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16655 Manager courses

Professional Certificate Course in Inventory Management in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This Professional Certificate Course in Inventory Management provides a comprehensive overview of inventory, including definition, types, and management systems. Participants will delve into effective inventory management strategies and explore the benefits of various inventory management systems. After the successful completion of the course, you will be able to learn about the following: Define the concept of inventory and its significance in business operations. Identify various items typically included in inventory. Recognize commonly used types of inventory in different industries. Understand the importance of proper inventory location and management. Explore the components and functionalities of an inventory management system. Learn strategies for effective inventory management and its benefits to businesses. This Professional Certificate Course in Inventory Management offers a comprehensive understanding of inventory, covering essential concepts such as the definition of inventory, types of items, commonly used inventory, and various inventory management systems. Participants will explore the significance of effective inventory management, the benefits it provides, and different types of inventory management systems. The course also includes in-depth discussions on ABC Analysis, its applications, and the Economic Order Quantity Model. This Professional Certificate Course in Inventory Management provides a comprehensive exploration of crucial inventory concepts and management strategies. Participants will gain insights into the definition of inventory, understand the types of items, and explore commonly used inventory systems. The course covers various types of inventories, their locations, and different inventory management systems, emphasizing the importance of effective inventory management. Participants will also learn about ABC Analysis, its application, and its relation to the Pareto Principle, along with insights into the Economic Order Quantity Model. By the end of the course, learners will be equipped with the knowledge and skills needed for efficient inventory management across diverse industries. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Inventory Management Self-paced pre-recorded learning content on this topic. Inventory Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Supply Chain Managers Inventory Managers Procurement Specialists Operations Managers Logistics Professionals Retail Managers Warehouse Supervisors Business Analysts Manufacturing Managers Inventory Control Officers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Inventory Management in London 2024
Delivered Online On Demand14 days
£28

Economic, Financial Analysis & Modelling of Geothermal Energy

By EnergyEdge - Training for a Sustainable Energy Future

Develop your skills in geothermal project finance analysis and modeling with EnergyEdge's specialized course. Join now!

Economic, Financial Analysis & Modelling of Geothermal Energy
Delivered In-PersonFlexible Dates
£1,499 to £1,699

Professional Certificate Course in CSR Ethics in Risk Management in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

CSR Ethics in Risk Management equips professionals with the tools to navigate the complex landscape of ethical considerations and risk mitigation strategies in business. From understanding risk management fundamentals to evaluating the impact of ethical conduct, this course empowers individuals to foster a culture of responsibility and sustainability within their organizations. After the successful completion of this course, you will be able to: Explore the core elements of effective risk management systems and their practical application. Gain insights into Corporate Social Responsibility and its evolving role in contemporary business practices. Recognize the pivotal role of ethics in organizational culture and its impact on workplace behavior. Learn to apply STEP analysis as a tool to assess external factors influencing business environments. Comprehend the stages involved in managing CSR-related risks within an organizational context. Identify and understand the benefits stemming from ethical business practices and their broader impact. Develop skills to evaluate and mitigate the negative repercussions of a lack of ethical conduct in business settings. This course provides a holistic perspective on integrating CSR, ethics, and risk management. Participants will engage in practical exercises, case studies, and discussions to reinforce theoretical concepts. By the end of the course, individuals will possess the knowledge and skills necessary to navigate ethical dilemmas, contribute to effective risk management, and champion CSR initiatives within their organizations. Uncover the synergy between Corporate Social Responsibility (CSR) and Ethics in Risk Management. This course provides practical insights, linking ethical considerations to effective risk mitigation. Explore real-world applications and enhance your ability to integrate CSR principles into risk strategies for responsible business practices. Elevate your expertise in socially conscious risk management. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. CSR Ethics in Risk Management Self-paced pre-recorded learning content on this topic. CSR Ethics in Risk Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CSR Risk Manager Ethical Compliance Officer Corporate Sustainability Analyst Business Ethics Consultant Risk Assessment Specialist CSR Strategist Workplace Ethics Coordinator Corporate Responsibility Advisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in CSR Ethics in Risk Management in London 2024
Delivered Online On Demand14 days
£25

Receptionist: Office Admin and Reception - QLS Endorsed

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Receptionist: Office Admin and Reception - QLS Endorsed
Delivered Online On Demand20 hours
£51

Medication Management for Nurses and Midwives

4.3(43)

By John Academy

Description: Want to pursue your career in medication management? Or are you currently working as a nurse, midwives, clinical supporters, or home domiciliary care workers? Then Medication Management for Nurses and Midwives course is the best choice for you. Proper Medication management allows the patients optimal therapeutic outcomes from the prescription medications. Therefore, proper knowledge of medication management is a must for the people who are in responsible for giving medications to the patients. The course familiarizes you with the concepts of medication including along with the process of storage and dispensing, administration of medication and more. You will know about the legislation involved with the administration of medication. The course trains you how to minimize, reduce or eliminates medication errors. Shortly, you will gain a solid understanding of medication management. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Medication Management for Nurses and Midwives is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Medication Management for Nurses and Midwives is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. General Principles and Responsibilities Legislation 00:15:00 Key Principles 00:15:00 Five Rights of Medication Administration 00:15:00 Double-checking Medications 00:15:00 Monitoring and documentation of medication management 00:05:00 Patient/service-user Education 00:05:00 Considerations for Withholding of Medication 00:05:00 The Cycle of Medication Management Transcription of Prescription/Medication Order 00:15:00 Use of Facsimile 00:15:00 Medication Administration 00:15:00 Dispensing of Medicinal Products 00:15:00 Scheduled MDA Drugs 00:15:00 Management of MDA Schedule 2 Drugs 00:15:00 Storage of Medicinal Products 00:05:00 Safety in Medication Management Medication Errors 00:15:00 Crushing Medications 00:05:00 Immunisations and vaccinations 00:05:00 Adverse Drug Reaction 00:15:00 Incidents Involving Medical Devices 00:05:00 Medication Protocols Medication Protocols 00:15:00 Medication Protocol Framework Template 00:05:00 Appendices 00:30:00 Terms Relating to Medication Management 00:30:00 References - Medication Management 00:15:00 Assessment Assignment - Medication Management for Nurses and Midwives 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Medication Management for Nurses and Midwives
Delivered Online On Demand5 hours 10 minutes
£25

HR Practice Training

4.7(47)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique HR Practice Fundamentals Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This online training course is accredited by CPDQS with 10 CPD points for professional development. Students can expect to complete this training course in around 04 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The HR Practice Fundamentals course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The HR Practice Fundamentals course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the HR Practice Fundamentals course today - gear up with the essential skills to set yourself up for excellence! Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this HR Practice Fundamentals Course? Opportunity to earn a certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown of the HR Practice Fundamentals course: Module 01: Introduction to Human Resource Human resource management Models of HRM The Role of the HR Department Aims of HRM HRM and personnel management Impacts HR Have on Organisational Performance Module 02: Employee Recruitment and Selection Procedure Attracting candidates Advertising E-recruitment Graphology Final stages Module 03: Employee Training and Development Process The justification for training Transferring training Systematic training Types of training Effective training practices Training techniques E-learning Module 04: Performance Appraisal Management The benefit of performance management Characteristics of performance management Performance management cycle Managing performance throughout the year Reviewing performance Rating performance Dealing with under-performers Module 05: Employee Relations Strategic Employee Relations The Practice of Industrial Relations Employee Voice Employee Communications Module 06: Motivation and Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 07: Ensuring Health and Safety at the Workplace Managing Health and Safety At Work The importance of health and safety in the workplace Benefits of workplace health and Safety Health and safety policies Conducting risk assessments Accident prevention Measuring Health and safety performance Health and safety training Module 08: Employee Termination Redundancy Dismissal Relieving Letter Retirement Module 09: Employer Record and Statistics Introduction The Necessity for Personnel Records Information in Personnel Records Formats of Personnel Records Module 10: Essential UK Employment Law Introduction Wages Dismissal Equality Working Parents' Rights Data Protection (GDPR) Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This HR Practice Fundamentals Course Right for You? Anyone interested in learning more about this subject should take this HR Practice Fundamentals course. This HR Practice Fundamentals will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this HR Practice Fundamentals course. There are no prerequisites for enrolment, and you can access the course materials from any location in the world. Requirements The HR Practice Fundamentals program does not require any prior knowledge; everyone may participate! This HR Practice Fundamentals course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This HR Practice Fundamentals course allows you to study at your speed and grow a quality skillset. Career path Enrolling on the HR Practice Fundamentals can lead you to the following career paths: Human Resources Assistant Benefits Administrator Payroll Specialist Training Coordinator Compensation Specialist Training Manager Employee Relations Manager And many more! Certificates Certificate of completion Digital certificate - £10

HR Practice Training
Delivered Online On Demand4 hours
£12

Levers of Project Agility: Effective Sponsorship

By IIL Europe Ltd

Levers of Project Agility: Effective Sponsorship Levers of Project Agility: Effective Sponsorship You may be using agile processes in your projects, even have extended the use of agile management practices into other areas of business. However, lack of purposeful and appropriate sponsorship can stifle most projects. An under-engaged or over-enthusiastic sponsor can demotivate the team, slowdown decision making and disrupt even best agile processes. In this talk, we will examine the crucial role of the sponsor, their desired attributes and their relation with the project manager, product owner and scrum master to identify the risk factors and provide tips and tools for avoiding pitfalls and having effective sponsors. You may be agile, but a poor sponsor can still hamper project success. We'll examine this crucial role, ideal attributes, and provide tips to maximize sponsor effectiveness. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Levers of Project Agility: Effective Sponsorship
Delivered Online On Demand45 minutes
£10

Professional Certificate Course in Interaction of Media Society and Strategic Communication in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The aim of the "Interaction of Media, Society and Strategic Communication" course is to provide students with an understanding of the complex and dynamic relationship between media, society, and strategic communication. After the successful completion of the course, you will be able to: Understand Strategic Communication by exploring the development of the Advertising Industry. Explore the User Dependency on Media Institutions. Explore the concept of Media Convergence. Understand Mass media and Popular Culture. Understand the Role of Social Values in Communication and The Effect on our Lives - Media Transformation Including Cultivation Theory, Functionalism, Agenda Setting, Uses and Gratifications Theory, and Social Learning. Understand Media Literacy. Understand Advertising in Contemporary Culture. Analyze the Future of Advertising. Analyze the Business of Public Relations The course covers the ways in which media and communication shape public opinion, attitudes, and behavior, and how organizations and institutions can use communication strategies to influence these outcomes. Students will learn about the role of media in shaping social and cultural norms, promoting social change, and influencing political processes, as well as the ethical and legal issues associated with strategic communication. The course will also explore the impact of new media technologies and platforms on the relationship between media, society, and strategic communication, and the ways in which organizations can use these tools to reach and engage with audiences. The course covers the ways in which media and communication shape public opinion, attitudes, and behavior, and how organizations and institutions can use communication strategies to influence these outcomes. Students will learn about the role of media in shaping social and cultural norms, promoting social change, and influencing political processes, as well as the ethical and legal issues associated with strategic communication. The course will also explore the impact of new media technologies and platforms on the relationship between media, society, and strategic communication, and the ways in which organizations can use these tools to reach and engage with audiences. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Interaction of Media Society and Strategic Communication Self-paced pre-recorded learning content on this topic. Interaction of Media Society and Strategic Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.               The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Public Relations Specialists Marketing Professionals Advertising Executives Communications Managers Social Media Strategists Government Affairs Specialists Nonprofit Communications Directors Media Relations Managers Brand Managers Corporate Communications Directors.   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Interaction of Media Society and Strategic Communication in London 2024
Delivered Online On Demand14 days
£28

Becoming a Transformational Leader

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, executives, and others responsible for leading teams, overseeing projects, and developing new leaders will benefit from this course. Overview Bring about valuable and positive change in those you lead Increase engagement, motivation and morale in your team Enhance performance of individuals and the team Provide an authentic role model that inspires followership Develop others into leaders This course will help students develop authentic leadership qualities that motivate and drive others to reach their full potential, and become the transformational leaders of the future. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Defining Transformational Leadership Comparing Leadership Styles Developing the Attitudes and Beliefs of a Transformational Leader 2. Being an Authentic Leader Knowing Who You Are Fostering Authenticity and Credibility 3. Demonstrating Leadership Practice Following the Five Practices of Exemplary Leadership 4. Building Engagement and Motivation Understanding the Drivers of Employee Engagement Motivating Like a Transformational Leader 5. Optimizing Performance Coaching for Performance Supporting Performance through Partnership Unlocking Potential Developing and Transforming Careers 6. Mentoring Leaders Growing Leaders Putting Relationships First Focusing on Character Capitalizing on Strengths Showing Optimism and Not Skepticism Seeking Passion and Success 7. Committing to Transformational Leadership

Becoming a Transformational Leader
Delivered OnlineFlexible Dates
£1,500

Mastering Positive Assertiveness

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Team leaders, managers, executives and other business professionals, as well as those who would benefit by being able to assert themselves more effectively in a professional environment will benefit from this course. Overview Develop the necessary skills to communicate with confidence Apply communication styles that maximize benefits Augment your listening and hearing skills to increase engagement Utilize that art of asking questions to elicit more from others Leverage your body language for full communication Make the best first impressions by looking, sounding and being confident In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. What is Assertiveness? Differentiating Self-confidence from Assertiveness Understanding the Four Styles of Communication What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness 2. Dimensions of Communication Differentiating Listening from Hearing Developing Emphatic Listening Skills Utilizing Question Types - Open, Clarifying, and Closed Converting Negative Thinking into Positive Thinking 3. Body Language Says It All Managing Your Appearance Understanding Non-verbal Communication Making the Right First Impression Speaking with Confidence Relaxing and Reducing Anxiety 4. Dealing with Difficult Situations Dealing with Difficult People Building Rapport and Trust Appreciating the Different Ways that People Send and Receive Information Breaking Down Barriers and Building Consensus Applying PEGASUS Utilizing a Tactical Approach Choosing the Proper Form of Communication

Mastering Positive Assertiveness
Delivered OnlineFlexible Dates
£1,500