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13178 Manager courses

Business Development, Business Plan with Business Intelligence and Data Mining

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Business Development, Business Plan with Business Intelligence and Data Mining Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you ready to amplify your career trajectory in the dynamic world of business? Invest in your future with our prestigious bundle of 8 courses - Business Development, Business Plan with Business Intelligence and Data Mining. Delve deep into the world of business with our Quality License Scheme (QLS) endorsed courses, which include Business Development & Sales, Business Plan for Entrepreneurs, and Business Intelligence and Data Mining. These comprehensive theoretical courses are designed to equip you with advanced knowledge and the business acumen needed to excel in your field. And the icing on the cake? You'll receive a hardcopy certificate, a testament of your newfound expertise, with each of these QLS-endorsed courses. Whether you're an aspiring entrepreneur, a business enthusiast, or a data-savvy professional, our course bundle will provide an exhaustive theoretical understanding of complex business concepts, strategies, and methodologies. Commit to continuous learning and set yourself apart with our transformative course bundle. Invest today and shape the business leader in you for tomorrow. Key Features of the Business Development, Business Plan with Business Intelligence and Data Mining Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Development, Business Plan with Business Intelligence and Data Mining bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Learn Business Development & Sales from A-Z QLS Course 02: Business Plan for Entrepreneours QLS Course 03: Business Intelligence and Data Mining 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Development Fundamentals: Lean Strategies for Business Course 02: Business Management Course 03: Business and Data Analytics for Beginners Course 04: Business Strategy Planning Masterclass Course 05: Diploma in Business Analysis In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Development, Business Plan with Business Intelligence and Data Mining courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire advanced knowledge of business development, sales strategies, and business planning. Understand the principles of Business Intelligence and Data Mining and their impact on business decision-making. Gain comprehensive insights into Lean Strategies, Business Management, and Data Analytics. Develop an in-depth understanding of business strategy planning and business analysis. Enhance your ability to think critically and analytically about complex business scenarios. Discover new methods of applying theoretical concepts to real-world business challenges. Unlock your business potential with our course bundle: Business Development, Business Plan with Business Intelligence, and Data Mining. The bundle encompasses eight thoughtfully curated courses designed to offer a robust theoretical understanding of key business domains. From Business Development to Data Analytics, you'll embark on a comprehensive journey of learning and exploration. Our three QLS-endorsed and five CPD QS-accredited courses provide an academically rigorous learning experience, coupled with the prestige of hardcopy certificates. Elevate your career prospects and become an influential player in the world of business. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to broaden their knowledge in business development and strategic planning. Aspiring entrepreneurs aiming to acquire solid theoretical foundations before launching their ventures. Professionals looking to diversify their skill set with knowledge of business intelligence and data mining. Career path Business Development Manager: £35,000 - £60,000. Business Intelligence Analyst: £30,000 - £50,000. Data Analyst: £25,000 - £45,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Business Development, Business Plan with Business Intelligence and Data Mining
Delivered Online On Demand3 days
£309

