16671 Manager courses

In today's fast-paced world, mastering Office Administration Assistant Essentials is crucial for career success. This Office Administration Assistant Essentials course provides fundamental skills vital for managing office operations efficiently. With the increasing complexity of administrative tasks, employers seek professionals well-versed in Administration to maintain smooth workflow and organization. In the UK, job opportunities abound for those with expertise in office administration, with salaries averaging £22,000 to £25,000 annually. Learning these essentials opens doors to various industries, including healthcare, finance, and technology, where administrative support is indispensable. Moreover, mastering office administration brings a multitude of advantages, from enhanced time management and communication skills to proficiency in data management and multitasking. Individuals equipped with these abilities become invaluable assets in any workplace, contributing to increased productivity and overall efficiency. As businesses continue to evolve, the demand for skilled Office Administration Assistant professionals remains steady, making our Office Administration Assistant Essentials course a strategic investment for a rewarding and stable career path. Key Features This Office Administration Assistant Essentials Course Includes: This Office Administration Assistant Essentials Course is CPD Certified. Free Certificate from Reed CIQ Approved Office Administration Assistant Essentials Course Developed by Specialist Lifetime Access Course Curriculum Office Administration Assistant Essentials Course: Module 01: Comprehensive Overview of Administration Support Assistant Roles Module 02: Effective Telephone Management and Communication Module 03: Showcasing Leadership and Company Representation Module 04: Essential Business Etiquette Practices Module 05: Business Correspondence and Shipping in a Corporate Setting Module 06: Navigating Business Travel Strategies Module 07: Mastering the Art of Organizing Meetings and Conferences Module 08: Crucial Responsibilities of an Assistant - Diary Management and Note-Taking Module 09: Essential Aspects of Assistance - Time Management Strategies Module 10: Business Record Keeping and Filing Techniques for Assistants Module 11: Proficiency in Business Writing Skills Module 12: Developing Skills for Efficient Work Organisation Learning Outcomes Office Administration Assistant Essentials course: Administrative Proficiency: Acquire comprehensive skills in Office Administration Assistant roles for office environments. Effective Communication Mastery: Demonstrate adeptness in telephone management and effective communication within a professional setting. Leadership Representation: Showcase leadership qualities and embody the company's values and ethos professionally. Business Etiquette Competence: Master essential business etiquette practices to enhance workplace professionalism and credibility. Efficient Diary Management: Execute crucial responsibilities, including diary management and effective note-taking techniques. Organisational Excellence: Develop efficient organisational skills as a Office Administration Assistant for meetings, time management, and work tasks. Certification After completing this Office Administration Assistant Essentials course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by CPD Quality Standards Office Administration Assistant Essentials 1:52:00 1: Module 01: Comprehensive Overview of Administrative Support Assistant Roles 06:00 2: Module 02: Effective Telephone Management and Communication 07:00 3: Module 03: Showcasing Leadership and Company Representation 12:00 4: Module 04: Essential Business Etiquette Practices 06:00 5: Module 05: Business Correspondence and Shipping in a Corporate Setting 09:00 6: Module 06: Navigating Business Travel Strategies 08:00 7: Module 07: Mastering the Art of Organizing Meetings and Conferences 10:00 8: Module 08: Crucial Responsibilities of an Assistant - Diary Management 09:00 9: Module 09: Essential Aspects of Assistance - Time Management Strategies 13:00 10: Module 10: Business Record Keeping and Filing Techniques for Assistants 09:00 11: Module 11: Proficiency in Business Writing Skills 13:00 12: Module 12: Developing Skills for Efficient Work Organisation 09:00 13: CPD Certificate - Free 01:00 Who is this course for? This Office Administration Assistant Essentials course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Office Administration Assistant Essentials. Moreover, this course is ideal for: Individuals aspiring to excel in office administration and support roles. Employees seeking to enhance communication and leadership skills in an office setting. Professionals keen on mastering business etiquette for corporate success. Office Administration Assistants looking to refine organisational and time management capabilities. Individuals aiming to strengthen business writing skills and efficient work organisation. Requirements There are no requirements needed to enrol into this Office Administration Assistant Essentials course. We welcome individuals from all backgrounds and levels of experience to enrol into this Office Administration Assistant Essentials course. Career path After finishing this Office Administration Assistant Essentials course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Office Administration Assistant Essentials are: Administration Assistant Executive Secretary Office Coordinator Business Support Specialist Personal Assistant Office Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, mastering Office Administration Assistant Essentials is crucial for career success. This Office Administration Assistant Essentials course provides fundamental skills vital for managing office operations efficiently. With the increasing complexity of administrative tasks, employers seek professionals well-versed in Administration to maintain smooth workflow and organization. In the UK, job opportunities abound for those with expertise in office administration, with salaries averaging £22,000 to £25,000 annually. Learning these essentials opens doors to various industries, including healthcare, finance, and technology, where administrative support is indispensable. Moreover, mastering office administration brings a multitude of advantages, from enhanced time management and communication skills to proficiency in data management and multitasking. Individuals equipped with these abilities become invaluable assets in any workplace, contributing to increased productivity and overall efficiency. As businesses continue to evolve, the demand for skilled Office Administration Assistant professionals remains steady, making our Office Administration Assistant Essentials course a strategic investment for a rewarding and stable career path. Key Features This Office Administration Assistant Essentials Course Includes: This Office Administration Assistant Essentials Course is CPD Certified. Free Certificate from Reed CIQ Approved Office Administration Assistant Essentials Course Developed by Specialist Lifetime Access Course Curriculum Office Administration Assistant Essentials Course: Module 01: Comprehensive Overview of Administration Support Assistant Roles Module 02: Effective Telephone Management and Communication Module 03: Showcasing Leadership and Company Representation Module 04: Essential Business Etiquette Practices Module 05: Business Correspondence and Shipping in a Corporate Setting Module 06: Navigating Business Travel Strategies Module 07: Mastering the Art of Organizing Meetings and Conferences Module 08: Crucial Responsibilities of an Assistant - Diary Management and Note-Taking Module 09: Essential Aspects of Assistance - Time Management Strategies Module 10: Business Record Keeping and Filing Techniques for Assistants Module 11: Proficiency in Business Writing Skills Module 12: Developing Skills for Efficient Work Organisation Learning Outcomes Office Administration Assistant Essentials course: Administrative Proficiency: Acquire comprehensive skills in Office Administration Assistant roles for office environments. Effective Communication Mastery: Demonstrate adeptness in telephone management and effective communication within a professional setting. Leadership Representation: Showcase leadership qualities and embody the company's values and ethos professionally. Business Etiquette Competence: Master essential business etiquette practices to enhance workplace professionalism and credibility. Efficient Diary Management: Execute crucial responsibilities, including diary management and effective note-taking techniques. Organisational Excellence: Develop efficient organisational skills as a Office Administration Assistant for meetings, time management, and work tasks. Certification After completing this Office Administration Assistant Essentials course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by CPD Quality Standards Office Administration Assistant Essentials 1:52:00 1: Module 01: Comprehensive Overview of Administrative Support Assistant Roles 06:00 2: Module 02: Effective Telephone Management and Communication 07:00 3: Module 03: Showcasing Leadership and Company Representation 12:00 4: Module 04: Essential Business Etiquette Practices 06:00 5: Module 05: Business Correspondence and Shipping in a Corporate Setting 09:00 6: Module 06: Navigating Business Travel Strategies 08:00 7: Module 07: Mastering the Art of Organizing Meetings and Conferences 10:00 8: Module 08: Crucial Responsibilities of an Assistant - Diary Management 09:00 9: Module 09: Essential Aspects of Assistance - Time Management Strategies 13:00 10: Module 10: Business Record Keeping and Filing Techniques for Assistants 09:00 11: Module 11: Proficiency in Business Writing Skills 13:00 12: Module 12: Developing Skills for Efficient Work Organisation 09:00 13: CPD Certificate - Free 01:00 Who is this course for? This Office Administration Assistant Essentials course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Office Administration Assistant Essentials. Moreover, this course is ideal for: Individuals aspiring to excel in office administration and support roles. Employees seeking to enhance communication and leadership skills in an office setting. Professionals keen on mastering business etiquette for corporate success. Office Administration Assistants looking to refine organisational and time management capabilities. Individuals aiming to strengthen business writing skills and efficient work organisation. Requirements There are no requirements needed to enrol into this Office Administration Assistant Essentials course. We welcome individuals from all backgrounds and levels of experience to enrol into this Office Administration Assistant Essentials course. Career path After finishing this Office Administration Assistant Essentials course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Office Administration Assistant Essentials are: Administration Assistant Executive Secretary Office Coordinator Business Support Specialist Personal Assistant Office Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Port Management course might help you get there! Expand your expertise with high-quality training - study the Port Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Port Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The Port Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Port Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Port Management course. This Port Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! After completing this course you can acquire the following skills: Knowledge of the legal aspects of shipping and port management Shipping and port management health and safety knowledge Knowledge of the required port equipment Understanding of how changing ship technology has affected ports How to recognise environmental risks and how to protect yourself from them Aiding the growth and development of a port Why Prefer This Port Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction Module 02: Legal Aspects of Port Module 03: Introduction Module 04: Planning & Performance Module 05: Safety & Security Module 06: Environmental Risks & Protection Module 07: Port Equipment Module 08: Growth & Development of Port Module 09: Cargoes and Ships Module 10: Impact of Changing Ship Technology on Ports Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Port Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Port Management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Port Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After completing the Diploma in Port Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Diploma in Port Management, you will receive a CPD QS accredited certificate that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

With this course, you will be a professional Linux administrator and be able to apply for Linux jobs. You will be able to prepare yourself for the EX-200 exam and become a Redhat Certified System Administrator (RHCSA - EX200).

Embark on an enlightening journey through the world of International Marketing and Global Supply Chain Management with our engaging online course.

This course is your one stop destination for everything you need to know about Agile Project Management. The course covers core concepts of Agile Scrum, Product ownership, Business analysis, Project delivery, Using User stories and Agile Kanban Productivity and Efficiency. All examples and facts are based on real industry experience and research.

In the fast-paced environment of the workplace, accidents and emergencies can strike at any moment. 'Workplace First Aid Level 4' course emerges as a beacon of knowledge for those aspiring to be the difference-makers during these critical times. With a comprehensive curriculum spanning 21 modules, learners will be submerged into the world of workplace safety, from the basics to complex emergency management, mental health first aid, and even pandemic-specific guidelines. This curriculum doesn't just end at knowledge; it empowers and equips you to respond swiftly and effectively when every second counts. Learning Outcomes Understand the fundamentals and legal framework of workplace first aid. Master the skills of primary and secondary surveys during emergencies. Learn about emergency management, including CPR, AED, and handling fractures. Delve into the essentials of mental health first aid in a professional setting. Acquire knowledge about first aid protocols during the Coronavirus pandemic, ensuring safety and compliance. Why choose this Workplace First Aid Level 4 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Workplace First Aid Level 4 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Workplace First Aid Level 4 course for? Those responsible for workplace health and safety measures. Individuals aspiring to be certified workplace first aiders. Managers or team leaders prioritising team well-being. Professionals in high-risk environments like construction or factories. Anyone keen on enhancing their emergency response skills. Career path Health and Safety Officer: £25,000 - £40,000 Workplace First Aider: £20,000 - £30,000 Emergency Response Coordinator: £28,000 - £45,000 Mental Health First Aid Trainer: £22,000 - £38,000 Risk Assessment Manager: £35,000 - £50,000 Occupational Health Advisor: £30,000 - £45,000 Prerequisites This Workplace First Aid Level 4 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace First Aid Level 4 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Workplace First Aid Introduction to Workplace First Aid 01:03:00 Module 02: Appointed Persons in the Workplace First Aid Appointed Persons in the Workplace First Aid 00:24:00 Module 03: Incident Management at Work Incident Management at Work 00:37:00 Module 04: Classifications and Abbreviations Classifications and Abbreviations 00:19:00 Module 05: Emergency Management Emergency Management 00:27:00 Module 06: Primary Survey Primary Survey 00:22:00 Module 07: Secondary Survey Secondary Survey 00:29:00 Module 08: Basic First-Aid Techniques Basic First-Aid Techniques 00:44:00 Module 09: AED AED 00:26:00 Module 10: Minor Injuries at Workplace Minor Injuries at the Workplace 01:09:00 Module 11: Loss of Responsiveness and CPR Loss of Responsiveness and CPR 00:32:00 Module 12: Breathing Problems Breathing Problems 00:20:00 Module 13: Secondary Illnesses and Injuries Secondary Illnesses and Injuries 00:34:00 Module 14: Fractures and Dislocations Dealing With Fractures and Dislocations 00:16:00 Module 15: Call for an Emergency Call for an Emergency 00:12:00 Module 16: Things to Keep in Mind for A First Aider Things to Keep in Mind for a First Aider 00:18:00 Module 17: Legal Framework for Workplace First Aid Legal Framework for Workplace First Aid 00:34:00 Module 18: Mental Health First Aid in the Workplace Mental Health First Aid in the Workplace 00:26:00 Module 19: First Aid during CoronaVirus Pandemic First Aid during CoronaVirus Pandemic 00:26:00 Module 20: First aid Qualifications During the Pandemic, Risk at Work and PPE Regulations First Aid Qualifications During the Pandemic, Risk at Work and PPE Regulations 00:39:00 Module 21: Remote Psychological First Aid Remote Psychological First Aid 00:43:00

Let's start an enlightening journey with the 'British Cleaning Certification Award', a course crafted to transform novices into adept cleaning professionals.  Imagine a career where each day brings a new challenge, a fresh setting, and the satisfaction of leaving spaces purely clean. This course is developed by following the guidelines of esteemed bodies such as the British Institute of Cleaning Science and the British Cleaning Council, it is not just a learning path; it's a gateway to mastering the art of cleanliness. Dive into the depths of various cleaning realms, from the comfort of household chores to the intricacies of commercial kitchen hygiene.  Learn about the diverse equipment, eco-friendly products, and appropriate clothing that redefine cleaning standards. With modules covering non-routine waste management, chemical safety, and keyholding, the course goes beyond the basics, preparing you for real-world scenarios. Learning Outcomes: Gain comprehensive knowledge of different cleaning environments and techniques. Master the use of various cleaning equipment and eco-friendly products. Understand the principles of chemical safety and effective waste management. Acquire skills in business management, customer satisfaction, and staff supervision. Learn effective marketing strategies for a successful cleaning business. Why buy this British Cleaning Certification Award? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the British Cleaning Certification Award you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to enter the cleaning industry. Entrepreneurs planning to start their own cleaning business. Current cleaning professionals seeking formal certification. Managers overseeing cleaning staff and operations. Individuals interested in learning about diverse cleaning techniques. Prerequisites This British Cleaning Certification Award was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Domestic Cleaner: £15,000 - £20,000 per annum Commercial Cleaner: £17,000 - £22,000 per annum Cleaning Supervisor: £20,000 - £25,000 per annum Facility Manager: £30,000 - £40,000 per annum Cleaning Business Owner: Variable, depending on business size and success Health and Safety Officer (in cleaning sector): £25,000 - £35,000 per annum Course Curriculum Module 01: An Introduction to the Cleaning Job An Introduction to the Cleaning Job 00:19:00 Module 02: The Diversity of Cleaning Jobs The Diversity of Cleaning Jobs 00:26:00 Module 03: Cleaning Equipment, Products and Clothing Cleaning Equipment, Products and Clothing 00:24:00 Module 04: House Cleaning House Cleaning 00:22:00 Module 05: Food Kitchen and Commercial Kitchen Cleaning Food Kitchen and Commercial Kitchen Cleaning 00:23:00 Module 06: Bathrooms and Toilets Bathrooms and Toilets 00:22:00 Module 07: Office Cleaning Office Cleaning 00:19:00 Module 08: Cleaning External Surfaces and Areas Cleaning External Surfaces and Areas 00:18:00 Module 09: Dealing with Non-Routine Waste Dealing with Non-Routine Waste 00:21:00 Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners Chemical Safety, Keyholding and Alarm Codes for Cleaners 00:21:00 Module 11: Starting a Cleaning Business and Planning for it Starting a Cleaning Business and Planning for it 00:14:00 Module 12: Running the Business with Quality Service Running the Business with Quality Service 00:22:00 Module 13: Customer Satisfaction Customer Satisfaction 00:23:00 Module 14: Management of Staff Management of Staff 00:22:00 Module 15 Marketing, Advertising and Sales Marketing, Advertising and Sales 00:24:00 Module 16: Expansion Management Expansion Management 00:17:00 Module 17: Business Insurance, Tax and Additional Equipment Business Insurance, Tax and Additional Equipment 00:24:00 Mock Exam Mock Exam - British Cleaning Certification Award 00:20:00 Final Exam Final Exam - British Cleaning Certification Award 00:20:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Description: Windows Internet Explorer 8 is a web browser developed by Microsoft in the Internet Explorer browser, released on October 22, 2009. It is the latest version of Microsoft's widely used Windows operating system. By taking this Microsoft Internet Explorer 8 you will get a complete overview of the new start screen, a comprehensive look at touch gesture, an introduction to the default Windows 8 applications (including Mail, Messaging, Photo, Travel, and Sports), and information on using the desktop and its applications. If are thinking to improve your skills and knowledge on Windows system, you are welcome to join this course. Learning Outcomes: Understanding the requirements of internet connection, different types of connections, and opening, setting up and closing Internet Explorer Get an overview of the user interface by using the command area, menu bar, explorer bar, search bar and status bar Discover the application window by learning how to minimize, maximize, restore, and manually resize the window; differences between full screen vs. normal mode; and using zoom feature Enabling, disabling and locking toolbars, along with customizing the command toolbar Get help from help menu, help file, using the table of contents, searching the help file, taking internet explorer tour and online support Learn how to use the navigation buttons, understand parts of web addresses, access your homepage, access websites using address bar and/or hyperlink, and opening page in a new window Opening and closing tabs, switching between tabs, access tabbed help, using tabbed thumbnails and tab list Search the web using search boxes, search engines, within a page, and get some general tips for searching and change the search options Copying text and pictures from the web, saving pictures and web pages, and sending page, link or picture using emails Examine the print preview, page setup, printing page or selection options Understand Favourites; opening, pinning and closing favourites centre; and accessing favourites without Internet Explorer Marking pages or multiple tabs, deleting, maintaining and accessing favourites Organise your favourites by renaming them, adding folders to favourites, and saving and moving them into the folders Understand and manage accelerators, use and get new ones Get to know what are web slices, and how to get, use and find them See the differences between secure and non-secure sites, learn about encryption, digital signatures, cookies, browser cache, and display options Protect your sites using passwords, form filling, learning about the Password Manager, and CAPTCHA Discover more about information bar, pop-up blocker, phishing filter, InPrivate browsing and filtering, and finally managing add-ons Get safety tips and learn about antiviral software, anti-spam software, and firewalls Import and export favourites and cookies Understand and open dialog boxes, set up your homepage, delete temporary internet files, setup parental filtering, automatically disconnect, and set internet explorer as default browser Manage browser history by understanding what it is, access history from address bar, manually delete history items, clear entire history, and set up history options Discover the meaning of RSS Feed, how to view it, subscribing and using feeds, changing feed properties and unsubscribing from feeds Explore HTML, JavaScript, and ActiveX; view and edit HTML source code, more plugins and add-ons, and reset options for internet explorer Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Internet Explorer 8 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Internet Explorer 8 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started Definitions 00:15:00 Internet Explorer Basics 00:30:00 The Internet Explorer Interface 01:00:00 The Internet Explorer Window 00:30:00 More about Toolbars 00:15:00 Getting Help 01:00:00 Browsing the Web Accessing a Web Site 00:30:00 Using Tabs 00:30:00 Searching the Web 01:00:00 Working with Data 01:15:00 Printing from the Web 00:30:00 Favorites, Accelerators, and Web Slices Favorite Basics 00:15:00 Creating and Using Favorites 00:30:00 Organizing Favorites 00:30:00 Accelerators 01:00:00 Web Slices 00:15:00 Security Secure Sites 00:15:00 Accessing Protected Sites 00:15:00 Security Features 01:00:00 Keeping Yourself Safe 00:15:00 Managing Information 00:30:00 Advanced Topics Setting Your Options 01:00:00 Managing your History 00:30:00 RSS Feeds 00:30:00 Additional Components 00:30:00 Mock Exam Mock Exam- Microsoft Internet Explorer 8 00:20:00 Final Exam Final Exam- Microsoft Internet Explorer 8 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00