11025 Manager courses in Downpatrick delivered On Demand

10 QLS Endorsed Courses for Copywriter | 10 Endorsed Certificates Included | Life Time Access

Are you interested in understanding how to create a safe work environment where all of your employees can achieve their full potential? This course explains how to avoid sexual harassment in order to create a pleasant and professional workplace where everyone thrives! As a manager, you have the opportunity to help your employees understand how to avoid sexual harassment. In addition to learning essential information about sexual harassment, through application exercises and a rich multimedia process, you will learn simple, practical strategies to make sure all of your employees are comfortable and productive at work.

Description Every year, millions of people around the world are injured at work. Occasionally, these injuries are fatal. Not only do workplace accidents result in pain and suffering for the casualty, but they also come at a cost to the organisation in terms of profit, productivity and reputation. In this course, you will learn how and why taking ergonomic factors into account when designing a job or workplace lowers the chances of an accident. You will discover how successful businesses manage the most common workplace risks and why it is important to consider the work culture as a whole when making changes designed to improve worker safety and wellbeing. What You Will Learn: What is meant by the term “ergonomics” and why it is necessary to consider the nature of the job, worker characteristics and organisational factors when making decisions that could impact upon worker health and safety. What the term “procedure” means, how procedures are carried out, what to bear in mind when designing a procedure, how and why procedural errors occur and the link between procedures and competence. How to ensure that workers undertake manual handling tasks in a safe and efficient manner and how to limit the number of manual handling tasks carried out at work. Why fatigue is a risk factor in the workplace and how to ensure the welfare of shift workers. Why it is important to promote a culture of safety at work, why making changes can pose difficulties and how to overcome resistance to change. Benefits Of Taking This Course:- You will be in a position to identify health and safety risks in the workplace, to identify job design problems and to alert your supervisor or manager to issues that require attention. If you work in an HR role, or have been given special responsibility for health and safety at work, you will benefit from this introduction to the interaction between ergonomic factors and accident prevention. If you are a manager, this course will help you to educate your team with regards to health and safety issues, thus promoting a safe working environment. If you are in a senior management position, this course will give you the confidence and knowledge you need to inspire the active development of a positive safety culture. If you are interested in a career in ergonomics or health and safety, this course will provide you with an overview of the key issues confronting organisations today.   Course Modules/Lessons Module 1: Steps to Minimize Workplace Related Injuries Module 2: Reducing Risk of Injury When Designing Interiors Module 3: Preventing Injury via Appropriate Manual Handling Module 4: Shift Work, Fatigue and Safety Module 5: Building a Safe Organizational Culture

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Project Management & Leadership Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Professionals across industries face the pressing challenge of standing out in teams for the lack of proper management skills. With the evolving dynamics of project management and leadership, the gap between standard qualifications and the advanced skills required by top employers is widening. According to a recent study by the UK government, 85% of employers believe that project management skills are essential for success in the workplace. The "Project Management & Leadership" bundle directly addresses this dilemma, offering a pathway to steady growth. This strategically curated course bundle covers essential aspects of project management, from foundational principles in Project Management and Leadership & Management methodologies to specialised skills in Microsoft Project Monitoring. It extends beyond traditional project management, offering deep lessons in Change Management Performance Management, Office Administration, Financial Management, and Data Analysis. Moreover, courses on Team Leadership, Decision-making Under Pressure, and Critical Thinking ensure a holistic skill set for modern professionals. We proudly offer 23 courses within the Level 7 Diploma in Project Management & Leadership bundle, providing you with industry-recognised qualifications. These courses are: Course 01: Project Management at QLS Level 7 Course 02: Level 4 Diploma in Leadership & Management Course 03: Agile Project Management Course 04: Microsoft Project Monitoring Course 05: Change Management Course 06: Diploma in Performance Management Course 07: Office Administration & Skills Diploma Course 08: Diploma in Employee Management Course 09: Diploma in Meeting Management Course 10: Financial Management Course 11: Financial Analysis for Finance Reports Course 12: Data Analysis Course 13: Team Management and Leadership Development Training Course 14: Compliance Risk and Management Course 15: Decision-Making in High-Stress Situations Course 16: Workplace Productivity Course Course 17: Cross-Cultural Awareness Training Course 18: Critical Thinking in The Workplace In addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Seize this opportunity to become a multifaceted professional with expertise in project management, leadership, financial analysis, and more. This training not only prepares you for the challenges of today's dynamic work environments but also positions you for career advancement. Enrol now and proceed towards transforming your career! Learning Outcomes of this Project Management & Leadership bundle: Master project management and Agile methodologies for effective leadership. Navigate financial management and analysis for strategic decision-making. Enhance team leadership and performance management skills. Develop critical thinking and problem-solving abilities in the workplace. Implement change management strategies successfully. Improve workplace productivity and cross-cultural communication. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Project Management at QLS Level 7 Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course 02: Microsoft Project - Monitoring Module 01: Getting Started With Microsoft Project Module 02: Working With Tasks Module 03: Working With Project Resources Module 04: Preparing A Project Plan For Finalisation Module 05: Microsoft Project 2016 Advanced Module 06: Updating Task Information Module 07: Monitoring A Project Module 08: Working With Project Reports Module 09: Working With Other Projects Course 03: Agile Project Management Module 01: Key Concepts (I) Module 02: Key Concepts (II) Module 03: Initiation (I) Module 04: Initiation (II) Module 05: Planning (I) Module 06: Planning (II) Module 07: Planning Tools Module 08: Executing the Project Module 09: Maintaining and Controlling the Project Module 10: Closing Out =========>>>>> And 20 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*23 = £299) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Project managers Team leaders Business analysts Financial managers HR professionals Aspiring executives Requirements You will not need any prior background or expertise to enrol in this Project Management & Leadership bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Project Manager - £40,000 to £70,000 Business Analyst - £35,000 to £60,000 Financial Analyst - £30,000 to £50,000 HR Manager - £35,000 to £60,000 Team Leader - £25,000 to £45,000 Compliance Officer - £28,000 to £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Step into the rewarding field of early years education with a course bundle designed for those who appreciate the serious business of shaping small minds—without taking themselves too seriously. Whether you’re looking to broaden your knowledge or sharpen your edge in early childhood learning, this online-only course bundle offers the flexibility to learn at your pace, from wherever you like (yes, even in your slippers). Built with both newcomers and seasoned nursery veterans in mind, this accredited bundle covers all the essentials with a sprinkle of smart structure and straightforward guidance. You’ll explore key developmental theories, frameworks, and responsibilities that underpin quality early years education. No fluff, no fuss—just reliable content that speaks your language and understands your ambition. So, if you're ready to level up your learning (and your CV) with a trusted programme that takes early years seriously—but not solemnly—this is the place to start. Key Features of Early Years Career Bundle CPD Accredited Early Years Courses Instant PDF certificate Fully online, interactive Early Years course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This Early Years Essential Skills bundle is ideal for anyone looking to start a career in the field, which includes the following related professions: Childcare Apprentice, Nursery Deputy Manager, Early Years Practitioner Early Years Primary Learning Mentor Admin Assistant Throughout the Early Years program, participants will delve into various topics, including the Early Years Foundation Stage (EYFS), the updated EYFS framework for 2021, safeguarding practices, educational psychology, child health and safety, and Phonics, a valuable tool for Early Years teaching children how to read. Additionally, the Early Years course emphasises the skills required and areas for personal development necessary to become well-suited for the job. Course 01: Introduction to Early Years Foundation Stage Course 02: EYFS Teaching Diploma Course 03: Educational Psychology & Development Course 04: Child Health & Safety Course 05: Childcare and Nannying Diploma Course 06: Phonics Teaching Assistant Course 07: Child Psychology Development Training Course 08: Dyslexia Awareness and Child Care Course 09: Understanding Autism Level 3 Course 10: Child Care and Child Protection Course 11: Children and Adolescents Counselling Course Course 12: Covid-19 Awareness This Early Years Course will help you to explore a variety of career paths in the related industry, including: Nursery Assistant Early Years Practitioner Nursery Manager Early Years Teacher Childcare Coordinator Early Years Coordinator Preschool Teacher Playgroup Supervisor Childminder Early Years Educator Accreditation These Early Years bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Early Years course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 120 CPD hours / points Accredited by CPD Quality Standards Requirements No prior degree or experience is required to enrol in this course. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Is your dashboard glowing with the dreaded engine management light? No, we're not talking about your car. Imagine that light representing a stalled engineering project, missed deadlines, or disengaged team. The solution? Engineering Management. This comprehensive course equips you with the skills to navigate the dynamic world between engineers and business, transforming frustration into high-performance teams and successful projects. In just 12 modules, you'll master the tools and techniques to become an indispensable leader in the engineering field.  Learning Outcomes Gain a strategic understanding of engineering management principles. Develop analytical skills for effective decision-making. Master project planning and risk mitigation strategies. Cultivate strong leadership and team management capabilities. Navigate the financial and legal aspects of engineering manager jobs. Why buy this Engineering Management Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Engineering Management there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Engineering Management course for? Engineers seeking career progression into management roles. Professionals seeking to bridge the gap between technical and business aspects. Individuals aiming to strengthen their project management expertise. Those seeking to develop strong leadership and communication skills. Anyone interested in a stimulating career in engineering management. Prerequisites This Engineering Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Engineering Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Project Manager - £45,000 - £65,000 Annually Engineering Operations Manager - £50,000 - £70,000 Annually Programme Manager - £55,000 - £80,000 Annually Engineering Consultant - £50,000 - £75,000 Annually Contract Manager - £48,000 - £68,000 Annually Business Development Manager - £52,000 - £78,000 Annually Course Curriculum Module 01: Introduction to Engineering Management Introduction to Engineering Management 00:16:00 Module 02: Engineering Management Career Engineering Management Career 00:16:00 Module 03: Decision Analysis Decision Analysis 00:16:00 Module 04: Strategic Planning Strategic Planning 00:14:00 Module 05: Cost Accounting and Risk Management Cost Accounting and Risk Management 00:12:00 Module 06: Operations and Supply Chain Management Operations and Supply Chain Management 00:18:00 Module 07: Financial Accounting and Management Financial Accounting and Management 00:20:00 Module 08: Marketing Management Marketing Management 00:18:00 Module 09: Management and Technology Management and Technology 00:16:00 Module 10: The Spirit of Entrepreneurship The Spirit of Entrepreneurship 00:16:00 Module 11: Business Law Business Law 00:18:00 Module 12: Systems Engineering Systems Engineering 00:14:00

Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

This course meticulously navigates the Integration of Blockchain in Trade Finance Workflow, focusing on key elements such as the Legal Validity of Smart Contracts and Electronic Signatures, Regulatory Compliance with AML/KYC and Data Privacy Measures, strategies for handling Intellectual Property Issues, and understanding the Impact of Evolving Blockchain Regulations on Trade Finance. Participants will explore the nuances of blockchain's transparency and security within the context of legal and regulatory considerations. After the successful completion of the course, you will be able to learn about the following, Legal Validity of Smart Contracts and Electronic Signatures Regulatory Compliance through AML/KYC and Data Privacy Measures Intellectual Property Issues in Blockchain Trade Finance: Strategies for Patents and Licensing The Impact of Evolving Blockchain Regulations on Trade Finance Blockchain's Transparency and Security in Trade Finance: Legal and Regulatory Considerations Participants will delve into the legal intricacies surrounding smart contracts and electronic signatures, ensuring a robust understanding of their validity. Regulatory compliance measures, including Anti-Money Laundering (AML) and Know Your Customer (KYC) protocols, will be explored in-depth, along with strategies for addressing data privacy concerns. The course will also cover intellectual property issues in the blockchain trade finance landscape, offering insights into patenting and licensing strategies. Additionally, participants will analyze the evolving regulations shaping the impact of blockchain on trade finance, focusing on transparency and security considerations.   This course provides a deep dive into the Integration of Blockchain in Trade Finance Workflow, covering legal and regulatory essentials. Explore the validity of smart contracts, ensure regulatory compliance, address intellectual property challenges, and understand the evolving landscape of blockchain regulations. Gain practical insights into leveraging blockchain's transparency and security for a seamless trade finance experience. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Integration of Blockchain in Trade Finance Workflow Self-paced pre-recorded learning content on this topic. Integration Of Blockchain In Trade Finance Workflow Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Blockchain Integration Specialist for Trade Finance Trade Finance Blockchain Analyst Blockchain Solutions Architect in Trade Finance Trade Finance Technology Integration Manager Blockchain Compliance Officer for Trade Finance Trade Finance Blockchain Project Manager Cryptocurrency and Trade Finance Consultant Blockchain Developer specializing in Trade Finance Trade Finance Regulatory Affairs Manager with Blockchain Expertise Blockchain Trade Finance Strategist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Get ready for an exceptional online learning experience with the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Entrepreneurship& Business Lawpackage is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Entrepreneurship& Business Lawpackage has something for everyone. As part of the SEO & Digital Marketing, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Entrepreneurship, Business Management, Business Law, Investment & Tax bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Entrepreneurship, Business Management, Business Law, Investment & Tax CPD-accredited courses: Course 01: Fundamentals of Entrepreneurship Course 02: Entrepreneurial Mindset Course 03: Business Plan Course 04: Entrepreneurship: Startup your New Venture Course 05: Business Management Course 06: Business Analysis Course Level 5 Course 07: Setting & Achieving Goals Course 08: Product Management Course 09: Investment Course 10: Fundraising Course 11: Business Law Course 12: Strategic Planning and Analysis for Marketing Course 13: Sales Skills Course 14: Increase Your Sales Through a Profitable Pricing Strategy Course 15: Tax Accounting Course 16: Customer Relationship Management Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Entrepreneurship, Business Management, Business Law, Investment & Tax bundle, you will gain the following: CPD QS Accredited Proficiency with this Entrepreneurship& Business Lawbundle After successfully completing the Entrepreneurship& Business Law bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Entrepreneurship& Business Lawbundle The online test with immediate results You can study and complete the Entrepreneurship& Business Law bundle at your own pace. Study for the Entrepreneurship& Business Law bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Entrepreneurship, Business Management, Business Law, Investment & Tax bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Entrepreneurship& Business Lawbundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Entrepreneurship, Business Management, Business Law, Investment & Tax, a rich anthology of 30 diverse courses. Our experts handpick each course in the Entrepreneurship& Business Law bundle to ensure a wide spectrum of learning opportunities. This Entrepreneurship& Business Lawbundle will take you on a unique and enriching educational journey. The Entrepreneurship, Business Management, Business Law, Investment & Tax bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill Entrepreneurship, Business Management, Business Law, Investment & Tax set, the Entrepreneurship& Business Lawbundle offers you the flexibility and convenience to learn at your own pace. Make the Entrepreneurship& Business Law package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Entrepreneurship, Business Management, Business Law, Investment & Tax bundle is perfect for: Aspiring entrepreneurs looking to establish and run successful businesses from the ground up. Individuals interested in gaining a comprehensive understanding of business management to enhance their career prospects in various managerial roles. Students and professionals seeking a solid foundation in business law to navigate legal challenges in the corporate world. Investors and financial planners eager to deepen their knowledge of investment strategies and tax planning. Career changers aiming to transition into roles that require robust business and financial acumen. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Entrepreneurship, Business Management, Business Law, Investment & Tax course completion, you can expect to: Entrepreneur Business Manager Corporate Lawyer Investment Advisor Tax Consultant Business Consultant Financial Manager Start-up Advisor Corporate Executive Academic Researcher or Lecture Certificates CPD Certificates Digital certificate - Included

ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS