13456 Manager courses in Stevenage delivered Online

Project Management Practitioner Program - Project Communications Management: On-Demand According to Dr. Kerzner, up to 90 percent of a project manager's time will be spent in some type of formal or informal communications, such as providing direction, attending to meetings, or public relations among many others, therefore communication plays a key role in our lives. This individual module shows how the Project Communications Management includes the processes required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management , control, monitoring, and the ultimate disposition of project information, as described by PMBOK® Guide - Sixth Edition. What You Will Learn At the end of this program, you will be able to: Discuss key elements of a communications management plan Identify the tools and techniques used for information management Explain and utilize common formats for performance reporting Review Project Communications Management Knowledge Area Plan Communications Management Manage Communications Monitor Communications

Level 5 Diploma in Leadership and Management for Residential Childcare (England) Do you wish to choose a field that will require the ability to flourish in the cutthroat world of today? You will get the most in-demand skills to launch your career in Leadership and Management for Residential Childcare in this comprehensive Level 5 Diploma in Leadership and Management for Residential Childcare training programme. To assist managers and leaders working in residential care, our Level 5 Diploma in Leadership and Management for Residential Childcare course outlined all the tasks and responsibilities. Additionally, this Level 5 Diploma in Leadership and Management for Residential Childcare course teaches students how to adapt to changing circumstances and innovate. Moreover, this Level 5 Diploma in Leadership and Management for Residential Childcare course will help you grasp the potential and problems faced by the business. The Level 5 Diploma in Leadership and Management for Residential Childcare training offers suggestions for managing risks, enhancing interpersonal interactions, and assisting those in need in a caring environment. Take the next step towards accomplishing your career and personal objectives by enrolling on our Level 5 Diploma in Leadership and Management for Residential Childcare course now! Learning Outcomes Of Level 5 Diploma in Leadership and Management for Residential Childcare Course After completing this Level 5 Diploma in Leadership and Management for Residential Childcare course, learners will be able to: Gain a solid understanding of children and young people’s development in residential childcare. You can understand support for children and young people who are vulnerable and disadvantaged from the Level 5 Diploma in Leadership and Management for Residential Childcare. The Level 5 Diploma in Leadership and Management for Residential Childcare helps to understand how to lead and manage a team within a residential childcare setting. Level 5 Diploma in Leadership and Management for Residential Childcare describes how to lead practice to support the safeguarding and protection of children and young people in residential childcare. Know how to lead practice for communication and information management in residential childcare settings with this Level 5 Diploma in Leadership and Management for Residential Childcare. Level 5 Diploma in Leadership and Management for Residential Childcare explains how to manage risk in residential childcare and understand the care system and its impact on children and young people. The principles for leading the transition of young people with complex disabilities or conditions to adult services are explained in the Level 5 Diploma in Leadership and Management for Residential Childcare. You can boost your understanding of how to support others to understand models of disability and their effects on working practice with children and young people through the Level 5 Diploma in Leadership and Management for Residential Childcare. Level 5 Diploma in Leadership and Management for Residential Childcare elaborates on how to implement a positive relationship policy in residential childcare. Main Course: Level 5 Diploma in Leadership and Management for Residential Childcare Course Special Offers of this Level 5 Diploma in Leadership and Management for Residential Childcare Course This Level 5 Diploma in Leadership and Management for Residential Childcare Course includes a FREE PDF Certificate. Lifetime access to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Instant access to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Get FREE Tutor Support to this Level 5 Diploma in Leadership and Management for Residential Childcare Course Level 5 Diploma in Leadership and Management for Residential Childcare (England) Discover the most recent knowledge and industry best practices from knowledgeable tutors with experience in the field. For professionals in leadership and management for residential childcare who hope to specialize in leadership and management for residential childcare, this Level 5 Diploma in Leadership and Management for Residential Childcare program is intended. Take the next step toward accomplishing your career and personal objectives by enrolling now. Who is this course for? Level 5 Diploma in Leadership and Management for Residential Childcare (England) This Level 5 Diploma in Leadership and Management for Residential Childcare course is ideal for anyone in leadership or management within childcare. Special Note: Our Level 5 Diploma in Leadership and Management for Residential Childcare (England) Course is Knowledge based not a regulated course. To get Qualified, you may choose the following options: Level 5 Diploma in Leadership and Management for Residential Childcare (England) (RQF) Level 3 Diploma for Residential Childcare (England) (RQF) Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (England) (RQF) Level 5 (NVQ) Diploma in Leadership for Health and Social Care and Children's and Young People's Services (England) Level 3 Diploma for Residential Childcare (England) (RQF) ABBE Level 6 Diploma in Residential Surveying and Valuation Requirements Level 5 Diploma in Leadership and Management for Residential Childcare (England) To enrol in this Leadership & Management Course, students must fulfil the following requirements. To join in our Leadership & Management Course, you must have a strong command of the English language. To successfully complete our Leadership & Management Course, you must be vivacious and self driven. To complete our Leadership & Management: Leadership & Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Leadership & Management: Leadership & Management Course. Career path Level 5 Diploma in Leadership and Management for Residential Childcare (England) You will be able to pursue a number of exciting career options with the aid of this Level 5 Diploma in Leadership and Management for Residential Childcare course, including those as an adult nurse, care home manager, health service manager, learning disability nurse, and many more!

Effectively managing high performers and supervisors is a critical element of performance management in any organization. High performers often have unique needs and expectations, and managers play a pivotal role in harnessing their potential while ensuring their continued motivation and growth. Participants will learn how to recognize, reward, and develop top talent, maintain engagement, and align high performers' goals with the organization's objectives. By enhancing their management skills, participants can maximize the contributions of high performers, ultimately driving organizational success. Learning Objectives The following are some of the key outcomes in this course: Recognize the unique characteristics and needs of high-performing employees, including their susceptibility to burnout and boredom Learn how to effectively leverage the skills and strengths of high achievers Recognize the need for a different leadership style when managing managers Develop strategic thinking skills to focus on the big picture and align different teams Understand the role of managers in ensuring performance alignment within their teams and how to support them Target Audience Managers, Team Leaders, Young Professionals

What you'll learn Developing Financial Freedom: Strategies for financial management and planning to achieve personal and professional financial goals. Becoming an Effective Leader: Enhancing leadership skills, including communication, decision-making, & problem-solving. Building & motivating teams. Creating a clear career development plan and setting achievable goals Enhancing professional presence and developing a strong personal and professional network. Attracting Opportunities: Techniques for identifying and capitalizing on emerging trends and market opportunities. Strategies for networking, personal branding, and seizing career opportunities. Requirements No prerequisites needed for the course. You will learn everything you need to know. Description Unlock the pathway to executive leadership and ascend to the pinnacle of your career with the Leadership and Career Masterclass led by the esteemed Success Coach Nilesh. This transformative course is meticulously designed to equip aspiring professionals with the skills, strategies, and mindset needed to attract big leadership roles, culminating in the coveted positions of Managing Director or CEO. Key Learning Objectives: Strategic Leadership Mastery: Gain an in-depth understanding of strategic leadership principles, honing your ability to formulate and execute visionary plans that drive organizational success. Learn to navigate complex business landscapes with finesse, making informed decisions that propel both your career and the company forward. Executive Presence and Communication: Develop a commanding executive presence that captivates stakeholders and instills confidence. Enhance your communication skills to effectively convey your vision, inspire teams, and build influential relationships crucial for climbing the corporate ladder. Leading High-Performing Teams: Acquire the art of building and leading high-performing teams. Discover techniques for fostering collaboration, nurturing talent, and creating a culture of innovation, setting the stage for your ascent to leadership excellence. Strategic Career Planning: Craft a personalized career roadmap under the guidance of Coach Nilesh. Identify your unique strengths, passions, and professional goals to strategically position yourself for top-tier leadership roles. Learn how to seize opportunities and overcome challenges in your career trajectory. Negotiation and Influence: Master the art of negotiation and influence at the executive level. Develop the skills to navigate intricate business negotiations, secure favorable deals, and gain the support necessary to advance into roles of significant responsibility. Executive Decision-Making: Sharpen your decision-making prowess by understanding the nuances of executive decision processes. Learn to analyze situations critically, mitigate risks, and make bold decisions that define your leadership legacy. Navigating Corporate Politics: Navigate the intricate landscape of corporate politics with finesse. Acquire the ability to build alliances, manage conflicts, and thrive in dynamic organizational environments, positioning yourself as a leader who can excel amidst complexity. Embark on a transformative journey towards leadership excellence and position yourself for the pinnacle of success in the corporate world. Join Success Coach Nilesh in the Leadership and Career Masterclass to unlock your full potential and attract the big leadership roles you aspire to, ultimately becoming a MD or CEO. Who this course is for: Professionals with mid-level management experience who want to progress to executive roles. Entrepreneurs and business owners seeking to develop leadership skills and take their companies to the next level. Ambitious individuals who want to accelerate their career growth and increase their chances of reaching top-level positions. Managers who have already reached senior positions but want to enhance their leadership abilities and gain insights into executive decision-making. High-potential employees identified by their organizations as future leaders. Career changers who are transitioning from other fields and wish to pursue leadership roles in their new industry.

Overview of Level 3 Diploma in Health & Social Care If you are thinking about a career in Healthcare, you have the right mindset. In the UK, professionals in the health and social care sector enjoy the fulfilment of making a difference in people's lives but also benefit from competitive salaries. Our Level 3 Diploma in Health & Social Care provides a comprehensive understanding of the field and is designed to enhance your career prospects. Care Assistants and Healthcare Assistants can earn between £22,000 to £30,000 annually, while specialised roles like Social Workers may earn between £28,000 and £38,000. This sector offers both financial stability and significant growth potential. In this Level 3 Diploma in Health & Social Care, you'll learn about the fundamentals of health and social care. You will also learn effective communication tailored for care settings, understand the rights and responsibilities of healthcare workers, and explore the roles of caregivers and healthcare professionals. The course also covers promoting equality, diversity, and rights in care, understanding legal and ethical aspects of healthcare, safeguarding vulnerable individuals, risk management in health and social care and much more. By taking this course, you'll improve your job prospects and be equipped to make a real difference in the lives of others. The curriculum ensures that upon completion, you will be an attractive candidate for various roles in this sector and a more effective, empathetic, and informed professional. So what are you waiting for? Enrol today and start your success journey! Fast-Track Your Learning: Watch the Course Trailer Get a Quick Look at The Course Content: This Level 3 Diploma in Health & Social Care Course will help you to learn: Fundamentals of Health and Social Care, including core responsibilities and ethics. Effective Communication skills tailored for health and social care settings. Understanding and upholding the Rights and Responsibilities in care environments. The Role and Skills of a Caregiver and Healthcare Professional. Promoting Equality, Diversity, and Rights in Health and Social Care. Principles and Policies governing Health and Social Care work. Legal and Professional Standards of Practice in Health Care, in two comprehensive parts. Techniques for Safeguarding Vulnerable Individuals. Comprehensive knowledge of Health and Safety Responsibilities. Effective Risk Management strategies in Health and Social Care. Preparation for real-world scenarios through Mock and Final Exams. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement   Certificate of Completion - Digital/PDF Certificate After completing the Level 3 Diploma in Health & Social Care course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? Individuals aspiring to enter the health and social care sector. Existing care workers seeking formal qualifications. Nurses and healthcare assistants aiming for career advancement. Support workers in residential or community settings. Anyone interested in understanding the complexities of health and social care. Requirements You don't need any educational qualification or experience to enrol in the Level 3 Diploma in Health & Social Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path This Level 3 Diploma in Health & Social Care isn't just an investment in your education; it's a step towards a rewarding and impactful career where you make a difference every day. Some potential career paths are: Care Assistant: £20,000 - £30,000 annually Healthcare Assistant: £22,000 - £32,000 annually Support Worker: £22,000 - £30,000 annually Senior Care Worker: £25,000 - £35,000 annually Nursing Assistant: £24,000 - £35,000 annually Residential Care Home Manager: £28,000 - £40,000 annually Level 3 Diploma in Health & Social Care FAQs Q: What is health care and social care? Healthcare is more easily understood. It is the care that professionals or pharmaceutical companies provide for well-defined illnesses, injuries, or diseases or to prevent such conditions. It also includes care for pregnant women, who may be healthy and may have healthy fetuses but need facilitation to give birth. Social care addresses a wide range of needs beyond healthcare, although the two are interrelated. It helps individuals better adapt to a social and family environment. The term and its boundaries need to be more well-defined. Q. What is level 3 of health and social care? A level 3 Health and social care qualification is equivalent to A-levels. It is usually done as a BTEC (however, if you're 19+, it's usually an NVQ or an Access course). You do one year for a Subsidiary Diploma, and after completing the second year, you get an Extended Diploma worth three A-levels. It's basically the go-to qualification if you want to go to university to study Nursing, midwifery, SALT (speech and Language), OT (occupational therapist), social work, etc. However, because it is so broad in modules you learn, you can work in some areas of schools. Q. Why do you want to study health and social care? Health and social care is an amazing learning field where you will learn how issues like mental health, poverty and the use of recreational drugs impact individuals. You will also learn different aspects of this arena.  You will learn- - Fundamentals of Health and Social Care. - Effective Communication skills tailored for health and social care. - Understanding and upholding the Rights and Responsibilities in care environments. - The Role and Skills of a Caregiver and Healthcare Professional. - Promoting Equality, Diversity, and Rights in Health and Social Care. - Principles and Policies governing Health and Social Care work. - Effective Risk Management Strategies in Health and Social Care. Q. What's the best career choice for health and social care? The best career choices in health and social care include:   - Nursing: Providing direct patient care and working in diverse healthcare settings. - Medicine: Diagnosing, treating illnesses, and leading healthcare teams. - Allied Health Professions: Specialised assessments and therapeutic interventions in physiotherapy, occupational therapy, and radiography. - Social Work: Supporting individuals and families facing challenging circumstances. - Counselling and Psychotherapy: Helping individuals navigate mental health challenges and providing therapy. - Public Health: Improving population health, developing policies, and promoting disease prevention. - Health Administration and Management: Overseeing healthcare facilities and ensuring efficient delivery of services. - Caregiving and Support Roles: Directly providing care and support to needy individuals. Q. What do you do for health and social care GCSE? To make an outstanding result, you have to cover these topics - - Personal Development and Relationships - Health, Social Care and Early Years Provision - Health and Wellbeing - Health, Social Care and Early Years in Practice Q. What is RQF Health and Social Care? The RQF Health and Social Care or RFQ Level 2 Diploma in Health & Social Care is a suitable qualification for those who are just starting employment in the social care industry or those who are already working as a social care assistant/worker. Q. Why I will study NVQ Health and Social Care? The NVQ Health and Social Care or Level 2/ Level 3/ Level/ Level 5 NVQ Health and social care programme will help you reach your fullest potential and make a more significant impact on the lives of the most vulnerable community members. You will look at equality and diversity, growth, and development, as well as the role of safeguarding and protection in health and social care.  Course Curriculum Module 1: Introduction to Health and Social Care Module 1: Introduction to Health and Social Care 00:19:00 Module 2: Communication and its Relevance Module 2: Communication and its Relevance 00:42:00 Module 3: Rights and Responsibilities as a Health and Social Care Worker Module 3: Rights and Responsibilities as a Health and Social Care Worker 00:38:00 Module 4: Role as A Caregiver and Healthcare Professional Module 4: Role as A Caregiver and Healthcare Professional 00:26:00 Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights Module 5: Working in Health and Social Care: Promoting Equality, Diversity and Rights 00:49:00 Module 6: Important Principles and Policies in Health and Social Care Work Module 6: Important Principles and Policies in Health and Social Care Work 00:23:00 Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 Module 7: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 1) 00:50:00 Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 2) Module 8: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care (Part - 2) 00:48:00 Module 9: Safeguarding Vulnerable Individuals Module 9: Safeguarding Vulnerable Individuals 00:52:00 Module 10: Health and Safety Responsibilities Module 10: Health and Safety Responsibilities 00:51:00 Module 11: Risk Management in Health and Social Care Module 11: Risk Management in Health and Social Care 00:03:00 Mock Exam Mock Exam - Level 3 Diploma in Health & Social Care 00:20:00 Final Exam Final Exam - Level 3 Diploma in Health & Social Care 00:20:00

Monkeypox Awareness Course Overview: This course provides essential information on Monkeypox, focusing on its identification, symptoms, diagnosis, and the necessary workplace safety protocols. Learners will gain an understanding of the disease, its implications, and the measures needed to prevent and manage it in various environments. The course is designed to ensure learners are equipped with the knowledge to identify the symptoms of Monkeypox, diagnose it effectively, and understand how to maintain a safe work environment. By the end of the course, learners will have a comprehensive grasp of Monkeypox and be prepared to implement safety practices in their workplace. Course Description: This course offers an in-depth exploration of Monkeypox, starting with an overview of the disease itself, including its origins, transmission methods, and key symptoms. Detailed information on diagnosis follows, helping learners understand how to recognise and identify the disease in various settings. The course also covers workplace safety, providing guidance on how to reduce the risk of transmission and maintain a healthy environment for all. Learners will be equipped with the knowledge to assess risks, manage cases, and take appropriate actions to ensure safety. This course is suitable for anyone looking to enhance their understanding of Monkeypox and improve their workplace health strategies. Monkeypox Awareness Curriculum: Module 01: What is Monkeypox Module 02: Symptoms and Diagnosis Module 03: Workplace Safety (See full curriculum) Who is this course for? Individuals seeking to understand and manage Monkeypox. Professionals aiming to enhance their knowledge of disease prevention in the workplace. Beginners with an interest in public health or disease management. Anyone working in environments where health and safety are a concern. Career Path: Public Health Advisor Healthcare Worker Health and Safety Officer Disease Prevention Specialist Workplace Safety Manager

"Self Care" - A Key To Happiness Course Overview: "Self Care: A Key To Happiness" is a comprehensive course designed to provide learners with essential strategies and techniques to improve their well-being and mental health. Focusing on the importance of self-care in maintaining happiness, this course equips participants with practical tools to manage stress, set boundaries, and enhance their emotional resilience. It explores various self-care practices, including mindfulness, relaxation techniques, and the significance of a balanced lifestyle. By the end of the course, learners will gain the ability to integrate self-care into their daily routines, leading to increased overall happiness, productivity, and life satisfaction. Course Description: This course delves deeper into the concept of self-care, exploring the connection between mental and physical health. Participants will learn effective methods for self-awareness, stress management, and emotional well-being. Key topics include mindfulness practices, relaxation exercises, understanding emotional triggers, and cultivating a positive mindset. The course also examines the role of nutrition, sleep, and exercise in maintaining a balanced and happy life. Learners will be guided on how to create personalised self-care plans tailored to their unique needs, ensuring long-term success. Upon completion, students will have gained valuable skills in self-regulation, resilience-building, and sustainable happiness. "Self Care" - A Key To Happiness Curriculum: Module 01: About this Course Module 02: Full Course Module 03: Next Steps Module 04: Extra Content for YOU (See full curriculum) Who is this course for? Individuals seeking to enhance their well-being and happiness Professionals aiming to improve their stress management and mental resilience Beginners with an interest in mental health and self-care Those seeking balance and mindfulness in their daily lives Career Path Mental Health Support Worker Wellness Coach Health and Well-being Consultant Personal Development Trainer Employee Wellness Program Manager

Event Planning Course Overview This comprehensive Event Planning course offers learners an in-depth understanding of the key principles and techniques involved in planning successful events. Covering all aspects from event management and classification to marketing, catering, and security, the course provides the necessary skills for effective event coordination. Whether you're interested in organising corporate events, weddings, or large public gatherings, this course equips you with the knowledge and expertise to plan, execute, and manage events with confidence. Learners will also explore how to build an event planning business, ensuring long-term success in the industry. Course Description This course delves into the various stages of event planning, from conceptualising an event to its final execution. Key topics include understanding the role of an event planner, classifying different types of events, developing client relationships, marketing events, and overseeing logistics such as catering, decorations, and waste disposal. You will gain insights into event security, legal requirements, and effective communication with clients and vendors. Through this learning journey, you will develop the critical skills needed to plan a range of events and potentially start your own event planning business. Event Planning Curriculum Module 1: Introduction to Event Management Module 2: Role of an Event Planner Module 3: Event Classification Module 4: Events and Clients Module 5: Steps to Plan an Event Module 6: Invitation to the Event Module 7: Event Marketing Module 8: Catering at Events Module 9: Event Decorations Module 10: Cleaning and Waste Disposal Module 11: Event Security Module 12: Developing an Event Planning Business (See full curriculum) Who is this course for? Individuals seeking to become professional event planners Professionals aiming to expand their event management skills Beginners with an interest in event organisation Entrepreneurs looking to enter the event planning industry Career Path Event Planner Corporate Event Coordinator Wedding Planner Conference Organiser Event Marketing Specialist Event Operations Manager

ChatGPT for Marketing and Productivity with AI Tools Course Overview: This course provides an in-depth exploration of ChatGPT and other AI tools in the context of marketing and productivity. Designed for individuals keen on integrating AI into their business strategies, it covers essential techniques and applications to enhance marketing efforts and streamline work processes. Learners will gain insights into leveraging AI for targeted campaigns, content creation, and automation, while also learning how to increase personal and team productivity using AI tools. By the end of the course, learners will have a clear understanding of how to apply AI-driven solutions to achieve measurable results in marketing and productivity. Course Description: In this course, learners will explore the dynamic field of AI-powered marketing and productivity tools. Key topics include the AI Marketing Playbook, which introduces learners to the fundamentals of using AI in marketing, followed by strategies for utilising ChatGPT and other AI tools for content creation, social media campaigns, and customer engagement. Additionally, learners will discover various AI tools designed to optimise productivity, including project management, data analysis, and communication tools. This course provides a comprehensive approach, equipping learners with the knowledge to harness AI’s capabilities in improving both marketing efforts and workplace efficiency. ChatGPT for Marketing and Productivity with AI Tools Curriculum: Module 01: The AI Marketing Playbook Module 02: How to Use ChatGPT and AI for Marketing Module 03: Productivity with AI Tools (See full curriculum) Who is this course for? Individuals seeking to enhance their marketing efforts with AI. Professionals aiming to boost their productivity using AI-driven tools. Beginners with an interest in AI technologies and marketing. Business owners looking to streamline marketing and productivity. Career Path: Digital Marketing Specialist Marketing Automation Expert AI Solutions Specialist Productivity Consultant Marketing Manager

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.