13344 Manager courses in Dunfermline delivered Online

Being a line manager means wearing more hats than a coat rack—sometimes within the same day. This supportive bundle includes line management, communication skills, supply chain management, employment law, and online meeting handling. Because whether it’s a chat with HR or a video call with suppliers, how you communicate matters. The content strikes a balance between structure and ease—helping you lead teams, manage conversations (the good, the awkward, and the online), and work within essential legal and operational frameworks. It's tidy, to the point, and made for those who are often short on time but big on responsibility. Learning Outcomes: Understand how to manage meetings and virtual team settings. Gain insight into basic employment law responsibilities. Improve communication for better team and stakeholder rapport. Explore structured line management and task delegation skills. Learn how supply chain processes affect team efficiency. Strengthen your confidence in people-facing leadership tasks. Who is this Course For: Line managers handling remote or hybrid team structures. Supervisors involved in legal or HR-related discussions. Professionals improving communication across departments. Managers dealing with team coordination and expectations. Office leaders running online meetings and video calls. Staff preparing for their first managerial role. Team leads needing broader people-related training. Coordinators working across supply and operations roles. Career Path: Line Manager – Average Salary: £37,000 Online Meeting Facilitator – Average Salary: £30,000 Communications Officer – Average Salary: £33,000 HR Support Specialist – Average Salary: £31,000 Supply Chain Coordinator – Average Salary: £36,000 Team Supervisor – Average Salary: £32,000

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Level 2, 5 & 7 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

About this Training Course This intermediate to advanced level 3 full-day training course has been designed to provide participants with a detailed and up-to-date overview of the fluid mechanic fundamentals and operating practice of pumps, compressors and gas and steam turbines. Upon the successful completion of this course, participants will have acquired the practical knowledge to enable them not only to choose the correct device for a particular application but also be in a position to resolve many commonly occurring operating problems. Troubleshooting is an important part of this course and will cover the important topics of Machinery Root Cause Failure Analysis (RCFA) together with Vibration Analysis. This course is ideal for those personnel in the oil, gas, petrochemical, chemical, power and other process industries who require a wider and deeper appreciation of pumps, compressors and turbines, including their design, performance and operation. The participants will be taken through an intensive primer of turbo-machinery principles, using the minimum of mathematics, and will learn how to solve the many and varied practical industrial problems that are encountered. The course makes use of an extensive collection of VIDEO material together with case studies and numerical exercises. Training Objectives Upon the successful completion of this course, each participant will be able to: Apply a comprehensive knowledge of pumps, compressors & turbines and troubleshoot rotating equipment in a professional manner Identify the different types of turbomachinery including basic design aspects and highlighted problem areas Minimise compressor work by understanding the processes involved and identifying their efficiency Understand the flow through turbomachines and the corresponding velocity triangles including torque and power calculations Analyse the different types of centrifugal machines including their design, installation, operation, maintenance, re-rate/retrofit, troubleshooting and control Recognise the various beneficial design aspects of turbomachines and understand the crucial process of cavitation Carry out proper methods of device installation, operation, maintenance and troubleshooting Understand and apply the powerful methods of Machinery Root Cause Failure Analysis Understand the various methods of vibration analysis applied to device diagnostics Target Audience This course provides an overview of all significant aspects and considerations of pumps, compressors and turbines for those who are involved in the design, selection, maintenance or troubleshooting of such equipment. This includes maintenance, reliability, integrity, engineering, production and operations managers, engineers and other technical staff. Course Level Intermediate Advanced Trainer Your expert course leader is a Senior Mechanical & Instrumentation Engineer (UK, B. Sc., M.Eng., Ph D) with over 45 years of industrial experience in Process Control & Instrumentation, Pumps, Compressors, Turbines and Control Valve Technology. He is currently a Senior Independent Consultant to various petrochemical industries in the UK, USA, Oman, Kuwait and KSA where he provides consultancy services on both the application and operational constraints of process equipment in the oil & gas industries. During his early career, he held key positions in Rolls Royce (UK) where he was involved in the design of turbine blading for jet engines, subject to pre-specified distributions of pressure. During this period and since, he has also been closely involved in various aspects of Turbomachinery, Thermodynamics and Fluid Mechanics where he has become a recognised authority in these areas. Later, he joined the academic staff of University of Liverpool in the UK as a Professor in Mechanical Engineering Courses. A substantial part of his work has been concerned with detailed aspects of Flowmetering - both of single & multiphase flows. He has supervised doctoral research students in this area in collaboration with various European flowmeter manufacturers. He joined Haward Technology Middle East in 2002 and was later appointed as European Manager (a post which has since lapsed) and has delivered over 150 training courses in Flowmeasurement (single- and multi-phase), Control, Heat Exchangers, Pumps, Turbines, Compressors, Valve and Valve Selection as well as other topics throughout the UK, USA, Oman and Kuwait. During the last two years, he has delivered courses with other training companies operating in the Far and Middle East. He has published about 150 papers in various Engineering Journals and International Conferences and has contributed to textbooks on the topics listed above. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

