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63484 Courses

Critical Thinking Skills in Leadership

5.0(2)

By Online Training Academy

Beyond vision and strategy, today's leaders must be able to think critically and make wise decisions in the fast-paced, intricate business environment. We hope to provide you with the skills and knowledge required to become a more capable leader through our "Critical Thinking Skills in Leadership" course. Embark on a thorough trip that improves your ability to solve problems, sharpens your judgment, and modifies your leadership style. Key Features: CPD Certified Developed by Specialist Lifetime Access Via this course, students will acquire critical thinking abilities that are necessary for leadership positions. They will examine the elements and advantages of critical thinking while developing their ability to effectively assess information. They will improve their ability to solve problems and learn how to approach problems from many viewpoints through logical and non-linear thinking tasks. Students will graduate with a thorough understanding of critical thinking and how it applies to leadership. They'll possess the skills necessary to critically evaluate events, decide wisely, and confidently adjust to shifting conditions. With the help of this curriculum, students will be able to incorporate different ways of thinking into their leadership approach, which will help them solve complicated issues quickly and provide their teams with innovative, clear leadership. Course Curriculum: Module 01: Components of Critical Thinking Module 02: Critical Thinking (II) Module 03: Critical Thinkers (I) Module 04: Benefits of Critical Thinking Module 05: Evaluate the Information Module 06: Logical Thinking Module 07: Non-Linear Thinking Module 08: Problem Solving Module 09: Changing Your Perspective Module 10: Putting It All Together Learning Outcomes Identify components critical for effective leadership through critical thinking skills. Apply logical and non-linear thinking techniques in leadership decision-making processes. Evaluate information critically for relevance and accuracy in leadership contexts. Solve complex problems using critical thinking strategies for effective leadership. Demonstrate ability to change perspectives for enhanced leadership decision-making. Integrate critical thinking skills into holistic leadership approaches effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders seeking to enhance decision-making skills. Professionals in managerial roles aiming for strategic leadership improvement. Individuals interested in developing critical thinking abilities for leadership. Team leaders looking to refine problem-solving approaches in leadership. Students pursuing leadership roles in various industries. Career path Management Consultant Project Manager Policy Analyst Business Development Manager Operations Director Human Resources Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Critical Thinking Skills in Leadership
Delivered Online On Demand30 minutes
£12

Priciples of Epidemiology

5.0(2)

By Online Training Academy

Unlock the secrets of public health with our comprehensive "Principles of Epidemiology" course. Whether you're a healthcare professional, a public health enthusiast, or simply curious about the patterns of disease and health in populations, this course offers invaluable insights into the world of epidemiology. Key Features: CPD Certified Developed by Specialist Lifetime Access The "Principles of Epidemiology" course provides a comprehensive understanding of how diseases spread and affect populations. Learners will explore the basic concepts of epidemiology and its critical role in public health. They will learn how to analyze disease patterns by studying variations over time, place, and among different groups of people. The course covers methods to measure how often diseases occur and the risks associated with them. Students will also gain skills in designing studies to investigate health issues and learn to respond to epidemics and outbreaks. By the end of the course, learners will be able to apply epidemiological principles to prevent and control diseases, ultimately improving public health outcomes. Course Curriculum Module 01: Understanding Epidemiology Module 02: Principles of Epidemiology Module 03: Role of Epidemiology in Public Health Module 04: The Epidemiological Concept of Population Module 05: Variation in Disease by Time, Place, and Person Module 06: Disease Occurrence Module 07: Measures of Disease Frequency Module 08: Measures of Risk and Disease Prevention Module 09: Study Design Module 10: Epidemics and Outbreaks Learning Outcomes: Grasp fundamental concepts and principles of epidemiology. Understand epidemiology's pivotal role in public health. Analyse disease variations by time, place, and person. Measure disease frequency and risk accurately. Design effective epidemiological studies. Investigate and manage epidemics and outbreaks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Public health enthusiasts seeking foundational knowledge. Healthcare professionals wanting to expand epidemiology understanding. Students pursuing a career in public health. Policy makers focusing on disease prevention. Researchers interested in population health dynamics. Career path Epidemiologist Public Health Analyst Disease Prevention Specialist Health Data Scientist Outbreak Investigator Public Health Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Priciples of Epidemiology
Delivered Online On Demand2 hours 6 minutes
£12

Construction Cost Estimation (Estimator)

5.0(2)

By Online Training Academy

In the modern world, a Construction Cost Estimation (Estimator) Course plays a pivotal role in the construction industry. Understanding the intricacies of construction and estimation is crucial for professionals to thrive in this field. This course equips individuals with the necessary skills to accurately assess project costs, manage budgets, and ensure project feasibility. In our daily lives or professional careers, this knowledge enables us to make informed decisions regarding construction projects, whether it's renovating a home or managing large-scale developments. Learning these skills opens up abundant job opportunities, particularly in the UK, where demand for qualified estimators is high. Salaries for construction estimators in the UK typically range from £25,000 to £50,000 annually, depending on experience and qualifications. Moreover, the advantages of this course are substantial, as the construction sector continues to grow, with an estimated annual increase of 2-3%. Mastery of construction estimation ensures individuals remain indispensable in an industry where accurate cost assessment is paramount for success. Key Features: CPD Certified Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Construction Management Module 02: Cost Estimation Module 03: Role of Cost Estimator and New Aspects of Cost Estimation Module 04: Elements and Factors Influencing Cost Estimation Module 05: Cost Estimation in the Construction Industry Module 06: Cost Management Module 07: Management of Material for construction Learning Outcomes: Understand construction cost estimation principles for accurate project budgeting. Analyze factors influencing construction cost estimation to mitigate financial risks. Implement effective cost management strategies to enhance project profitability. Master material management techniques for efficient construction operations. Develop advanced skills in cost estimation to excel in project management roles. Apply industry best practices to optimize construction project budgets. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Anatomy and Physiology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Anatomy and Physiology. Moreover, this course is ideal for: Construction managers seeking advanced cost estimation skills. Project managers aiming to enhance budgeting expertise. Architects and engineers looking to understand construction cost dynamics. Construction professionals aspiring to improve project financial management. Individuals interested in pursuing careers in construction cost estimation. Requirements There are no requirements needed to enrol into this Anatomy and Physiology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Anatomy and Physiology course. Career path After finishing this Anatomy and Physiology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Anatomy and Physiology are: Quantity Surveyor - £25K to 50K/year. Construction Estimator - £23K to 45K/year. Project Manager (Construction) - £30K to 60K/year. Cost Engineer - £28K to 55K/year. Construction Manager - £35K to 70K/year. Certificates CPD Certificate - Free Digital certificate - Included Will be downloadable when all lectures have been completed.

Construction Cost Estimation (Estimator)
Delivered Online On Demand1 hour 12 minutes
£12

Microbiology Technician Online Course

5.0(2)

By Online Training Academy

In the captivating world of modern science, there exists a gateway to understanding the intricate workings of life at its most fundamental level. Delve into the microscopic universe with our comprehensive online journey, where every click opens doors to new realms of knowledge. From the mysterious realm of Bacteriology to the captivating intricacies of Immunology, embark on an odyssey that promises to enlighten and empower. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these digital halls of learning, discover the secrets of viruses, from the enigmatic DNA entities to the elusive RNA strands, each holding keys to unlocking nature's mysteries. Traverse through the labyrinthine landscapes of Parasites and Fungi, and learn to navigate the delicate balance between their existence and ours. Engage with the arsenal of Antifungal Medicines and Antibiotics, understanding their vital role in combating the unseen threats that lurk in the shadows. And as the journey unfolds, delve into the realms of Sexually Transmitted Diseases, gaining insights that transcend mere understanding, leading to informed action and empowered decision-making. In this online haven of intellectual exploration, seize the opportunity to broaden horizons and deepen understanding. Enrich your mind and equip yourself with knowledge that transcends boundaries, opening doors to new possibilities and unlocking the secrets of the unseen world around us. Join us on this exhilarating voyage, where curiosity meets enlightenment, and every discovery brings us closer to the essence of life itself. Course Curriculum Module 01: Introduction to Microbiology Bacteriology Viruses DNA Viruses Positive-Strand RNA Viruses Negative-Strand RNA Viruses Module 02: Parasites Fungi Antifungal Medicines Immunology Antibiotics Sexually Transmitted Diseases Learning Outcomes: Identify different types of microbes and their characteristics accurately. Understand the structure and function of bacteria and viruses comprehensively. Analyze the role of parasites and fungi in microbiological contexts. Demonstrate knowledge of immunology principles and their applications effectively. Evaluate the mechanism of action of antibiotics and antifungal medicines critically. Recognize the transmission and management of sexually transmitted diseases proficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Biology enthusiasts seeking specialised knowledge. Healthcare professionals expanding their expertise. Students pursuing careers in medical research. Individuals interested in laboratory-based careers. Anyone fascinated by the microscopic world of pathogens. Career path Microbiologist Laboratory Technician Clinical Research Associate Infection Control Practitioner Pharmaceutical Sales Representative Public Health Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Microbiology Technician Online Course
Delivered Online On Demand2 hours 30 minutes
£12

Introduction to Paramedicine Study

5.0(2)

By Online Training Academy

Welcome to the "Introduction to Paramedicine Study" course, where you'll delve into the fundamental aspects of paramedic care. Designed for aspiring paramedics and healthcare professionals, this comprehensive program equips you with the knowledge and skills needed to excel in emergency medical services. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will gain a comprehensive understanding of paramedicine, focusing on the roles and responsibilities of paramedics in the UK. They will learn about ambulance administration and the legal frameworks that guide paramedic practice. Basic human anatomy and common injuries will be covered, alongside advanced topics such as major injuries and pediatric paramedicine. Students will also acquire skills in initial patient assessment, CPR, and the administration of emergency medications. Specialized knowledge in responding to medical emergencies, including COVID-19 protocols, will be taught. Additionally, the course emphasizes emergency response planning, infection control, and risk management specific to paramedicine contexts. Overall, learners will be equipped with essential knowledge and practical skills necessary for effective paramedic practice, ensuring they are prepared to handle diverse medical emergencies with competence and professionalism. Course Curriculum Module 01: Introduction to Paramedicine Study Module 02: Roles and Responsibilities of Paramedics in the UK Module 03: Ambulance Administration Module 04: Law and Legislations for Paramedics Module 05: Basic Human Anatomy Module 06: Common Injuries Module 07: Major Injuries Module 08: Paediatric Paramedicine Module 09: Other Medical Emergencies Module 10: Initial Assessment Module 11: CPR and AED Administration Module 12: Medication Administration Module 13: Paramedic Procedures in Response to Covid-19 Module 14: Emergency Response Planning and Management Module 15: Infection Control Module 16: Pain Management Module 17: Paramedicine Risk Management Learning Outcomes Understand roles in UK paramedicine. Apply basic human anatomy knowledge effectively. Perform initial assessment in emergency situations competently. Demonstrate CPR and AED administration proficiency. Implement infection control measures in medical settings adeptly. Analyze paramedicine risk management strategies critically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking paramedic specialization. Individuals aspiring to work in emergency medical services. Students preparing for paramedic certification exams. Career changers interested in emergency response roles. Medical professionals enhancing their emergency care skills. Career path Ambulance Paramedic Emergency Care Assistant Paramedic Practitioner Emergency Medical Dispatcher Ambulance Technician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Paramedicine Study
Delivered Online On Demand4 hours 36 minutes
£12

Level 2 Property Law

5.0(2)

By Online Training Academy

Unlock the complexities of property law with our comprehensive Level 2 Property Law course. Whether you're looking to advance your career in real estate, law, or simply deepen your understanding of property rights, this course offers essential knowledge and practical insights. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Level 2 Property Law course, learners will explore fundamental concepts of property ownership and management. They will understand how property rights and interests are defined and protected under the law, whether through ownership, possession, or lease agreements. Students will learn about the differences between registered and unregistered land, and how legal principles apply to co-ownership scenarios. The course also covers aspects of property security, such as mortgages and proprietary estoppel, which ensure legal protections and rights related to property. Additionally, learners will gain insights into property law licenses and the role of insurance in maintaining and protecting property assets. This course equips learners with essential knowledge to navigate various legal aspects of property ownership and management effectively. Course Curriculum Module 01: Introduction to Property Law Module 02: Land Law Principles - Rights and Interests Module 03: Ownership and Possession of the Property Module 04: Registered and Unregistered Land Module 05: Leases and Bailment Module 06: Co-Ownership in Property Module 07: Security Interests in Property Module 08: The Mortgage Law Module 09: Insurance for Property Maintenance Module 10: Proprietary Estoppel (Property Rights) Module 11: Property Law Licence Learning Outcomes: Understand foundational principles in Land Law and Property Ownership. Identify rights, interests, and legal frameworks in property transactions. Analyze the distinctions between registered and unregistered land properties. Explain the legal implications of leases, bailment, and co-ownership arrangements. Assess the role of security interests, mortgages, and insurance in property law. Discuss the principles and applications of proprietary estoppel in property rights. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring legal professionals seeking specialized knowledge in property law. Real estate agents aiming to deepen their understanding of property transactions. Individuals involved in property management or administration roles. Law students interested in specializing in property law. Professionals in finance or insurance sectors related to property. Career path Property Lawyer Real Estate Solicitor Land Law Consultant Property Manager Insurance Claims Officer Legal Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Property Law
Delivered Online On Demand1 hour 54 minutes
£12

Political Study: Conservatism, Nationalism, Socialism, Liberalism and Multiculturalism

5.0(2)

By Online Training Academy

Unlock the complexities of modern political landscapes with our comprehensive course on Political Study. Delve into ideologies like Conservatism, Nationalism, Socialism, Liberalism, Ecologism, and Multiculturalism, gaining a deep understanding of their historical roots, contemporary relevance, and global impact. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Political Study course, learners will explore various aspects of government structures and political systems. They will gain an understanding of how political power is organized and distributed in both the UK and the US, including the roles of the executive, legislative, and judicial branches. They will also learn about the influence of political parties, pressure groups, and electoral processes on shaping policies and decision-making. The course delves into democratic principles and mechanisms like elections and referendums, as well as the concepts of nationalism, multiculturalism, and feminism in modern societies. Learners will study different political ideologies such as conservatism, liberalism, socialism, anarchism, and ecologism, understanding their historical backgrounds and contemporary relevance. Additionally, the course covers important geopolitical issues like the European Union and the concept of devolution, providing a comprehensive foundation for understanding political systems and ideologies globally. Course Curriculum Module 01: Introduction to Politics Module 02: Introduction to the British Constitution Module 03: The Constitutional Framework of US Government Module 04: The Executive Branch of Government Module 05: The Legislative Branch of Government (Congress) Module 06: The Judiciary Module 07: The Judicial Branch of Government Module 08: The Prime Minister and Cabinet Module 09: Political Parties Module 10: Pressure Groups Module 11: Elections and Referendums Module 12: The Electoral Process and Direct Democracy Module 13: Parliament Module 14: Comparative Approaches Module 15: Democracy and Participation Module 16: Nationalism Module 17: Multiculturalism Module 18: Feminism Module 19: Conservatism Module 20: Liberalism Module 21: Socialism Module 22: Anarchism Module 23: Ecologism Module 24: The European Union (EU) Module 25: Devolution Learning Outcomes: Understand British and US constitutional frameworks and political branches. Analyze roles of judiciary, prime minister, and political parties. Evaluate electoral processes, democracy, and direct democracy mechanisms. Compare ideologies like nationalism, liberalism, socialism, and ecologism critically. Discuss multiculturalism, feminism, conservatism, and their political implications. Examine EU policies and impacts of devolution on political systems. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Political science students seeking comprehensive political theory knowledge. Researchers interested in comparative political systems and ideologies. Professionals in public policy analysis and governmental advisory roles. Individuals preparing for civil service examinations and political consultancy. Educators focusing on political theory and constitutional law. Career path Political Analyst Policy Researcher Government Advisor Political Consultant Public Policy Officer Constitutional Law Expert Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Political Study: Conservatism, Nationalism, Socialism, Liberalism and Multiculturalism
Delivered Online On Demand6 hours 6 minutes
£12

Political Study: Conservatism, Nationalism, Socialism, Liberalism and Multiculturalism

5.0(2)

By Online Training Academy

Unlock the complexities of modern political landscapes with our comprehensive course on Political Study. Delve into ideologies like Conservatism, Nationalism, Socialism, Liberalism, Ecologism, and Multiculturalism, gaining a deep understanding of their historical roots, contemporary relevance, and global impact. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Political Study course, learners will explore various aspects of government structures and political systems. They will gain an understanding of how political power is organized and distributed in both the UK and the US, including the roles of the executive, legislative, and judicial branches. They will also learn about the influence of political parties, pressure groups, and electoral processes on shaping policies and decision-making. The course delves into democratic principles and mechanisms like elections and referendums, as well as the concepts of nationalism, multiculturalism, and feminism in modern societies. Learners will study different political ideologies such as conservatism, liberalism, socialism, anarchism, and ecologism, understanding their historical backgrounds and contemporary relevance. Additionally, the course covers important geopolitical issues like the European Union and the concept of devolution, providing a comprehensive foundation for understanding political systems and ideologies globally. Course Curriculum Module 01: Introduction to Politics Module 02: Introduction to the British Constitution Module 03: The Constitutional Framework of US Government Module 04: The Executive Branch of Government Module 05: The Legislative Branch of Government (Congress) Module 06: The Judiciary Module 07: The Judicial Branch of Government Module 08: The Prime Minister and Cabinet Module 09: Political Parties Module 10: Pressure Groups Module 11: Elections and Referendums Module 12: The Electoral Process and Direct Democracy Module 13: Parliament Module 14: Comparative Approaches Module 15: Democracy and Participation Module 16: Nationalism Module 17: Multiculturalism Module 18: Feminism Module 19: Conservatism Module 20: Liberalism Module 21: Socialism Module 22: Anarchism Module 23: Ecologism Module 24: The European Union (EU) Module 25: Devolution Learning Outcomes: Understand British and US constitutional frameworks and political branches. Analyze roles of judiciary, prime minister, and political parties. Evaluate electoral processes, democracy, and direct democracy mechanisms. Compare ideologies like nationalism, liberalism, socialism, and ecologism critically. Discuss multiculturalism, feminism, conservatism, and their political implications. Examine EU policies and impacts of devolution on political systems. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Political science students seeking comprehensive political theory knowledge. Researchers interested in comparative political systems and ideologies. Professionals in public policy analysis and governmental advisory roles. Individuals preparing for civil service examinations and political consultancy. Educators focusing on political theory and constitutional law. Career path Political Analyst Policy Researcher Government Advisor Political Consultant Public Policy Officer Constitutional Law Expert Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Political Study: Conservatism, Nationalism, Socialism, Liberalism and Multiculturalism
Delivered Online On Demand6 hours 6 minutes
£12

Call Center Manager Training

5.0(2)

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£12

Call Center Manager Training

5.0(2)

By Online Training Academy

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Center Manager Training
Delivered Online On Demand2 hours 18 minutes
£12