Travel & Tourism, Leisure Management and Tour Guide - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Travel & Tourism, Leisure Management and Tour Guide Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know the UK tourism industry is expected to be worth a staggering £257 billion by 2025, creating over 2 million jobs? If you're passionate about hospitality, exploring new cultures, and making a difference in people's lives, then this Travel & Tourism bundle is your perfect launchpad. This comprehensive Travel & Tourism programme equips you with the essential skills and knowledge to thrive in this exciting industry. Master the art of leisure management, delve into the intricacies of Travel & Tourism operations, and become a certified tour guide with captivating storytelling abilities. Key Features of the Travel & Tourism, Leisure Management and Tour Guide Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Travel & Tourism, Leisure Management and Tour Guide bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Travel & Tourism at QLS Level 4 QLS Course 02: Diploma in Leisure Management at QLS Level 4 QLS Course 03: Diploma in Hospitality Management at QLS Level 5 5 CPD QS Accredited Courses: Additionally, our Travel & Tourism bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Restaurant Management Course 02: Tour Guide Training Course 03: Event Management Course 04: Tourism Management Course 05: Travel Blogger In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Travel & Tourism Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Don't let your travel dreams remain just that - dreams. Invest in yourself and take the first step towards a rewarding career in the ever-evolving travel and tourism industry. Enrol now in our Travel & Tourism Bundle! Learning Outcomes of this Bundle: Gain insight into the workings of Leisure Management and its applications in the industry. Understand the dynamics of Travel & Tourism and develop techniques to thrive in the sector. Develop an aptitude for guiding tourists effectively through Tour Guide Training. Learn to manage restaurants efficiently and increase profitability. Explore the strategic aspects of Tourism Management. Why Choose Our Bundle? Get 3 free QLS endorsed Certificate upon completion of Travel & Tourism Get a free student ID card with Travel & Tourism Training Get instant access to this Travel & Tourism course. Learn Travel & Tourism from anywhere in the world Lifetime access to the Travel & Tourism course materials The Travel & Tourism comes with 24/7 tutor support Start your learning journey straightaway! This Travel & Tourism's curriculum has been designed by Travel & Tourism experts with years of Travel & Tourism experience behind them. The Travel & Tourism course is extremely dynamic and well-paced to help you understand Travel & Tourism with ease. You'll discover how to master the Travel & Tourism skill while exploring relevant and essential topics. Certification of Travel & Tourism You have to complete the assignment given at the end of the Travel & Tourism course and score a minimum of 60% to pass each exam. After passing the Diploma in Travel & Tourism at QLS Level 4 course exam You will be entitled to claim 3 QLS endorsed certificate completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Travel & Tourism bundle is ideal for everyone. Requirements There is no formal requiremnts to enrol in this Travel & Tourism, Leisure Management and Tour Guide Bundle. Career path This Travel & Tourism bundle will allow you to kickstart or take your career in the related sector to the next stage. Leisure Manager: £30,000 - £40,000 Travel & Tourism Manager: £25,000 - £35,000 Tour Guide: £20,000 - £30,000 Restaurant Manager: £24,000 - £32,000 Hospitality Manager: £25,000 - £35,000 Certificates CPD QS Accredited PDF Certificate Digital certificate - Included Diploma in Hospitality Management at QLS Level 5 Hard copy certificate - Included Diploma in Leisure Management at QLS Level 4 Hard copy certificate - Included Diploma in Travel & Tourism at QLS Level 4 Hard copy certificate - Included

Travel & Tourism, Leisure Management and Tour Guide - QLS Endorsed
Delivered Online On Demand40 hours
£200

PRINCE2 is a process-based project management methodology that offers a flexible and scalable solution to handle all kinds of projects. This is why many organisations favour it since it fosters better collaboration between team members and external stakeholders. Course Overview PRINCE2 is a process-based project management methodology that offers a flexible and scalable solution to handle all kinds of projects. This is why many organisations favour it since it fosters better collaboration between team members and external stakeholders. The PRINCE2 certification will surely help learners advance in terms of worth and employment opportunities if they list it as a skill in their resumes. This 3-day introductory PRINCE2® Foundation course is designed to give candidates a comprehensive overview of the PRINCE2® methodology. They will learn about various essential topics such as integrated elements, applying PRINCE2®, delivery approaches, processes, principles, tailoring, etc. The PRINCE 2 foundation course will introduce project management to students. This course will focus on different aspects of project management, providing the knowledge, tools and techniques used to understand each concept and methodology. At the end of this PRINCE2® Foundation course, delegates will be able to perform various project manager activities in an organisation effectively and efficiently. They will also be able to use various PRINCE2® methodologies properly. This training will also cover the following concepts: • Project management • Projects in context • Measuring success • Tailor to suit the project • Embedding PRINCE2® • Tailoring constraints and influences Who it’s for? Prerequisites: In this PRINCE2® Foundation course, there are no formal prerequisites. PRINCE2 Foundation can be studied on its own or as a prerequisite for the PRINCE2 Practitioner course This PRINCE2® Foundation course is designed for anyone who wants to gain in-depth knowledge about project management methodologies. What's Included in this PRINCE2 Foundation Training Course? The following is included in this PRINCE2® Foundation training course: • PRINCE2® Foundation Examination • Pre-course material • PDUs • Experienced PRINCE2® Instructor • Certificate • Refreshments PRINCE2® Foundation Exam: The PRINCE2® Foundation examination Focuses on knowledge of PRINCE2® as a methodology. • Type of Questions: Multiple choice. • Total Questions: 60. • Number of marks: 60 marks, each question is worth 1 mark. • Pass mark: 55%, or 33/60. • Duration: 60 Minutes. • Material allowed: No, this is a ‘closed book’ exam. This PRINCE2® foundation training course covers the following topics: Module 1: Introduction to Projects and the PRINCE2® Methodology: • PRINCE2® “Project” Definition • Project Characteristics • Project Management • What is PRINCE2®? • Four Integrated Elements • What Does PRINCE2® Not Provide? • What Makes a Project a PRINCE2® Project? Module 2: Project Manager Activities: • Customer/Supplier Environment • Projects in Context • Commercial Environment • Applying PRINCE2® • Delivery Approaches • Measuring Success • Organisational Capability • Seven Processes Module 3: Seven Themes: • Business Case • Organisation • Quality • Plans • Risk • Change • Progress Module 4: Seven Principles: • Continued Business Justification • Learn from Experience • Defined Roles and Responsibilities • Manage by Stages • Manage by Exception • Focus on Products • Tailor to Suit the Project Module 5: Considerations for Organisational Adoption: • Creating a PRINCE2® Based Project Management Method • Creating Tailoring Rules and Guidelines • Rating the Complexity of Projects • Embedding PRINCE2® • Tailoring • What Should Be Tailored? • Tailoring Constraints and Influences • Creating an Organisation’s Method DURATION 2-3 days WHATS INCLUDED Course Material Case Study Experienced Lecturer Refreshments Certificate

PRINCE2® Foundation
Delivered In-PersonFlexible Dates
£1,495

Managing Poor Performance

By Challenge Consulting

Managing Poor Performance 1 day training course delivered in Nottingham Designed for managers, team leaders & Supervisors who have had little or no formal training in employment law or performance management. It is also a helpful refresher for more experienced managers to bring them up to date on legislation and procedural changes, and to check their methods against best practice.

Managing Poor Performance
Delivered In-PersonFlexible Dates
£294

Team Management, Leadership and Delegation Skills - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Team Management, Leadership and Delegation Skills Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Immerse yourself in the art of efficient team building, powerful leadership, and skilful delegation with our dynamic course bundle, "Team Management, Leadership and Delegation Skills". This multifaceted bundle contains three QLS-endorsed courses, including Team Management, Leadership and Management, and Delegation Skills. Dive deeper! Discover five more courses that are CPD QS accredited, covering a diverse spectrum of subjects from Line Management to UK Employment Law. The courses offer a robust theoretical understanding of critical areas such as Talent Management, Performance Management, and HR: Recruitment Process. Key Features of the Team Management, Leadership and Delegation Skills Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Team Management, Leadership and Delegation Skills bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Diploma in Team Management at QLS Level 5 QLS Course 02: Leadership and Management at QLS Level 5 QLS Course 03: Delegation Skills Training at QLS Level 2 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Line Management Course 02: Talent Management Level 3 Course 03: Performance Management Level 3 Course 04: HR: Recruitment Process Course 05: UK Employment Law In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Team Management, Leadership and Delegation Skills courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. All our courses focus on comprehensive knowledge building, as attested by the hardcopy certificates that accompany our QLS-endorsed courses. They are not just educational tools; they are catalysts that ignite your career progression in the world of team management and leadership! Learning Outcomes: Understand the essentials of effective team management. Learn about the principles of leadership and management. Develop skills necessary for effective delegation. Gain insights into the roles and responsibilities of line management. Learn how to manage talent at an organisational level. Understand the nuances of performance management. Get acquainted with UK employment law and HR recruitment process. Elevate your career to new heights with our course bundle "Team Management, Leadership and Delegation Skills". This comprehensive bundle covers a wide range of subjects, including the basics of team management and leadership to the complexities of delegation, performance management and UK employment law. This is a theoretical voyage into the world of people management, designed to equip you with in-depth knowledge and insights, and preparing you for an exciting career in leadership and management. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who aim to enhance their team management abilities. Aspiring leaders looking to understand the nuances of leadership and management. Professionals aiming to master the art of delegation. Individuals interested in learning about line management, talent management, performance management and UK employment law. Career path Team Manager: £25,000 - £40,000 Leadership Consultant: £35,000 - £60,000 Delegation Trainer: £30,000 - £50,000 Line Manager: £30,000 - £45,000 Talent Manager: £35,000 - £60,000 HR Recruiter: £22,000 - £40,000. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Team Management, Leadership and Delegation Skills - QLS Endorsed
Delivered Online On Demand38 hours
£250

Advanced Professional Certificate in Food Safety and Hygiene

4.9(261)

By Metropolitan School of Business & Management UK

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Food Safety and Hygiene The course explores the essential concepts, involved standards and measure to ensure effective food safety and hygiene protocols.The course focus on the responsibilities of an organisation in relation to ensuring food hygiene, the structure of the commercial and catering services sector, the responsibilities of organisations and describes the benefits of good hygiene and the hazards of poor hygiene.After the successful completion of the course, you will be able to learn about the following; Understanding the responsibilities of an organisation for ensuring hygiene Understanding issues associated with food safety Understanding food safety management procedures AccreditationAll MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Hospitality Manager Food and Safety Manager Restaurant Manager Chef Food Inspector

Advanced Professional Certificate in Food Safety and Hygiene
Delivered Online On Demand
£80

Leadership & Management

By Compete High

Unlock your leadership potential with our CPD certified online course. Gain practical skills in goal-setting, communication, project management, and more. Enroll now to become an exceptional leader and advance your career!

Leadership & Management
Delivered Online On Demand1 hour
£9.99

The Mission-Critical Project Manager - Why Our PMs Need (more) Critical Thinking and Problem-Solving Skills

By IIL Europe Ltd

The Mission-Critical Project Manager - Why Our PMs Need (more) Critical Thinking and Problem-Solving Skills Many project managers have achieved mastery of the "tools of the project management trade": they are great planners, effective managers of their project teams, heroic firefighters - in short, they are competent in delivering projects. However, the number of people who can identify a problem, articulate a strategy to address it, *and* translate that strategy into reality is very limited in most organizations. Today, the ability to deal with ambiguity and complexity, acknowledge and solve new problems, and deal with a high degree of uncertainty is in high demand. For such challenges there is little to be found in the conventional 'PM Toolbox.' Adding creative and critical thinking skills is a rewarding opportunity and can make the difference between being just another PM or a truly strategic asset. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Mission-Critical Project Manager - Why Our PMs Need (more) Critical Thinking and Problem-Solving Skills
Delivered Online On Demand15 minutes
£15

AgilePM Practitioner: Virtual In-House Training

By IIL Europe Ltd

AgilePM® Practitioner: Virtual In-House Training This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps

AgilePM Practitioner: Virtual In-House Training
Delivered OnlineFlexible Dates
£1,750

Complete Customer Service and Communication Skills at QLS Level 3

4.5(3)

By Studyhub UK

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Complete Customer Service and Communication Skills at QLS Level 3
Delivered Online On Demand2 hours 38 minutes
£10.99