improve their attractiveness to employers. The programme covers a choice of the following Units to a Total Qualification Time of 540 hours: CMI 502 Developing, Managing and Leading Individuals and Teams to Achieve Success (60 Hours TUT) CMI 504 Managing Performance (50 Hours TUT) CMI 506 Managing Equality, Diversity and Inclusion (50 Hours TUT) CMI 514 Managing Change (50 Hours TUT) CMI 513 Managing Projects to Achieve Results (60 Hours TUT) CMI 515 Creating and Delivering Operational Plans (60 Hours TUT) CMI 517 Principles of innovation (50 Hours TUT) CMI 520 Managing finance (60 Hours TUT) CMI 523 Principles of marketing products and services (60 Hours TUT) CMI 524 Conducting a Management Project (100 Hours TUT) CMI 525 Using Reflective Practice to Inform Personal and Professional Development (50 Hours TUT) We also provide students with access to the full CMI syllabus and support them if they wish to choose alternative Units. What the programme offers Level 5 Diploma in Leadership & Management from Chartered Management Institute (CMI) Student membership of the Chartered Management Institute Full learning support and all course materials All registration and assessment fees (We don't believe in hidden costs) Unrivalled one-to-one tutor support throughout the entire learning journey. A dedicated Chartered Manager as your programme coach/assessor 24-7 access to our extensive online Academy and CMI's Management Direct learning platform. All assessment and support materials are accessible through our online learning platform Assessment feedback within 48 hours to keep students motivated and on track The opportunity to progress to become recognised as a Chartered Manager upon successful completion Who is this course for? Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only worldwide Chartered leadership and management professional body. Requirements None - we offer an inclusive and welcoming learning environment to all our students and there are no barriers to entry. Prospective students should be aware this CMI level 5 qualification is approximately equivalent to an academic degree level. Students will be required to submit assignments to this level. Career path A career in leadership and management. A possible progression route on successful completion of a Level 5 qualification in Strategic Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to Level 6 or 7 Certificate)

Our course is designed to provide you with a comprehensive understanding of the nature of business analysis and its critical role in driving business success. You will learn about the business analysis process and business analytics, as well as different business analysis techniques. From SWOT analysis to PEST analysis, you will gain practical experience in using different tools and techniques to assess business performance and identify opportunities for growth. Financial analysis is also a key aspect of business analysis. You will explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success. After the successful completion of the course, you will be able to learn about the following, Understand the nature of business analysis and its role. Explain the business analysis process and business analytics. Describe different business analysis techniques. Explore different useful financial ratios applicable to business analysis. Understand different modern, useful tools of business analysis. Our course is designed to provide you with a comprehensive understanding of the nature of business analysis and its critical role in driving business success. You will learn about the business analysis process and business analytics, as well as different business analysis techniques. From SWOT analysis to PEST analysis, you will gain practical experience in using different tools and techniques to assess business performance and identify opportunities for growth. Financial analysis is also a key aspect of business analysis. You will explore different useful financial ratios that can be applied to business analysis, such as profitability ratios and liquidity ratios. This knowledge will enable you to make informed decisions and recommendations that drive business success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Business Analysis Self-paced pre-recorded learning content on this topic. Understanding Business Analysis Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business analysts Data analysts Management consultants Financial analysts Entrepreneurs and business owners MBA students and graduates Anyone interested in pursuing a career in business analysis. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Join this course and gain a comprehensive understanding of how strategy contributes to business success. You will explore the process and different levels of strategy formulation, from analyzing the industry and competitive landscape to defining the company's vision, mission, and goals. You will also learn about the Strategy-Formulation Analytical Framework, a powerful tool to help you analyze and evaluate strategic alternatives. One critical factor in strategy formulation is the culture aspects of strategy choice. You will learn how to navigate cultural differences and understand how culture shapes the strategic direction of a company. Politics can also play a role in strategy choice. You will explore the politics of strategy and gain insights into how to overcome the challenges and obstacles that arise in the process.   After the successful completion of the course, you will be able to learn about the following, Understand the nature of strategy implementation and different perspectives on strategy implementation. Elaborate roles and functions of the different departments during strategy implementation. Explain the role of research and development in sustainable strategy formulation. Understand how to integrate implementation with the strategic objective of a business. Join this course and gain a comprehensive understanding of how strategy contributes to business success. You will explore the process and different levels of strategy formulation, from analyzing the industry and competitive landscape to defining the company's vision, mission, and goals. You will also learn about the Strategy-Formulation Analytical Framework, a powerful tool to help you analyze and evaluate strategic alternatives. One critical factor in strategy formulation is the culture aspects of strategy choice. You will learn how to navigate cultural differences and understand how culture shapes the strategic direction of a company. Politics can also play a role in strategy choice. You will explore the politics of strategy and gain insights into how to overcome the challenges and obstacles that arise in the process.   VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts in Implementing Strategies Self-paced pre-recorded learning content on this topic. Concepts in Implementing Strategies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business executives and leaders Management consultants Strategic planners MBA students and graduates Entrepreneurs and business owners Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This course gives a complete overview of the Scrum framework for Agile project management. Anyone involved in product delivery using the Scrum framework will find this course helpful, but it is particularly beneficial for those in the organization accountable for getting the most out of Scrum, including Scrum masters, managers, and Scrum team members.

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Through this course, you will explore the Strategy-Formulation Analytical Framework, which will help you develop a comprehensive understanding of the different components of strategy and their interdependencies. Additionally, you will delve into the dynamics of culture aspects of strategy choice and understand how it influences the strategic direction of a company. Furthermore, you will gain valuable insights into the politics of strategy choice and learn how to navigate the challenges and obstacles that arise in the process. By exploring what makes a strategy acceptable for all stakeholders, you will develop the skills to identify, evaluate and implement strategies that are effective and sustainable. Whether you are a business owner, entrepreneur, manager, or student pursuing a degree in a related field, this course will equip you with the knowledge and tools needed to make strategic decisions that drive business success. After the successful completion of the course, you will be able to learn about the following, Understand portfolio theory and modern portfolio theory. Understand assets diversification in the light portfolio theory. Understand the Assumptions of modern portfolio theory. The concepts of risk and return, and risk and returns trade-off. Quantitative approaches in finance such as value at risk, credit risk, implied volatility, and econometrics. Qualitative theoretical approaches in finance such as applied ethnography, content analysis, social constructionism, grounded theory, system theory, and critical change. Understand also data analysis using a qualitative theoretical window. Through this course, you will explore the Strategy-Formulation Analytical Framework, which will help you develop a comprehensive understanding of the different components of strategy and their interdependencies. Additionally, you will delve into the dynamics of culture aspects of strategy choice and understand how it influences the strategic direction of a company. Furthermore, you will gain valuable insights into the politics of strategy choice and learn how to navigate the challenges and obstacles that arise in the process. By exploring what makes a strategy acceptable for all stakeholders, you will develop the skills to identify, evaluate and implement strategies that are effective and sustainable. Whether you are a business owner, entrepreneur, manager, or student pursuing a degree in a related field, this course will equip you with the knowledge and tools needed to make strategic decisions that drive business success. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding the Strategy Formulation Self-paced pre-recorded learning content on this topic. Understanding the Strategy Formulation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business executives and leaders Management consultants Strategic planners MBA students and graduates Entrepreneurs and business owners Anyone interested in developing their strategic thinking and decision-making skills. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

In this course, you will explore the challenges facing strategy implementation and learn how to overcome common obstacles that can impede progress. From resistance to change to lack of resources, this course will equip you with the tools and techniques needed to effectively implement your strategic plan. Organizational structures and control are also critical factors in strategy implementation. You will learn about different organizational structures and control systems and how to align them with your strategic goals. By understanding the relationship between strategy and structure, you will be able to design an organization that is optimized for success. The role of a strategic center firm is another key aspect of strategy implementation. You will gain insights into the function of a strategic center and how it can support the implementation of your business strategy. After the successful completion of the course, you will be able to learn about the following, Understand the nature of strategy implementation. Elaborate on the challenges facing strategy implementation. Explain different organisational structures and control. Illustrate the relationship between the strategy and structure of an organisation. Understand how role of a strategic centre firm. In this course, you will explore the challenges facing strategy implementation and learn how to overcome common obstacles that can impede progress. From resistance to change to lack of resources, this course will equip you with the tools and techniques needed to effectively implement your strategic plan. Organizational structures and control are also critical factors in strategy implementation. You will learn about different organizational structures and control systems and how to align them with your strategic goals. By understanding the relationship between strategy and structure, you will be able to design an organization that is optimized for success. The role of a strategic center firm is another key aspect of strategy implementation. You will gain insights into the function of a strategic center and how it can support the implementation of your business strategy. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Concepts in Strategy Evaluation Self-paced pre-recorded learning content on this topic. Concepts in Strategy Evaluation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business executives and leaders Management consultants Strategic planners MBA students and graduates Project managers Change management professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

24 Hour Flash Deal **33-in-1 Financial Manager Diploma Mega Bundle** Financial Manager Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Financial Manager Diploma package online with Studyhub through our online learning platform. The Financial Manager Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Financial Manager Diploma course provides complete 360-degree training on Financial Manager Diploma. You'll get not one, not two, not three, but 33 Financial Manager Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Financial Manager Diploma courses are yours for as long as you want them once you enrol in this course. This Financial Manager Diploma Bundle consists the following career oriented courses: Financial Management Professional Training Certification Finance for Non-finance Managers Certification Accounting Essentials and UK Taxation Understanding Financial Statements and Analysis Diploma in Accountancy Cashflow Management and Forecasting Financial Planning Corporate Risk And Crisis Management Financial Analysis Methods Finance: Financial Risk Management Corporate Finance: Working Capital Management Capital Budgeting & Investment Decision Rules Fundamentals of Corporate Finance Financial Modelling Comprehensive Mortgage Advice and Financial Guidance Sage 50 Accounts and Projects Creation Training Mastering Partnership Accounting: Financial Strategies and Reporting Sole Trader Financial Statements: A Practical Guide Marginal Costing in Economics: Financial Decision-Making Investment Analyst / Advisor Demystifying Depreciation Accounting: Financial Insights Trading and Financing Debt Management, Assessment, Financing & Counselling Tax Strategy and Financial Planning for Beginners Companies House Filing UK Financial Trading Certification and Risk Management Diploma Stock Trading Diploma Accountant's Guide to Climate Change Navigating Corporate Tax Return Procedures in the UK International Banking: Global Operations and Cross-Border Transactions FinTech The Infinite Banking Concept: Privatising Your Financial Future Economics Diploma In this exclusive Financial Manager Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Financial Manager Diploma lessons One to one assistance from Financial Manager Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Financial Manager Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all 33 Financial Manager Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Financial Manager Diploma certificate and transcript on the next working day Easily learn the Financial Manager Diploma skills and knowledge you want from the comfort of your home The Financial Manager Diploma course has been prepared by focusing largely on Financial Manager Diploma career readiness. It has been designed by our Financial Manager Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Financial Manager Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Financial Manager Diploma bundle course has been created with 33 premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Financial Manager Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Financial Manager Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Financial Manager Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Financial Manager Diploma training is suitable for - Students Recent graduates Job Seekers Financial analysis Budgeting and forecasting Risk management Financial reporting Strategic planning Investment management Cash flow management Tax planning and compliance Financial modeling Leadership and team management Communication and interpersonal skills Attention to detail Decision-making and problem-solving Regulatory compliance Knowledge of accounting principles and standards Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Financial Manager Diploma. Please note, To get qualified you need to enrol the below programmes: Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field Professional certifications such as Chartered Financial Analyst (CFA), Certified Public Accountant (CPA), or Chartered Financial Planner (CFP) Master's degree in Finance, Business Administration, or a related field (MBA) Continuing education courses or workshops in financial management, investment analysis, or related areas Requirements To participate in this Financial Manager Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Financial Manager Diploma. Career path You will be able to kickstart your Financial Manager Diploma career because this course includes various courses as a bonus. This Financial Manager Diplomais an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Financial Manager Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Reggie Love Keynote Only We understand that not every client/attendee can make it along to a full day of training in London, but would still like the opportunity to tune into a keynote speech - we listened to the feedback, and we've decided to support clients/attendees who do wish to listen in to Reggie's Keynote the opportunity to do so.  No matter where you are located, you'll still get the chance to hear how Reggie supported one of the most well-known President of the USA in living memory.  Who is Reggie Love? Reggie Love is a Senior Advisor at Apollo Global Management. Reggie’s responsibilities include supporting and developing strategy for human capital, public engagement and DE&I initiatives.  Reggie previously served as Partner at RON Transatlantic EG from 2012-2019, an international financial holding company with interests in the financial services, logistics, energy, industrial and beer sectors in the United States, Latin America and Europe. The group, via its portfolio companies, encompasses assets under management and revenues of over $14 billion. Mr. Love’s work at the firm focused on financial services and energy investments.  Prior to joining Transatlantic, Reggie served at the White House as personal aide to President Barack Obama from 2009-2011, where he was responsible for assisting with the coordination and completion of the President’s daily schedule as well as coordinating with other White House offices to set up long and medium range planning. Love moved to the District of Columbia in 2006 to work for then Senator Obama after short stints in the NFL with the Dallas Cowboys and Green Bay Packers.  Love is a graduate of Duke University, holds and MBA from the Wharton School at the University of Pennsylvania and is the author of the New York Times Best Seller, Power Forward, My Presidential Education, which is a collection of stories and principles learned during his time working for President Obama and being a captain for the all-time most winning NCAA coach, Mike Krzyzewski.  Love also serves on the boards of Cox Media Group, Blade Air Mobility, National Summer Learning Association, Center for Environmental Farming Systems, Organizing for Action, Military Bowl Committee, Team Works, and The New Renaissance. Please note the following: This is the Keynote element ONLY - Not the entire session. Cameras will be off for the keynote. Questions are sought out two weeks prior, which will then be sent to the training team for the event. Please be advised that we may not be able to get to every question on the day - the training team will pass this across to the speaker before the session to ensure we can answer most of the questions on the day. Who will attend? PA's EA's Administrative roles This workshop is open to females and males, including trans women/males and non-binary professionals. Group Rate Discounts Group discounts are currently on request for this session - please call 0800 949 9111 or email support@ownyoursuccess.co.ukto discuss and confirm any group bookings. 

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental