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12604 Manager courses delivered Online

Line Management Diploma Course

4.7(26)

By Academy for Health and Fitness

Are you a newbie at work and want to learn more about the company and how it works? Do you want to know more about the different aspects of the company and how they work? Do you want to manage employees under your supervision properly? If so, then this line management course is for you. This Diploma in Line Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPD (with 150 CPD points) to make your skill development and career progression related to Line Management substantial and easier than ever! Our line management course is designed to help you understand the different aspects of the company and how they work. It will also teach you about the various departments and what they do. By the end of this line management course, you will be able to understand the different aspects of a company and how they work. You will also understand the other departments and what they do. Finally, you will be able to be a great line manager to the employees under your supervision. So get ready to learn more about the company you work for, how it works and how to manage employees under your supervision. Sign up for this line management course today! What will you learn from this line management course? Learn the characteristics of a great line manager. Know the critical steps to successful coaching and mentoring. Learn the fundamentals of managing, inspiring, and counselling others. Improve your ability to identify talent and communicate effectively. Obtain a thorough understanding of the administration of performance reviews. Learn about the mechanics of workplace relationships. Learn how to manage time and stress while setting priorities effectively. Increase your understanding of conflict resolution methods. Comprehend the complex laws governing employment. Why Prefer this Line Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Line Management course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey immediately with this line management course and take a step toward a brighter future! *** Course Curriculum *** Module 01: Employee Training and Development Process Module 02: Talent Management Module 03: Communication Skills Module 04: Performance Appraisal Management. Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Conflict Management Module 08: Stress Management Module 09: Time Management Module 10: Business Environment Module 11: Ensuring Health and safety at the Workplace Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This line management course is for you if you: Wish to gain a better understanding of this topic. Already work in this sector and want to learn more about it. Are a student pursuing a relevant field of study Are seeking employment in the management field. Requirements This program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path This line management course would be helpful for anyone who has a strong interest in management to investigate opportunities like: HR & Training Managers Product Manager First Line Manager Line Manager Team Leader Depending on your profession, you may receive anything from £25K to £70K per year in the UK. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Line Management at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Line Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Line Management Diploma Course
Delivered Online On Demand3 weeks
£12

Managing Change and Continual Improvement

4.5(3)

By Studyhub UK

Embark on a journey to mastery in the transformative sphere of management with our course, 'Managing Change and Continual Improvement.' The immersive curriculum casts a spotlight on the intrinsic and dynamic methods essential for pioneering sustainable transformations within an organisation. Navigate through the turbulent seas of organisational change, where the only constant is the perpetual need for adaptation and elevation. This course encapsulates the essence of melding steadfast managerial practices with innovative continuous improvement (CI) initiatives, crafting a tapestry that guides leaders in maintaining both stability and evolutionary progression in their organisations. Delve deeper into the world where change is not only embraced but cultivated, and learn to identify the pivotal moments that signal the need for a CI initiative through the exploration of six key indicators. Through this voyage of learning, not only do you decipher the codes of transformation but also weave them into your managerial tapestry, ensuring that every stitch represents a stride towards perpetual enhancement and organisational growth. Moreover, by exploring various strategies, your leadership narrative will be embellished with the acumen to pinpoint opportunities, forge novel pathways, and thus, turn potential disruption into a chariot of organisational advancement. Learning Outcomes Gain proficiency in identifying and employing key indicators signaling the necessity for Continuous Improvement (CI) initiatives. Develop adeptness in implementing six distinct tools during the inception of a CI initiative. Cultivate the capability to manage both abrupt and gradual organisational transformations effectively. Demonstrate the aptitude to discern and evaluate miscellaneous considerations impacting change and CI. Acquire the skill to synthesize theoretical knowledge and applicable strategies for sustained organisational development. Why buy this Managing Change and Continual Improvement course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Managing Change and Continual Improvement there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Managing Change and Continual Improvement course for? Aspiring managers and leaders keen on mastering effective change management and CI techniques. Organisational consultants and strategists aiming to deepen their expertise in sustainable improvement methodologies. Business owners desiring to adeptly navigate their enterprises through change while ensuring continual growth. Quality assurance professionals focused on enhancing their capacity to implement consistent organisational betterment. Team leads and supervisors aiming to instil a culture of perpetual improvement within their workgroups. Prerequisites This Managing Change and Continual Improvement does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Managing Change and Continual Improvement was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Change Manager: £40,000 - £70,000 Quality Assurance Manager: £35,000 - £55,000 Business Consultant: £40,000 - £80,000 Operational Excellence Manager: £45,000 - £75,000 Continuous Improvement Specialist: £30,000 - £60,000 Organisational Development Manager: £50,000 - £80,000 Course Curriculum Introduction Introduction 00:04:00 The Fundamentals Of Continuous Improvement What is Continuous Improvement (CI)? 00:04:00 Continuous Improvement vs. Business Improvement 00:02:00 Purpose of Continuous Improvement 00:03:00 Benefits of Continuous Improvement 00:01:00 Methodologies and approaches 00:03:00 The 6 Key Indicators A CI Initiative Is Required SLAs & KPIs 00:04:00 CSAT & ESAT 00:04:00 Employee turnover 00:03:00 Colleague data 00:04:00 Error & issue logs 00:04:00 Control metrics 00:05:00 The 6 Tools To Use When Launching A CI Initiative 6 tools - Introduction 00:01:00 PDCA 00:04:00 Kaizen Workshop 00:05:00 Audit 00:04:00 Gemba Walk 00:05:00 Training8 00:05:00 Process owner 00:04:00 Other Points To Consider Importance of the team 00:03:00 Importance of communication8 00:05:00 Importance of tools 00:04:00 Who conducts Continuous Improvement? 00:02:00 Lean & Six Sigma: An introduction 00:03:00 Case study 00:05:00 Close Out Close out 00:05:00 Assignment Assignment - Managing Change and Continual Improvement 00:00:00

Managing Change and Continual Improvement
Delivered Online On Demand1 hour 36 minutes
£10.99

Directional, Horizontal and Multilateral Drilling – Simulator Assisted

By EnergyEdge - Training for a Sustainable Energy Future

Enhance your drilling skills with our Directional, Horizontal, and Multilateral Drilling Simulator Assisted course. Join EnergyEdge for comprehensive training.

Directional, Horizontal and Multilateral Drilling – Simulator Assisted
Delivered in Internationally or OnlineFlexible Dates
£3,599 to £3,799

Virtual Interviewing and Employee On-Boarding

By NextGen Learning

In today's ever-evolving world of recruitment, where the digital landscape has become an indispensable part of the hiring process, mastering the art of virtual interviewing and employee on-boarding is crucial. This Employee Hiring and Termination Training course provides an opportunity to delve into the intricacies of these processes, equipping you with the essential knowledge and skills to navigate the challenges and seize the opportunities in this dynamic industry. Learning Outcomes: Understand the Recruitment Process Model and its significance in the hiring journey. Explore diverse recruitment methods and their pros and cons. Gain insights into Human Resource Management practices and their role in the hiring process. Identify key skills and issues associated with the recruitment function. Master the art of conducting effective virtual interviews. Develop comprehensive strategies for employee on-boarding. The Virtual Interviewing and Employee On-Boarding course is designed to empower individuals with the knowledge and skills needed to excel in the rapidly evolving world of recruitment. With a comprehensive curriculum spanning from understanding the recruitment process model to mastering virtual interviewing techniques, this course equips participants with a deep understanding of the intricacies involved in the employee hiring and termination process. Through interactive modules, participants will explore various recruitment methods, delve into human resource management practices, and uncover key skills and issues in the recruitment function. Employee Hiring course also provides in-depth guidance on virtual interviewing techniques and strategies, empowering participants to conduct efficient and effective interviews in a virtual environment. Additionally, participants will learn how to facilitate a seamless on-boarding process, ensuring new hires feel valued and supported from day one. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking to enhance their knowledge and skills in employee hiring and termination. Recruitment specialists aiming to stay ahead of the curve and adapt to virtual interviewing practices. Managers and team leaders involved in the recruitment and on-boarding process. Individuals transitioning into HR roles or aspiring to pursue a career in talent acquisition. Entrepreneurs and small business owners looking to optimize their recruitment strategies. Career path HR Recruiter: £22,000 - £35,000 per annum Talent Acquisition Specialist: £28,000 - £45,000 per annum HR Manager: £40,000 - £65,000 per annum Recruitment Consultant: £25,000 - £45,000 per annum HR Business Partner: £45,000 - £70,000 per annum Talent Acquisition Manager: £50,000 - £85,000 per annum

Virtual Interviewing and Employee On-Boarding
Delivered Online On Demand6 hours
£15

Professional Certificate Course in Role of Human Resource Management Strategy in an Organisation in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This course highlights the critical role of human resource management in any organization so that the learner can impact business with this importance in mind. After the successful completion of this lecture, you will be able to understand the following: Human Resource Strategy And Organisational Strategy. Human Resource Strategy Benefits For The Organisation. Interrelationships Between HRM And Organisational Strategies. Organisational Performance And HRM Strategy. HRM Strategy Influence On Organisational Strategy. Organisational Strategy Influence On Human Resource Strategy. Effective Human Resource Management. Value Creation And Human Capital Management. Human Resource Management Strategy Business Focus. This course highlights the critical role of human resource management in any organization so that the learner is able to impact business with this importance in mind. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Role of Human Resource Management Strategy in an Organisation Self-paced pre-recorded learning content on this topic. QUIZ - Role of Human Resource Strategy in an Organisation Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Human Resource Strategy Specialist Human Resource Manager Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Role of Human Resource Management Strategy in an Organisation in London 2024
Delivered Online On Demand14 days
£30

Essential Bluetooth

5.0(3)

By Systems & Network Training

Bluetooth training course description Bluetooth is used by many kids these days but is probably under-utilised in business environments. This hands on training course provides an overview of what Bluetooth is, how it works, what it can be used for and how to configure it on different devices. What will you learn Explain what Bluetooth is. Describe the Bluetooth protocol stack. Recognise the applications of Bluetooth. Configure Bluetooth. Bluetooth training course details Who will benefit: Anyone who needs to know more about Bluetooth. Prerequisites: None. Duration 2 days Bluetooth training course contents Classic Bluetooth Bluetooth overview Basics, standards, competing technologies. Bluetooth radio RF bands, power losses, frequency hopping. Bluetooth modulation PSK, DPSK, DPQSK. Bluetooth data transfer FH, TDD, FDMA, ACL, SCO, Bluetooth packets. Making connections Piconets, Scatternets, Pairing The protocol stack Baseband, Link Manager, L2CAP, SDP, GAP, RFCOMM. Profiles FTP, DUN, LAN, Synch, HDP, GOEP/OBEX etc. Security Authentication, authorisation, encryption, risks. Bluetooth Low Energy Introduction Bluetooth Smart and Bluetooth Smart Ready. BLE device types Design goals, terminology and core concepts. BLE usage models Presence detection, data broadcasting connectionless models, gateways. BLE architecture Controller, host, applications and stack splits. BLE protocol stack Link layer, HCI, L2CAP. BLE profiles GAP roles, models, procedures, security modes, data advertising. BLE security Pairing, bonding, data signing BLE applications Devices, services, profiles, peripherals

Essential Bluetooth
Delivered in Internationally or OnlineFlexible Dates
£2,477

Leading Effective One-on-One Meetings: Practical Skills

By iStudy UK

Description Do you need to lead one-on-one meetings in your workplace? If you do, then you will know it is your responsibility to make them comfortable for both of you, and also an effective use of time. One-on-One Meetings Serve Many Purposes They may be for Goal setting Performance review - formal and informal Tasking and progress monitoring Briefing Problem-solving and addressing issues Care and support Guidance Coaching or mentoring Performance feedback ...Even reprimands   But often, people get promoted to a level where they need to lead these kinds of meeting, without getting any training. So, in this course, we'll cover: The different types of one-on-one meeting Planning and preparing your meeting Putting together an effective agenda How to build rapport How men and women each perceive a mixed meeting - with advice for each How to listen well Questioning skills How to adapt to the range of meeting types you'll need as a manager, project manager, or team leader.   As a result, you'll be able to: Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands.   Prior Experience The only prior experience you need is some exposure to organizational life. However, the people who may find this most valuable are those who have tried leading their first one-on-one meetings and so know what challenges you want to work on..   Who is this course for? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting   Your Tutor: Dr Mike Clayton Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. Mike is supported by Felicity Dwyer Felicity is an experienced management trainer and coach, whose Institute of Leadership and Management accredited courses have a justifiably high reputation across the UK. What Will I Learn? Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands. Who is the target audience? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting Requirements You should be a professional, manager, or supervisor who leads one-on-one workplace meetings ...or be expecting to lead them in the near future. Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:02:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:06:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:08:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00

Leading Effective One-on-One Meetings: Practical Skills
Delivered Online On Demand1 hour 38 minutes
£25

Diploma in Education and Training - Level 5 (Fast-Track mode)

4.0(2)

By London School Of Business And Research

The objective of this fast track Level 5 Diploma in Education and Training qualification (accredited by OTHM) is intended to develop learners' understanding of policy, management theory and practice in education. This qualification provides learners with an opportunity to engage with the challenges facing professionals and policy makers in their own country. This fast track Level 5 Diploma in Education and Training qualification will provide you with the knowledge that underpins the ability to work as an effective manager in the education sector. It combine both theoretical and practical knowledge in the education profession and will develop and enhance your knowledge and skills in the areas of leading change, effective performance, planning and accountability, development and team leadership. Learners will be able to work in a variety of roles within education administration and/or management. Diploma in Education and Training - Level 5 (fast track) Key Highlights of this fast track Level 5 Diploma in Education and Training qualification are: Program Duration: 6 Months (Regular mode also available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme LSBR Alumni Status No Cost EMI Option The OTHM Level 5 Diploma in Education and Training is approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation). The Education Training Foundation has approved the OTHM Level 5 Diploma in Education and Training for accreditation. Learners successfully completing this qualification will be eligible to progress to the status of Qualified Teacher Learning and Skills (QTLS). This is conferred through a separate and subsequent process called professional formation and is administered by the Society for Education and Training (SET) which is the professional body for those working as teachers and trainers in the sector. Who is this course for? Working Professionals A-Level / Level 4 / Year 1 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression A formal undergraduate qualification leading to award of degrees in future. Career path Learners successfully completing this qualification, will be eligible to progress to the status of Qualified Teacher Learning and Skills (QTLS). This is conferred through a separate and subsequent process called professional formation and is administered by the Society for Education and Training (SET) which is the professional body for those working as teachers and trainers in the sector.

Diploma in Education and Training - Level 5 (Fast-Track mode)
Delivered Online On Demand
£1,799

Professional Certificate Course in Understanding Market Situational Analysis & Organisational Position Measurement in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The course aims to equip the learner with tools and skills to understand and interpret business situations and appreciate the organizational capabilities to utilize in those situations. After the successful completion of this lecture, you will be able to understand the following: The concept of Market Situation Analysis. The concept of Organisational Positioning. Methods of Measuring Organisational Position. The course aims to equip the learner with tools and skills to understand and interpret business situations and appreciate the organizational capabilities to utilize in those situations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Market Situational Analysis and Organisational Position Measurement Self-paced pre-recorded learning content on this topic. QUIZ - Understanding Market Situational Analysis & Organisational Position Measurement Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Specialist Chief Strategy Officer Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Understanding Market Situational Analysis & Organisational Position Measurement in London 2024
Delivered Online On Demand14 days
£33

Client Services Manager

5.0(1)

By Course Gate

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client Services Manager
Delivered Online On Demand21 hours 4 minutes
£11.99