11017 Manager courses in Mayfield delivered On Demand

Get ready for an exceptional online learning experience with the Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Corporate Social Responsibility & Stakeholder Management package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Corporate Social Responsibility & Stakeholder Management package has something for everyone. As part of the Corporate Social Responsibility & Stakeholder Management, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work CPD-accredited courses: Course 01: CSR - Corporate Social Responsibility Course 02: Business Law & Commercial Law Course 03: Leadership Skills For Organisational Development Course 04: CSR Policies & Supply Chain Management Course 05: Social Work Studies Diploma Course 06: Quality Assurance Manager Course 07: Stakeholder Management Course 08: Diploma in Sustainable Energy Course 09: Environmental Awareness Training Course 10: Process Improvement: How to Reduce Waste Course 11: Conservation Diploma Course Course 12: Carbon Literacy Knowledge Course 13: Communicate and Work With People From Other Culture Course 14: Environmental Health Course 15: Environmental Law 2021 Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle, you will gain the following: CPD QS Accredited Proficiency with this Corporate Social Responsibility & Stakeholder Management bundle After successfully completing the Corporate Social Responsibility & Stakeholder Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Corporate Social Responsibility & Stakeholder Management bundle The online test with immediate results You can study and complete the Corporate Social Responsibility & Stakeholder Management bundle at your own pace. Study for the Corporate Social Responsibility & Stakeholder Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Corporate Social Responsibility & Stakeholder Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work , a rich anthology of 30 diverse courses. Our experts handpick each course in the Corporate Social Responsibility & Stakeholder Management bundle to ensure a wide spectrum of learning opportunities. This Corporate Social Responsibility & Stakeholder Management bundle will take you on a unique and enriching educational journey. The Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Corporate Social Responsibility & Stakeholder Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Corporate Social Responsibility & Stakeholder Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Corporate Social Responsibility, Stakeholder Management, Leadership & Social Workbundle is perfect for: Professionals in Corporate Roles: Those working in corporate settings seeking to enhance their understanding and implementation of ethical practices and corporate responsibility. Aspiring Leaders: Individuals aiming to take on leadership roles and who are interested in integrating social responsibility into their leadership style. Social Work Practitioners: Social workers and community leaders looking to deepen their engagement with private sector partners and broaden their impact through corporate collaborations. Students and Academics: University students and academics in the fields of business, social sciences, or environmental studies who want a deeper understanding of how businesses can positively affect social and environmental issues. Policy Makers and Regulators: Individuals involved in policy making or regulation who need to understand the complexities of corporate responsibility to better design effective and sustainable regulations. Requirements You are warmly invited to register for this Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Corporate Social Responsibility, Stakeholder Management, Leadership & Social Work course completion, you can expect to: Corporate Responsibility Officer Sustainability Manager Non-profit Leadership Roles CSR Consultant Community Relations Manager Human Resources Specialist Focusing on CSR Public Relations Officer in CSR: Policy Advisor for Sustainable Business Practices Social Entrepreneu Certificates CPD Certificates Digital certificate - Included

In 2024, the UK's Supply Chain Management sector is witnessing a remarkable surge in opportunities, with a 15% increase in job vacancies. Earning potentials have risen notably, exceeding the national average, reflecting the strategic importance of skilled supply chain management professionals. The supply chain management industry is set to grow by 20% over the next five years, reinforcing its pivotal role in the UK's economic landscape. The Level 7 Advanced Diploma is tailored to align with industry trends, offering theoretical knowledge and valuable skills. Enrol now to seize the abundant opportunities and equip yourself for a successful career in the dynamic field of Supply Chain Management, Purchasing & Procurement. Supply Chain Management CourseLearning Outcomes: Develop a profound understanding of supply chain management principles and concepts. Acquire skills in procurement, from role comprehension to tender supply chain management. Master supply chain planning for efficient logistics operations and strategic transportation roles. Learn quality control principles for delivering high-quality products and supply chain management services. Develop strategies for effective supply chain management of relationships with suppliers. Acquire supply chain management skills for analysing and mitigating supply chain risks proactively. Explore supply chain management techniques for streamlining processes and utilising efficiency methods. Develop skills in advanced category management for enhanced supply chain management performance. Level 7 Advance Diploma in Supply Chain Management, Purchasing & Procurement Fundamentals of Supply Chains Management Essentials Driving the Supply Chain Fundamentals of Logistics Management Structuring Plans for Logistics Operations The Role of Transportation in Logistics Procurement's Role in an Organization The Purchasing Process Purchasing Toolkit Essentials Managing Competitive Tenders Quality Control Supplier Relationship Management Strategies Analysing and Mitigating Supply Chain Risks Enhancing Efficiency and Accuracy Category Management Techniques Inventory Control Electronic Procurement Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Freeto be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Supply Chain Professionals Procurement Specialists Logistics Managers Business Analysts Entrepreneurs and Business Owners Recent Graduates in Business or Management Professionals Transitioning to Supply Chain Roles Anyone Interested in Supply Chain Careers Requirements To enrol in this Level 7 Advance Diploma in Supply Chain Management, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Entry-Level Supply Chain Analyst: £30,000 to £35,000 per year. Procurement Coordinator: £35,000 to £40,000 annually. Logistics Manager: £40,000 to £50,000 per year. Supply Chain Consultant: £50,000 to £60,000 annually. Procurement Manager: £60,000 and £70,000 per year. Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Level 3 | Two Endorsed Training | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

This comprehensive course on AWS Certified Cloud Practitioner (CLF-C01) empowers you to fast-track your IT career. Gain in-depth knowledge of cloud computing, AWS services, and architectural concepts. With hands-on labs, quizzes, and real practice exams, you will confidently build cost-effective, fault-tolerant IT solutions on the AWS Cloud.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

This self-paced, online course provides an overview of AML, the measures needed for efficient AML controls, Suspicious Transaction Monitoring, and Suspicious Activity Reporting (SAR) to help delegates understand their obligations to report suspicious activity, when to report suspicious activity, and how to report better quality SARs. Description Financial crime encompasses many threats to organizations and financial institutions. It has become a major risk in terms of reputation, integrity, and compliance for the financial community at large. Organizations must be able to mitigate risks by having an Anti-Money Laundering (AML) compliance programme in place, one that can effectively identify and report suspicious activities (SAR). This course will give you a comprehensive overview of everything that is relevant in terms of AML and suspicious activity reports. The course covers several important issues, including: • Definitions and legal framework of anti-money laundering and combating terrorism financing • Offences in the financial markets designated as money laundering offences • Reasons for the deficiency in financial market governance • Measures needed for efficient anti-money laundering controls (essential control features to minimize ML/TF in financial markets) • Suspicious Activity Report (SARs) and how these are related to money laundering prevention • Defining and identifying several types of suspicious activity and relevant reporting obligations • Who reports on money laundering trends • International regulatory/legal requirements related to SARs • Common indicators of suspicious transactions • Examples of red flag indicators • Case studies and examples Training Duration This course may take up to four (4) hours to complete. However, actual study time differs as each learner uses their own training pace. Participants This course is ideal for anyone wishing to acquire and demonstrate specialized knowledge in AML compliance and SARs. It is also suitable for professionals pursuing regulatory CPD in Financial Regulation. • MLCO • Governance Officer • Compliance Manager • Front line staff • Asset/wealth managers • AML officer • Risk Manager • Audit Executive • Internal Auditor • Corporate Counsel Training Method The course is offered fully online using a self-paced approach. The learning units consist of reading material. Learners may start, stop and resume their training at any time. At the end of the session, participants take a quiz to complete their learning unit and earn a Certificate of Attendance once all quizzes have been passed successfully. Accreditation and CPD Recognition This programme has been developed by the European Institute of Management & finance (EIMF), a leading and recognised training institution. The syllabus is verified by external subject matter experts and may be accredited by financial regulators, and general financial training accreditation bodies, such as CISI, ICA, and ACAMS for 4 CPD Units. Eligibility criteria and CPD Units are verified directly by your association or other bodies in which you hold membership. Registration and Access To register to this course, click on the Get this course button to pay online and receive your access instantly. If you are purchasing this course on behalf of others, please be advised that you will need to create or use their personal profile before finalising your payment. If you wish to receive an invoice instead of paying online, please contact us at info@lgca.uk. Access to the course is valid for 180 days.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course is a journey of HR mastery where you will learn about Organization Structure, Bands, and Grades. In this course, you will dive deep into the intricacies of creating an efficient organisational framework, understanding job roles, and implementing effective banding and grading systems. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Boost your career in business management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need Why HR Management: Organization Structure , Bands and Grades Course right for you? Whether you're an HR professional seeking to enhance your skills or a manager aiming to optimise your team's structure, this course equips you with the knowledge to streamline operations, boost morale, and foster career growth. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. HR Management: Organization Structure , Bands and Grades Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction and Organisation Structure Why Do You Need a Good HR System and Processes What is an Organisation Structure Bands and Grades Structure What are Bands and Grades DIY (Do it Yourself ) - Learn how to Frame the Grades and Band Structure HR policies Why Do We Need HR Policies DIY (Do it yourself) - Learn How to Modify 12 Sample Policies for Your Company Who should take this course? This comprehensive organization structure , bands and grades course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of business management. Entry Requirements There are no academic entry requirements for this organisation structure , bands and grades course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization, and to develop an understanding of financial reporting, budgeting, and cost management. After the successful completion of the course, you will be able to learn the following: Essential Aspects of Accounting and Financial Management. Concept Of Revenue Cycle Management. Step of The Revenue Cycle Management. Skills Needed for Accounting in Health Care. Role of Health Care Accountant. Concept of Healthcare Audit. Types of Healthcare Audit. Steps of Financial Audit in Healthcare Sectors. Steps in Financial Analysis. Healthcare Financial Statement. Financial Ratios in Health Care Organisations. Concept of Healthcare Benchmarking. Types of Healthcare Benchmarking. "Role of Finance in Health and Social Care" is a course that explores the importance of finance in the delivery of health and social care services. The course covers topics such as budgeting, financial management, resource allocation, and financial reporting. It provides students with an understanding of how financial decisions impact the provision of quality care and the sustainability of healthcare organizations. Students also learn about the legal and regulatory frameworks that govern financial practices in health and social care settings. The course is designed to equip students with the skills and knowledge needed to make informed financial decisions and to contribute to the effective management of healthcare organizations. The aim of the "Role of Finance in Health and Social Care" course is to provide learners with an understanding of the financial management practices and principles in the health and social care sector. The course aims to equip learners with knowledge of how to manage finances effectively within the context of a health and social care organization and to develop an understanding of financial reporting, budgeting, and cost management. Through this course, learners will also gain insight into the role of finance in decision-making and resource allocation in the health and social care sector. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Role of Finance in Health and Social Care - N Self-paced pre-recorded learning content on this topic. Role of Finance in Health and Social Care Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Healthcare Manager Social Care Manager Equality, Diversity and Inclusion (EDI) Manager HR Manager or HR Business Partner Healthcare Professional Social Care Professional Nurse or Caregiver Medical or Allied Health Professional Diversity and Inclusion (D&I) Consultant Employee Relations Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.