Project Leadership Skills: In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan
Embark on a journey to become a workplace hero with our comprehensive one-day First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.
Effective report writing, the exchange of information, ideas, opinions and decisions between people at all levels, internally and externally, makes a vital contribution to organisational success.
Mental Health "First Aid" Training
Getting the design and implementation of your recruitment and selection process right is the first critical step to attracting great people into your business.
The Site Safety Plus SMSTS course was introduced on 1 April 2002 as part of the Site Safety Plus CITB Site Management Safety Training Scheme. All Site Management Safety Training Scheme (SMSTS) certificates issued after 1st January 2001 are valid for a five year period from the date of issue. The two day refresher course will enable current SMSTS certificate holders to renew their qualification, however this course can only be attended by current and valid CITB SMSTS certificate holders. The CITB SMSTS Refresher certificate training course is designed to ensure that personnel maintain and up-date their current health and safety knowledge. The course covers changes to legislation, approved codes of practice and best working practice within the industry. Individuals wishing to renew their SMSTS training certificate must provide a copy of the original five-day course certificate. Details of the course venue and the date of the course should also be provided if known. Only those individuals who have passed the five day course and provided evidence of this will be eligible to take the two day refresher course. Objectives of SMSTS Refresher Courses APPRECIATE RECENT DEVELOPMENTS IN CONSTRUCTION LEGISLATION ACCIDENT CAUSES COSTS AND REASONS FOR PREVENTION UNDERSTAND THE LEGAL SYSTEM RELEVANT LEGISLATION APPROVED CODES OF PRACTICE GUIDANCE NOTES CODES OF PRACTICE AND CASE LAW CONDUCT RISK ASSESSMENTS MONITOR HEALTH AND SAFETY PERFORMANCE UNDERSTAND BEST PRACTICE IN THE MANAGEMENT OF SUB-CONTRACTORS DISSEMINATE INFORMATION TO OPERATIVES AND SUB-CONTRACTORS Course Duration: 2 Days SMSTS Refresher Training Course Assessment Assessment is determined by reaching a minimum level of achievement against four criteria: FULL ATTENDANCE OF ALL TRAINING COURSE SESSIONS PERFORMANCE IN EACH OF THE FOUR CORE EXERCISES AN OVERALL REVIEW BY THE COURSE TUTOR A PASS MARK IN THE 25 QUESTION MULTI-CHOICE PAPER Successful candidates will be awarded the Site Safety Plus CITB Construction Site Management Safety Training Certificate (SMSTS). This certificate will remain valid for 5 years.
Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans
A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.