1767 Manager courses in Strabane delivered Live Online

Report Writing Course Overview This comprehensive course in report writing is designed to equip learners with the skills needed to write clear, structured, and effective reports in any professional setting. Covering essential topics such as planning, research, writing, and presentation, the course provides a solid foundation for producing high-quality reports. Learners will develop an understanding of grammar, punctuation, and the use of visual aids, such as tables and graphs, to enhance their reports. By the end of the course, participants will have the ability to create well-structured, concise, and informative reports suited to various industries. Course Description The course delves into the core principles of report writing, beginning with an introduction to the basics and progressing through the stages of planning, preparation, and writing. Learners will explore research techniques and how to collect relevant information effectively. Emphasis is placed on developing an organised structure for reports and revising for clarity and accuracy. The course also covers the technical aspects of grammar and punctuation, the inclusion of visual data, and proposal writing, enabling learners to present their findings professionally. With guidance on creative thinking, learners will refine their ability to approach report writing with a strategic mindset, ensuring their work is impactful and relevant in any workplace. Report Writing Curriculum Module 01: The Basics of Report Writing Module 02: Planning for Report Writing Module 03: Preparation for Report Writing Module 04: Research and Information Collection Module 05: Writing and Revising the Report Module 06: English Grammar and Punctuation Guide for Report Writing Module 07: Using Tables, Charts and Graphs in a Report Module 08: Proposal Writing Module 09: Presentation of the Report Module 10: Developing Creative Thinking and Creativity Module 11: Quick Check While Writing a Report (See full curriculum) Who is this course for? Individuals seeking to improve their report writing skills. Professionals aiming to enhance their report presentation abilities. Beginners with an interest in learning effective report writing. Those wishing to develop the skills necessary for clear communication in the workplace. Career Path Report Writer Business Analyst Technical Writer Project Manager Administrative Support Research Assistant

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Duration 3 Days 18 CPD hours This course is intended for This intermediate course is for application programmers who need to write embedded SQL COBOL or PL/I programs in either a DB2 9 or DB2 10 for z/OS environment. Overview Incorporate static SQL statements in an application program Prepare the program for execution Validate execution results are correct Produce code to support multiple rows being returned from the database manager using cursors Identify considerations regarding units of work, concurrency, and restart of programs Identify differences between static and dynamic SQL Provide test data for applications Discuss program and DB2 options relative to performance of static SQL This course enables you to acquire the skills necessary to produce application programs that manipulate DB2 databases. Emphasis is on embedding Structured Query Language (SQL) statements and preparing programs for execution. CV720G;CF82G;DB2 Concepts Identify DB2 family products Explain DB2 workstation component functions Identify DB2 objects Identify the key differences between static SQL and other application alternatives for accessing DB2 data Program Structure I Embed INSERT, UPDATE, DELETE and single-row SELECT statements in application programs Effectively communicate with DB2 when processing NULL values and determining success of statement execution Demonstrate use of DB2 coding aids Code CONNECT statements within an application program Identify connection types and impacts on a unit of work Program for the Call Attach Facility (CAF) Program Preparation Identify the additional steps necessary to prepare a program that contains embedded SQL for execution Describe the functions of the DB2 PRECOMPILE and BIND processes Describe factors relevant to the BIND process, including RUNSTATS positioning, package status, parameters, and authorization requirements Program Structure II Use DECLARE, OPEN, FETCH, and CLOSE CURSOR statements to handle select criteria that may return multiple rows in application programs Issue positioned UPDATE and DELETE statements Identify how scrollable cursors can be used Recovery and Locking Concepts Define a unit of recovery Identify the basic locking strategies used by DB2 Dynamic SQL Introduction Describe the difference between static and dynamic SQL List the types of dynamic statements Code dynamic SQL in a program Managing Test Data Identify methods to insert data into a table Use the LOAD or IMPORT utility Identify the purpose of the RUNSTATS utility Identify the purpose of the REORG utility Performance Considerations Use programming techniques that enhance DB2 application performance by following general guidelines, using indexable predicates, and avoiding unnecessary sorts Identify the access paths available to DB2 List common causes of deadlocks and avoid such causes when possible Use the EXPLAIN tools as aids to develop applications that emphasize performance Additional course details: Nexus Humans CV722 IBM DB2 11 for z/OS Application Programming Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV722 IBM DB2 11 for z/OS Application Programming Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers Data Protection Managers Auditors Legal Compliance Officers Security Manager Information Managers Anyone involved with data protection processes and programs Overview It will show the world that students know privacy laws and regulations and how to apply them, and that students know how to secure your place in the information economy. When students earn a CIPP credential, it means they've gained a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. The Certified Information Privacy Professional/United States (CIPP/US) program, developed by the International Association of Privacy Professionals (IAPP) - the world?s largest comprehensive global information privacy community and resource, was the first professional certification ever to be offered in information privacy. The CIPP/US credential demonstrates a strong foundation in U.S. privacy laws and regulations and understanding of the legal requirements for the responsible transfer of sensitive personal data to/from the U.S., the EU and other jurisdictions.This course will provide you with a foundational understanding of broad global concepts of privacy and data protection law and practice, including: jurisdictional laws, regulations and enforcement models; essential privacy concepts and principals; legal requirements for handling and transferring data and more. Introduction to privacy Modern history of privacy Introduction to personal information Overview of data protection roles Summary of modern privacy frameworks Structure of U.S. law Structure and sources of U.S. law and relevant terms Governmental bodies having privacy and information security authority General Data Protection Regulation overview (GDPR) High-level overview of the GDPR Significance of the GDPR to U.S. organizations Roles and responsibilities outlined in the law California Consumer Privacy Act of 2018 (CCPA) High-level overview of the newly passed California Consumer Privacy Act of 2018 Scope Consumer rights Business obligations Enforcement Enforcement of U.S. privacy and security laws Distinguishing between criminal and civil liability Comparing federal and state authority Theories of legal liability Enforcement powers and responsibilities of government bodies, such as the FTC and state attorneys general Information management from a U.S. perspective Developing a privacy program Role of privacy professionals and accountability Employee training User preferences Managing vendors Data classification Federal versus state authority Differences between federal and state authority Preemption Healthcare Privacy laws in healthcare Major components of HIPAA Development of HITECH Privacy protections mandated by other significant healthcare laws Financial privacy Goals of financial privacy laws Key concepts of FCRA, FACTA and GLBA Red Flags Rule, Dodd-Frank and consumer protection laws Education Privacy rights and protections under FERPA Recent amendments provided by PPRA and NCLBA Telecommunications and marketing Rules and regulations of telecommunications entities Laws that govern marketing Addressing privacy in the digital advertising Law enforcement and privacy Privacy laws on intercepting communication Telecommunications industry and law enforcement Laws ensuring rights to financial privacy National security and privacy Rules and regulations on intercepting communication Evolution of the law Collaboration of government agencies and private companies to improve cybersecurity Civil litigation and privacy Privacy issues related to litigation Electronic discovery, redaction and protective orders U.S. discovery rules versus foreign laws Legal overview of workplace privacy Federal and state laws regulating and protecting employee privacy Federal laws prohibiting discrimination Privacy before, during and after employment Lifecycle of employee privacy Background screening Employee monitoring Investigating misconduct and termination Antidiscrimination laws ?Bring your own device? policies State data security laws State laws impacting data security Social Security number use regulation Laws governing data destruction Data breach notification laws Scope of state data breach notification law Nine elements of state data breach notification laws Major differences in state laws

Course Content: Open discussions - risks associated with the workplace Health and safety legislation in relation to workplace violence - employer and employee duties Digital online security; avoiding online harassment The conflict cycle, dynamic threat assessment Effective use of body language and communication skills during confrontational situations Managing confrontation through distractions and interpersonal skills Lone worker safe systems of work; communication responsibilities Recognising potentially unsafe situations or situations of deteriorating safety i.e., violence and aggression, inappropriate conduct, malicious allegations Case study review Legislation regarding self-defence, emphasising its role as a last resort measure Post-incident procedures, emphasising the formulation of comprehensive and robust incident reports to identify potential risks and provide a thorough account of the situation.

Duration 5 Days 30 CPD hours This course is intended for System administrators System engineer Overview By the end of the course, you should be able to meet the following objectives: Configure and manage complex storage solutions in a vSphere environment (including NFS, iSCSI, and so on) Configure and manage complex, scalable vSphere networking operations (vSphere Standard Switch and Distributed Switches) Deploy, manage, and optimize virtual machines (advanced configuration, content library, latency-sensitive workloads, and more) Manage business continuity and operations in your vSphere environment (VMware vCenter Server Appliance™ file-based backup, VMware vCenter Server profiles, host profiles, and so on) Plan and implement increased vSphere security (use a Key Provider, VM Encryption, CPU scheduler remediations, and so on) Troubleshoot the vSphere environment Use VMware vSphere Lifecycle Manager™ to upgrade to VMware ESXi™ hosts and virtual machines (VUM, image-based clusters, and so on) Implement vSphere cluster solutions (Cluster QuickStart wizard, VMware vSphere Distributed Resource Scheduler™, VMware vSphere High Availability, VMware vSAN™, and so on) Implement resource optimizations to streamline vSphere deployments Create an advanced configuration of vCenter Server (including an identity source) This five-day course provides hands-on training to equip students with a range of skills, from performing routine VMware vSphere© 7 administrative tasks to complex vSphere operations and configurations. Through lab-based activities, students are immersed in real-life situations faced by VMBeans, a fictitious company. These situations expose students to real-life scenarios faced by companies that are building and scaling their virtual infrastructure. Approximately 90% of the class is application-focused and taught through labs. The course aligns fully with the VMware Certified Advanced Professional ? Data Center Virtualization Deploy exam objectives. Course Introduction Introductions and course logistics Course objectives Introduction to fictitious company: VMBeans Configure and Manage Your vSphere Environment Perform various vCenter Server configurations Configure an external identity source Configure virtual networking with advanced options Configure and manage advanced storage configurations Configure vSphere clusters (also using Cluster QuickStart) Management and Operations in Your Data Center Collect vSphere log files Configure vCenter Server file-based backup Working with vCenter Server profiles Configure and manage advanced cluster settings Create and configure advanced host options Create and manage host profiles Manage and remediate clusters using vSphere Lifecycle Manager Create and configure a Content Library Update a managed virtual machine template Configure a central VMware ToolsTM installation repository Manage vSphere roles and permissions Troubleshoot Your Data Center Environment Troubleshoot vSphere configuration issues Troubleshoot resource pool configuration issues Troubleshoot network and storage issues Troubleshoot ESXi host issues Troubleshoot vCenter Server resource issues Increasing Security in Your Data Center Create and manage a Key Management solution Create an encrypted virtual machine Configure CPU scheduler options to achieve security remediations Performance and Optimization in Your Data Center Manage advanced virtual machine configurations Identify and implement vSphere resource optimization opportunities Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Advanced Administration Workshop [v7] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Advanced Administration Workshop [v7] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This 1 hour on-line training seminar provides an opportunity for employers, HR managers, supervisors, and team leaders to learn how domestic abuse can impact on an employee and the business as well as the next steps to support your staff and protect your business.

In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course

Create a Responsive HTML Email Template Course Overview The "Create a Responsive HTML Email Template" course is designed to equip learners with the essential skills needed to build professional, responsive email templates. Covering the basics of HTML and CSS, this course enables learners to create visually appealing and functional email layouts that adapt seamlessly across various devices and screen sizes. Learners will gain an understanding of email best practices, from structure to styling, ensuring their emails are both engaging and accessible. This course provides invaluable knowledge for those looking to enhance their skills in digital marketing, web development, and email communication, making it an essential addition to any professional's toolkit. Course Description This course dives into the fundamentals of creating a responsive HTML email template, starting with setting up the files and designing the graphics. Learners will explore key topics, including HTML structure, CSS styling, and how to integrate interactive elements like buttons. The course also covers essential techniques for ensuring compatibility across email platforms and testing templates for errors. Participants will leave with the confidence to build fully responsive emails that look great on all devices and meet industry standards. This course offers a well-rounded approach, blending both design and technical knowledge, with a focus on making emails user-friendly and visually appealing. By the end, learners will be equipped to create high-quality email templates for personal or professional use. Create a Responsive HTML Email Template Curriculum Module 01: Introduction And Set-Up Files Module 02: Creating The Graphics Module 03: Creating The HTML Email Module 04: Creating Buttons With HTML And CSS Module 05: Adding CSS To The Email Module 06: Pushing The Envelope Module 07: Validating And Testing Module 08: Where To Go From Here (See full curriculum) Who is this course for? Individuals seeking to improve their email marketing skills. Professionals aiming to expand their web development expertise. Beginners with an interest in creating engaging email content. Digital marketers looking to enhance email communication strategies. Career Path Email Marketing Specialist Web Developer Digital Marketing Coordinator Front-End Developer Marketing Campaign Manager