12692 Manager courses delivered Online

Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals

Understand the importance of a written team charter when a team is newly formed and how you set up the team's foundation for success. You will learn how to ensure everyone understands what needs to be done, measures for success, who is responsible for the work to be done, and what resources are available. Discover how to increase acceptance and buy-in and how you can get a dysfunctional team back on track. Learning Objectives Explain the consequences of a poor team start, Identify the four stages of building a team, Describe what's needed for success in the Forming Stage of team building Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are both advantages and disadvantages to working in a team, but if formed with the right foundations in the forming stage, the team increases its chances of success. Teams often fail because of interpersonal 'people' conflict, not because of tasks completed. We will help you how to manage this conflict and why it is important to establish, publish, and refer to the ground rules at each meeting so that they become a habit. Learning Objectives Identify the advantages and disadvantages of teams versus groups, Explain the benefits of creating ground rules, Follow eight steps for setting high-performance team ground rules Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In each complex sale, there are four vital buying roles--anywhere from one to many may play one or more decision-making roles. Understand the role of each buyer and discover how to sell to all four buying influencers in order to build a solid strategic foundation. Understand the three points of entry to gain access to buying influencers. Learning Objectives Explain the importance of qualifying buying roles in complex sales, Describe four types of buying influencers, Identify the primary buying focus for each role, Summarize decision-making criteria for each buying role, Describe how to gain account entry in complex sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Workplace well-being is vital for employee satisfaction and productivity, yet numerous challenges hinder its attainment. High stress levels stemming from heavy workloads and tight deadlines impact mental health. Insufficient work-life balance leads to burnout and diminished morale. By prioritizing well-being, businesses nurture a healthy and engaged workforce, ensuring sustained success in the demanding landscape of modern business environments. Learning Objectives The following are some of the key outcomes in this course: Create an understanding of developing a Business case for Health and Well- Being How to create Employee Wellness Program Different ways to diversify Wellness Program Evaluating different means for increasing awareness of Employees Wellness Program Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals

Learn how to make the most of your time by implementing guidelines that is smart, measurable, achievable, relevant and time based. With accurate goal setting, you will maximize your efficiency as well as your effectiveness and in doing so, learn how to record and track your progress throughout the duration of a specific task, or even merely throughout your normal routine day. You will be able to schedule recurring activities without having anxiety about where you'll have to find the time. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Become more efficient in your daily routine with our 6 criteria for increased efficiency and understand how to apply each in your situation. Take the stress out of your work by streamlining your tasks and we will show you how to eliminate all the biggest time wasters in your work. Understand the 60 second test to assist with the filing and paperwork in your work area. You will feel like you get more done in half the time and increase your efficiency like you never thought possible. Learning Objectives Apply six techniques for maximizing efficiency, Avoid the 10 biggest time wasters in business, Convert obstacles into opportunities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Performance management involves setting clear expectations, providing regular feedback, and evaluating employee performance to align individual goals with organizational objectives. Tips for improving poor performance may include setting specific, measurable goals, offering additional training or resources, providing constructive feedback and support, and recognizing and rewarding improvements. By implementing these strategies, organizations can cultivate a culture of continuous improvement, boost employee engagement, and achieve better overall performance outcomes. Learning Objectives The following are some of the key outcomes in this course: Understand what performance management is Discover the steps that are involved in the performance management cycle Discover the benefits of Performance Improvement and why the cycle is an ongoing process that's critical to success Target Audience Managers, Team Leaders, Young Professionals

We will teach you a model for leading and managing the four stages of change transition. Each stage will have very specific tasks and steps associated to ensure you achieve your desired result. Understand where you are currently and where you want to be in the future. Create a plan for reaching your goal based on what's needed and wanted. Your plan will be tested on this journey and you will need to be ready to respond to any situation. At the end you will need to evaluate the outcome. Learning Objectives Apply the four stages of change transitions for leading change, Implement tasks associated with each stage of managing change Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how to create, execute, and control a defined territory plan. How to set sales goals, create opportunities, and route your area. Understand how to distinguish the important from the urgent. We will show you how to divide your contacts into categories and how often you need to communicate with the various contacts. We will guide you how to route your territory around high-payoff accounts and geographic clusters. Explore the importance to use only one calendar, a scheduling system, and electronic contact tools. Learning Objectives Apply seven steps to creating a territory management plan, Implement ABCD opportunity contact strategies, Calculate your value per hour, Utilize routing guidelines to maximize travel time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams