17131 Master courses

10 QLS Endorsed Courses for Customer Service Manager | 10 QLS Endorsed Certificates Included | Life Time Access

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know the UK tech sector is booming, with a projected growth of 2.7% in 2024? But with this growth comes the need for skilled professionals. Are you ready to be part of this exciting future? Python, a versatile and in-demand programming language, could be your key. But where do you start? This Python Programming bundle empowers you, from beginner to advanced, to master Python programming. Learn essential syntax, build applications, explore data science and machine learning, and delve into deep learning and neural networks. Gain the skills and confidence to launch your tech career or upskill for lucrative opportunities. This Diploma in Python Programming at QLS Level 5 Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Diploma in Python for Beginners Part 1 at QLS Level 5 Course 02: Computer Science With Python Course 03: Python Basic Programming for Absolute Beginners Course 04: Python 101: Essentials for Beginners Course 05: Python Masterclass: Advanced Diploma Course 06: Coding with Python 3 Course 07: Python Programming Bible Course 08: Machine Learning with Python Course Course 09: Data Science & Machine Learning with Python Course 10: Code with Python: Learn Classes, Methods and OOP Course 11: Deep Learning & Neural Networks Python - Keras Take control of your career trajectory and join the growing community of Python developers-enrol today! Learning Outcomes of Python Programming Understand the basics of Python and its environment setup. Get a deep understanding of Python data types and operators. Master Python's fundamental data structures including lists, dictionaries, and tuples. Learn how to control the flow of Python programs through conditional statements and loops. Develop a solid understanding of Python syntax and readability. Acquire a comprehensive foundational knowledge of Python. Establish a solid stepping stone for advanced Python topics and related fields. Why Choose Our Bundle? Get a free QLS endorsed Certificate upon completion of this Bundle Get a free student ID card with this Bundle Get instant access to this Bundle course. Learn from anywhere in the world This Bundle is affordable and simple to understand This Bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to this Bundle of course materials This Bundle Programming comes with 24/7 tutor support Start your learning journey straightaway! This Bundle curriculum has been designed by Python Programming experts with years of Python Programming experience behind them. The Bundle course is extremely dynamic and well-paced to help you understand the Bundle with ease. You'll discover how to master the Python Programming skill while exploring relevant and essential topics. Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. After passing the Diploma in Python for Beginners Part 1 at QLS Level 5 exam, you will be able to request a certificate endorsed by the Quality Licence Scheme absolutely FREE of cost. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Requirements You will not need any prior background or expertise in this bundle. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Python Developer Data Analyst Machine Learning Engineer Web Developer Data Scientist Software Engineer Certificates CPD Accredited Certificate Digital certificate - Included Diploma in Python Programming at QLS Level 5 Hard copy certificate - Included

The Practitioner certification allows you to demonstrate an understanding of how to apply and tailor the MoP guidance and to analyse portfolio data, documentation and roles in relation in a practical context. In this MoP Practitioner course, participants will have sufficient knowledge and understanding of how to apply and tailor the MoP guidance and to analyze portfolio data, documentation, and roles in relation to a given situation. MoP helps organizations ensure if the investments are done the right way, change initiatives, and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made

 What Will I Learn? Become happy, healthy and successful across your work and home life Remove all traces of guilt, stress, jealousy, and anger from your life Achieve goals you never thought were possible... and more! Create a healthy body and mind to be happy and balanced every day Use time management, negotiation and assertiveness techniques in business and personal situations Create the life you dreamed of Start saying 'No' to anything that doesn't make you happy Get promoted in work, and organized in life Stop feeling overwhelmed or stressed, and start progressing towards your goals Requirements No previous experience or equipment is needed A willingness to learn is essential!  Description Life Mastery - Be Happy, Health and Successful Do you love your life? Life Mastery is a practical programme designed to help you rocket towards your personal and career goals to achieve total happiness. If you feel like things aren't turning out as you'd dreamed, you want to progress faster, or you're overwhelmed with stress and worry, then this course will CHANGE YOUR LIFE. Most courses cover either happiness in a vague way, or success from a pure money focused angle, but this programme combines BOTH into one simple route to achieve all your goals as a fully rounded person. It covers everything you need to do: from saying 'No', managing your time, getting promotions, choosing a career, keeping fit, self-talk, overcoming fear or guilt, and so so much more. It looks at lots of real-life examples and gives practical tools you can use right away to get better results. Happiness and Success are often seen an elusive or complex, but with this practical course, you'll soon master a step by step formula for creating a life you love. Whether you're at the start of your career, wanting a change, feeling frazzled, or just not getting to your goals quickly enough, this course will build essential skills for your career and personal goals. Chris Croft is an international speaker, and widely published author, who's been teaching Happiness, Time Management and Assertiveness to companies for over 20 years. This is the first time he's combined all his business and personal experience into a comprehensive happiness and success course. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life changing skills for home and work. The course overview includes: Ridding yourself of stress, guilt, jealousy and anger forever Getting promoted and networking like a pro Choosing a career you love, for all the right reasons Meditation, and what the practical benefits are Changing yourself talk to create the person you want to be Being assertive, not aggressive Saying 'No' and choosing happiness Getting organised with Time Management Setting effective and exciting goals, and then achieving them consistently And lots more! Start building the life of your dreams today and say goodbye to stress, disorganisation and unhappiness. This course WILL change your life.... if you let it! Who is the target audience? Those looking to become the best they can be People who are overwhelmed and exhausted by their responsibilities Anyone wanting to eradicate guilt, stress, jealousy, anger and fear Someone who is successful, but feels they could achieve even more Those who want to achieve their dreams People who like a practical and honest approach to solutions Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognized Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Welcome What to Expect 00:04:00 Goals Introduction to goal 00:01:00 The List that will Change Your Life 00:04:00 Why I Hate SMART Goals 00:04:00 Refining Your Goals 00:04:00 Creating Security 00:04:00 Reducing the Unimportant Introduction to Reducing 00:01:00 NCP Policy 00:05:00 Are You Too Perfect? 00:02:00 What Drives You? 00:06:00 Delegate 00:03:00 Self Discipline Introduction to Self Discipline 00:01:00 Beating Procrastination 00:06:00 7 Ways to Eliminate Stress - Healthy Mind and Body 00:09:00 Johari Window 00:06:00 Getting Organised Introduction to Getting Organised 00:01:00 Lists 00:04:00 Diaries 00:05:00 Physical Environment 00:02:00 Pear of Promotion 00:04:00 Repeaters 00:05:00 Positive Attitude Introduction to Positive Attitude 00:01:00 Can Money Make You Happy? 00:05:00 What is Your Perfect Job? 00:02:00 Negative Emotions 00:04:00 The Magic Phrase 00:04:00 Self Talk 00:05:00 3 Steps to Positive Thinking 00:05:00 The Inner Game of Tennis 00:03:00 Assertiveness Introduction to Assertiveness 00:01:00 Basics of Assertiveness 00:05:00 How to be Assertive 00:07:00 An Alternative to Assertiveness 00:04:00 Influencing Others Introduction to Influencing Others 00:01:00 How to be Liked 00:05:00 Listening 00:05:00 Networking and Keeping in Touch 00:09:00 Types of People 00:10:00 Wrap Up Making It Stick 00:01:00

***24 Hour Limited Time Flash Sale*** Mental Health: MCA & DOLS,Neurology & Positive Psychology Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Mental Health: MCA & DOLS,Neurology & Positive Psychology courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Mental Health: MCA & DOLS,Neurology & Positive Psychology. Whether you're a student, recent graduate, or job seeker, our Mental Health: MCA & DOLS,Neurology & Positive Psychology bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Mental Health: MCA & DOLS,Neurology & Positive Psychology Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Mental Health: MCA & DOLS,Neurology & Positive Psychology bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Mental Health Care - MCA & DOLS QLS Course 02: Mental Health with Positive Psychology QLS Course 03: Neurology 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Brain - Injuries & Concussion Course 02: Medical Law Course 03: Level 3 Diploma in Anatomy and Physiology of Human Body Course 04: Care Planning and Record Keeping | Health & Safety Online Course Course 05: Emotional Intelligence and Human Behaviour In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Mental Health: MCA & DOLS,Neurology & Positive Psychology courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Mental Health: MCA & DOLS,Neurology & Positive Psychology Bundle: Master the foundational principles and techniques of Mental Health: MCA & DOLS,Neurology & Positive Psychology. Develop advanced proficiency in Mental Health: MCA & DOLS,Neurology & Positive Psychology methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Mental Health: MCA & DOLS,Neurology & Positive Psychology. Enhance your problem-solving and critical thinking abilities within the context of Mental Health: MCA & DOLS,Neurology & Positive Psychology. Cultivate strong communication and collaboration skills essential for success in Mental Health: MCA & DOLS,Neurology & Positive Psychology. The Mental Health: MCA & DOLS,Neurology & Positive Psychology bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Mental Health: MCA & DOLS,Neurology & Positive Psychology. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Mental Health: MCA & DOLS,Neurology & Positive Psychology bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our bundle is ideal for those who want to expand their knowledge in the field of mental health, including healthcare professionals, social workers, counsellors, and anyone interested in learning more about this vital area. Career path Career paths in this field are varied, and salaries can vary depending on the level of experience and qualifications. Here are some average salary ranges in the UK: Mental Health Nurse - £25,000-£40,000 per year Psychologist - £35,000-£60,000 per year Psychiatrist - £60,000-£120,000 per year Social Worker - £25,000-£40,000 per year Counsellor - £20,000-£40,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Cleaning, Infection Prevention & Plumbing Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Discover the comprehensive "Cleaning, Infection Prevention & Plumbing" course bundle, meticulously designed to equip you with a versatile set of skills. Delve into the enriching world of 8 QLS and CPD QS accredited courses, handpicked for your success. Our exclusive offer includes 3 QLS-endorsed courses: 'Principles of Infection Prevention and Control,' 'Cleaning,' and 'Professional Plumbing.' These prestigious courses ensure a strong foundation in these crucial disciplines, with hardcopy certificates upon completion to validate your achievement. Additionally, immerse yourself in our five relevant CPD QS-accredited courses: 'HVAC Technician,' 'Spill Management Training,' 'Infection Prevention Training,' 'COSHH Training for Assessors,' and 'First Aid at Work.' These dynamic courses further reinforce and complement the critical skills obtained in the QLS-endorsed courses. Unleash your potential with our robust "Cleaning, Infection Prevention & Plumbing" bundle, marking your journey towards professional excellence. Key Features of the Cleaning, Infection Prevention & Plumbing Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Cleaning, Infection Prevention & Plumbing bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Principles of Infection Prevention and Control QLS Course 02: Cleaning QLS Course 03: Professional Plumbing 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Heating, Ventilation & Air Conditioning (HVAC) TechnicianCourse 02: Spill Management TrainingCourse 03: Infection Prevention TrainingCourse 04: COSHH Training for AssessorsCourse 05: First Aid at Work In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Cleaning, Infection Prevention & Plumbing courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand fundamental principles of infection prevention and control. Gain knowledge on effective cleaning practices. Develop a comprehensive understanding of professional plumbing. Learn technical aspects of HVAC systems. Master the techniques of spill management. Get acquainted with COSHH regulations and assessment procedures. Attain skills to manage first aid situations at the workplace. Each course meticulously explores different aspects of these critical fields, providing a well-rounded theoretical understanding. You'll delve into the importance of infection prevention and control, learning how to implement these principles effectively. The cleaning course focuses on comprehensive cleaning practices, crucial in any setting. The professional plumbing and HVAC courses present a deep understanding of these complex systems. Furthermore, the additional courses in spill management, COSHH assessment, and first aid ensure you're prepared for any challenges that may arise in the workplace. Acquiring this multifaceted knowledge allows you to navigate a diverse range of industries, enhancing your employability and opening new career opportunities. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enrich their knowledge in cleaning, infection prevention, and plumbing. Professionals looking to expand their skills and adaptability in the workplace. Job seekers aiming to increase their employability with a diversified skill set. Employers or business owners wishing to understand these crucial areas for better business operations. Career path Cleaning Supervisor - average salary in the UK: £20,000 - £23,000 Infection Prevention Specialist - average salary in the UK: £30,000 - £35,000 Professional Plumber - average salary in the UK: £25,000 - £35,000 HVAC Technician - average salary in the UK: £26,000 - £33,000 COSHH Assessor - average salary in the UK: £28,000 - £35,000 First Aid Officer - average salary in the UK: £18,000 - £21,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Safeguarding: Internet Safety, Child Neglect, Child Protection Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Safeguarding: Internet Safety, Child Neglect, Child Protection courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Safeguarding: Internet Safety, Child Neglect, Child Protection. Whether you're a student, recent graduate, or job seeker, our Safeguarding: Internet Safety, Child Neglect, Child Protection bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Safeguarding: Internet Safety, Child Neglect, Child Protection Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Safeguarding: Internet Safety, Child Neglect, Child Protection bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Child Neglect Awareness Certificate Course QLS Course 02: Child Protection & Safeguarding QLS Course 03: Safeguarding Children: Internet Safety 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Diploma in Autism Course 02: Child Language Disorder (CLD) Course 03: Counselling Children & Supporting Their Wellbeing Course 04: Occupational Therapy Course Course 05: Play Therapy In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Safeguarding: Internet Safety, Child Neglect, Child Protection courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Safeguarding: Internet Safety, Child Neglect, Child Protection Bundle: Master the foundational principles and techniques of Safeguarding: Internet Safety, Child Neglect, Child Protection. Develop advanced proficiency in Safeguarding: Internet Safety, Child Neglect, Child Protection methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Safeguarding: Internet Safety, Child Neglect, Child Protection. Enhance your problem-solving and critical thinking abilities within the context of Safeguarding: Internet Safety, Child Neglect, Child Protection. Cultivate strong communication and collaboration skills essential for success in Safeguarding: Internet Safety, Child Neglect, Child Protection. The Safeguarding: Internet Safety, Child Neglect, Child Protection bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Safeguarding: Internet Safety, Child Neglect, Child Protection. With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Safeguarding: Internet Safety, Child Neglect, Child Protection bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers and child protection professionals who want to enhance their knowledge of child neglect and abuse. Teachers, teaching assistants, and support staff who want to learn about child protection and safeguarding in the context of education. Healthcare professionals who work with children and young people want to learn about child protection and safeguarding. Parents and carers who want to learn about child protection and safeguarding and how to promote internet safety for their children. Individuals who want to pursue a career in child protection, safeguarding, or online safety. Career path Child Protection Social Worker: £25,000 - £40,000 Safeguarding Coordinator: £30,000 - £40,000 Youth Worker: £18,000 - £26,000 Child Advocate: £19,000 - £26,000 Social Care Assessor: £20,000 - £30,000 Child Welfare Officer: £24,000 - £30,000 Education Welfare Officer: £21,000 - £32,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Team Management, Leadership and Delegation Skills Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Immerse yourself in the art of efficient team building, powerful leadership, and skilful delegation with our dynamic course bundle, "Team Management, Leadership and Delegation Skills". This multifaceted bundle contains three QLS-endorsed courses, including Team Management, Leadership and Management, and Delegation Skills. Dive deeper! Discover five more courses that are CPD QS accredited, covering a diverse spectrum of subjects from Line Management to UK Employment Law. The courses offer a robust theoretical understanding of critical areas such as Talent Management, Performance Management, and HR: Recruitment Process. Key Features of the Team Management, Leadership and Delegation Skills Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Team Management, Leadership and Delegation Skills bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Team Management at QLS Level 5 QLS Course 02: Leadership and Management at QLS Level 5 QLS Course 03: Delegation Skills Training at QLS Level 2 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Line Management Course 02: Talent Management Level 3 Course 03: Performance Management Level 3 Course 04: HR: Recruitment Process Course 05: UK Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Team Management, Leadership and Delegation Skills courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. All our courses focus on comprehensive knowledge building, as attested by the hardcopy certificates that accompany our QLS-endorsed courses. They are not just educational tools; they are catalysts that ignite your career progression in the world of team management and leadership! Learning Outcomes: Understand the essentials of effective team management. Learn about the principles of leadership and management. Develop skills necessary for effective delegation. Gain insights into the roles and responsibilities of line management. Learn how to manage talent at an organisational level. Understand the nuances of performance management. Get acquainted with UK employment law and HR recruitment process. Elevate your career to new heights with our course bundle "Team Management, Leadership and Delegation Skills". This comprehensive bundle covers a wide range of subjects, including the basics of team management and leadership to the complexities of delegation, performance management and UK employment law. This is a theoretical voyage into the world of people management, designed to equip you with in-depth knowledge and insights, and preparing you for an exciting career in leadership and management. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who aim to enhance their team management abilities. Aspiring leaders looking to understand the nuances of leadership and management. Professionals aiming to master the art of delegation. Individuals interested in learning about line management, talent management, performance management and UK employment law. Career path Team Manager: £25,000 - £40,000 Leadership Consultant: £35,000 - £60,000 Delegation Trainer: £30,000 - £50,000 Line Manager: £30,000 - £45,000 Talent Manager: £35,000 - £60,000 HR Recruiter: £22,000 - £40,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Public Speaking 1 Day Training in Kingston upon Hull

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan