12058 Marketing courses in Addlestone delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and supervisors engaged in working with the Millennial generation workforce. Overview Upon successful completion of this course, participants will be able to define onboarding, discuss the characteristics of Millennials, and develop action plans for working with them. In this course, participants will learn to build an onboarding process that recognizes the challenges and strengths of the Millennial workforce. Getting Started Workshop Objectives Action Plan Purpose of Onboarding Start Up Costs Employee Anxiety Employee Turnover Realistic Expectations Practical Illustration Introduction Why Onboarding? Importance of Onboarding Making Employees Feel Welcome First Day Checklist Practical Illustration Millennials and Onboarding Who are Millennials? How Do Millennials Differ from Other Workers? Investiture Socialization ? Let Them Be Themselves! Informal Rather than Formal Onboarding Processes Practical Illustration Onboarding Checklist Pre-Arrival Arrival First Day First Week First Month Practical Illustration Engaging the Millennial Employee Create an Informal Program Engage Employees One-on-one The Role of Human Resources The Role of Managers Practical Illustration Following Up with the Millennial Employee Initial Check-In ? One-on-one Following up ? Regular, Informal Follow Ups Setting Schedules ? Millennials and Work-Life Mentoring and the Millennial Practical Illustration Setting Expectations with the Millennial Employee Define Requirements ? Provide Specific Instructions Identify Opportunities for Improvement and Growth Set Verbal Expectations Put It in Writing Practical Illustration Mentoring the Millennial Be Hands-On and Involved Serial Mentoring Be a Mentor, Not an Authority Figure Focus Millennia?s Exploratory Drive on Work Practical Illustration Assigning Work to the Millennial Employee Provide Clear Structure and Guidelines Provide Specific Benchmarks Set Boundaries and Provide Reality Checks Practical Illustration Providing Feedback Millennials Thrive on Feedback! Characteristics of Quality Feedback Informal Feedback Formal Feedback Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Millennial Onboarding training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Millennial Onboarding course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Elevate your career in the dynamic field of sports with our comprehensive Sports Management course. From leadership skills to financial management, sports law to analytics, you’re about to unlock the winning strategies behind successful sports organizations.

The course contains everything the learner needs to know to become a successful real estate investor.

Unlock your potential as a sports coach with this comprehensive course that covers everything from psychological training to ethical considerations. Transform your passion for sports into a meaningful career and become equipped to shape future athletes.

Enhance your professional communication with our Writing Effective Email at Work course. Learn email etiquette, error-free writing, and advanced techniques to craft impactful emails tailored to diverse audiences and contexts. Boost your workplace communication efficiency today.

Diploma in Psychology and Counselling Level 1 Explore the fundamentals of Psychology and Counselling, delving into Counselling Basics and mastering Coping Mechanisms and Strategies. Dive deep into the Psychoanalytical Approach, hone your Communication skills in Psychology and Counselling, and gain valuable insights into self-awareness while addressing Common Problems in this dynamic field. Learning Outcomes: Define key concepts in Psychology and Counselling. Apply coping mechanisms and strategies in real-life situations. Analyze the Psychoanalytical Approach in Psychology and Counselling. Demonstrate effective communication skills in the context of Psychology and Counselling. Evaluate the importance of self-awareness in Psychology and Counselling. Identify common problems encountered in Psychology and Counselling. Utilize problem-solving techniques in Psychology and Counselling scenarios. Discuss ethical considerations in Psychology and Counselling practice. Create effective treatment plans in Psychology and Counselling. Analyze current trends and developments in the field of Psychology and Counselling. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Diploma in Psychology and Counselling Level 1 Course Syllabus Counselling Basics: Acquire foundational knowledge of counselling principles and techniques, including active listening, empathy, and establishing a therapeutic relationship. Coping Mechanisms and Strategies: Explore various coping mechanisms and strategies used in psychology and counseling to help individuals deal with stress, trauma, and emotional challenges. Psychoanalytical Approach: Gain insights into the psychoanalytical approach to psychology and counselling, including the study of unconscious processes and the role of the therapist. Communication in Psychology and Counselling: Develop effective communication skills crucial for psychologists and counselors when interacting with clients and facilitating positive change. Understanding Self-Awareness: Reflect on the importance of self-awareness for professionals in psychology and counselling, emphasising personal growth and self-reflection. Common Problems in Psychology and Counselling: Identify and address common psychological issues and challenges encountered in counselling practice, equipping you to provide effective support and guidance.

Level 1 Diploma in Behaviour Management and Business Etiquette Introduce yourself to Business Ethics & Etiquette in the Level 1 Diploma in Business Behaviour Management. Explore the nuances of Global Business Etiquette, vital for effective Business Behaviour Management. Learning Outcomes: Summarise Business Ethics in Business Behaviour Management. Explain Business Etiquette in Business Behaviour Management. Assess Business Behaviour Management environment. Implement Business Behaviour Management in billing. Adapt Business Behaviour Management in global etiquette. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Level 1 Diploma in Behaviour Management and Business Etiquette Course Syllabus Business Behaviour Management Fundamentals: Acquire a foundational understanding of Business Behaviour Management, emphasising the principles of business ethics and workplace conduct. Master Business Behaviour Management Skills: Learn vital Business Behaviour Management techniques, focusing on communication etiquette and professional attire. Navigate Business Behaviour Management Environment: Gain insights into the dynamic Business Behaviour Management milieu, including organisational culture and workplace norms. Business Behaviour Management in Billing: Grasp key financial practices within Business Behaviour Management, from invoicing to ethical billing procedures. Dining Etiquette in Business Behaviour Management: Master dining etiquette through the lens of Business Behaviour Management, covering table manners and professional dining conduct. Global Business Behaviour Management: Expand your Business Behaviour Management expertise to a global scale, exploring cross-cultural communication and international business etiquette.

Duration 4 Days 24 CPD hours This course is intended for A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations. Overview Install and configure the customer service app Identify common customer service scenarios Complete a case resolution process Analyze customer service data Automate case management record processing Create and use knowledge articles Create and use entitlements and service level agreements Microsoft Dynamics 365 for Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up time to dedicate where a greater impact can be made, directly with customers. Our team of globally recognized experts take students step by step, from creating cases, to interacting with customers, to resolving those cases. Once those cases are resolved, students will learn from data analysis the key details to help resolve similar cases faster or avoid new issues altogether. Customer Service Overview Lesson 1: Create case records Lesson 2: Related service apps Lesson 3: Analytics for service Lesson 4: AI for service Lesson 5: Configuring customer service Lesson 6: Module summary Case Management Lesson 1: Case management overview Lesson 2: Creating case records Lesson 3: Queue management Lesson 4: Case routing Lesson 5: Resolving cases Lesson 6: Module summary Service Level Agreements and Entitlements Lesson 1: SLA and entitlement overview Lesson 2: Create and manage entitlements Lesson 3: Create and manage S Knowledge Management Lesson 1: Knowledge management overview Lesson 2: Authoring and organizing Lesson 3: Use knowledge content Lesson 4: Manage knowledge content Lesson 5: Module summary Additional course details: Nexus Humans MB-230T01 Dynamics 365 for Customer Engagement for Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-230T01 Dynamics 365 for Customer Engagement for Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

leadership management training course customer service training

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.