ITIL® 4 Specialist: Create, Deliver and Support: In-House Training The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management
Lawful Intercept training course description Packet based networks require a different approach to Lawful Intercept (LI) than that used in circuit switched networks. This course focuses on what Lawful Interception and Data Retention (DR) means to communications service providers in the IP and NGN areas. The course assumes a basic knowledge of IP networking (i.e. DNS, TCP/UDP, IP, RTP) and the building of services on an IP platform (e.g. SIP, SDP, FTP, HTTP). The course first looks at the regulatory context for LI and DR and how this is translated to a practical architecture. What will you learn Recognise the legal and regulatory obligations to provide LI and DR. Identify the components of the handover architecture for each of LI and DR. Identify the preferred location of points of interception and points of retention in the IP network. Map intercepted material to handover protocols. Understand the data mapping defined in the available standards for both LI and DR. Lawful Intercept training course details Who will benefit: Technical and managerial staff needing to implement public networks. Prerequisites: TCP/IP Foundation Duration 1 day Lawful Intercept training course contents What is meant by LI and DR? Review of regulation: Data protection Directive; Data Retention Directive; RIPA. LI architectures Handover and Interception: ETSI standards ES 201 671 and TS 102 232. LI handover protocol IRI and CC handover; correlation; manual interfaces. DR architectures Handover of query results; points of retention. DR query command set Retrieval of retained records. Security concerns Operation privacy; target privacy; storage and transmission integrity. Implementation Identifying PoI and PoR for provided services. LI and DR wrap up Interaction with other services, storage obligations (volume, time, availability).
SIP training course description A hands on course covering IP telephony with SIP. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on SIP though, progressing from what SIP is through SIP signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, and interoperability. Hands-on practicals follow each major theory session. What will you learn Explain how SIP works. Analyse SIP packets. Deploy SIP IP telephony solutions. Integrate SIP with other telephony solutions. SIP training course details Who will benefit: Technical staff working with SIP. Prerequisites: Definitive VoIP for engineers Duration 3 days SIP training course contents VoIP review What is VoIP? Brief review of IP, Brief review of telephones and voice. RTP, RTCP, mixers and translators. Hands on Analysing RTP packets. What is SIP? Why SIP? SIP history, SIP standards, SIP capabilities, key services, how SIP works, and a basic SIP call. Hands on Peer to peer SIP. SIP messages SIP sessions, SIP flows, Message structure, INVITE, ACK, BYE, CANCEL, OPTIONS, REGISTER. Extension methods. Response codes. SIP call flows. Hands on Analysing SIP packets. SIP architectures UA client, UA server, Proxy servers, Redirect servers, registrars. SIP phones, gateways, application servers, and other products. Stateful and stateless servers. Various call scenarios. Hands on SIP proxies. SIP addressing URLs, SIP addresses, registration, Location and Directory servers. Address tracking. Hands on SIP and DNS. Supplementary services SIP signalling, signalling compression, Call hold, Call forwarding, Home and away scenarios, transfers, conferences, call control. Hands on Analysing SIP supplementary services. SDP What is SDP? Multimedia, multimedia session announcement, invitation and others. Relationship with SIP. Hands on Video conferencing with SIP. SIP security Access control, Authentication, encryption, firewalls. Hands on SIP authentication. Interoperability Inter working with PSTN, ISUP to SIP mapping, SIP and 3G, SIP-T, SIP and SIGTRAN. SIP and H323. Hands on SIP and gateways. SIP mobility Terminal mobility, service mobility, personal mobility, Mobile IP, SIP signalling flows in 3G.
Introducing 'UX Research and Testing for Designers' Welcome to the ultimate toolkit for designers seeking to elevate their user experience (UX) game! This comprehensive course delves into the intricacies of UX research and testing, equipping designers with indispensable skills to create user-centric designs that truly resonate. Module 1: Introduction to UX Research and Testing Get acquainted with the fundamentals of UX research and testing. Learn why it's crucial, its impact on design decisions, and how it aligns with user needs and business goals. Lay the groundwork for a successful UX journey. Module 2: User Research Methods Explore various user research methodologies to gain valuable insights into user behaviors, preferences, and pain points. From interviews to surveys and ethnographic studies, master the art of extracting actionable data to inform your design decisions. Module 3: Usability Testing Methods Dive deep into usability testing techniques to evaluate the effectiveness and efficiency of your designs. Learn how to conduct tests, gather meaningful feedback, and iterate towards user-friendly interfaces that drive engagement and satisfaction. Module 4: Card Sorting and Information Architecture Uncover the secrets of organizing information effectively with card sorting and information architecture principles. Discover how to structure content intuitively, enhance navigation, and create seamless user experiences that keep users coming back for more. Module 5: User Journey Mapping Embark on a journey mapping expedition to visualize and understand the user experience from end to end. Learn how to identify pain points, moments of delight, and opportunities for optimization, enabling you to craft engaging and cohesive user journeys. Module 6: Remote and Mobile User Testing Navigate the realm of remote and mobile user testing to accommodate today's dynamic digital landscape. Explore innovative tools and methodologies to conduct tests across different devices and environments, ensuring your designs deliver exceptional experiences regardless of platform. Equip yourself with the knowledge and skills needed to revolutionize your design process and create impactful user experiences that stand the test of time. Enroll in 'UX Research and Testing for Designers' today and embark on a transformative journey towards UX excellence. Course Curriculum Module 1_ Introduction to UX Research and Testing Introduction to UX Research and Testing 00:00 Module 2_ User Research Methods User Research Methods 00:00 Module 3_ Usability Testing Methods Usability Testing Methods 00:00 Module 4_ Card Sorting and Information Architecture Card Sorting and Information Architecture 00:00 Module 5_ User Journey Mapping User Journey Mapping 00:00 Module 6_ Remote and Mobile User Testing Remote and Mobile User Testing 00:00
Introduction to Land Surveying Course provides a foundational understanding of essential principles and techniques crucial in modern land management and development. In an ever-evolving landscape, proficient land surveyors play a pivotal role in ensuring accurate measurement, mapping, and delineation of land boundaries. Mastery of Land Surveying methodologies, instrumentation, and safety protocols equips individuals with sought-after skills in the construction, real estate, and infrastructure sectors. In the UK job market, proficiency in Land Surveying opens doors to diverse career opportunities, with salaries ranging from £25,000 to £40,000 per annum, depending on experience and specialization. The increasing demand for land surveyors, driven by urbanization and infrastructure projects, underscores the significance of this profession. According to recent statistics, the sector is witnessing a growth of approximately 8% annually, making Land Surveying a promising field for career advancement and professional fulfillment. Key Features: CPD Certified Land Surveying Course Free Certificate from Reed CIQ Approved Land Surveying Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Land Surveying Module 02: Land Surveying Basics Module 03: Land Surveying Instrumentation Module 04: Land Surveying Methods and Techniques Module 05: Topographic Surveying and Mapping Module 06: Boundary Surveying Module 07: Surveying Health and Safety Learning Outcomes: Understand principles and fundamentals of land surveying techniques. Demonstrate proficiency in using land surveying instruments effectively. Apply various methods and techniques for accurate land surveying tasks. Interpret topographic data and create precise mapping representations. Perform boundary surveys with accuracy and compliance to regulations. Implement health and safety protocols in land surveying operations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Land Surveying 1:59:14 1: Module 01: Introduction to Land Surveying Preview 13:20 2: Module 02: Land Surveying Basics 18:21 3: Module 03: Land Surveying Instrumentation 17:59 4: Module 04: Land Surveying Methods and Techniques 18:33 5: Module 05: Topographic Surveying and Mapping 18:00 6: Module 06: Boundary Surveying 15:14 7: Module 07: Surveying Health and Safety 16:47 8: CPD Certificate - Free 01:00 Who is this course for? This Introduction to Land Surveying course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Introduction to Land Surveying. Moreover, this course is ideal for: Aspiring land surveyors seeking foundational knowledge in the field. Civil engineering students aiming to specialize in land surveying techniques. Construction professionals looking to enhance their surveying competencies. Environmental scientists interested in land mapping and topography analysis. Architects wanting to understand land surveying principles for site planning. Requirements There are no requirements needed to enrol into this Introduction to Land Surveying course. We welcome individuals from all backgrounds and levels of experience to enrol into this Introduction to Land Surveying course. Career path After finishing this Introduction to Land Surveying course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Land Surveying are: Land Surveyor - £25K to 40K/year. Mapping Technician - £20K to 35K/year. Geomatics Surveyor - £26K to 45K/year. Cartographer - £22K to 40K/year. GIS Analyst - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Advanced Ethernet switching training course description An advanced hands on switching course for those already familiar with the basics such as STP and VLANs. The course starts with advanced diagnostics and network monitoring moving onto switch protocols. A large part of the second day is spent implementing QoS and security such as 802.1x. What will you learn Troubleshoot switching. Explain how a number of switch protocols work, including: UDLD LLDP LACP DTP VTP/MVRP Design redundancy into switched networks. Implement QoS on switches. Harden switches. Advanced Ethernet switching training course details Who will benefit: Technical staff working with Ethernet switches. Prerequisites: None Duration 2 days Advanced Ethernet switching training course contents Switches Switch review, troubleshooting, diagnostics, L2 traceroute, UDLD, message logging, Wireshark, port mirroring, Hands on: Troubleshooting. Network management SNMP, SNMPv3, RMON, Netflow, Sflow. System logging. Hands on: Managing switches with SNMP. Syslogd. Switches and automatic configuration Auto-MDIX, LLDP, CDP, Link aggregation, LACP, Link state tracking, VLANS and tags, DTP. Hands on: Discovery, dynamic configuration. RSTP 802.1w, new port roles and states, new BPDUs, rapid convergence, topology changes, compatibility issues. L3 redundancy, VRRP, GLBP. Design issues. Hands on: RSTP, VRRP. VLANS: Registration protocols Why VTP? VTP modes, how VTP works, VTP pruning. GVRP, MVRP. Hands on: Dynamic VLANs STP variations and alternatives 802.1s (multiple spanning tree), regions, rings, L2MP, TRILL. Hands on: 802.1s Multicasting What is multicasting, Static configuration, IGMP snooping, CGMP, MVR. IPv6 MLD snooping. Hands on: Multicast through switches QoS Storm control, DSCP, 802.1Q, 802.1p, mapping, classification, policy, Ingress queues, Egress queues. Dropping frames, limiting bandwidth. Hands on: Voice through switches. More VLANS Native VLANs, Voice VLANs Security Static MAC addresses, AAA, RADIUS, Port based authentication, 802.1x, Guest VLANs, L2 attacks, SSH, HTTPS. Hands on: Hardening switches. Miscellaneous NTP, managing the MAC address table, managing system resources, SDN
Layer 3 switching training course description A hands on switching course for those already familiar with the basics of Ethernet switching. The course focuses on L3 switching along with the QoS and security features that layer 3 switches can add to the network. What will you learn Explain how layer 3 switches work. Troubleshoot layer 3 switching. Implement QoS on switches. Secure networks with L3 switches. Layer 3 switching training course details Who will benefit: Technical staff working with Ethernet switches. Prerequisites: Definitive Ethernet switching for engineers Duration 2 days Layer 3 switching training course contents Switches Switch review, VLANs, inter VLAN routing. Hands on VLANs and tagging, separating networks with routers. VLANs and IP addressing IP addresses, subnet masks, default gateways. Hands on L3 switches and VLANs What are layer 3 switches Routers in switches, configuring a switch to route, switch ports, router ports, when to switch, when to route. What is the difference between a router and a L3 switch? Hands on Analysing packet flows through a L3 switch. L3 switches and static routes Why use static routes? Default routes. Hands on Configuring static routes. L3 switches and routing protocols RIP, OSPF. Hands on RIP, OSPF. First hop redundancy Default gateways, VRRP/HSRP/GBLP. Load sharing, critical IP addresses. Interaction between STP and L3 redundancy Hands on VRRP. Multicasting and L3 switches IGMP, IGMP snooping, multicasts and routers, PIM. Hands on Multicasts between VLANs. IPv6 IPv6 and L2 switches, IPv6 and L3 switches. Hands on Adding IPv6 into the network. QoS DSCP, 802.1Q, 802.1p, mapping, classification, policy, Ingress queues, Egress queues. Dropping frames, limiting bandwidth. Hands on Voice through switches. Security Layer 2 security, filtering at layer 3. Hands on Controlling inter VLAN traffic.
Scrum Master and Product Owner Workshop This workshop builds on the specific roles and responsibilities of the Product Owner and Scrum Master in a Scrum environment, and how they need to work together as part of the Scrum methodology. During these sessions, you will explore who does what before, during, and after the Scrum Sprint cycles, as well as how to make the process work best in your specific Agile environment. You will come away from this workshop with a much deeper understanding of the roles and responsibilities so that individual performance improves on the job. Improved target results include providing focused leadership, making effective decisions, guiding Agile teams, and delivering business value. Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum Events Scrum Artifacts Scrum Roles and Responsibilities Scrum Roles Product Owner Responsibilities Scrum Master Responsibilities The Scrum Team Responsibilities Cross-functional Teams Product Ownership Product Ownership Vision Understand Your Customers and Market Stakeholder Management and Engagement Product Backlog What is a User Story? Epics and User Stories Acceptance Criteria Preparing User Stories for a Sprint Definition of Ready (DoR) and Definition of Done (DoD) User Story Estimation Using Planning Poker Backlog Grooming Roadmaps, Story Maps, Impact Mapping Product Backlog Prioritization, MoSCoW, Kano Analysis Technical Debt The Sprint Team Capacity and Velocity Planning Sprint Planning Meeting and Sprint Plan The Sprint: Learning to Become Self-managing, Self-organizing, Self-improving Sprint Review Meeting Retrospectives Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content
Description So, here we are again... another year, another opportunity to DO more, BE more, HAVE more... but lets look back at last year (and the year before, and the year before that)... did you or have you managed to achieve any of the goals on your list? Do you even MAKE 'lists', or do you just kind of wait for 'life' to happen to you? Has it been 'happening' to you in the way that you want? This course is for all of those people out there who want to make a CHANGE this year! OR who want to make a difference!! Now, ALTHOUGH I keep saying 'this year' - this is because this course was creatd on 1st Jan 2017... but your 'year' can begin at any time... 1st June, 1st September, on your birthday... it doesnt really matter... All that matters, is that you MARK THIS DAY as the day that you turned your life around... and everything started to look up! Am I a motivation coach and speaker? No. Am I here to tell you how rubbish you are and to promise that I have the answer to all of lifes mysteries and ills? No. I am simply someone, who believes that LIFE is about CHOICES. We all have 24 hours in a day, and how we choose to SPEND those hours, minutes, seconds... is how we came to be in the position that we are in today... maybe it was deliberate, or maybe you've kind of just wandered and floated up unto this point. What I can assure you, is that this course is all about the science / art of intention and of DELIBERATE CREATION. Together, you and I are going to create the PLAN for the next 12 months ahead. And then I'm going to show you how you break this plan down, right into day-to-day actions, that will take you in the direction that you want to go in. No more wandering about. No more pontificating. No more pro-crastinating! No more 'thinking'... this is all about DO-ing. Have you ever looked at someone and been envious? I want their life! How to they do that? What are they DOING that I'm not?? Could it be that they have a master plan, that they're following? Could it be that they have tuned into what they want, and set about going to get it? I remember when I was 16, and one of the first waitiressing jobs I had was with a company called Peoples Network UK. The lady who ran it (Rita) said to me 'You have to grab life by the balls Lisa, and shake it for all its got!!!' About 1 month later, she was dead. Tragic drink-driving car accident. But those words never left me. All you've got to do... it just GRAB LIFE by the balls!!! And I'm proud to say, almost 20 years later... I'm doing just that! The methodology I'm about to lay out to you was the reason for 2015 being 'the year of travel'....I went to around 10 countries that year. I set the intention... and off I went. 2016 was the year of completion - financial results. This year 2018, will be the year of relationships. Just watch this space. 2018 is numerologically a year of relationships 2 + 0 + 1 + 8 = 11 = 1 + 1 = 2. Look up life path number 2. So, I invite you, my friend and student, to join me on a journey, whereby together, we reflect, and then we set the intention - and make the next 12 months your most successful EVER! Note - when your life starts to change and everyone wonders what happened to you?? ... Please share this course with them! Thank-you in advance! This is not new-age science or mysticism. This is solid, tangible, measureable life-changing material, which you can use over and over again, to get the results you want, and not just dream about. Who is the target audience? Progressive people, self-starters, those who want to get somewhere in life - achievers! What Will I Learn? Create and manifest the best ever year of their life - a process they'll be able to repeat at intervals (annually, monthly, seasonally), and just create the life they know, want and deserve! Requirements Student will need a glass of red wine and a nice quiet place for 3-4 hours to seriously think about their life - and where they want it to go Introduction to the course and the process Introduction to the course and your tutor GP 00:10:00 What to expect by the end of this course 00:04:00 The 10 life changing questions to help you gain clarity Looking backwards remembering the good times 00:04:00 Reflecting on the things that didn't quite go so well 00:03:00 Important question (3) What did you LEARN? 00:15:00 How do I limit myself and how can I stop? 00:17:00 How do you want to be remembered? Living with integrity 00:03:00 What are your current responsibilities? 00:05:00 Focus 00:09:00 What do you want to happen? What are your goals? 00:06:00 Narrowing it down to the Top 10 Goals 00:04:00 Making It Happen! What/Who do you need? 00:08:00 Time Management Strategy & Motivation Know yourself! 00:12:00 Time Management Breakdown 00:11:00 Alternatives Goal Mapping 00:05:00 Vision Boards 00:02:00 Conclusion Well done ! 00:01:00
Overview Urban planning, environmental management, disaster management and many other fields require professionals with a good understanding of geospatial technology. If you are an aspiring professional in one of these industries, our Geospatial Technology Training is perfect for you. In this course, you will receive an overall understanding of geospatial technology. You will learn about the fundamentals of Geographic Information Systems from the comprehensive modules. The course will cover detailed lessons on spatial data management, spatial analysis techniques, and remote sensing. In addition, you will learn the principles of web-based mapping and visualisation. When you complete the course, you will receive a recognised certificate of achievement. So, if you want to pursue a promising career in the relevant fields enrol now! Course Preview Learning Outcomes Understand the basics of Geographic Information Systems Learn the key aspects of spatial data management Get introduced to spatial analysis techniques Enhance your knowledge about remote sensing Grasp the principles of web-based mapping and visualisation Develop a solid foundation in geospatial automation and programming Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Spatial data management Spatial analysis Remote sensing Web-based Mapping Who Should Take This Geospatial Technology Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Geospatial Technology Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Pathâ This exclusive Geospatial Technology Training will equip you with effective skills and abilities and help you explore career paths such as GIS Analyst Cartographer Remote Sensing Specialist Geospatial Consultant Module 01: Introduction to Geospatial Technology Introduction to Geospatial Technology 00:18:00 Module 02: Geographic Information Systems (GIS) Basics Geographic Information Systems (GIS) Basics 00:22:00 Module 03: Spatial Data Management Spatial Data Management 00:20:00 Module 04: Spatial Analysis Techniques Spatial Analysis Techniques 00:16:00 Module 05: Remote Sensing and Imagery Remote Sensing and Imagery 00:19:00 Module 06: Web-Based Mapping and Visualisation Web-Based Mapping and Visualisation 00:19:00 Module 07: Geospatial Programming and Automation Geospatial Programming and Automation 00:17:00 Module 08: GIS Applications and Real-World Projects GIS Applications and Real-World Projects 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00