16767 Manager courses

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Are you looking forward to learning Accounting & Bookkeeping which is the most demanding skills in running year and beyond? Accounting & Bookkeeping course offers practical guidance on how to record financial transactions, maintain ledgers and interpret financial statements. From debits and credits to taxes and budgeting, you'll learn all aspects of bookkeeping quickly and easily. Each session will include tangible examples so that you can build your skills in real time. Course Package- Course 01: Accounting & Bookkeeping Course 02: Tax Accounting Associate Training Accounting & Bookkeeping Course Basic Learning Outcomes: Understand the role of an accountant. Accounting and bookkeeping principles and practises. How to keep double-entry ledgers and balance sheets up to date. Income, financial, and cash flow statements are all available. How to read a profit and loss statement. Budgeting and preparing for finances. Auditing is being reviewed. Key Features: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Course Curriculum: Module 01: Introduction Module 02: The Role of an Accountant Module 03: Accounting & Bookkeeping Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course particularly effective for- Business Students Aspiring Accountants Professionals Accounting and Finance Students Entrepreneurs/ Business Owners Investors Startup founders Requirements To enrol in this Accounting & Bookkeeping course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this Accounting & Bookkeeping course, you can explore trendy and in-demand jobs, such as- Bookkeeper - Xero User Management Accountant Accounts Assistant Office Manager Bookkeeping Assistant Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

In today’s increasingly structured and standards-driven environment, quality management is far more than just a tidy checklist—it’s a cornerstone of consistent performance, customer confidence, and long-term viability. This CPD Accredited Course provides a robust exploration of modern quality management principles, frameworks, and methodologies. Whether you're looking to improve internal processes or ensure your team understands the value of continuous quality improvement, this course helps lay the foundation for sharper operations and better outcomes. Designed with busy professionals in mind, the course is entirely online—no awkward lanyards or uncomfortable conference chairs in sight. You’ll explore quality assurance systems, risk-based thinking, auditing essentials, and the cultural impact of getting quality right (or terribly wrong). With a touch of dry wit and zero fluff, this course speaks directly to those who prefer content with substance, structure, and a sprinkle of style. It’s a straight-talking guide to mastering quality without the waffle. Course Curriculum: Module 01: Introduction to Quality Management Module 02: Total Quality Management Module 03: Quality Measurement and Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations and Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Quality Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Quality Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Quality Management - CPD Accredited training.

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview Want to write like a pro and have your work polished to perfection? Our Complete Bundle of Proofreading, Copywriting & Creative Writing has you covered!Learn how to create captivating content, catch errors like a trained eye, and master the art of proofreading. We'll teach you how to identify grammatical rules, follow style guides, and manage publication like a pro. Improve your writing abilities and impress everyone with your flawless work. Enrol now! How will I get my certificate? Upon successful completion of the Complete Bundle of Proofreading, Copywriting & Creative Writing course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is this course for? There is no experience or previous qualifications required for enrolment on this Complete Bundle of Proofreading, Copywriting & Creative Writing. It is available to all students, of all academic backgrounds. Requirements Our Complete Bundle of Proofreading, Copywriting & Creative Writing course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career path Having these various qualifications will increase the value of your CV and open you up to multiple sectors, such as : Content Writer: £20,000 - £40,000 per year Copywriter: £25,000 - £50,000 per year Proofreader: £20,000-£35,000 per year Editorial Manager: £30,000-£60,000 per year Creative Writing Instructor: £25,000-£45,000 per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 11 sections • 11 lectures • 05:30:00 total length •Proofreading Basics: 00:25:00 •Applying the Style Guide: 00:20:00 •Spelling and Grammar: 00:15:00 •Proofreading on Paper: 00:25:00 •Proofreading On-Screen: 01:00:00 •Copy-Editing Basics: 01:00:00 •Copy-Editing - the Use of Language: 00:45:00 •Copy-Editing - Checking Accuracy and Facts: 00:15:00 •Copy-Editing - the Beginning and the End: 00:15:00 •Copy-Editing - Legal Checks: 00:30:00 •Finding Work and Developing Your Career: 00:20:00

Overview This comprehensive course on Microsoft Access Databases Forms and Reports will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Microsoft Access Databases Forms and Reports comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Microsoft Access Databases Forms and Reports. It is available to all students, of all academic backgrounds. Requirements Our Microsoft Access Databases Forms and Reports is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 16 lectures • 02:49:00 total length •Autoforms: 00:14:00 •Form Wizard: 00:09:00 •Changing a form with design view: 00:26:00 •Adding controls to your form: 00:21:00 •Subforms: 00:15:00 •Using Autoreport to create a report: 00:03:00 •Using the Report Wizard to create a report: 00:07:00 •Changing a report in design view: 00:11:00 •Adding Calculations to your report: 00:09:00 •Adding Groups, Sorts and Totals to reports: 00:16:00 •Making labels with the Label Wizard: 00:04:00 •Form and Report Properties: 00:06:00 •Exporting a report to Excel: 00:03:00 •Creating a menu with the Switchboard Manager: 00:17:00 •Finalizing the Application: 00:08:00 •Assignment - Microsoft Access Databases Forms and Reports: 00:00:00

Learn how to combine the three most important tools in data science: Python, SQL, and Tableau

Level 5 Diploma in Cyber Security If you want to learn about and become an expert in the field of Cyber Security, you have arrived at the right place. Industry experts designed this Level 5 Diploma in Cyber Security course to enable you to learn quickly and efficiently and at your own pace and convenience. This Level 5 Diploma in Cyber Security examines the threats posed by cyber criminals, the steps that can be taken to thwart their efforts, and the development of a business-wide cyber security policy, with no prior knowledge or experience required. Several critical cyber security tools and techniques, as well as the primary roles and responsibilities of cyber security specialists, are also included in this Level 5 Diploma in Cyber Security course. Enrol today to our Level 5 diploma in Cyber Security course and take the next step towards your personal and professional goals. [ Note: Free PDF certificate as soon as completing the Cyber Security Course] Level 5 Diploma in Cyber Security Course Curriculum of Cyber Security Industry Experts designed this Cyber Security course into 11 detailed modules. Assessment Method of Cyber Security Course After completing each module of the Cyber Security Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cyber Security Course After completing the MCQ/Assignment assessment for Cyber Security course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Level 5 Diploma in Cyber Security This Cyber Security is suitable for anyone with an interest in Cyber security and general fraud prevention. Requirements Level 5 Diploma in Cyber Security There are no specific requirements for Cyber Security course because it does not require any advanced knowledge or skills. Career path Level 5 Diploma in Cyber Security After completing this Cyber Security course, you may able to pursue a variety of promising career opportunities, such as: IT Security specialist - £50,758 per annum Cyber Security engineer - £38,225 per annum Cyber Security analyst - £42,921 per annum Security operations manager - £47,871 per annum Cyber Security intern - £30,000 per annum

Diploma in Sports Massage Online This Diploma in Sports Massage course will help you in every way, whether you want to become a professional sports massage therapist or start your own sports treatment business. This Level 3 Certificate In Sports Massage Therapy course will teach you how to reduce body pain, stress, and anxiety during sporting events in order to master the art of providing sports massage therapy. Now is the time to enroll in this Diploma in Sports Massage course, learn from the best in the field, and stand out from all other applicants and employees to develop your career in this Level 3 Certificate In Sports Massage Therapy course by demonstrating exceptional qualities! Main Course: Diploma in Sports Massage Free Courses Course 01: Sports Psychology for Coaches Course 02: Diploma in Sports Nutrition [ Note: Free PDF certificate as soon as completing the Diploma in Sports Massage course] Diploma in Sports Massage Industry Experts Designed this Diploma in Sports Massage course into 05 detailed modules. Assessment Method of Diploma in Sports Massage After completing each module of the Diploma in Sports Massage Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Sports Massage After completing the MCQ/Assignment assessment for this Diploma in Sports Massage course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Diploma in Sports Massage Anyone from any background can enroll in this Diploma in Sports Massage course also: Professionals in training Students with a passion for Sports Massage Training Job Seekers in this Field Anyone interested in learning a new skill or expanding their knowledge Requirements Diploma in Sports Massage There are no specific requirements for Diploma in Sports Massage course because it does not require any advanced knowledge or skills. Career path Diploma in Sports Massage This Diploma in Sports Massage course will provide you with all of the theoretical knowledge you need to excel in the relevant field. Among the possible career paths are: Physiotherapist Manager of Physiotherapy Assistant in Physiotherapy

Child Care Training Course Online This Child Care Training Course is designed by industry experts to provide you with a thorough understanding of the subject. This course is divided into 11 easy-to-understand modules that break down each topic and ensure that our students have an exceptional and comprehensive learning experience. The Child Care Training Course covers a variety of essential concepts, which include an overview of Early Childhood Education, various factors that can influence child development, social and emotional development in children, the various stages of speech and language development, understanding moral development, and a variety of common problems throughout infancy, childhood, and adolescence. This Child Care Training Course can be studied on your own time and at your own pace for a recognised Child Care Diploma that could transform your career prospects for life! [ Note: Free PDF certificate as soon as completing the Child Care Training Course] Child Care Training Course Industry Experts Designed this Child Care Training Course into 11 detailed modules. Assessment Method of Child Care Training Course After completing each module of the Child Care Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Child Care Training Course After completing the MCQ/Assignment assessment for this Child Care Training Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Child Care Training Course This Child Care Training Course is ideal for anyone starting or furthering an existing Childcare Education career. Requirements Child Care Training Course There are no specific requirements for Child Care Training Course because it does not require any advanced knowledge or skills. Career path Child Care Training Course Enrolling on this Child Care Training Course can lead you to the following career paths: Child Care Manager Child Care Worker Childcare Education Specialist Youth Development Facilitator Youth Counsellor And many more! Certificates Certificate of completion Digital certificate - Included