If you're eager to elevate your proficiency in Hospitality Management, you're in the right spot. Our all-encompassing program in Hospitality Management is designed to help you achieve optimal results by honing your skills in this field. Through our Level 5 Diploma, which offers an in-depth look at the core of this exciting sector, discover the beauty of hospitality management. Unveil the intricacies of Hospitality Management across 12 enriching modules, each designed to sculpt your expertise in this captivating domain. Immerse yourself in the strategic fabric of the industry, as you delve into the nuances of selection, recruitment, and development within the Hospitality realm. Elevate your mastery through modules spotlighting front office operations, housekeeping, engineering, security operations, and food and beverage management. Unravel the secrets of service quality management and explore the fusion of technology with E-Hospitality. Elevate your comprehension of customer satisfaction, marketing in travel and tourism, and accounting specific to the Hospitality Industry. Level 5 Diploma in Hospitality Management Course Learning Outcomes: Learn the fundamentals of hospitality management. Recognise the nuances of the industry's hiring, training, and selection procedures. Develop management skills in the areas of engineering, security, housekeeping, and food and beverage services. Gain a thorough understanding of how to manage service quality in the hospitality industry. Learn about marketing in the travel and tourist industry. Understand the special accounting procedures that apply to the hospitality sector. Level 5 Diploma in Hospitality Management Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: The Process of Development and Training in the Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in the Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in the Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 5 Diploma in Hospitality Management Hospitality Manager Front Office Operations Supervisor Food and Beverage Operations Manager Customer Service Specialist Marketing Coordinator (Travel and Tourism) Accounting Analyst (Hospitality) Requirements Level 5 Diploma in Hospitality Management To enrol in this Level 5 Diploma in Hospitality Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Hotel Manager: Average Salary: £30,000 to £50,000 per year Restaurant Manager: Average Salary: £25,000 to £40,000 per year Event Manager: Average Salary: £28,000 to £45,000 per year Hospitality Consultant: Average Salary: £35,000 to £60,000 per year Catering Manager: Average Salary: £25,000 to £40,000 per year Guest Services Manager: Average Salary: £28,000 to £45,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In today's rapidly evolving industrial landscape, understanding Lean Manufacturing & Production principles is paramount for professionals seeking to thrive. This course offers a comprehensive dive into Lean methodologies, covering modules on Lean Principles, Value Stream Analysis, JIT Production, Manufacturing Techniques, Kaizen, and Supply Chain Management. With Lean Six Sigma Integration and a focus on service industries, participants gain versatile skills applicable across various sectors. In the UK, where the demand for Lean expertise is burgeoning, mastering these techniques opens doors to lucrative job opportunities. With an average annual salary of £45,000, the importance of acquiring Lean Production skills cannot be overstated. As the sector witnesses a 20% increase in demand for Lean specialists, learning these principles becomes indispensable for staying competitive. By honing Lean techniques, individuals not only enhance operational efficiency but also foster a culture of continuous improvement, positioning themselves as invaluable assets in the dynamic landscape of modern business. Key Features: CPD Certified Lean Manufacturing Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Lean Principles Module 02: Value Stream Analysis Module 03: Just-In-Time (JIT) Production Module 04: Lean Manufacturing Techniques Module 05: Kaizen and Continuous Improvement Module 06: Lean Supply Chain Management Module 07: Lean Six Sigma Integration Module 08: Lean in Service Industries Learning Outcomes: Grasp foundational Lean principles for operational excellence. Analyse value streams to streamline production processes effectively. Implement Just-In-Time production strategies for optimal resource utilisation. Apply Lean techniques to enhance manufacturing efficiency. Foster a culture of continuous improvement through Kaizen methodologies. Demonstrate proficiency in Lean integration across diverse industries. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Manufacturing & Production course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Lean Manufacturing & Production. Moreover, this course is ideal for: Aspiring managers seeking to enhance operational efficiency. Professionals aiming for career advancement in manufacturing. Supply chain enthusiasts eager to streamline processes. Service industry personnel desiring efficiency enhancement. Requirements There are no requirements needed to enrol into this Lean Manufacturing & Production course. We welcome individuals from all backgrounds and levels of experience to enrol into this Lean Manufacturing & Production course. Career path After finishing this Lean Manufacturing & Production course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Lean Manufacturing are: Lean Production Manager - £35K to £55K/year. Supply Chain Analyst - £25K to £45K/year. Manufacturing Engineer - £30K to £50K/year Operations Manager - £40K to £70K/year Process Improvement Specialist - £30K to £50K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.