Handling and Dealing with Difficult People Exhausted by demanding clients, passive-aggressive colleagues, or even frustrating family members? You're not alone. Difficult people are everywhere, and their negativity can drain your energy, hinder your productivity, and leave you feeling helpless. Introducing our comprehensive course, 'Handling and Dealing with Difficult People,' designed to empower corporate employees, teachers, customer care officers, and anyone seeking to enhance their interpersonal skills. At the beginning of the Handling and Dealing with Difficult People course, you will gain a deep understanding of the fundamentals of dealing with difficult people. Plus, this course will help you master the art of self-control and discover the power of letting go of preconceived notions, allowing for more constructive interactions. Besides, this Handling and Dealing with Difficult People course will uncover the correlation between frustration and resistance and develop insights into strategies that defuse tense situations. You will also be introduced to versatile techniques for handling difficult people, such as negotiation, setting limits and boundaries, and nurturing healthier relationships. Furthermore, our Handling and Dealing with Difficult People course offers a range of solutions when dealing with angry individuals, including active listening, appropriate gift-giving, and understanding when it's best to walk away or maintain healthy boundaries. Benefit from our expert tips and discover recommended readings like 'Coping with Difficult People' and 'Angry All the Time: An Emergency Guide to Anger Control' to expand your knowledge further. Stop letting difficult people push your buttons. Take control of your interactions and reclaim your emotional well-being. Enrol in 'Handling and Dealing with Difficult People' today and unlock the power of skilful communication. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Handling and Dealing with Difficult People Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00
Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development
Always be in control of your emotion with this helpful course Anger is a normal, healthy emotion. However, it can be a problem if you find it difficult to keep it under control. You can control your anger, and you have a responsibility to do so. This Diploma in Anger and Pain Management will teach you how to keep your anger and pain in check. Your heart beats faster and you breathe more quickly, preparing you for action. You might also notice other signs, such as tension in your shoulders or clenching your fists. If you notice these signs, get out of the situation if you've got a history of losing control. Once you can recognise that you're getting angry, and can calm yourself down, you can start looking at ways to control your anger more generally. Discussing your feelings with a friend can be useful and can help you get a different perspective on the situation. Learn the many ways you can calm yourself down and manage your pain and anger. Remember controlling your emotions will lead to better decision making and a healthier mindset. Course Highlights Diploma in Anger and Pain Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Anger and Pain Management into 14 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Anger and Pain Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Anger and Pain Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Anger and Pain Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Anger Management Dread and Lack Of Confidence FREE 01:00:00 Drug Addiction And Anger FREE 00:30:00 Being Unhappy 00:30:00 The Impact Of Anger 00:30:00 What Anger Accomplishes 01:00:00 Taking Control of Your Anger 01:00:00 Pain Management Introduction FREE 00:30:00 What is pain? FREE 00:30:00 It starts at the very beginning... 01:00:00 What kind of pain do you have? 01:00:00 Acupuncture - the great pain reliever... 01:00:00 Hypnosis for dealing with pain 01:00:00 Herbs for pain relief 01:00:00 Conclusion 00:15:00 Mock Exam Final Exam
Are you someone who is having a hard time to control your strong emotions, especially anger? Or do you notice anyone who cannot control themselves whenever they are angry? Do you have to deal with people who are having anger issues? Then this course will teach you ways how to handle anger issues easily for you to learn how to stay calm and help other people through anger management counselling! Description: In this course, you will be introduced to how to have a new life and learn how to identify anger triggers. You will also learn the basics to control rage and the meditation for calmness. Also, you will learn the affirmations that will be a huge help for anger management and learn the healthy habits for a happy life. Who is the course for? Professionals or doctors who help their clients resolved anger management issues People who need anger management for themselves or others Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Anger Management Counselling Course is a useful qualification to possess, and would be beneficial for the following careers: Anger Management Counsellors Life Coaches Mentors Psychologists Psychotherapists. Chapter-1 Introduction To Rage Relief 01:00:00 Chapter-2 Identifying To Prompt Rage 00:30:00 Chapter-3 How To Control Your Angry 00:30:00 Chapter-4 Benefits Of Meditation For Calmness 00:30:00 Chapter-5 Affirmations for Anger Management 00:30:00 Chapter-6 Healthy Habits For A Happy Life 00:30:00 Chapter-7 Conclusion 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Anger Management Counselling Course 00:20:00 Final Exam Final Exam- Anger Management Counselling Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Highlights of the Course Course Type: Online Learning Duration: 2 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about emotional intelligence Understand the core competencies and principles of emotional intelligence Explore the various areas of emotional intelligence Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager Emotional Intelligence and Collaboration Course Master the skills you need to propel your career forward in emotional intelligence. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive emotional intelligence and collaboration course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this emotional intelligence and collaboration course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective emotional intelligence practice and equip you with the essential skills, confidence and competence to assist you in the emotional intelligence industry. You'll gain a solid understanding of the core competencies required to drive a successful career in emotional intelligence. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in emotional intelligence. Enrol in this emotional intelligence and collaboration course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive emotional intelligence and collaboration course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this emotional intelligence can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This emotional intelligence and collaboration course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This emotional intelligence and collaboration course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This emotional intelligence and collaboration course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction to the Collaboration and Emotional Intelligence Course Introduction To The Course On Collaboration And Emotional Intelligence 00:02:00 The Learning Objectives Of The Course 00:02:00 How Taking A Different View On Team Working Can Make A Big Difference 00:03:00 Giving And Receiving Feedback In Collaboration 00:06:00 Tips To Develop Your Emotional Intelligence In Collaboration 00:05:00 The Role of Emotional Intelligence in Collaboration Defining Emotional Intelligence 00:03:00 What Is The Difference Between EI And EQ 00:03:00 An Insight into Emotions 00:01:00 Emotional Intelligence At Work 00:06:00 Working With The Emotional Climate 00:03:00 Running Virtual Meeting With Emotional Intelligence 00:03:00 Collaborative Working Introducing The Working Practice Of Collaboration 00:04:00 Why Win-Win Collaboration Is Important 00:06:00 Emotional Intelligence And Win-Win Collaboration 00:01:00 Why Collaborate And When To Collaborate 00:02:00 The Principles And Characteristics Of Collaboration. 00:03:00 The 3 Levels Of Collaboration 00:02:00 The Modes Of Collaboration 00:02:00 An Overview Of Some Of Difficulties With Collaboration 00:02:00 The Importance of Trust in Collaboration Conflict And Trust In Collaboration - Factors And Questions To Consider 00:03:00 The Important Role Of Trust 00:04:00 Building Trust Using An Emotional Bank Account 00:05:00 Behaviors and Collaboration The Four Behavioural Styles In Collaboration - Learning Outcomes 00:02:00 The Importance Of Behavioural Flexibility 00:03:00 William Moulton Marston's Model Of The Behavioural Expression Of Emotions 00:02:00 The High Dominance Behavioural Style 00:02:00 The High Influence Behavioural Style 00:03:00 The High Steadiness Behavioural Style 00:03:00 The High Compliance Behavioural Style 00:03:00 The Ideal Behaviours For Ideal Interactions with Each Behavioural Style 00:05:00 Using Behavioural Styles To Build Collaborative Relationships 00:03:00 Review of the Course A Review - Facilitating Collaborative Meetings 00:04:00 Review Of The Course On Collaboration And Emotional Intelligence 00:03:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about emotional intelligence Understand the core competencies and principles of emotional intelligence Explore the various areas of emotional intelligence Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert business manager Emotional Intelligence Certification Online Course Master the skills you need to propel your career forward in emotional intelligence. This course will equip you with the essential knowledge and skillset that will make you a confident EQ practitioner and take your career to the next level. This comprehensive emotional intelligence course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this emotional intelligence course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective emotional intelligence practice and equip you with the essential skills, confidence and competence to assist you in the emotional intelligence industry. You'll gain a solid understanding of the core competencies required to drive a successful career in emotional intelligence. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for EQ practitioner or for people who are aspiring to specialise in emotional intelligence. Enrol in this emotional intelligence course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive emotional intelligence course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this emotional intelligence can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This emotional intelligence course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This emotional intelligence course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This emotional intelligence course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction Introduction to Emotional Intelligence 00:01:00 The Crucial EQ Moment What is Emotional Intelligence 00:03:00 The Four Domains of Emotional Intelligence 00:02:00 Moments of Danger 00:07:00 Your Inner Monologue and Body Talk 00:04:00 It-s In The Pause 00:06:00 Conclusion Conclusion 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00