12604 Manager courses in Addlestone delivered Online

Learn Project Benefits Management Step-by-Step A comprehensive process that covers every stage of Project and Program Benefits Management

  Make a difference in your organization and in your career. The CIPM designation says that you're a leader in privacy program administration and that you've got the goods to establish, maintain and manage a privacy program across all stages of its lifecycle. The CIPM is the world's first and only certification in privacy program management. When you earn a CIPM, it shows that you don't just know privacy regulations-you know how to make it work for your organization. In other words, you're the go-to person for day-to-day operations when it comes to privacy. Developed in collaboration with the law firms, Bird and Bird, Field Fisher, Wilson/Sonsini and Covington and Burling, the CIPM encompasses pan-European and national data protection laws, key privacy terminology and practical concepts concerning the determination of control measures designed to protect personal data and trans-border data flows. About This Course   Delivered in a modular format, the course covers;   Module 1: Introduction to privacy program management Identifies privacy program management responsibilities, and describes the role of accountability in privacy program management. Module 2: Privacy governance Examines considerations for developing and implementing a privacy program, including the position of the privacy function within the organization, role of the DPO, program scope and charter, privacy strategy, support and ongoing involvement of key functions and privacy frameworks. Module 3: Applicable laws and regulations Discusses the regulatory environment, common elements across jurisdictions and strategies for aligning compliance with organizational strategy. Module 4: Data assessments Relates practical processes for creating and using data inventories/maps, gap analyses, privacy assessments, privacy impact assessments/data protection impact assessments and vendor assessments. Module 5: Policies Describes common types of privacy-related policies, outlines components and offers strategies for implementation. Module 6: Data subject rights Discusses operational considerations for communicating and ensuring data subject rights, including privacy notice, choice and consent, access and rectification, data portability, and erasure and the right to be forgotten. Module 7: Training and awareness Outlines strategies for developing and implementing privacy training and awareness programs. Module 8: Protecting personal information Examines a holistic approach to protecting personal information through privacy by design. Module 9: Data breach incident plans Provides guidance on planning for and responding to a data security incident or breach. Module 10: Measuring, monitoring and auditing program performance Relates common practices for monitoring, measuring, analyzing and auditing privacy program performance   The CIPM body of knowledge outlines all the concepts and topics that you need to know to become certified. The exam blueprint gives you an idea of how many questions from each topic area you can expect on the exam.  Prerequisites   There are no prerequisites for this course but attendees would benefit from a review of the materials on the IAPP site What's Included?   Breakfast, Lunch and refreshments (Classroom based courses only)  The Official Study Guide (Privacy Programme Management - Third Edition)*  Official Exam Q&A's*  Official Practice Exam Participant Guide* 1 years membership of the IAPP  The Exam Fees * In electronic format for Live Online and hard copy for Classroom delegates   Who Should Attend?   The CIPM is ideal for IT and information security leaders responsible for developing Data Protection frameworks and applying best practice, including those in the following positions: Data Analysts Cyber Security Analysts and Managers Aspiring Data Protection Officers IT Managers  Accreditation Our Guarantee   We are an approved IAPP Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam.

HR & Payroll Training Suppose you want to start a career as an HR & Payroll manager or improve your knowledge and skills in HR & Payroll but do not know where to begin. In that case, this HR Payroll course will provide you with the necessary skills and expertise to take your professionalism to the next level. This thorough HR & Payroll course will provide you with all of the required skills and important insight into HR & Payroll to help you advance your career and opportunities in this field. When working as an HR & Payroll manager, there are always new skills to master and new knowledge to acquire. This HR Payroll course will fully prepare you to embrace all of the key skills and information in this sector. After completing this HR Payroll comprehensive, combined course, you will have a thorough understanding of Payroll Management and great practical abilities in Human Resource Management, allowing you to excel as a successful HR & Payroll manager in a competitive industry. Enrol in our HR & Payroll right now and start learning! Main Course : HR & Payroll Management Free Courses : Safer Recruitment Training Level 4 Time Management [ Note: Free PDF certificate as soon as completing the HR and Payroll course ] HR and Payroll Course curriculum of HR & Payroll Module 01: Introduction to HRM Module 02: Goals of HRM Module 03: Human Capital Management Module 04: Recruitment Module 05: Employee Selection Module 06: Performance Management Module 07: Talent Management Module 08: Motivation and People Management Module 09: Health, Safety and Welfare of Employees Module 10: HR Strategies Module 11: Introduction to Payroll Management Module 12: Basic Function of the Payroll Department Module 13: Payroll Management Issues Module 14: Payroll Systems Module 15: Paye, TAX, NI Certification of HR Payroll After completing the MCQ/Assignment assessment for this HR & Payroll course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? HR & Payroll Fresh Graduates Students HR Executives Payroll Executives People interested in learning about HR management and HR and Payroll Requirements HR & Payroll There are no specific requirements for this HR & Payroll course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Payroll course must meet the following requirements: HR Payroll :Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

HR and Payroll Training Suppose you want to start a career as an HR and Payroll manager or improve your knowledge and skills in HR & Payroll but do not know where to begin. In that case, this HR Payroll course will provide you with the necessary skills and expertise to take your professionalism to the next level. This thorough HR and Payroll course will provide you with all of the required skills and important insight into HR & Payroll to help you advance your career and opportunities in this field. When working as an HR and Payroll manager, there are always new skills to master and new knowledge to acquire. This HR Payroll course will fully prepare you to embrace all of the key skills and information in this sector. After completing this HR Payroll comprehensive, combined course, you will have a thorough understanding of Payroll Management and great practical abilities in Human Resource Management, allowing you to excel as a successful HR and Payroll manager in a competitive industry. Enrol in our HR and Payroll right now and start learning! Main Course : HR and Payroll Management Free Courses : Safer Recruitment Training Level 4 Time Management [ Note: Free PDF certificate as soon as completing the HR & Payroll course ] HR & Payroll Course curriculum of HR and Payroll Module 01: Introduction to HRM Module 02: Goals of HRM Module 03: Human Capital Management Module 04: Recruitment Module 05: Employee Selection Module 06: Performance Management Module 07: Talent Management Module 08: Motivation and People Management Module 09: Health, Safety and Welfare of Employees Module 10: HR Strategies Module 11: Introduction to Payroll Management Module 12: Basic Function of the Payroll Department Module 13: Payroll Management Issues Module 14: Payroll Systems Module 15: Paye, TAX, NI Certification of HR Payroll After completing the MCQ/Assignment assessment for this HR and Payroll course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? HR and Payroll Fresh Graduates Students HR Executives Payroll Executives People interested in learning about HR management and HR and Payroll Requirements HR and Payroll There are no specific requirements for this HR and Payroll course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Payroll course must meet the following requirements: HR Payroll :Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

The course explains the complexities and dynamism involved in understanding and managing organizational processes and structures. This course aims to provide learners with a foundational understanding of leadership and organizational behaviour. By the end of the module, learners will have gained the knowledge and skills required to understand the concept of leadership, identify leadership competencies, explain the importance of self-awareness in leadership, differentiate between traditional and contemporary leadership theories, and develop fundamental leadership skills.After the successful completion of the course, you will be able to learn about the following, What is Leadership and organizational behaviour? Understanding of Leadership Competencies. Why is self-awareness important in leadership? Different traditional and contemporary leadership theories. Understanding of different fundamental leadership skills like Self-awareness, Communication, Influence, and learning agility. The working of Leadership and management together in organizations. The aim of this course is to provide learners with a foundational understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to define leadership, identify the key competencies of effective leaders, understand the importance of self-awareness in leadership, compare and contrast traditional and contemporary leadership theories, develop fundamental leadership skills, and recognize the relationship between leadership and management in organizations. The aim of this module is to provide learners with a comprehensive understanding of leadership and organizational behavior. By the end of the module, learners will have gained the knowledge and skills required to understand leadership competencies, the importance of self-awareness in leadership, traditional and contemporary leadership theories, fundamental leadership skills, and how leadership and management work together in organizations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Leadership and Organizational Behaviour Self-paced pre-recorded learning content on this topic. Understanding Leadership and Organizational Behaviour Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Leadership Development Specialist Organizational Development Consultant Human Resource Manager Talent Management Coordinator Leadership Coach Executive Director Business Development Manager Training and Development Manager Management Consultant Change Management Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

The Level 5 qualifications in Management and Leadership are aimed at those who are working as middle managers and those who are aspiring to be senior managers. This qualification is mainly focused on the improvement of the student’s capabilities and core management skills such as resource management, recruitment, and information management. The Level 5 Diploma in Management and Leadership has been devised for developing the key skills of middle managers and those who are striving to be senior managers. This diploma is a benchmark qualification for full CMI membership which will take you one step closer to the status of a Chartered Manager. We have a 100% pass rate due to the high levels of support delivered through our online learning platform and individual coaches/assessors are assigned to all students. Our speed of response is second to none and our 5-star rating from our students speaks for itself. We are delighted to have supported students to unleash their potential from a diverse range of organisations both within the UK and internationally from organisations that have most recently included: Michelin Barclays Firstsource Mercedes Benz Shangrila Hotels and Resorts Virgin Money UK Person College London North Norfolk District Council G&L Scientific Coca Cola New Balance PureGym As a CMI accredited Chartered Manager Centre, many of our students go on to achieve recognition as Chartered Managers through our centre. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification Level 5 Diploma - Extended Diploma in Business and Management CPD 540 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students CPD 540 CPD hours / points Accredited by Chartered Management Institute Key Benefits Latest and emerging as well as classical leadership and management concepts, theories and models. Practical guidance and support from our coaches and assessors who are all CMI Chartered Managers or Fellows. An internationally – recognised professional qualification. The credits earned at this course can be transferred to other courses if the students want to pursue MBA or any other Masters. On successful completion of the programme, students will be able to demonstrate their understanding and ability to apply leadership and management good practice which will improve their attractiveness to employers. The programme covers a choice of the following Units to a Total Qualification Time of 540 hours: CMI 502 Developing, Managing and Leading Individuals and Teams to Achieve Success (60 Hours TUT) CMI 504 Managing Performance (50 Hours TUT) CMI 506 Managing Equality, Diversity and Inclusion (50 Hours TUT) CMI 514 Managing Change (50 Hours TUT) CMI 513 Managing Projects to Achieve Results (60 Hours TUT) CMI 515 Creating and Delivering Operational Plans (60 Hours TUT) CMI 517 Principles of innovation (50 Hours TUT) CMI 520 Managing finance (60 Hours TUT) CMI 523 Principles of marketing products and services (60 Hours TUT) CMI 524 Conducting a Management Project (100 Hours TUT) CMI 525 Using Reflective Practice to Inform Personal and Professional Development (50 Hours TUT) We also provide students with access to the full CMI syllabus and support them if they wish to choose alternative Units. What the programme offers Level 5 Diploma in Leadership & Management from Chartered Management Institute (CMI) Student membership of the Chartered Management Institute Full learning support and all course materials All registration and assessment fees (We don't believe in hidden costs) Unrivalled one-to-one tutor support throughout the entire learning journey. A dedicated Chartered Manager as your programme coach/assessor 24-7 access to our extensive online Academy and CMI's Management Direct learning platform. All assessment and support materials are accessible through our online learning platform Assessment feedback within 48 hours to keep students motivated and on track The opportunity to progress to become recognised as a Chartered Manager upon successful completion Who is this course for? Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only worldwide Chartered leadership and management professional body. Requirements None - we offer an inclusive and welcoming learning environment to all our students and there are no barriers to entry. Prospective students should be aware this CMI level 5 qualification is approximately equivalent to an academic degree level. Students will be required to submit assignments to this level. Career path A career in leadership and management. A possible progression route on successful completion of a Level 5 qualification in Strategic Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to Level 6 or 7 Certificate)

Elevate your construction management skills with our comprehensive course on 'Estimate Cost of Construction.' Master the art of accurate cost estimation, explore the evolving role of a cost estimator, and gain insights into industry-specific factors influencing project budgets. From project planning to sustainable material management, this training equips construction managers with essential tools for successful project execution. Join us to enhance your expertise and navigate the complexities of construction costs with confidence. Enroll now for a transformative learning experience in construction management.

