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The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face. 1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource. £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups. Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.
If you are a small business owner or consultant struggling with 'imposter syndrome', be reassured - you are not alone. Even the most capable of people can perceive themselves as frauds. This paradox is usefully explained by the Denning Kruger effect, where people of the least ability often perceive themselves as experts, where as those who are genuine experts realise how much more there is to know as therefore underestimate themselves. This special mastermind group provides a 'safe space' for you to be your true self. You will explore your business challenges and the perceived barriers that might be holding you back. You have to be comfortable feeling uncomfortable. You will be taken out of your comfort zone. You will be held accountable for your actions. This group is not for everybody. It is not for people with big egos! It is for people who feel they have so much more potential to tap into. If this is you, signup for the next Mastermind Taster Session.
Overview Explore trading and hedging applications of barrier options across interest rate, FX, and equity markets. Who the course is for Executives of listed companies who want to enhance their knowledge and skills in ESG and sustainability. Corporate professionals who want to integrate ESG initiatives into their organizations and improve their ESG programs. ESG professionals who want to gain a deep understanding of ESG frameworks, reporting standards, and best practices Course Content To learn more about the day by day course content please request a brochure To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now
Overview Understand the structure and mechanics of Target Redemption Notes (TARNs), autocallables, accumulators, and faders. Who the course is for CEOs, CFOs, COOs with responsibility for Strategic Management Investment bankers Real estate consultants Management consultants Private Equity investors Financial analysts Institutional Funds and Portfolio Managers Retail investors Course Content To learn more about the day by day course content please request a brochure. To learn more about schedule, pricing & delivery options speak to a course specialist now
Location: Studio A, Central Film School Time: 6pm-7:30pm Date: Thursday 7th December Led by Zosha Nash, Head of Philanthropy at The Old Vic, this session will cover a broad range of topics in relation to funding in the arts. You will come away with knowledge of philanthropy, funding and development in theatre, associated roles and career paths as well as a range of skills to apply to your own creative journeys, projects and funding endeavours. Some topics covered will include: Why the arts need philanthropy Who becomes a fundraiser, and where it can take you? Who funds theatre and theatres? Types of funders: Trusts, individuals, corporates and events The funding pipeline: prospecting to applying to reporting Transferable skills in the arts and beyond Skills for funding your own projects PLACES MUST BE BOOKED BY MIDDAY ON MONDAY 4TH DECEMBER LATEST!
Date: 31st October Time: 4pm Location: Studio A A classic of the horror genre and 1970s cinema, The Exorcist focuses on a battle of wills between a troubled priest and the demon possessing a young girl. William Friedkin's masterpiece of terror is one of the essential scary films everyone needs to see.
Time: 4pm Date: 4th December Location: Studio A Come along to our last regular Film Club of 2023, as we cap it off with a martial-arts masterpiece, Ang Lee's Crouching Tiger, Hidden Dragon. Be sure to book your tickets in advance for this great, spirited adventure film that will have you on the edge of your seat!
Time: 4pm Date: 16th February 2024 Location: Studio A Barbie is back on the big screen! Join us as we return to Barbielandto see Margot Robbie's masterful performance as the titular doll, as she comes up against the all-pervading forces of the patriarchy. Ken (Ryan Gosling) is sick of being Number 2, so when he comes across the male-dominated 'real world', he seizes his chance to take control.
Date: Monday 16th October Time: 4pm Location: Studio A Join us again for CFS Film Club, as this week we visit one of the essential independent films of the last decade, 2016's Best Picture Winner Moonlight. Barry Jenkins' tender masterpiece explores the LGBT identity within wider African-American culture, with stunning imagery, sensational performances and a wondrous score. Follow the story of Chiron, a teenager growing up in the Miami ghetto, dealing with his sexuality and drug-addict mother. Tickets are free to this event, and be sure to join us in The Landor pub afterwards to discuss the film together.