PgMP® Exam Prep: On-Demand This course is designed and developed by PgMP® certified consultants and instructors. Its aim is to prepare professionals who are familiar with the principles of program management for the Program Management Professional (PgMP)® Examination. The course is based on PMI's The Standard for Program Management, A Guide to the Project Management Body of Knowledge (PMBOK® Guide), and PMI's Program Management Professional (PgMP)® Examination Content Outline (current versions). Through this learning experience, you will explore: Program management from a PMI standard perspective, including the interdependencies between the five performance domains, the three program phases, and the ten supporting activities in this new and improved program management standard The difference between the five performance domains in the new program management standard and the five practice domains in the examination content outline The role and competencies of the program manager The difference between project managers and program managers - and their relationship in a program environment The difference between program managers and portfolio managers - and their relationship in a program environment How program managers align and manage benefits The best ways to engage and involve program stakeholder groups How to establish governance across the program life cycle What You Will Learn At the end of this course, you will be able to: Differentiate between the practice domains in the PMI PgMP® Examination Content Outline and the performance domains in The Standard for Program Management - Fourth Edition Name and describe the three phases in the program management life-cycle phases Describe the mapping of the life-cycle phases with the supporting program activities Identify the key outputs of the supporting program activities Articulate the interrelationships between the program management supporting processes and the mapping of processes to Knowledge Areas and Process Groups in the PMBOK® Guide - Sixth Edition Apply program management knowledge to answer foundation and scenario-based questions Summarize the process and eligibility criteria for earning the PgMP® credential Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Programs, projects, and portfolio definitions differences, and how they relate The definition of a component and how it relates to a program Representative program management life cycle Role of the program manager and the program office The difference between the program management practice and performance domains Program Register and Knowledge Asset Management Program registers, and how they are used to manage knowledge assets Knowledge asset management, beginning with the data, information, knowledge, and wisdom (DIKW) Model Knowledge assets and relationship to the performance domains The program manager as a knowledge asset manager Types of Programs Perspectives on programs to establish the 'right' perspective Categories of programs based on the program standard Scenario-based questions Program and Organization Strategy Alignment An overview of the Program Strategy Alignment performance domain Exploration of the elements of strategic alignment, i.e., the business case, program charter, and program roadmap Exploration of organization maturity and strategic alignment Scenario-based questions that reference both the Program Strategy Alignment performance domain and the Strategic Program Management practice domain Program Benefits An overview of the Program Benefits Management performance domain Exploration of each benefits management interaction with the representative program management life cycle: Benefits IdentificationBenefits Analysis and PlanningBenefits DeliveryBenefits TransitionBenefits SustainmentScenario-based questions that reference both the Program BenefitsManagement performance domain and the Benefits Management practice domain Program Stakeholder Engagement An overview of the Program Stakeholder Engagement performance domain Exploration of each stakeholder engagement performance domain activity: Program Stakeholder IdentificationProgram Stakeholder AnalysisProgram Stakeholder Engagement PlanningProgram Stakeholder EngagementProgram Stakeholder CommunicationsScenario-based questions that reference both the Program StakeholderEngagement performance domain and the Stakeholder Management practice domain Program Governance An overview of the Program Governance performance domain Exploration of each program governance performance domain activity: Program governance practicesProgram governance roles and responsibilitiesProgram governance design and implementationGovernance relationship within programsScenario-based questions that reference both the Program Governance performance domain and the Governance practice domain Program Life Cycle Management An overview of the Program Life Cycle Management performance domain Exploration of the three phases in the representative program life cycle: Program DefinitionProgram DeliveryProgram ClosureExploration of the interaction between program activities and integration managementScenario-based questions that reference both the Program Life CycleManagement performance domain and the Program Life Cycle practice domain Program Management Supporting Activities - Part 1 An overview of the program management supporting activities Exploration of 5 of 10 supporting activities: Program change managementProgram communications managementProgram financial managementProgram information managementProgram procurement managementScenario-based question(s) presented after each supporting activity Program Management Supporting Activities - Part 2 Exploration of the remaining 6 of 10 supporting activities: Program quality managementProgram resource managementProgram risk managementProgram schedule managementProgram scope managementScenario-based question(s) presented after each supporting activity Program Management Professional (PgMP®) Examination Application process and timeline General and special eligibility criteria International Institute's Online Learning Tool - access to sample examination questions Program Management Professional (PgMP®) Examination breakdown of domains and subdomains Terms and conditions of the exam PgMP® Professional Code of Conduct

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** The Level 5 Diploma in Construction Project Management is the ideal course for those who are looking to elevate their understanding of managing construction projects. This course offers a deep dive into all aspects of project management within the construction sector, from planning and budgeting to risk assessment and quality control. With a focus on the key areas of construction management, you’ll be introduced to tools and techniques that help ensure successful project delivery, meeting deadlines and staying within budget. As a fully online course, the Level 5 Diploma in Construction Project Management allows you to learn at your own pace, from the comfort of your own home, without the need for physical attendance. By focusing on essential management strategies and techniques, the course is designed to give you a clear understanding of construction processes, project planning, and leadership in the construction industry. Whether you're currently working in the field or looking to enter it, this course is the perfect way to deepen your expertise and improve your career opportunities in a growing and dynamic sector. Construction Project Management - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Construction Project Management at QLS Level 5 Course 02: Diploma in Construction Site Safety at QLS Level 5 Course 03: Certificate in Property Management at QLS Level 3 Course 04: Diploma in Facilities Management at QLS Level 5 Course 05: Certificate in Quality Assurance (QA) Management at QLS Level 3 Course 06: Advanced Diploma in Health and Safety Officer at QLS Level 7 Course 07: Certificate in Paediatric First Aid Training at QLS Level 3 Course 08: Certificate in Health & Safety Manager at QLS Level 3 Course 09: Certificate in Manual Handling Training at QLS Level 3 Course 10: Diploma in Security Guard at QLS Level 4 Learning Outcomes Develop robust project plans for successful construction projects. Implement effective safety protocols to ensure a secure construction environment. Master property management principles for efficient project execution. Acquire skills in facilities management, enhancing project sustainability. Uphold quality assurance standards to deliver excellence in construction projects. Attain advanced knowledge in health and safety management. Demonstrate proficiency in paediatric first aid training. Become a certified health and safety manager with a comprehensive skill set. Gain expertise in manual handling training for improved workplace safety. Secure a diploma in security guard services, augmenting your security proficiency. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Imagine seamlessly orchestrating every aspect of your construction projects, from groundbreaking to the final flourish. With our comprehensive bundle, you'll not only master the art of project management but also earn the prestigious Quality Licence Scheme (QLS) endorsement, setting you apart as a true industry leader. Dive into the intricacies of project planning, safety protocols, property management, facilities oversight, quality assurance, health and safety management, and security strategies. The courses are crafted to elevate your expertise, equipping you with the acumen to navigate the challenges of construction and project management seamlessly. Explore the intricacies of Construction Project Management, diving into the core aspects that make each project a success. From ensuring safety on construction sites to mastering quality assurance, our bundle encompasses a range of vital skills. Elevate your career prospects by gaining proficiency in property management, facilities oversight, and health and safety management. This QLS Endorsed Bundle is not just a collection of courses; it's a strategic investment in your professional growth, providing a holistic understanding of the multifaceted construction industry. Certificate Once you've successfully completed your course, you will immediately be sent a CPD-accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring construction project managers Professionals seeking expertise in facilities management Individuals aiming for a career in health and safety management Those interested in property management within the construction sector Security personnel looking to enhance their skills Individuals pursuing a role in quality assurance Anyone aspiring to contribute to construction project safety and efficiency Individuals keen on mastering manual handling for workplace safety Career path Construction Project Manager Health and Safety Officer Facilities Manager Quality Assurance Manager Property Manager Security Guard Supervisor Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Course Overview Commitment is key in any business. It is essential for meeting shared organisational targets and boosting performance in the workplace.  In the Techniques of Commitment Maintenance course, you will learn how to create a culture of accountability and measure commitment progress as a manager or team leader. It will guide you on how to encourage employee commitment to continuous improvement, to achieve shared organisational goals.  This course will also explore through case studies how commitment impacts business success, what to do when things don't go to plan, and how to have productive conversations to boost drive and commitment in teams and individuals. This best selling Techniques of Commitment Maintenance has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Techniques of Commitment Maintenance is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Techniques of Commitment Maintenance is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Techniques of Commitment Maintenance is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Techniques of Commitment Maintenance, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Techniques of Commitment Maintenance will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Techniques of Commitment Maintenance to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.